Shay Segev Resigns as CEO of Entain – European Gaming Industry News
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Shay Segev Resigns as CEO of Entain

Niji Narayan

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Shay Segev Resigns as CEO of Entain
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Entain plc has announced that Shay Segev, Entain’s Chief Executive Officer, has given notice of his intention to leave the Company to become Co-CEO of DAZN, a privately owned global sports streaming platform.

Shay has a notice period of six months and will remain in his current role for that period or until a successor is in place. The Board, having considered succession issues on a regular basis, has a process well under way to find his successor.

Barry Gibson, Chairman of Entain, said: “We are sorry that Shay has decided to leave us but recognise that we cannot match the rewards that he has been promised.

“Entain has a wealth of talent across its leadership team and the business has never been stronger. The Company has delivered 20 quarters of double-digit online growth, and our future prospects have been substantially enhanced by our new strategy, which we set out in November. We have built a truly global business which is entirely based on our own technology and offers our best-in-class entertainment services in more than 20 nationally-licensed countries.

“I can confirm that this changes nothing with respect to the Board’s view of the recent proposal from MGM Resorts International to acquire Entain. The Board remains unanimous in our view that the proposal significantly undervalues the Company and its prospects.”

Shay Segev said: “I will be sad to leave the Company after five years but I have been offered a role which offers me a very different type of opportunity. Entain is in great shape after the successful launch of our new strategy. I also want to emphasise that the recent interest from MGM Resorts has had absolutely no bearing on my decision, and I fully support the Board’s decision to reject their proposal. Entain has a great team of leaders and an exciting future ahead through its growth and sustainability strategy, and I will do all I can to continue to support the Company.”

Industry News

BetConstruct Optimises Back Office for Mobile Use

Niji Narayan

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BetConstruct Optimises Back Office for Mobile Use
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Sportsbook and online casino supplier BetConstruct has released a mobile version of its back office delivering a comprehensive overview of sportsbook, casino, turnover, bets, reports and many other features an operator monitors on a daily basis.

BetConstruct is among the fewest who provide operators with a complete set of products and services on a self-hosted platform. Adapting the controls to smartphone browsing is the next move towards providing operators with a maximum comfort in using BetConstruct solutions.

The seamless integration of back office into mobile is, first and foremost, part of catering to the needs of operators and bridging the agility gap.

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Industry News

Kaizen Gaming Wins Award in “Best Omni-Channel Customer Experience” Category at National Customer Service Awards 2020

Niji Narayan

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Kaizen Gaming Wins Award in “Best Omni-Channel Customer Experience” Category at National Customer Service Awards 2020
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Kaizen Gaming has won award in the “Best Omni – Channel Customer Experience” category at the National Customer Service Awards 2020.

The National Customer Service Awards were organised for the 11th year running by the Hellenic Institute of Customer Service, in order to promote and reward companies, organisations and executive staff who make customer service their priority and demonstrate best practices.

Since its founding, Kaizen Gaming has set forth Customer Service as one of its main competitive edges by creating an internal and self-governing customer service model, which has been promoted and integrated by all countries of operation (Cyprus, Germany, Romania, Portugal, Brazil).

“At Kaizen Gaming we always look through the lens of our customers. In this context we have invested all these years in the continuous strengthening and development of our technological tools that warrant the best service experience for thousands of people who have chosen and relied on us for their entertainment. We seek and have managed to a great extent to have developed a strong relationship and a meaningful interaction. Our goal is to achieve a strong two-way commitment with perspective, since we are aware of the fact that such relationships need to be cultivated with confidence over the years. However, we have not only invested in tools but also in our human resources. In people who are committed to providing the best possible service experience for our customers. This efficient combination has created a crucial competitive edge for us, a fact corroborated by the overall satisfaction of our customers,” Stathis Loverdos, Director of Services at Kaizen Gaming, said.

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Industry News

Entain Looking to Appoint Jette Nygaard-Andersen as CEO

Niji Narayan

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Entain Looking to Appoint Jette Nygaard-Andersen as CEO
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The board of Entain Plc is reported to be in advanced discussions to appoint Danish executive Jette Nygaard-Andersen as the company’s new chief executive.

The need for a new CEO comes amid the resignation of Shay Segev, who has expressed a desire to leave Entain to become co-CEO of the international sports streaming platform, DAZN.

Nygaard-Andersen has served as an Entain non-executive director since December 2019, advising the FTSE firm on effective new market expansions and its digital strategy with regards to core platforms.

Should Nygaard-Andersen be confirmed, the executive would become the first female to lead a listed UK gambling enterprise.

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