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Compliance Updates

eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators

George Miller

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eCOGRA To Provide Alternative Dispute Resolution Service To Malta Operators
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Players at over 1,000 online gambling sites able to submit disputes to eCOGRA

 

The Malta Gaming Authority (MGA) has authorised eCOGRA, the independent testing laboratory, to make available its Alternative Dispute Resolution (ADR) service to players at certain MGA licensed online gambling operators.

eCOGRA’s fast and impartial dispute resolution service has been available free of charge to players for over 15 years as part of the organisation’s self-regulation activities, and since 2015 eCOGRA has been approved by the UK Gambling Commission to provide its ADR service to remote gambling operators licensed in the British market.

To date, over 10,000 disputes have been handled by eCOGRA, involving leading operators such as 888, White Hat Gaming, bwin.party, Sportingbet, Unibet, 32Red, Bet-at-home, Casino Rewards, Betway, Gamesys, Skill On Net and Mr Green.

Tex Rees, a Clear ADR Accredited Civil and Commercial Mediator, is in charge of eCOGRA’s dispute resolution service, which includes an experienced team committed to resolving most disputes within a week.

“All Malta licensed operators are now required, in terms of the MGA Player Protection Directive 2018, to provide their players with access to an impartial third party dispute resolution service. Since many of our multi-jurisdictional clients are licensed by the MGA, we’ve made available our ADR service to these operators. We know, from their perspective, how important it is that they can come to us for a full suite of compliance services”, Rees said.

Players can currently access eCOGRA’s dispute resolution services at 1,159 online gambling sites listed on www.ecogra.org.

 

ABOUT eCOGRA:
Founded fifteen years ago to establish and improve operational standards and player safety requirements in the online gambling space, eCOGRA has amassed a wealth of experience in implementing international best practice standards and requirements, and ensuring these are maintained through regular review and monitoring.
eCOGRA acts as a regulatory audit partner to over 100 multi-jurisdictional operators, software providers and other relevant service providers in the online gambling industry. The independent testing laboratory is staffed by a team of professional auditors with Big 4 auditing firm experience, information security experts, test engineers and responsible gambling specialists.
The company has been awarded the United Kingdom Accreditation Service (UKAS) ISO approval ISO/IEC 17025:2005 : General Requirements for the competence of testing and calibration laboratories for the United Kingdom, Sweden and Denmark, as well as ISO/IEC 17021-1:2015, which is a prerequisite for carrying out third-party ISO/IEC 27001 audits and accredited certifications of Information Security Management Systems (ISMS).

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Compliance Updates

BDO Malta becomes MGA-approved service provider for gaming licencees

Niji Ng

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BDO Malta becomes MGA-approved service provider for gaming licencees
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BDO, a Malta-based corporate services firm specializing in accounting, auditing and tax consultation verticals, has obtained the approval by the Malta Gaming Authority to act as an official Service Provider for System and Compliance Auditing. The  required System and Compliance Auditing is mandatory for gaming operators in Malta as per the regulations.

BDO and its Technology Advisory and Assurance team obtained the approval after passing through a review based on specific criteria as laid out by the Authority. BDO have a tech team comprising CISA qualified individuals with years of experience in servicing the gaming industry.

BDO assisted a number of gaming companies over the years with their licencing application, policies and procedures, renewals, Key Official roles and ongoing matters pertaining to their licence conditions Mark Attard CEO and Partner of BDO Malta said:

“We are delighted that BDO Malta have been given the authorisation to act as Service Providers. This is undoubtedly another seal of approval by the regulator of the world’s iGaming capital and the latest offering we are adding to our service portfolio, as part of our growing Technology Advisory and Assurance service line. We are now able to offer our gaming clients a fully integrated service, with them safe in the knowledge that we adhere to the highest standards as laid down by the Malta Gaming Authority. BDO Malta and all of our team is committed to ensuring that Malta retains and evolves further, its reputation as a jurisdiction of excellence for iGaming and associated industries.”

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Compliance Updates

Bethard granted gaming license in Sweden

George Miller

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Bethard granted gaming license in Sweden
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Bethard continues to expand its licensed operations in Europe. Today, the Swedish Gaming Authority announced that Bethard, with its associated white labels, has been granted a Swedish license to operate as from 1st January, 2019. Bethard has thus, in 2018, secured three crucial licences in its strategic markets: The UK, Denmark and Sweden. More licences are to be expected during 2019.

”We are of course very pleased with having our Swedish license and to have received a green light for continuing growing in the Swedish market. Today, I am celebrating together with our white label clients, who now will get the same opportunity as us to carry out operations in Sweden” says Erik Skarp, founder and CEO of Bethard Group. “Sweden is, for many reasons, a very dear market to us and I am personally looking forward to show what we can do in terms of responsible gaming on our home market. Our goal is to become Europe’s leading betting company, not only in terms of innovation but also in terms of having the courage to take the right decisions in order to be a truly responsible gaming company”.

 

Bethard.com is based in Malta and Sweden. The company is currently licensed in Malta, Denmark, the UK and now Sweden. Work on a license application for a license in Ireland as well as a state license in Schleswig-Holstein in Germany has been initiated. The company is actively seeking licenses in several other markets and expects to have a licensed presence in most key European markets already by 2020.

Bethard has been granted a Swedish license for the maximum period granted, which is five years. The license includes betting and online casino games.

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Compliance Updates

MRG has Been Granted Licenses in Sweden for Mr Green and Evoke Gaming

George Miller

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MRG has Been Granted Licenses in Sweden for Mr Green and Evoke Gaming
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MRG has been granted two licenses in Sweden. The licenses include the iGaming sites Mr Green, Redbet, Vinnarum, Bertil and MamaMiaBingo. 

MRG is a fast-growing, innovative iGaming Group with operations in 13 markets. MRG has gaming licenses in Denmark, Ireland, Italy, Latvia, Malta, Sweden and the UK. In Sweden, MRG was granted the licenses through its subsidiaries Mr Green Ltd and Evoke Gaming Ltd.

MRG’s strategy is to grow in regulated markets. In 2018, Mr Green has also been granted a sportsbook license in Denmark and Redbet a sportsbook license in Irland. MRG has also achieved a license in Latvia through the acquisition of the Latvian iGaming site 11.lv.

The new Swedish license system will come into force 1 January 2019.

We welcome the Swedish regulation and are looking forward to offering a superior experience in our Green Gaming environment, says Per Norman, CEO of MRG. We are especially happy about the strong emphasis on responsible gaming in the Swedish regulation since Green Gaming has been part of our strategy since the start of the company ten years ago.

 

MRG is a fast-growing, innovative iGaming Group with operations in 13 markets. MRG offers a superior experience in a Green Gaming environment. MRG was founded in 2007 and operates the iGaming sites Mr Green, Redbet, 11.lv, Winning Room, Bertil, MamaMiaBingo, BingoSjov and BingoSlottet. The Group had a turnover of SEK 1,192.0 million in 2017 and has over 370 employees. MRG has gaming licenses in Denmark, Ireland, Italy, Latvia, Malta, Sweden and the UK. MRG is listed on Nasdaq Stockholm in the Mid Cap segment under the name Mr Green & Co AB (ticker MRG). Read more at www.mrggroup.com.

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