Industry News
IAGR2019 to explore casino chaos and the regulator’s response
Dr Larry Barton, world-renowned expert in crisis management for casinos, will be exploring a regulator’s role in times of chaos at IARG2019 later this month in Montego Bay, Jamaica.
IAGR2019 is the key event for gaming regulators, law experts, advisors and industry – organised by the International Association of Gaming Regulators (IAGR). IAGR2019 runs from Monday 30 September to Thursday 3 October at the Half Moon Resort.
Dr Barton is the Distinguished University Professor of Crisis Management and Public Safety at the University of Central Florida, and has spent 31 years working with casinos and regulators in crisis management worldwide.
Larry’s presentation, titled The dynamic realities of crisis management and casinos: Prevention and oversight in the midst of chaos, explores what regulators can learn from those who have already navigated through troubled waters.
‘Gaming regulators often find themselves under scrutiny faster than they may expect, such as Twitter and news feeds, with public expectations for answers, after a crisis impacts a casino,’ said Dr Barton.
‘There is increasingly little time to get to the office and collaborate with staff in person. Much like a casino itself, the regulator must adapt because whether the issue is alleged fraud and embezzlement, insider trading of a publicly traded casino, drug dealing by employees or human trafficking being funded by execs at a property, the range of issues can be dazzling.
‘Even the most seasoned and informed regulatory bodies are often unprepared when legislators, the news, social media and the public begins to demand answers after a crisis.’
Dr Barton will use his extensive experience – he’s on call 24/7 to many regulators and properties globally – to explore strategies that work and those that haven’t during crisis situations.
His session will explore the lessons learnt when casinos and their licensing authorities have faced issues of workplace violence, radicalization, organized crime, allegations of unsafe working conditions and numerous other critical incidents.
As demonstrated by the licence conditions Massachusetts Gaming Commission recently placed on Wynn Resorts, impacts on people – staff, suppliers, customers and the community – are an important part of the mix.
‘This session will focus not on the legislation that governs casino operations, but on the people side – the topics we rarely discuss – so regulators will be more informed and prepared to effectively address questions in a world of often immediate scrutiny,’ says Dr Barton.
‘For example, we are now in the first stage of a massive global discussion regarding mental health and the proper screening of employees. Background checks and weapons ownership, if an employee makes or poses a threat, is in focus.
‘This is a critical time for regulators to look at the landscape of potential controversies and crises and ask: how can we be more effective in the public interest?’
Attendees can catch Dr Barton’s session on Day 1 of our program at IAGR2019. View his full bio.
Industry News
LiveScore Group Announces Internal Restructuring as Part of Sustainable Growth Strategy
LiveScore Group has announced an internal restructuring process, expected to impact more than 100 existing roles across multiple business locations, including London.
The changes are seen as a difficult yet important step for LiveScore Group, streamlining the business to create improved structures and a pathway to long-term sustainable growth. All impacted employees have been informed and are now subject to a confidential consultation process.
Sam Sadi, CEO of LiveScore Group, said: “On behalf of all Directors of LiveScore Group, and the relevant subsidiary companies, we are saddened by the difficult decision to commence an internal restructure of the business, a process which impacts a significant number of our people.
“Whilst we celebrate our recent period of significant and exciting growth, we must now future-proof the organisation and ensure our internal structures allow us to achieve long-term and sustainable success.
“This is a hard time for all our people, as we say goodbye to colleagues who have played an important role in our journey across recent years.”
The announcement follows on from the recent news that LiveScore Malta Limited (part of LiveScore Group) is to withdraw its LiveScore Bet brand from the Netherlands following recent government tax increases in the market. The announcement includes those impacted by this. There will be no other customer impact in respect of any of the remaining LiveScore, LiveScore Bet or Virgin Bet sites globally.
Industry News
Pronet Gaming Appoints Alex Karaoulis as its New Commercial & Product Strategy Lead
Pronet Gaming, an award-winning platform provider of full turnkey solutions, announced the appointment of Alexandros Karaoulis as its new Commercial & Product Strategy Lead.
With over 14 years of experience in the iGaming industry, Karaoulis brings a wealth of knowledge and expertise that will be instrumental in driving the company’s strategic initiatives forward.
Throughout his iGaming career, Karaoulis has held various senior roles with B2B sportsbook and casino providers, as well as with B2C operators. His extensive background in marketing and sales within the iGaming sector positions him as a true industry expert, ensuring that Pronet Gaming remains at the forefront of innovation in a rapidly evolving market.
“I am thrilled to join Pronet Gaming and excited to fulfill my role in developing and executing sales strategies to drive the company’s revenue growth in key markets,” Karaoulis said.
With a track record in commercial strategies and driving product excellence, Karaoulis’ appointment is invaluable as Pronet Gaming now seeks to expand its footprint to Asia. His vision and deep understanding of the iGaming landscape equip him to navigate the unique challenges and opportunities that the dynamic region presents.
“I want Pronet Gaming to lead the iGaming revolution by providing innovative, culturally tailored solutions that cater to the diverse and rapidly growing demands of the region. Through strategic partnerships, cutting-edge technology, and a deep understanding of local markets, we aim to empower operators to offer world-class gaming experiences that engage players and drive sustainable growth,” he added.
According to Karaoulis, Pronet Gaming is poised to make a splash in Asia by leveraging its advanced technology, flexible platform solutions and deep market expertise while adapting to the unique characteristics of the region.
“The key differentiation point of Pronet Gaming is that we have B2C experience, which greatly aids in understanding the needs of operators and helping them to improve and execute their strategy according to the market. I have worked in B2C roles for more than seven years in my iGaming Career and managed campaigns across various channels, optimised conversion funnels, and learned to use data to improve player acquisition and retention,” said Karaoulis.
Karaoulis acknowledges that the marketing skills he has acquired from B2C experience are valuable in every B2B environment. As he dives into his new role at Pronet Gaming, Karaoulis aims to guide his operator clients on how to better market their own sites, including providing them with advice on effective acquisition strategies, content marketing and campaign structures that appeal to iGaming audiences.
“I also focus heavily on engagement strategies, loyalty programs, bonuses, and personalised offers to keep players active and returning. In my new B2B role, I will advise clients on best practices for player engagement, helping them adopt effective loyalty programs, personalised marketing, and retention tactics that drive player lifetime value to improve the end-player experience for our clients’ sites,” Karaoulis added.
Industry News
Vbet Wins Best Online Casino Operator 2024 at SiGMA Europe 2024
Vbet has been crowned the Best Online Casino Operator 2024 at the highly coveted SiGMA Europe event, cementing its position as a leader in the online gaming industry.
This achievement highlights Vbet’s commitment to providing an exceptional user experience by combining cutting-edge technology with a vast range of options and a secure process. The dedication to creating a responsible, enjoyable environment for players was recognised with this award, making this accolade even more significant. As Vbet continue to expand into new markets, the list of strategic partnerships grows alongside our constant drive to expand its offering. This award serves as a stepping stone on its path to reach more players and set new standards in the industry.
Arman Khachatryan, VBET’s Managing Director, said: “We are incredibly proud to receive the Best Online Casino Operator award at SiGMA Europe 2024. This recognition is a testament to the hard work, passion, and effort of our entire team. Our mission has always been to deliver the highest quality experience in the safest environment possible to our users. This award not only recognizes our dedication to this mission but also motivates us to continue expanding into new markets and territories.”
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