Casino Guru’s Complaint Resolution Center leads industry in 2023, saving players over $11 million

Casino Guru’s Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.

In the past year alone, the Complaint Resolution Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Complaint Resolution Center’s dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru’s team successfully resolved 3,428 complaints, resulting in an astounding USD$11,279,425 in saved funds for players. This achievement reflects the Complaint Resolution Center’s unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.

Notably, Casino Guru’s Complaint Resolution Center stands out from its competitors such as AskGamblers by accepting almost all complaints received; a significant difference that underscores Casino Guru’s dedication to prioritizing player concerns and advocating on their behalf. By comparison, AskGamblers reported saving USD$9,031,914 for players with 3,565 accepted complaints while Casino Guru’s comprehensive approach led to saving USD$11,279,425 with 12,161 complaints accepted for resolution.

Aside from monetary savings, the Complaint Resolution Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Complaint Resolution Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Complaint Resolution Center successfully resolved the complaint with the highest value, amounting to USD$1.99 million, further highlighting its dedication to addressing all levels of player grievances.

Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center’s achievements: “We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide.”

In addition to its outstanding performance in 2023, Casino Guru’s Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Complaint Resolution Center has become a trusted resource for players seeking resolution to their issues.

As the Complaint Resolution Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players’ voices are heard and their concerns addressed with integrity and transparency.

Evoplay, the award-winning game development studio, has leveraged its position across Europe by taking its portfolio live with Light & Wonder’s leading aggregation platform.

Through this latest launch, over 100 of the provider’s dynamic titles will be made available on Light & Wonder’s global operator network including its Penalty Shoot-out instant game as well as top-performing slots The Greatest Catch Bonus Buy and Hot Triple Sevens.

The integration will see Evoplay boost its presence across a plethora of territories in Europe, including MGA-regulated markets, Italy, Portugal, the Balkans and the Baltics, where Light & Wonder’s platform is a top choice for tier-one operators.

Evoplay’s latest agreement underscores its commitment to becoming a leading supplier across Europe and follows significant commercial expansion in several key markets.

Ihor Zarechnyi, CBDO at Evoplay, said: “Evoplay’s latest landmark deal serves as a testament to the power of our dynamic portfolio. As we continue to excel across markets worldwide, we are delighted that Light & Wonder recognised the quality of our games and took them live on its platform.

“Light & Wonder has a vast market reach, which allows us to greatly expand our footing in Europe. Additionally, once we obtain the Canadian licence, we look forward to introducing our innovative content to an even wider audience of players.”

James Bustin, Commercial Director at Light & Wonder, added: “Thanks to its commitment to differentiation, Evoplay’s offering has proven to captivate players across Europe and we anticipate its games will perform just as well with our operator network.

“Forging new content agreements with suppliers such as Evoplay allows us to continue delivering fresh and exciting experiences to the market whilst elevating studios to an even bigger reach.”

Top market experts, over 2,500 participants, pre- and after-parties until the morning, with an unlimited bar, hookahs, and a headliner that you definitely know.

When? May 30-31, 2024 in Yerevan.

Register now to take advantage of a 30% discount for early buyers.

The conference has everything for those who already earn or want to earn from traffic, and, of course, for those looking for profitable partnership opportunities!

Our guests:

– Partners

– Money makers

– Marketers

– Webmasters

– Online entrepreneurs

– Info-businessmen

– Direct advertisers

– Crypto enthusiasts

– Everyone who wants to learn how to earn from traffic

You can expect:

– Sports tournaments for webmasters

– Business meetings

– Stylish private parties

– Dinners from sponsors and event partners

– Not to mention the grand after-party

Join us and let’s make this conference an unforgettable experience!The main rule of our events is grand scale!

The main rule of our parties is grand scale! If it’s an Afterparty, it’s a huge event with 1500+ participants, and if it’s a headliner, it’s someone recognized by GQ as “Man of the Year”, topping the charts for many years 😉

And the conference is packed with surprises! For example, you’ll meet a real monk for the absolution of affiliate sins.

There will be an unlimited bar and hookah, along with snacks, during networking with industry leaders from around the globe.

Of course, there are two dance floors – one for techno enthusiasts.

Don’t forget about the pre-party the night before the conference (May 29 at 8pm). Meet the right people before anyone else!

Of course, there will also be numerous private parties hosted by friends and sponsors, including a closed pre-party from the legendary affiliate marketing expert, Eugene Ivanov.

⚠️ WARNING: Our parties set the bar high, and after MAC, regular gatherings will not be as impressive (of course).

Let’s take a look at what happened at MAC’21:

🔥 At MAC, you can expect the largest exhibition in Europe with over 100 companies:

– Leading affiliate networks

– Media buying teams

– Traffic sources

– Advertisers

– Services

– Crypto specialists.

Participation in the conference provides an opportunity to network with key market players and gain up-to-date insights into emerging trends and internet marketing approaches.

You have the chance to step-by-step explore the niche and achieve personal success thanks to presentations, networking with practicing partners, media buying managers, influencers, and market experts.

The conference speakers include affiliate specialists, heads and owners of media buying teams, opinion leaders, and market experts.

Van Oakes – the founder and CEO of a successful e-commerce company with a seven-figure annual income.

KJ Rocker – an internet marketer and business owner, CEO of “05 Media Ltd.”

Sergey Ovseenko – the owner of an iOS app development company.

Butch Hildebrand – Lifelong strategic thinker that uses personal and business networking as an eCommerce “broker” to grow multiple streams of revenue for clients ranging from startups to multiple 7-8 figure companies in online marketing

Due to popular demand, we will soon be increasing ticket prices. Please purchase tickets now at the best available price – with up to 30% off.

Tickets are on sale now!

Looking forward to seeing you at the conference,

The MAC’s Team.