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Compliance Updates

eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators

George Miller

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eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators
Reading Time: 2 minutes

 

Players at over 1,000 online gambling sites able to submit disputes to eCOGRA

 

The Malta Gaming Authority (MGA) has authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at certain MGA licensed online gambling operators.

eCOGRA’s fast and impartial dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities, and since 2015 eCOGRA has been approved by the UK Gambling Commission to provide its ADR service to remote gambling operators licensed in the British market.

To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week.

“All Malta licensed operators are now required, in terms of the MGA Player Protection Directive 2018, to provide their players with access to an impartial third party dispute resolution service. Since many of our multi-jurisdictional clients are licensed by the MGA, we’ve made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services”, Rees said.

Players can currently access eCOGRA’s dispute resolution services at 1,159 online gambling sites listed on www.ecogra.org.

 

ABOUT eCOGRA:
Founded fifteen years ago to establish and improve operational standards and player safety requirements in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements, and ensuring these are maintained through regular review and monitoring.
eCOGRA acts as a regulatory audit partner to over 100 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists.
The company has been awarded the United Kingdom Accreditation Service (UKAS) ISO approval ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories for the United Kingdom, Sweden and Denmark, as well as ISO/IEC 17021-1:2015, which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of Information Security Management Systems (ISMS).

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Compliance Updates

Gambling Operators Gets Opportunity to Register Online Casinos in Belarus

Niji Narayan

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Gambling Operators Gets Opportunity to Register Online Casinos in Belarus
Reading Time: 1 minute

 

Belarus has given permission to gambling operators for legally registering an online casino, if appropriate license has been obtained. Legislation currently does not prohibit Belarusians from online gambling on overseas websites. Belarusians also have access to newsletters and information about online casinos.

According to Marina Nevinkaya, the head of gambling department at Belarus’ Ministry of Taxes and Duties, when the transition period ends, restrictions will appear in this field.

“Publishing gambling content aimed at promotion and organising unlicensed online gaming will be illegal beginning with 1 April 2021. Two years after the entry into force of the basic provisions of the decree number 305, access to the websites containing such information, will be limited,” the representative of the Ministry said.

The gambling market of Belarus remains stable. According to the recent data, 106 companies hold gambling business, 94 license holders actually operate. There are 391 gambling establishments in Belarus, including 27 casinos, 176 gaming machine halls and 188 betting offices.

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Compliance Updates

Psyonix Disables Loot Boxes of Rocket League in the Netherlands and Belgium

Niji Narayan

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Psyonix Disables Loot Boxes of Rocket League in the Netherlands and Belgium
Image Source: rocketleague.com
Reading Time: 1 minute

 

Psyonix, an American video game developer based in San Diego, has disabled loot boxes in its arena soccer racing game Rocket League for players in the Netherlands and Belgium due to government regulations.

The Dutch Games of Chance authority, or Kansspelautoriteit, has investigated several popular games containing loot boxes in 2018 and considered many of these to be illegal. The titles investigated include PUBG, CSGO, FIFA 18, Dota 2, and Rocket League.

When random loot box content is tradable, there is almost always a certain monetary value associated with that content. This is why these countries consider paid loot boxes with random content gambling.

Aside from Rocket League and PlayerUnknown’s Battlegrounds, loot boxes were also disabled in Counter-Strike: Global Offensive and Dota 2 within the same regions in 2018.

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Compliance Updates

UKGC Publishes New Business Plan

Niji Narayan

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UKGC Publishes New Business Plan
Image Source: complianceweek.com
Reading Time: 1 minute

 

The UK Gambling Commission (UKGC) has published its new business plan for 2019–2020. The plan focuses on protecting consumers, raising standards and improving regulatory measures, among other things.

The UKGC said that its five strategic priorities continue to be: protecting the interests of consumers and preventing gambling harm to consumers and the public. The priorities also include raising standards in the gambling market and optimising turns to good causes from lotteries. Furthermore, improving the way it regulates is one of the pillars of the business plan.

Neil McArthur, chief executive of the Gambling Commission, said: “This business plan highlights the projects and milestones we will complete during 2019–2020 as we move into the second year of our Strategy 2018–2021. Our overriding objective is to make gambling fairer and safer for consumers, in what is a constantly developing market. I am proud of the progress we have made with our ambitious strategy. But I am also clear that there is much more to do.”

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