Compliance Updates
The Remote Gambling Association publishes good practice guidelines for operators

When developing or purchasing systems, the advice is designed to assist members in recognising problematic online gambling behaviour and interact with identified customers to address the behaviours that flag concern.
Online gambling operators collect and retain a great deal of data about their customers. The RGA believes it is incumbent upon its members, who are all licensed for gambling purposes in Europe, to use that information to combat crime and provide a safer gambling environment for their customers.
Whilst the focus of the new guidelines is primarily on the latter, it is acknowledged that the gambling patterns of problem gamblers and those gambling using the proceeds of crime can be similar.
The suggested standards of operation draw on the experience of RGA members and other stakeholders and take into account the latest research. The paper covers areas such as operator policies, markers of harm, customer interactions, recording and reporting, staff training and evaluation.
Clive Hawkswood, the RGA’s chief executive said: “It is important to recognise that data and behavioural analytics are not a silver bullet that will solve all of the problems associated with minimising gambling-related harm online. However, their effective use will increasingly prove vital when seeking to achieve that. The use of data in this way is still in its early days and whatever the industry does now will undoubtedly improve with the benefit of additional research and shared learning.
“In the meantime we have a collective responsibility to use what we do know, and can do, to the best effect. Although many operators already have systems that go far beyond what is described in these guidelines, we hope they will provide a cross-industry benchmark and a sound starting point.“
-
Africa7 days ago
Play’n GO takes games portfolio live with the Goldrush Group in South Africa
-
eSports6 days ago
Esports World Cup 2025 Unveils Official Song of the Year and Full Opening Ceremony Line-up
-
Africa6 days ago
DRC Signs MoU for Public-Private Partnership with Burundi’s East African General Trade Company
-
Asia6 days ago
LGUs, state university get Php20-M emergency vehicles from PAGCOR
-
Africa6 days ago
Springbok Casino Unveils “Krugerassic Park†Featuring Dino-Wilds to Celebrate Jurassic World: Rebirth Sequel – Plus 25 Free Spins on T-Rex 2 slot
-
Africa7 days ago
ALA Hosted Seminar on Artificial Intelligence and Cybersecurity
-
Latest News7 days ago
PG Soft serves up Diner Frenzy Spins
-
Latest News7 days ago
Juicy Wins, Crystal Clear: ELA Games Releases New Luxury Title