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Compliance Updates

GamCare Releases New Code of Conduct Guidelines for Land-based Gambling Venues

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GamCare has released new Code of Conduct guidelines for land-based gambling venues.

The gambling information, advice and support charity says its new guidelines will build on the Industry Code for the Display of Safer Gambling Information, launched in 2020.

GamCare notes that new guidelines focused on land-based gambling venues will ensure resources and support services are more accessible for those who need them.

Other updates per GamCare’s Code of Conduct guidelines include:

  • Improved signposting and pathways into support organisations for customers, including a QR code directing people to GamCare’s website.
  • Guidance on the most impactful placement location for safer gambling information within venues.
  • Introduction of discreet resources in venues allowing more customers to access information and support.
  • Fundamental principles for the consistent language and effective design of safer gambling messaging.

Updates to guidelines for land-based operators come after the rate of in-person gambling increased from 23% to 26% last year, according to data from the Gambling Commission.

The Gambling Commission says this rise was driven by the reopening of land-based gambling activities including lotteries, sports betting, fruit and slot machines, horses and bingo.

GamCare Industry Codes Project Manager Matt Burgiss said: “At GamCare, we know that callers to the National Gambling Helpline regularly cite issues from land-based gambling and that more can be done to support people within the land-based gambling sector.

“We hope this new Code of Conduct will improve the consistency of safer gambling messaging whilst also signposting into relevant support organisations so that those at-risk of gambling harm are comfortable coming forward and seeking help.”

Betting and Gaming Council CEO Michael Dugher added: “The BGC is proud to welcome this new GamCare Code, which will guarantee prominent, visible and easily accessible signposting to safer gambling information on help and support in all our members’ land-based gaming venues.

“This vital code is concrete evidence of this industry’s determination to drive up safer gambling standards for millions of customers, wherever they bet in the UK, and follows similar work from our online members.”

Compliance Updates

GGPoker Obtains German Gambling License

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Online poker provider GGPoker, operated by NSUS Malta Ltd, received permission to host online poker on November 25th, 2022 from the State Administration Office of Saxony-Anhalt. As with all providers, the permit is initially limited to five years.

Active in the global Poker and iGaming market since 2017, GGPoker has become the world’s largest poker room thanks to its innovative approach to poker. As an official sponsor of the WSOP Las Vegas, GGPoker is the direct link to the world stage of poker.

NSUS Germany, Sven Stiel on licensing:

“We are delighted to have gone the long and constructive path with the German  authorities. We are now able to offer our high-quality, innovative and secure poker environment officially and legally backed. This is the decisive step towards modern iGaming in Germany under professional and customer-oriented conditions.”

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Compliance Updates

The annual VIXIO GamblingCompliance Global Regulatory Awards recognise the best in the industry

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Yesterday VIXIO GamblingCompliance announced the winners of its Global Regulatory Awards (GRAs). We were delighted to host more than 350 guests at the De Vere Grand Connaught Rooms in London. The prestigious GRAs recognise and reward individuals and teams who work tirelessly to set new standards in compliance and responsibility within the gambling industry.

Comedian Hugh Dennis was the night’s host and helped present the 20 categories, along withspecial guests. Highlights from the night include wins by Christine Gallo at GLI, David Webb from BetConstruct and Beth Jones at Genting Casinos, all of whom walked away with one of our special individual awards. Meanwhile, Flutter Entertainment had a night to remember, receiving three Global Regulatory Awards including Compliance Team of the Year. We concluded the ceremony with our annual Compliance Lifetime Achievement Special Award, which was awarded to Paul Burns, the CEO of the Canadian Gaming Association.

The full list of 2022 award winners can be found here.

Since its launch in 2017, the independently adjudicated GRAs has become the biggest of its kind, and continues to grow as the industry moves towards a stronger culture of compliance.

VIXIO would like to thank this year’s awards sponsors: Bally’s Interactive, BetConstruct, Docaposte, DraftKings, Fortuna Entertainment Group, GiG Comply, Playtech and San Manuel Tribal Gaming Commission, as well as our charity partner YGAM. Without the continued support from our sponsors and partners, the Global Regulatory Awards would not have been the success that it continues to be.


Mike Woolfrey, CEO of VIXIO, said: “Congratulations to all our winners. This year the standard was exceptionally high, so winning an award really is a clear demonstration of a dedication towards regulatory compliance and safer gambling. VIXIO is proud to provide a platform to showcase the great work going on within the industry. We were delighted to see that guests from across the globe joined us last night, a true testament to the industry’s recovery following the pandemic.”

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Compliance Updates

Georgian Govt to Introduce Permit Requirement for Specific Online Gambling Operations

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Georgian Govt to Introduce Permit Requirement for Specific Online Gambling Operations
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Online gambling businesses – including online casinos, slot machines and betting – will be subject to mandatory permits for specific types of operation, following the Georgian government’s reveal of amendments to the relevant law on Monday.

According to the bill, online casino permits will be issued only to casino holders, with online slot machine permits likewise granted only to slot machine holders and betting permits issued only for holders of betting businesses.

The amendments seek to replace the current regulations that allow online gambling businesses to add different types of operations without acquiring additional permits.

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