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Compliance Updates

Tips and strategy for Technical Compliance Excellence

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Tips and strategy for Technical Compliance Excellence
Reading Time: 4 minutes

 

By Miriam McCoull, Head of Complitech at ComplianceOne Group

 

In today’s fast-paced gambling industry, compliance is essential for your business. In my 17 years in the business, I’ve seen how to do it right, and how to do it wrong.! However, by adhering to simple best practices for technical compliance, you can stay ahead of regulatory changes and ensure ongoing compliance. In this article, I want to share with you some tips and strategies to help you achieve technical compliance excellence through best practices for regulatory changes, market-entry, market comparison, and more. Let’s get started!

Regulatory change best practices

You should always be on the lookout for regulatory change if you want to guarantee that you maintain high standards of technical compliance. Nobody wants to tell upper management they overlooked a significant change that impacts operations and sales or is subject to regulatory action. So, you should think about putting the following into practice to avoid making these expensive errors.

Assign a team or individual responsible for regulatory monitoring. This staff should have a clear understanding of the relevant regulations and compliance requirements and be equipped with the means to remain current with them. The next step is to identify the relevant authorities that oversee iGaming and Betting in the markets you operate or intend to operate. Once you’ve done that, you can establish clear lines of communication and stay updated via their websites, newsletters, and social media channels, along with industry resources. Using a service like Complitech’s Compliance Monitor service keeps you informed of developments based on your specified market preferences, is another complementing strategy.

Still, monitoring is not the end of it. Understanding the effects on your current product offering and operations is crucial once you have access to the requirements and any changes to them. You may easily determine the criticality of impacted components and evaluate new compliance risks by mapping the modifications against baseline standards and internal controls.

Finally, you will need to draft an action plan and roadmap with deadlines that correspond with the date(s) on which the changes come into effect. the identified compliance risks must be addressed in this strategy, together with the controls necessary to lessen the risks and guarantee continued compliance. You’ll typically be looking at updates to products, recertification, and approvals, as well as updates to policies, processes, and procedures. It’s common to have to update key documentation, which is a necessary but tedious task.!

Market entry best practices

As you already know, there are multiple keys to a successful market entry.  The creation of a multi-functional team comprising members from crucial departments guarantees the prompt identification and resolution of all of the necessary actions for a market entry.

It’s a good idea to constantly have a solid rapport with the regulator in order to obtain clarification of laws, regulations, and guidelines as needed, as the regulator and the controlling regulatory framework frequently allow for interpretation. Keep in mind that interacting with them through their preferred means and languages can help you get the information you require! If you are still left feeling confused after receiving no answers, seek the assistance of professionals who focus on technical and regulatory compliance. Once you are certain you have a clear picture of the relevant requirements, you should use a technological solution to transform them into a compliance obligations register. In this manner, before moving forward, you may quickly disseminate internal terms to carry out high-level gap analysis and evaluate the business case. You also have the basis for internal audit checklists that can assist you in monitoring ongoing compliance once you have gone live by converting them into a format that is accessible to the entire organization.

Developing an action plan and roadmap outlining all the steps that need to be performed to launch in the market, including product modifications, new procedures and guidelines, information security audits, pre-release compliance verification, and regulatory approval, is the next stage in entering the market. It’s also essential to be prepared for going live and preserve market presence by complying with ongoing technical compliance. Make a plan for managing product changes and incidents in a compliant way, along with ongoing post-launch compliance verification, inspections, etc. This is something frequently forgotten, and if you fail to prepare, you are certain to experience significant headaches trying to understand critical issues in the early days of a market launch.

Market comparison best practices

Another best practice is benchmarking new markets using technology solutions to compare the new market compliance obligations with the established markets you understand and comply with. This will assist you in determining how requirement similarities and differences.

The simplest approach to do this is to make a list of requirements arranged by product vertical and regulatory area, after determining the requirements for each market you wish to compare. This facilitates the process of side-by-side comparison of market requirements in order to identify commonalities and discrepancies. The next step is to analyze the similarities and differences between the requirements and determine what the differences mean for the business. For example, which can you consider you currently comply with versus those requiring risk assessment and mitigation? If you are lucky there is a high percentage of similarity, and no major development efforts to adapt your product for the market. Alternatively, you might have significant work to add new responsible gaming features or develop a data vault to make data available to the regulator.

No matter how big or small, you should always develop a plan to address the similarities and differences. A thorough plan gives confidence to you and the business that your products, policies, or processes will comply and open the door to new revenue streams.

Conclusion

Compliance is not a one-time effort. It is essential to stay on top of monitoring changes, gathering new requirements, and understanding how requirements impact your products. To do this you need to heavily invest in an internal team or external support as well adopting some of the regulatory intelligence products available such as Vixio, and Complitech, which can help you save time, money, and lots of headaches!

Balkans

Expanse Studios Launches in Bulgaria with Inbet

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Expanse Studios, a leader in online gaming innovation, has secured a Bulgarian iGaming license and is now live on Inbet’s website. This expansion brings Expanse Studios’ popular game offerings including turn-based strategies gamified for iGaming, classic slots, traditional card games and the highly-acclaimed ones like Titan Roulette, Clown Fever Deluxe, Wild Icy Fruits, White Wild Whale and Joker Poker to Bulgarian players.

Diverse Gaming Portfolio Now Available to Bulgarian Players

With the Bulgarian market entry, Expanse Studios introduces a versatile gaming experience to Inbet’s platform. The offerings include a dynamic range of games tailored to diverse player preferences:

  • Turn-based strategy games: Leveraging gamification, these games transform traditional strategy gameplay into engaging iGaming experiences, suitable for both novice and experienced players.
  • Classic slots: Players will enjoy a variety of themed slots that combine traditional gameplay with modern graphics and sound.
  • Traditional card games: A selection of popular card games offer something for every card game enthusiast.
  • Titan Roulette: This standout feature, known for its immersive experience and innovative design, continues to be a favorite among roulette players.

Commitment to Quality and Compliance

Expanse Studios not only cultivates a diverse gaming library but also adheres to stringent regulatory standards to ensure a secure and fair gaming environment. The acquisition of the Bulgarian iGaming license is a testament to Expanse Studios’ commitment to compliance and excellence in the gaming industry.

The partnership between Expanse Studios and Inbet marks a significant milestone in Expanse Studios’ expansion efforts. By combining Expanse Studios’ innovative gaming solutions with Inbet’s established market presence, both entities are set to offer a superior gaming experience to players in Bulgaria and potentially beyond. As Expanse Studios continues to develop and release new games monthly, Bulgarian players can look forward to a continually evolving and enriching gaming landscape.

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Compliance Updates

EGBA Welcomes European Parliament’s Approval Of New EU Anti-Money Laundering Framework

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EGBA Welcomes European Parliament’s Approval Of New EU Anti-Money Laundering Framework
Reading Time: 2 minutes

 

The EU’s new anti-money laundering package aims to create a more consistent regulatory framework and will benefit online gambling operators by standardising AML rules and reporting requirements across member states.

Brussels, 24 April 2024 – The European Parliament has approved the EU’s new anti-money laundering (AML) package at its plenary sitting today, marking a significant milestone towards a new EU framework for combatting financial crime. The European Gaming and Betting Association (EGBA), representing Europe’s leading online gambling operators, welcomes the Parliament’s approval of the new AML package and believes the incoming rule changes will strengthen the EU’s approach to tackling money laundering.

The new package will contain:

  • single rulebook regulation – with provisions on conducting due diligence on customers, transparency of beneficial owners and the use of crypto-assets.
  • The 6th Anti-Money Laundering Directive – containing national provisions on supervision and national AML authorities, as well as on the access of authorities to necessary and reliable information, e.g. beneficial ownership registers.
  • The establishment of the European Anti-Money Laundering Authority (AMLA) – which have supervisory and investigative powers to ensure compliance with AML requirements, operating in conjunction with national AML authorities.

EGBA believes the new rules will benefit Europe’s online gambling operators by ensuring a consistent regulatory approach across EU member states. Another important feature, under the competence of AMLA, will be the creation of a harmonised reporting format for Suspicious Transaction Reports (STRs). This will ensure that Europe’s online gambling operators encounter the same STR requirements across all EU member states, thereby setting clear and consistent expectations that will reduce administrative burdens and costs.

To assist online gambling operators in complying with the EU’s new AML rules, EGBA has developed industry-specific guidelines on anti-money laundering which apply a risk-based approach and include practical measures that operators can take – on customer and business risk assessments, customer due diligence processes, suspicious transaction reporting, and record keeping. EGBA members already apply the guidelines and submit annual reports to EGBA that summarise their progress in implementing its measures. The guidelines are also open to all operators based in the EU and EGBA encourages operators to sign up to them.

The AML package now awaits formal adoption by the Council of the EU, expected in May, before being published in the EU’s Official Journal.

“We welcome the European Parliament’s approval of the new anti-money laundering package. The new framework will set high standards and ensure greater consistency in the application of AML rules across the EU. Online gambling operators, especially those operating in multiple countries, will benefit from a single rulebook and harmonised reporting requirements that will unravel national complexities. We will look to review our industry guidelines on AML to ensure their alignment with the new EU rules. By signing up to the guidelines, operators can already prepare themselves for the incoming changes in the EU rules and join our members in their efforts to proactively and positively contribute to the EU’s fight against money laundering.” – Dr. Ekaterina Hartmann, Director of Legal and Regulatory Affairs, EGBA.

 

Source: EGBA

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Australia

Crown Reinstated at Sydney Casino

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The NSW Independent Casino Commission has found Crown Sydney suitable to retain its casino licence after nearly three years of intensive remediation.

Chief Commissioner, Philip Crawford, said Crown has come a long way and must now demonstrate its long-term commitment to maintaining suitability.

“The NICC is confident the Crown we deemed suitable today has a strong model to keep operating into the future,” Mr Crawford said.

The NICC’s suitability assessment established that Crown Sydney has fundamentally reformed its business and is operating the casino within the objects of the Act, the requirements of the suitability deed, and in compliance with its regulatory obligations.

In addition to proving it can run the casino lawfully, Crown has remediated its business in other meaningful ways such as building a culture of transparency and accountability across its integrated resort.

“Hard work and transformation aside, the NICC has not forgotten the level of misconduct exposed in 2021 when Crown was found unsuitable,” said Mr Crawford.

“Crown Sydney has ongoing work to reach steady state and it must continue to lift standards and maintain its cultural transformation.

“There is and will always be room for improvement, but Crown is a changed business that is looking toward the future.

“Likewise, the NICC is a changed regulator with enhanced powers, a singular focus on casinos, and a mandate to address the risks of harm.

“This decision is a positive outcome for Crown Sydney, its staff, and the community – who can be sure the NICC will use all of its powers to keep the casino in check.”

In addition to the implementation of hundreds of new internal controls, the Bergin-based reforms have been reflected in a new licence and new regulatory agreement between Crown Sydney, the NSW Government and the NICC.

These agreements include updated settings, such as the removal of fetters to the NICC’s powers, as well as previous compensation trigger clauses that are no longer part of the casino legislation.

Mr Crawford said: “Crown cannot disregard the responsibility and privilege that comes with holding a casino licence. Crown Sydney’s ability to provide a destination hospitality and entertainment venue underpinned by the restricted gaming facility is contingent on its steadfast commitment to continuing suitability, accountability and compliance.”

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