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Compliance Updates

eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators

George Miller

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eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators
Reading Time: 2 minutes

 

Players at over 1,000 online gambling sites able to submit disputes to eCOGRA

 

The Malta Gaming Authority (MGA) has authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at certain MGA licensed online gambling operators.

eCOGRA’s fast and impartial dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities, and since 2015 eCOGRA has been approved by the UK Gambling Commission to provide its ADR service to remote gambling operators licensed in the British market.

To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week.

“All Malta licensed operators are now required, in terms of the MGA Player Protection Directive 2018, to provide their players with access to an impartial third party dispute resolution service. Since many of our multi-jurisdictional clients are licensed by the MGA, we’ve made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services”, Rees said.

Players can currently access eCOGRA’s dispute resolution services at 1,159 online gambling sites listed on www.ecogra.org.

 

ABOUT eCOGRA:
Founded fifteen years ago to establish and improve operational standards and player safety requirements in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements, and ensuring these are maintained through regular review and monitoring.
eCOGRA acts as a regulatory audit partner to over 100 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists.
The company has been awarded the United Kingdom Accreditation Service (UKAS) ISO approval ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories for the United Kingdom, Sweden and Denmark, as well as ISO/IEC 17021-1:2015, which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of Information Security Management Systems (ISMS).

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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CEEGC 2019

CEEGC2019 Speaker Profile (Poland Briefing): Ewa Lejman (Head of Polish Desk at WH Partners)

Zoltan Tundik

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Reading Time: 2 minutes

 

Polish business lawyer with over 12 years of experience of assisting clients on matters related to gaming and gambling, contract law, M&A and IT service market law to share gambling industry insights of the Polish jurisdiction at CEEGC 2019 Budapest.

As announced earlier, the Polish gambling industry briefing will be part of the “Emerging CEE jurisdictions” compliance panel discussion at CEEGC2019 and will be joined by leading experts of the industry.

The briefing about the jurisdiction will be presented by Ewa Lejman, Head of Polish Desk at WH Partners, who will bring valuable insights she has on how the Polish gambling industry is performing after the new legislation came into force. The panel discussion is important for operators and service providers who can have a direct impact on the market or harvest from their investments.

The 4th edition of the yearly Central and Eastern European Gaming Conference will take place on the 24th of September at the Ritz-Carlton Budapest, and provides a unique opportunity of learning and networking with the gambling industry in the CEE and Balkans region via the CEEGC platform which is committed to bringing together industry shareholders and government officials from the region on a yearly base.

Register here or View the Agenda!

 

About Ewa Lejman

Ewa is heading the Polish Desk of WH Partners as part of the strategic partnership under the WH Partners brand with Izabella Żyglicka and Partners, a very well reputed full-service law firm in Poland and a member of Ally Law.

Ewa is a business lawyer with over 12 years of experience. She assists clients on matters related to gaming and gambling, contract law, M&A and IT service market law.

Ewa has gained extensive experience in the following fields:

  • Gaming and gambling – She handles Polish and foreign economic operators running their businesses on the market; the services provided are connected, in particular, with handling of the process of obtaining licences, establishment and registration of companies related with Polish entities, preparation of documents, such as policies, internal procedures, agreements, terms and conditions, as well as advisory services in cases regarding intellectual property, personal data protection and dealing with litigation;
  • IT and IP law – she handles day-to-day legal and tax services of Polish and foreign companies in this field, including start-ups;
  • International contracts law – she constantly advises and analyses contracts of foreign companies operating on the Polish market, particularly in terms of production, distribution of machines and sales of services involving the IoT;
  • Tax law – she effectively represents clients before tax authorities and administrative courts; she advises alternative investment funds (Alternative Investment Companies – ASI, Alternative Investment Management Companies – ZASI); she has authored publications in this field of law;
  • M&A – she performs multimillion M&A transactions.

Ewa Lejman is a laureate of the Rising Stars Lawyers – the Leaders of Tomorrow 2015 competition. She was ranked 4th in Poland.

http://whpartners.eu/our-team/ewa-lejman

 

Browse the official event website for more details: www.ceegc.eu

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Compliance Updates

UK Minister Considers Raising the Minimum Age Limit for National Lottery Scratchcards

Niji Narayan

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UK Minister Considers Raising the Minimum Age Limit for National Lottery Scratchcards
Reading Time: 1 minute

 

Mims Davies, the Minister for Sport and Civil Society in the UK, has announced that the minimum age to play National Lottery scratchcards and online instant win games could be increased to 18 to protect vulnerable young people.

At present, the age limit for all National Lottery games is 16, but the government will now consult on whether it should be raised to 18 for some or all National Lottery games and products.

The plan is to ensure that young people are rightly protected from the potential risks of gambling related harm, although these remain very low on all National Lottery games.

The Government also announces that it will raise the society lotteries’ annual sales limit to £50 million, increasing the money they can raise for good causes, and the maximum per draw prize to £500,000.

The new limits, which have not been increased for a decade, come after a detailed consultation and will support society lotteries to grow, removing the need for lotteries to slow down their fundraising and allow them to get rid of the costly bureaucracy designed to stop them breaching the current limits.

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Compliance Updates

Wazdan Receives Swedish Certification, Expanding Their Reach Further Through the Nordics

George Miller

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Wazdan Receives Swedish Certification, Expanding Their Reach Further Through the Nordics
Reading Time: 2 minutes

 

Wazdan is thrilled to announce the confirmation of their Swedish certification, enabling them to offer their games through Swedish operators.

Confirmed this month, Wazdan is now fully certified in Sweden and have already enabled their games through their existing Swedish partners, including Kindred, Mr Green, Hero Gaming, and more.

The Swedish Gambling Authority began to accept license applications under a new law, earlier this year, in an effort to liberalise the gambling market and open it up to private actors. Before this, gambling activities were state-owned and had come under criticism from the European Commission for being monopolised. Online, however, under EU law, Swedes had been able to play at online casinos for some time, but finally, in 2018, the government agreed to follow Denmarks lead: quash the monopoly and open up the market. The Swedish Gambling Authority is the authority tasked with ensuring the legality, safety and reliability of the Swedish gaming and gambling market. Their role is to provide consumers with the tools for fair gaming by maintaining a transparent and balanced gaming market, as well as reducing the potentially harmful social effects.

Opening up the market is not just good for game producers, like Wazdan, it is also positive for the players. The main objective under the gambling re-regulation is to create a safer market, with particular focus placed on improving consumer protection, and game security. With this, players will be able to pause their accounts easily, and there will be increased punishments for illegal gambling activities and match-fixing.

Wazdan continues to grow in the regulated markets, with licenses including the MGA, the UKGC, Romania and Curacao. The company is also certified to offer their products in Sweden, Latvia, Lithuania and Estonia. Market expansion comes at a great time for Wazdan and their operator partners, with the company recently announcing a slew of new game title releases, including Lucky Fish, Relic Hunters™ and the Book of Faith, Lucky Reels, Space Spins, Magic Stars 5, Space Gem™, Juicy Reels, and Magic Stars 6, as well as their main game of the year, Larry the Leprechaun.

“We are excited to announce our Swedish certification, which allows us to strengthen our position in the Swedish market and expand the reach of our games through our existing operators. The Swedish certification opens up doors for our team to increase what we offer our partners, and also to develop new relationships with operators to bring Wazdan high-quality games to the Swedish players,” says Andrzej Hyla, Head of Sales at Wazdan.

Keep up to date with the latest Wazdan news at: https://www.wazdan.com

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