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Compliance Updates

Danish Regulator Posts Report on Help Line Performance

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The gambling regulator Spillemyndigheden has reported the results of a study into Denmark’s gambling helpline, StopSpillet, which it launched in 2019. It said the results showed that the helpline was reaching its targets and meeting requirements.

The study shows that 87% of callers are men and 35% men between the ages of 18 and 25. It found that half of callers began gambling before they were 18, which the regulator said backed up other research that had found a correlation between gambling at an early age and developing an addiction.

The regulator added that many callers had experienced gambling-related harm for an extended period of time – two-and-a-half years on average. As for the types of gambling, 62% of callers used online gambling, compared to 26% who tended to use land-based gambling. Other types of gambling accounted for 12%.

Men spent the most money on gambling – DKK13,200 (€1780) per month on average. Women callers spent an average of DKK9300 per month but spent more time gambling, citing 30 hours per week compared to an average of 19 hours per week for men.

As for callers who made contact because relatives were experiencing gambling-related harm, 66% of callers were women, with women aged 46 to 55 the largest group.

The regulator said: “The study shows that gambling problems are generally increasing, both among adults and young people. The figures in the survey indicate that more people could benefit from knowing about and using StopSpillet.”

Spillemyndigheden has confirmed that it will be involved in a new initiative against money laundering in the country. Led by the Ministry of Justice, the strategy will also involve Denmark’s Financial Supervisory Authority, Bar Council and the Danish Business Authority.

Compliance Updates

1Click Games receives the prestigious ISO 27001 Information Security Certificate

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The ISO 27001 certificate is a worldwide information security management standard that allows organizations in the online gambling industry and other sectors to manage asset security. It establishes, in particular, how information security risk management processes should be built and what controls should be used. ISO 27001 certification allows 1Click Games to offer additional guarantees to our customers regarding information security and data processing.

This year, the compliance of 1Click Games with ISO 27001 international standards was checked by one of the world’s leading independent auditors. The auditors assessed how our services comply with the requirements of the International Organization for Standardization, including management processes, the use of technologies and equipment. The analysis showed that the risk management system in the services is built and developed on the basis of the best world practices and fully provides the necessary information protection.

Maxim T., CEO at 1Click Games, says: “Data protection is one of the cornerstones of our business, and ISO 27001 certification demonstrates how seriously we take this responsibility and these strict standards. The certification process, took many hours of detailed checks. However, along with the satisfaction of the result, we recognize that this is only part of our ongoing responsibility to ensure the maximum possible safety of our customers. Besides, information security is never a static process, and in order to continue to set our services at the highest possible level, we requested one of the strictest certificates — ISO 27001 — and received it.”

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Lithuania Gambling Supervisory Authority Imposes €15,000 Fine on Top Sport

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Lithuania Gambling Supervisory Authority Imposes €15,000 Fine on Top Sport
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Lithuania’s Gambling Supervisory Authority has issued operator Top Sport UAB with a fine of €15,000 for failing to properly install a digital video recording system at two of its retail betting facilities.

An investigation by the regulator found that systems placed at the two locations in Klaipėda were not recording the premises properly.

The Authority said at one of the sites the video system set up to capture images of anyone who enters the shop was not recording accurately and the images were blurred, meaning it was not possible to identify those who had visited the premises.

The regulator’s investigation also found that the recording systems at both locations failed to capture images of financial transactions and also how much money was being paid in and out at each facility.

As such, the Authority said this breached article 15 part 3 of the Gambling Law of Lithuania, which states that video recordings must clearly show people entering the betting shop, as well as the actions of gamblers and bookmakers at the location.

The Authority noted that the decision is open to appeal by Top Sport.

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Compliance Updates

Danish Gambling Authority Blocks 82 Illegal Websites

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A Danish court has backed an order from the country’s gambling regulator resulting in a record 82 illegal websites being blocked.

It is the eighth time that the Danish Gambling Authority has gone to court to have illegal websites blocked that offer gambling activities such as betting and online casino to Danes without a licence.

On 22 September 2022, the court in Frederiksberg ruled in favour of the Danish Gambling Authority in all 82 cases that had been reported. It is the highest number of blockings at one time since 2012, when the Danish gambling market was partially liberalised, and the Danish Gambling Authority began blocking websites that illegally offer gambling to Danes. By comparison, the Danish Gambling Authority’s action against 55 websites in 2021 was upheld.

“The Danish Gambling Authority was established to ensure the framework for a fair gambling market. One of our most important tasks in that context is to protect players against illegal gambling and to ensure that they are not exposed to gambling providers that do not have a licence in Denmark. At the same time, it is very important that we ensure that the operators who are licensed to offer gambling in Denmark can run their business under orderly conditions and therefore our work to block illegal websites is very important,” Anders Dorph, Director of the Danish Gambling Authority, said.

Since the current Gambling Act came into force in 2012, the Danish Gambling Authority has had a total of 227 illegal websites blocked by the city court.

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