Frits Huffnagel Steps Down as Chairman of VAN Kansspelen – European Gaming Industry News
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Frits Huffnagel Steps Down as Chairman of VAN Kansspelen

Niji Narayan

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Frits Huffnagel Steps Down as Chairman of VAN Kansspelen
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Frits Huffnagel has stepped down as chairman of the Dutch gaming association VAN Kansspelen. Vice chair Aad Kobus will take over the position of chairman on an interim basis. Huffnagel will now concentrate on his communications agency, Castro Communicatie.

“It is with great pleasure and dedication that I have brought the interests of the members of VAN Kansspelen to the attention of government in The Hague in recent years. Under my chairmanship, a lot of hard work has been done on the image of the industry and on reaching the right discussion partners,” Frits Huffnagel said.

“This has led to the necessary results. And that has proved necessary, especially in this year when corona hit the industry so hard. The corona crisis is not over yet, but now that the Remote Gambling Act (KoA) will be introduced on 1 March 2021, it feels to me that my most important task is over after more than seven years,” he added.

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BetConstruct Optimises Back Office for Mobile Use

Niji Narayan

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BetConstruct Optimises Back Office for Mobile Use
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Sportsbook and online casino supplier BetConstruct has released a mobile version of its back office delivering a comprehensive overview of sportsbook, casino, turnover, bets, reports and many other features an operator monitors on a daily basis.

BetConstruct is among the fewest who provide operators with a complete set of products and services on a self-hosted platform. Adapting the controls to smartphone browsing is the next move towards providing operators with a maximum comfort in using BetConstruct solutions.

The seamless integration of back office into mobile is, first and foremost, part of catering to the needs of operators and bridging the agility gap.

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Kaizen Gaming Wins Award in “Best Omni-Channel Customer Experience” Category at National Customer Service Awards 2020

Niji Narayan

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Kaizen Gaming Wins Award in “Best Omni-Channel Customer Experience” Category at National Customer Service Awards 2020
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Kaizen Gaming has won award in the “Best Omni – Channel Customer Experience” category at the National Customer Service Awards 2020.

The National Customer Service Awards were organised for the 11th year running by the Hellenic Institute of Customer Service, in order to promote and reward companies, organisations and executive staff who make customer service their priority and demonstrate best practices.

Since its founding, Kaizen Gaming has set forth Customer Service as one of its main competitive edges by creating an internal and self-governing customer service model, which has been promoted and integrated by all countries of operation (Cyprus, Germany, Romania, Portugal, Brazil).

“At Kaizen Gaming we always look through the lens of our customers. In this context we have invested all these years in the continuous strengthening and development of our technological tools that warrant the best service experience for thousands of people who have chosen and relied on us for their entertainment. We seek and have managed to a great extent to have developed a strong relationship and a meaningful interaction. Our goal is to achieve a strong two-way commitment with perspective, since we are aware of the fact that such relationships need to be cultivated with confidence over the years. However, we have not only invested in tools but also in our human resources. In people who are committed to providing the best possible service experience for our customers. This efficient combination has created a crucial competitive edge for us, a fact corroborated by the overall satisfaction of our customers,” Stathis Loverdos, Director of Services at Kaizen Gaming, said.

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Entain Looking to Appoint Jette Nygaard-Andersen as CEO

Niji Narayan

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Entain Looking to Appoint Jette Nygaard-Andersen as CEO
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The board of Entain Plc is reported to be in advanced discussions to appoint Danish executive Jette Nygaard-Andersen as the company’s new chief executive.

The need for a new CEO comes amid the resignation of Shay Segev, who has expressed a desire to leave Entain to become co-CEO of the international sports streaming platform, DAZN.

Nygaard-Andersen has served as an Entain non-executive director since December 2019, advising the FTSE firm on effective new market expansions and its digital strategy with regards to core platforms.

Should Nygaard-Andersen be confirmed, the executive would become the first female to lead a listed UK gambling enterprise.

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