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Canada

Loto-Québec announces the dates and conditions for the reopening of its gaming establishments, as well as the cost-saving measures affecting its operations and personnel

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Loto-Québec announces the dates and conditions for the reopening of its gaming establishments, as well as the cost-saving measures affecting its operations and personnel
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Loto-Québec will gradually reopen its establishments according to the following schedule, with operations adjusted to comply with physical distancing and hygiene standards:

  • Hilton Lac-Leamy: July 13
  • Casino de Charlevoix, Casino de Mont-Tremblant, Québec and Trois-Rivières gaming halls: July 16
  • Casino du Lac Leamy: July 23
  • Casino de Montréal: August 3
  • VLT and Kinzo network: July 7
  • Network bingo: July 3

As establishments reopen, the Corporation’s top priority will be to ensure that operations resume in such a way as to allow employees and customers to stay safe while enjoying a fun environment.

 

Rigorous safety measures, modified opening hours and an online reservation system

When Loto-Québec’s establishments reopen, customers will notice the following important changes to operations and on gaming floors, including:

  • New online reservation system for customers
  • Casino sectors will be limited to a maximum of 250 customers at a time
    • Québec City gaming hall(250 customers)
    • Trois-Rivières gaming hall(250 customers)
    • Casino de Charlevoix(250 customers)
    • Casino de Mont-Tremblant(250 customers)
    • Casino du Lac-Leamy(4 sectors with 250 customers = 1,000)
    • Casino de Montréal(6 sectors with 250 customers = 1,500)
  • Complete disinfection of each establishment every day and cleaning of gaming machines between customers
  • All employees on gaming floors required to wear procedural mask and, when required under CNESST standards, eye protection
  • Customers required to wear a mask or face covering
  • Directional signage people must follow to get from one location to another and two-metre physical distancing signage
  • Reconfiguration of gaming floors:
    • Slot machine activation that ensures physical distancing
    • Reduced number of players at gaming tables and installation of protective panels between the dealer and players
  • Availability of rubber-tipped stylets to avoid touching slot machines
  • No handling of cards or chips by the customer
  • Bars and show halls to remain closed for the time being
  • Snack food service only
  • New opening hours:

     

Casino de Mont-Tremblant and Casino de Charlevoix Casino du Lac-Leamy and Casino de Montréal Québec City and
Trois-Rivières gaming halls
Thursday: 11 a.m. to midnight

Friday: 11 a.m. to 3 a.m.

Saturday: 9 a.m. to 3 a.m.

Sunday: 11 a.m. to midnight

Every day: 9 a.m. to 4 a.m. Monday to Wednesday:

10 a.m. to midnight

Thursday to Sunday:

9 a.m. to 3 a.m.

 

All information on the reopening and applicable measures is available at https://casinos.lotoquebec.com/en/portal/establishments.

 

Savings measures affecting operations and personnel

Since the COVID-19 crisis has been affecting Loto-Québec’s commercial operations for over three months already and despite the announcement of the upcoming gradual reopening, the Corporation is forced to apply savings measures to its operations and all personnel. The decision was made in order to align staffing needs with the level of activities.

Indeed, casinos, gaming halls, video lottery terminals (VLTs) and Kinzo halls have been closed since March, and in-store lottery sales were suspended for six weeks, all of which resulted in a significant reduction in the Corporation’s activities and revenues. Loto-Québec must therefore revise operations to meet the pace at which commercial activities resume.

In an effort to maintain employment and expertise, the Corporation will implement measures that affect management personnel and employees as well as operating and capital budgets in corporate and business sectors. The measures to be implemented are as follows:

 

  • Significant reduction in operating and capital budgets in all corporate and business sectors for 2020-2021
  • Temporary layoffs in various sectors (particularly 2,250 operations employees in casinos and gaming halls)
  • Cancellation of supernumerary employee contracts
  • Salary freeze and cancellation of all bonuses for management personnel for 2020-2021
  • Hiring freeze
  • Temporary reduction of the work week

Meetings with management personnel, union representatives and employees from all sectors were held yesterday and today to inform them of the decisions, explain the situation and address concerns.

Canada

Glitnor Group expands IBIA’s betting integrity presence in Ontario

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Glitnor Group, operating under the LCKY Group in Ontario, has joined the International Betting Integrity Association (IBIA). Glitnor Group’s luckycasino.ca brand sportsbook will feed into IBIA’s world leading betting integrity monitoring platform. The operator joins over 50 companies and 125 leading sports betting brands in IBIA and further cements the association’s position as the leading sports betting integrity monitoring body in Ontario and globally.

David Schwieler LCKY Group CEO, said: “At Glitnor Group, we’re dead serious about keeping our betting games fair and square. That’s why teaming up with IBIA is a big deal for us. We know how crucial it is to protect the spirit of sports, and we’re ready to roll up our sleeves and work closely with the IBIA to make sure sports betting stays exciting, speedy, and above all, fair.”

Khalid Ali, CEO of IBIA, said: “I am delighted to welcome Glitnor Group as IBIA’s latest member in Ontario. Glitnor and IBIA share a common goal to maintain the integrity of the sports betting marketplace and to protecting consumers and sports from match-fixing. Ensuring product integrity is paramount to our approach and we look forward to integrating Glitnor within our leading global sports betting integrity monitoring system.”

IBIA is a not-for-profit body that has no competing conflicts with the delivery of commercial services to other sectors and is run by operators for operators to protect regulated sports betting markets from match-fixing. IBIA’s global monitoring network is a highly effective anti-corruption tool, detecting and reporting suspicious activity in regulated betting markets.

Through the IBIA global monitoring network it is possible to track transactional activities linked to individual customer accounts. IBIA members have over $300bn per annum in betting turnover (handle), accounting for approximately 50% of the global commercial regulated land-based and online sports betting sector, and in excess of 50% for online alone.

IBIA recently released a report on the Availability of Sports Betting Products which highlighted Ontario as a leading regulated gambling jurisdiction, with an expected onshore channelisation for sports betting of 92% in 2024 forecast to rise to 97% in 2028. IBIA currently represents over 60% of the private sports betting operators licensed in the province. All online sports betting operators licensed in Ontario are required to be part of a betting integrity monitoring body.

IBIA’s 2023 annual integrity report detailed 184 alerts reported in the year, which represents a decrease of 101 (or 35%) on the revised 2022 figure of 285 alerts. IBIA alerts contributed to the investigations and subsequent successful sanctioning of 21 clubs, players and officials in 2023, an increase on the 15 sanctioned in 2022.

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Canada

SOFTSWISS Obtains Firstly Issued B2B Tobique Gaming Licence

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SOFTSWISS Obtains Firstly Issued B2B Tobique Gaming Licence
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SOFTSWISS, an iGaming software provider celebrating its 15th anniversary in 2024, has obtained the B2B Tobique Gaming Licence, the first ever issued in the jurisdiction. The Tobique Gaming Commission (TGC) and Differentia Licensing Advisory Group Limited (DLAG), a provider and facilitator to gaming companies for international gaming licences, authorised SOFTSWISS to engage in business activities for one year. 

Located in western New Brunswick, Canada, the Tobique First Nation is a sovereign indigenous community issuing online gambling licences through the TGC under the Tobique Gaming Act of 2023. The licence, recognised as the B2B Tobique Gaming Licence, offers businesses the prospect of international operations, facilitating the establishment of a global footprint. The licence covers various categories of real money betting, including sports, casino games and lottery. Its significant advantages include the streamlined application process, reasonable price and quick acquisition.

Yuri Sharapa, Head of Country Projects at SOFTSWISS, comments: “Acquiring a new licence is a remarkable achievement for us, signifying our dedication to offering our clients a diverse range of options. We extend our gratitude to the Tobique Gaming Commission for their trust and stringent standards. We are proud to announce that one of the companies under the SOFTSWISS brand has become the first company to secure the B2B Tobique iGaming Licence.”

“The DLAG team is pleased to announce that the first Tobique Licence has been granted. The Licensee is under the tier-1 international brand, SOFTSWISS, in our industry, recognised for its leading products and services. These are exciting times for both the gaming world and Tobique!” adds Graham Martin, Chairman of DLAG.

SOFTSWISS supplies multiple operators under three international licences: MGA, CGA, and Kahnawake. Additionally, SOFTSWISS has several national licences and certifications, among which the recently obtained South African Licence through the acquisition of Turfsport, a leading South African provider of wagering software with 35 years of experience. Additionally, last year, as part of its strategy to enter regulated markets, the SOFTSWISS Casino Platform and the SOFTSWISS Sportsbook obtained GLI-19 and GLI-33 certifications, respectively.

 

About SOFTSWISS 

SOFTSWISS is an international tech company supplying software solutions for managing iGaming projects. The expert team, which counts over 2,000 employees, is based in Malta, Poland and Georgia. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Casino Platform, Game Aggregator, the Affilka affiliate tracking platform, Sportsbook Platform, and Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a Bitcoin-optimised online casino solution.

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Canada

Hacksaw Gaming and Caesars Digital Partner to Launch Online Casino Games in Ontario

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Launch brings Hacksaw Gaming titles to Caesars Palace Online Casino and Caesars Sportsbook & Casino in Ontario

Hacksaw Gaming today announced its first market launch with Caesars Digital in North America, in the regulated iGaming province of Ontario, Canada. The new partnership marks the exciting launch of new games on Caesars Palace Online Casino and Caesars Sportsbook & Casino in the province.

This new partnership, a first between the two companies, will bring familiar titles to online casino players and will be followed by a dedicated roadmap for additional launches in more jurisdictions in 2024, showcasing the entire Hacksaw Gaming catalog. The first release of games includes Hacksaw Gaming classics Wanted Dead or a Wild, RIP City, Hand of Anubis and Mines.

“Forging partnerships with new faces is always an exciting time but the influence of Caesars Digital is one we pride,” the Chief Executive Officer for Hacksaw Gaming, Marcus Cordes, said. “Launching this partnership in Ontario is the perfect place to begin our journey.”

“Hacksaw Gaming brings an exciting catalog of games to our platforms that should provide a thrilling experience for our players,” the Senior Vice-President and Chief iGaming Officer for Caesars Digital, Matthew Sunderland, said. “We’re excited to see how our players engage with this content in Ontario and in jurisdictions in the future through our new partnership.”

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