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Compliance Updates

UK Gambling Commission sets new rules on action for at risk customers

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UK Gambling Commission sets new rules on action for at risk customers
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NEW rules ensuring online gambling businesses do more to identify and take action to protect consumers at risk of harm have been introduced by the Gambling Commission.

The new rules, which come into effect on 12 September 2022, are stronger and more prescriptive, requiring operators to:

  • monitor a specific range of indicators1, as a minimum, to identify gambling harm
  • flag indicators of harm and take action in a timely manner
  • implement automated processes for strong indicators of harm
  • prevent marketing and the take-up of new bonuses for at risk customers
  • evaluate their interactions and ensure they interact with consumers at least at the level of problem gambling for the relevant activity
  • evidence their customer interaction evaluation to the Gambling Commission during routine casework
  • comply with these requirements at all times, this includes ensuring the compliance of third-party providers.

New guidance, which operators are required to take account of, will be issued in June to help them understand and comply with the requirements. We will engage with operators to enable the guidance to take account of queries we receive about the requirements following publication.

Gambling Commission Chief Executive, Andrew Rhodes, said: “Time and time again our enforcement cases show that some operators are still not doing enough to prevent gambling harm. These new rules, developed following an extensive consultation, make our expectations even more explicit.

“We expect operators to identify and tackle gambling harms with fast, proportionate and effective action and we will not hesitate to take tough action on operators who fail to do so.”

The strengthened requirements follow a consultation which was launched to address failings the Commission continued to see among online gambling operators. Although capable of identifying customers who may be harmed by gambling, operators were not always doing so or acting quickly enough. The Commission received approximately 13,000 responses to the consultation and call for evidence. All responses to the proposals were carefully considered to ensure proportionate, robust changes were made.

In the next phase of our programme of work to make online gambling fairer and safer, the Commission will proceed as planned and consult further on identifying customers who are financially vulnerable and tackling significant unaffordable gambling. Further updates will be provided when the consultation launches.

We will continue to work closely with DCMS and take account of the Government’s Gambling Act Review. Our broader programmes of work, focused on identifying customers at risk of harm will also continue, including close engagement with the BGC and ICO on the ‘single customer view’ pilot.

 

Compliance Updates

Lady Luck Games Group secures B2B UKGC licence

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Lady Luck Games Group secures B2B UKGC licence
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ReelNRG Limited, part of the LL Lucky Games AB Group of companies has obtained its B2B United Kingdom Gambling Commission (UKGC) licence.

By securing this licence the company is now able to distribute both Lady Luck Games and ReelNRG content to a host of leading operators via its own platform.

Players will be able to enjoy Lady Luck Games’ top-performing titles The Treasures of Tizoc, Beetle Bailey and Astro Anna, as well as its latest release SpinJoy Society Megaways. Top ReelNRG titles such as Dark Spells, Genie`s Gold and Mr. Mostacho will also be available to play.

The UKGC processes every application with the highest attention to detail and is recognised globally as one of the highest bars of entry for a gaming company. Receiving a UKGC licence will allow Lady Luck Games to continue their impressive growth and build upon new and existing partnerships with leading operators.

Mads Jørgensen, Co-Founder and Chief Executive Officer of LL Lucky Games AB said: “Securing a UKGC gaming licence is a significant moment for our company. We are now able to provide our premium gaming content to our partners in the world`s preeminent and established market, the United Kingdom. This is a moment we`ve all been waiting for, and to see this finally happening is a massive achievement and will open many new doors for Lady Luck Games.”

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Compliance Updates

Dutch Regulator Imposes €400,000 Fine on TOTO Online

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Toto Online received a €400,000 fine from the gambling regulator in the Netherlands over breaches related to advertising to young adults.

The Kansspelautoriteit made the ruling after finding TOTO Online’s advertising between October 1, 2021 and February 1, 2022 included people aged 18-23 in its reach, with gambling companies in the Netherlands prohibited from targeting that age group.

TOTO Online did not breach the advertising rule after February 1, 2022.

René Jansen, chairman of the KSA, said that the law covering vulnerable groups, including young adults, “must be given extra protection.”

“Gaming providers must fully respect the rules intended to protect vulnerable groups,” he added.

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Compliance Updates

TonyBet expands and preparing to launch in the Netherlands next year

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TonyBet expands and preparing to launch in the Netherlands next year
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The company commented on the news about obtaining a license and announced plans for the next year

The online gambling operator TonyBet has received a license from the Dutch Gaming Authority (KSA) and can start operating in the Netherlands. The global operator now is preparing to launch next year. TonyBet will enter the Dutch market with a modern gambling platform tonybet.nl. Powered by the SoftLabs gaming platform, Tonybet will stand out from the crowd with its fast performance, new design and wide selection of games.

TonyBet offers sports betting services and an online casino and is based in the Netherlands with a local office in Utrecht. Next year, almost all products allowed in the Netherlands will be presented. Meanwhile, TonyBet will pay special attention to the football offers and various entertainment activities, such as the local football league.

«Adding the Dutch gambling license to our growing portfolio of local licenses was an important objective and we are very proud to have achieved it. Although the competition is very high, but still young in the Netherlands, we are sure that there is room for a strong local player with a distinctive approach. We want to accomplish this by not putting the focal point on the product, but also on what can our brand add to the total gambling experience, on- and offline. For now, all focus is on building a team in the Netherlands and assure a successful launch next year» – says Jesse Pas, Country Manager of TonyBet in the Netherlands.

TonyBet aims to become the world’s leading provider of quality sports betting and iGaming entertainment and has already obtained online gaming licenses in several countries: Spain, Portugal, the UK, Ireland, Canada, Latvia, Estonia, and Malta

«TonyBet’s development is focused on Canada, Spain, Portugal, UK and Baltic States. We are very excited to enter promising Dutch market. We are committed to providing players in Netherlands with safe, secure, innovative and exciting online gaming. We will adopt and implement our 12 years of international experience and best practices» – says Victor Troitsin, CEO of TonyBet Group.

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