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Compliance Updates

UKGC Imposes £3.4M Fine on In Touch Games

Niji Narayan

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UKGC: Land-based casinos face regulatory action
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In Touch Games is required to undergo extensive auditing after a Gambling Commission assessment revealed social responsibility, money laundering and marketing failures. The company has also received an official warning and has to pay a £3.4m fine for the failures.

Social responsibility failings included: Stating in its Responsible Gambling Team interaction guidance that a bonus may be offered if a customer provides identification.

Not putting into effect its policies and procedures for customer interaction for seven customers where it had concerns that a customer’s activity may indicate problem gambling.

Not using all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions for those seven customers. If the Licensee had followed its policy it should have given more consideration to placing mandatory limits on customer accounts.

Anti-money laundering failings included: Having a risk assessment which did not take into account the risk of allowing customers to use a payment provider which also acts as an exchange for crypto-currencies.

Neglecting to conduct appropriate levels of Enhanced Customer Due Diligence.

Failing to critically review Source of Funds information once it was requested.

Fair and transparent terms and practices failings included: Not stating in an SMS text the minimum and maximum deposits in an offer’s significant terms.

Not stating in an SMS text the time limit for which the bonus offer could be claimed.

As part of a new licence condition In Touch Games shall, at its own expense, instruct a firm of independent auditors to carry out an audit that ensures full compliance with the Licence Conditions and Codes of Practice.

Richard Watson, Commission Executive Director, said: “Through our challenging compliance and enforcement activity we will continue our work to raise standards in the industry and continue to hold failing operators to account.”

Compliance Updates

France’s ANJ Flags Concerns Over Licensees’ Player Protection Strategies

Niji Narayan

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France’s ANJ Flags Concerns Over Licensees’ Player Protection Strategies
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L’Autorité nationale des Jeux (ANJ) has approved or suggested improvements to player protection plans licensees were ordered to submit as part of the French gambling regulator’s increased focus on social responsibility.

 The regulator examined action plans from all operators active in the country, including the two former monopolies, La Française des Jeux (FDJ) and Pari-Mutuel Urbain (PMU).

 As well as approving 96 plans, the ANJ said it may make decisions later on some land-based casinos which may only open at a later date because of restrictions related to the novel coronavirus (Covid-19) pandemic.

 There was no indication that any plan was rejected outright.

 The ANJ said it prioritised four main issues: prohibiting minors from gambling, allowing for self-exclusion and other checks, identifying and supporting potential problem gamblers and having a general policy that focused on protecting these groups.

 Examining the plan of FDJ, the regulator approved the plan with no further conditions. It said the lottery operator “reflects the operator’s desire to meet” the French government’s objectives regarding protecting minors and problem players.

 “It is distinguished in particular by the setting up of an ambitious program aimed at guaranteeing the ban on gambling by minors on all game types, innovative prevention initiatives, diversified and adapted to the profiles of players, and the existence of an advanced player identification and support system for pathological gamblers,” the regulator said.

 For PMU, however, it raised some concerns and thus added further conditions.

 “Further progress is expected from the operator to fully achieve the objective of preventing excessive or pathological gambling,” ANJ said.

 In particular, it said tools and resources for problem gamblers were not easily available, while identification of problem gamblers and training of employees were also not up to standard.

 While the ANJ approved this plan, it told the operator it must improve these areas. This included providing technical specifications of its system to recognise problem gamblers, taking the effort to strengthen its training system and ensuring the accessibility of RG tools.

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Compliance Updates

Slotmill Complete Swedish Certification

George Miller

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Slotmill Complete Swedish Certification
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Premium casino game supplier, Slotmill has had its portfolio of games certified for the Swedish Market. This is another milestone achieved by the growing supplier. In Q1 2021, Slotmill announced that its portfolio of games had been certified for Lithuania, Latvia, Malta and Estonia.

Jamie Boyle, Product Owner at Slotmill said, “Obtaining Swedish Certification for our portfolio of games is another important step for Slotmill. We are committed to meet local regulations and to provide our clients with games that offer superior quality.”

 

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Compliance Updates

Dutch Gambling Regulator Receives 28 iGaming Licence Applications

Niji Narayan

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Dutch Gambling Regulator Receives 28 iGaming Licence Applications
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The Dutch gambling regulator (KSA) has received 28 applications for a license to be able to offer online games of chance in the Netherlands.

The market for online games of chance will open on October 1. The companies that meet all the conditions will receive a license. Among other things, it is assessed whether an applicant has an adequate policy to prevent gambling addiction, is a healthy company that handles player balances responsibly.

René Jansen, chairman of the board of the KSA, is satisfied with the provisional number of applications.

“The intention of the law is to channel players from illegal providers to legally reliable providers. With this number of applications, I am confident that there will soon be a sufficiently attractive and varied offer to achieve this objective,” René Jansen said.

A permit application will only be processed once the fee of 48,000 euros has been paid – that is the case with the 28 applications. A provider who succeeds in obtaining a license can use it to offer games of chance via various websites.

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