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GVC Restructures its Customer Care Teams

Niji Narayan

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GVC Restructures its Customer Care Teams
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Ladbrokes Coral operator GVC has announced that it will reorganise its customer care teams in order to prepare for new VIP requirements in Great Britain. The announcement comes after the Betting and Gaming Council (BGC) adopted new rules for VIPs, created by a GVC-led Gambling Commission working group, including limiting the schemes to those aged 25 or older.

Last month, the Gambling Commission then launched a consultation on whether to make these changes part of the Licence Conditions and Codes of Practice (LCCP) for all licensees.

“GVC was the lead operator in the industry working group on what were formally referred to as VIP schemes,” a GVC spokesperson said.

“This work paved the way for the creation of the new code, which introduces significant enhancements to responsible gambling safeguarding measures for high-value customer (HVC) schemes and reduces the number of customers eligible to participate, including a complete restriction for those aged under 25.”

The spokesperson said in order to facilitate these changes, GVC has begun a restructuring of its customer care team.

He added that certain roles were placed at risk of redundancy under the restructuring, but said the operator expects the number of redundancies to be low.

“As a result of the restructure, a number of roles have been identified at risk, though it is hoped and expected that by offering alternate positions within the group, compulsory redundancies will be kept to a minimum.”

VIP schemes have become a controversial element of British operators’ businesses following a number of regulatory failings involving players designated as high-value customers.

The All-Party Parliamentary Group (APPG) on Gambling Related Harm said in its report on industry performance and regulatory change last month that these “highly problematic” loyalty programmes be banned.

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Casino.org Launches “Player Assist” Service

Niji Narayan

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Casino.org Launches “Player Assist” Service
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Casino review site Casino.org has launched its exclusive “Player Assist” service, bringing a new level of support to its players. The casino review site’s new service allows its users to issue complaints about any of its partner sites in just four simple steps.

A site which puts honest, expert advice at the forefront of everything they do, Casino.org wanted to echo this sentiment further than just choosing a casino through their site. The Player Assist service has been launched to aid them in following through with their users if anything should go wrong past the referral stage.

The feature will run completely independent of the partners on the site, so that they can offer their services 100% free of charge.

Casino.org is one of the most popular guides to online casinos and gambling. Its team of experts provides players with a wealth of information to help them guarantee safe play online and win more.

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Spain’s CONFAD Publishes Action Plan for 2020/2021

Niji Narayan

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Spain’s CONFAD Publishes Action Plan for 2020/2021
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Spain’s National Commission to Combat the Manipulation of Sports Competitions and Betting Fraud (CONFAD) has published its action plan for 2020/2021, outlining 21 directives to safeguard the integrity of Spanish sports.

Supporting CONFAD directives, Spain’s Consumer Affairs Ministry states that the action plan will be implemented by the DGOJ and further coordinated with Spain’s National Sports Council, federal police force and Guardia Civil.

CONFAD and government counterparts will work together to improve all Spanish professional sports understanding of integrity threats and competition fraud related to betting. Initiatives include developing a training programme for athletes, coaches and further stakeholders on identifying integrity risks and criminal activities.

The action plan further aims to improve all core disciplines related to integrity monitoring and reporting of suspicious events, improving data transfer and cooperation frameworks between sports clubs, betting operators, government departments and police agencies.

As a final objective, CONFAD and its government counterparts will work to ensure that Spain’s legal framework is “accurately adjusted” to help prosecute sports integrity criminal cases.

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BetConstruct Adds Hi-Lo to its Live Casino Portfolio

Niji Narayan

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BetConstruct Adds Hi-Lo to its Live Casino Portfolio
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BetConstruct has enhanced its live casino offering by launching Hi-Lo game. Hi-Lo is an adaptation of The Higher Lower, which was once a viral web game.

 Hi-Lo is a live game which suggests players predict whether the next card dealt by a dealer is of a higher, lower or equal value to the one lying face-up on the table. Apart from a single prediction, Hi-Lo allows for a number of side bets which liven up the game and add up revenue figures.

Hi-Lo is perhaps the most straightforward game within BetConstruct’s portfolio. However, the simplicity of the rules in no way diminishes the game’s appeal to players or decreases the profitability for operators.

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