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Compliance Updates

UKGC introduces new rules to make gambling fairer and safer

George Miller

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UKGC introduces new rules to make gambling fairer and safer
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New rules added to the licence conditions and codes of practice (LCCP) will raise standards for alternative dispute resolution (ADR), strengthen requirements on how licensees identify and interact with customers who may be at risk of or experiencing gambling harms, and improve the transparency of funding for research, prevention and treatment.

The latest changes follow open consultations and will come into force later this year and next year.

Changes to alternative resolution providers (ADR)

Gambling businesses will now be required to use only ADR providers who meet the Commission’s additional standards as well as the requirements of the ADR Regulations.

The additional standards cover aspects such as customer service, decision making and governance. They make the role of an ADR provider clearer, improve consistency, and reassure consumers that a provider is independent of the gambling business.

These rules will come into force on 31 October 2019 and will affect all licences (including ancillary remote licensees) except gaming machine technical and gambling software licences.

Changes to customer interaction

The requirements on businesses to interact with customers at risk of or experiencing harm have been strengthened. The new requirements focus more on the outcomes of identifying and interacting with customers who may be at risk of or experiencing harms associated with gambling, as well as assessing the impact that a customer interaction has on an individual consumer and the effectiveness of businesses’ overall approach.

These rules will come into force on 31 October 2019 and will affect all licences, except non-remote lottery, gaming machine technical, gambling software and host licences. Read the guidance for remoteand non-remote operators on customer interaction.

Changes to how operators contribute to research, prevention and treatment

The Commission is committed to pushing operators to meet their responsibilities under the current voluntary arrangements for funding for research, prevention and treatment. The new rules will ensure that funds contributed by gambling businesses to meet the requirements of their licence are targeted at delivering the National Strategy to Reduce Gambling Harms in Britain, by setting a list of bodies to which businesses can contribute.

The change will also support greater transparency of the amounts contributed by gambling businesses over time.

These rules will come into force on 1 January 2020 and will affect all licences.

See the Commission’s consultation response document for the exact wording and a full explanation of the background and nature of these LCCP changes.

Paul Hope, Commission Executive Director, said: “These changes have been designed to make gambling fairer and safer for consumers and we expect gambling firms to meet their responsibilities in these areas.”

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Compliance Updates

Spain Moves Forward on Gambling Ads Ban

Niji Narayan

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Photo source: casinobeats.com
Reading Time: 1 minute

The PSOE minority government in Spain is going to accept all the recommendations of Ombudsman Francisco Fernández Marugán to ban gambling advertising.

The Ministry of Finance has accepted the Ombudsman’s recommendations. That way, departments would have to enforce new restrictions on the gaming industry. The authorities will soon draft a Royal Decree to establish restrictions on gambling advertising in Spain.

The Ombudsman filed his recommendation with the ministries of Treasury and the Health, Consumer and Welfare. Within the filing, he asked for a complete ban on gambling advertising in Spain.

“kids’ viewing time needs to be clean of gambling ads and no celebrities should be shown advertising gambling,” he said.

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Compliance Updates

Nintendo, Sony and Microsoft to Disclose Loot Boxes Odds

Niji Narayan

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The Entertainment Software Association (ESA) has revealed that the console makers are working on policies that will require disclosure on loot boxes odds. Nintendo, Sony and Microsoft are working on policies that would require a loot boxes disclosure on their systems.

“These required disclosures will also apply to game updates if the update adds new loot box features. The precise timing of this disclosure requirement is still being worked out, but the console makers are targeting 2020 for the implementation of the policy,” Michael Warnecke, ESA chief counsel of tech policy said.

The list of member companies that committed to implementing the changes include: Activision Blizzard, Bandai Namco Entertainment, Bethesda, Bungie, Electronic Arts, Microsoft, Nintendo, Sony Interactive Entertainment, Take-Two Interactive, Ubisoft, Warner Bros. Interactive Entertainment and Wizards of the Coast.

“I’m happy to announce this morning that Microsoft, Nintendo, and Sony indicated to ESA a commitment to new platform policies with respect to the use of paid loot boxes in games developed for their platform. Specifically, this would apply to new games and game updates that add loot box features. And it would require the disclosure of the relative rarity or probabilities of obtaining randomised virtual items in games that are available on their platforms,” Warnecke said.

“The major console makers are committing to new platform policies that will require paid loot boxes in games developed for their platforms to disclose information on the relative rarity or probability of obtaining randomised virtual items,” Warnecke added.

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Compliance Updates

Green Jade Games Secures Malta Licence

Niji Narayan

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Green Jade Games Secures Malta Licence
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Green Jade Games has secured a supplier licence from the Malta Gaming Authority (MGA). The licence will allow Green Jade Games to offer its online casino games to the operators in regulated markets across Europe and further afield. The MGA licence comes just a few weeks after Green Jade Games secured a supplier licence from UK Gambling Commission.

Green Jade’s games combine gambling and skills to create games that allow players to determine the course of the narrative and the outcome of the game. The deeply entertaining games of Green Jade allow players to improve their skills at deploying game features while also having the opportunity to win potentially large cash prizes from relatively small stakes.

“Obtaining our licence from the Malta Gaming Authority is the next step in our plans to provide our games to all of the major online casino operators in regulated and regulating markets around the world. Our games are truly unique and genuinely innovative and now that we hold an MGA permit we can offer them to more operators, and players, than ever before. It also proves that we are meeting the highest possible standards when it comes to responsible gambling and protecting players,” Benedict McDonagh, CEO of Green Jade Games said.

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