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Compliance Updates

UKGC Unveils New Guidance to Help Combat Problem Gambling

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Reading Time: 2 minutes

 

The UK Gambling Commission (UKGC) updated its new list of rules on high-risk gamblers. The new consumer protection guidance, which gambling businesses are required to take account of, will help them comply with new rules coming into effect in September.

In April the Commission announced new rules to ensure online gambling businesses do more to identify and take action to protect customers at risk of harm. The updated consumer protection guidance will help gambling businesses understand and comply with the new rules, which come into effect on 12 September.

The existing guidance and additional guidance issued during the COVID-19 pandemic will still apply and be available for operators to refer to until 12 September.

The new guidance provides further information for remote gambling businesses on:

  • identifying vulnerable customers
  • indicators of harm they must monitor for, including what is considered a “strong” indicator of harm
  • when to use automated systems and processes
  • how to evaluate the impact of customer interactions.

UKGC Chief Executive Andrew Rhodes said: “Operators must take account of this guidance ahead of the stronger requirements coming into effect. We are giving the industry time to prepare for the changes and expect full compliance by September. Every gambling business has a role to play to prevent gambling harm and this guidance makes clear what we expect to see, which will be supported with enforcement action should we need it.

“In the current context, including the rise in the cost of living, it is more important than ever for operators to meet these requirements to identify customers at risk of harm.”

The new guidance forms part of the Commission’s ongoing drive to make gambling in Britain safer. The Commission will shortly be launching a further consultation on the ways to tackle three key financial risks for consumers: binge gambling, significant unaffordable losses over time and risks for those who are financially vulnerable.

Compliance Updates

LEAP CERTIFIED IN DENMARK

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LEAP CERTIFIED IN DENMARK
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We are thrilled to announce that LEAP’s online video slot games are now certified and soon live in Denmark! We are therefore equally excited to announce that a selection of LEAP’s best slot games, including ‘C-Punk 5K’, ‘GangStar’, ‘Gold Bonanza’, ‘Hercules, Do or Die’, ‘Party Fruits’, ‘Secrets of the Nile’ and ‘Wild Jokers’ will now be available on Roed25.dk and Casinogo.dk – a leading Danish online provider offering an exciting ecosystem of sports and gaming media.

The company features sports betting-based games, horse racing, and leading casino titles, and provides streaming and publishing services, enabling gaming enthusiasts to enjoy a wide range of games online.

Lasse Larsen, SYV25’s Product Owner, commented: “We have found in Leap the perfect partner who will support us with a wide variety of high-end online video slot games and casino titles. Their advanced 3D graphics and unique game features, combined with highly intuitive UI, provide an excellent immersive and engaging gaming experience, that we are proud to offer to our clients exclusively on our online platform.”

Isabella Avidar, Commercial Director for LEAP added:
“We welcome our partnership with the leading Danish online gaming provider SYV25, and we are sure that LEAP’s superb range of online video slot games with top-notch 3D graphics, will prove to be popular on their platform. All our online video slot games are customised for mobile devices, which makes them easily accessible to entertain their players from anywhere and at any time.”

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Central Europe

ComeOn Gaming Secures GlüNeuRStv Sportsbook Licence

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The registry of the Ministry of Sports and the Interior of Saxony Anhalt has confirmed that it has granted a German Fourth Interstate Treaty (GlüNeuRStv) licence to ComeOn Gaming.

Cherry AB’s B2C unit has registered the brands sunmaker.de, comeonwetten.de and mobilebet.de under its approved German licence.

Though having secured its GlüNeuRStv licence, ComeOn has yet to disclose whether it will launch a sportsbook property, accepting the terms of Germany’s conflicted sportsbook marketplace.

At present, Saxony Anhalt has chosen to serve as the GlüNeuRStv regime’s interim regulator, as the state’s executive proceeds to establish Glücksspielbehörde (GGL) – German gambling’s new federal regulatory authority by the end of 2022.

ComeOn joins 35 foreign and domestic operators that have been granted GlüNeuRStv sports betting licences.

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Compliance Updates

UKGC Unveils New Guidance to Help Combat Problem Gambling

Published

on

Reading Time: 2 minutes

 

The UK Gambling Commission (UKGC) updated its new list of rules on high-risk gamblers. The new consumer protection guidance, which gambling businesses are required to take account of, will help them comply with new rules coming into effect in September.

In April the Commission announced new rules to ensure online gambling businesses do more to identify and take action to protect customers at risk of harm. The updated consumer protection guidance will help gambling businesses understand and comply with the new rules, which come into effect on 12 September.

The existing guidance and additional guidance issued during the COVID-19 pandemic will still apply and be available for operators to refer to until 12 September.

The new guidance provides further information for remote gambling businesses on:

  • identifying vulnerable customers
  • indicators of harm they must monitor for, including what is considered a “strong” indicator of harm
  • when to use automated systems and processes
  • how to evaluate the impact of customer interactions.

UKGC Chief Executive Andrew Rhodes said: “Operators must take account of this guidance ahead of the stronger requirements coming into effect. We are giving the industry time to prepare for the changes and expect full compliance by September. Every gambling business has a role to play to prevent gambling harm and this guidance makes clear what we expect to see, which will be supported with enforcement action should we need it.

“In the current context, including the rise in the cost of living, it is more important than ever for operators to meet these requirements to identify customers at risk of harm.”

The new guidance forms part of the Commission’s ongoing drive to make gambling in Britain safer. The Commission will shortly be launching a further consultation on the ways to tackle three key financial risks for consumers: binge gambling, significant unaffordable losses over time and risks for those who are financially vulnerable.

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