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VIXIO GamblingCompliance proudly announces the official shortlist for the 2021 Global Regulatory Awards
Today, VIXIO GamblingCompliance unveiled the shortlist for the 2021 Global Regulatory Awards (GRAs). Now in their ffth year, the VIXIO GRAs recognise and celebrate the achievements of individuals, teams and businesses across the gambling landscape who have excelled in the feld of compliance, corporate social responsibility and responsible gambling over the course of the year.
This year’s shortlist showcases a host of progressive businesses, all of which have demonstrated resilience in a recovering global economy and their ability to adapt to an increasingly complex regulatory environment, innovate and embrace responsible gambling.
Mike Woolfrey, CEO, VIXIO, said: “This year has been one of the most competitive years yet, with the judges having to consider yet another record number of entries to shortlist just under 100 fnalists across 18 categories. Every year the standard gets higher as the industry moves to an ever-greater culture of compliance. Our judging process is extremely rigorous and the awards are hotly contested, so being shortlisted is a highly signifcant achievement. We look forward to welcoming everyone for a very special evening of celebration.”
Presentation of the 2021 Global Regulatory Award winners will take place at a black-tie ceremony, returning in person to the prestigious De Vere Grand Connaught Rooms, London, on October 21, 2021. Tickets can be booked here.
The official 2021 shortlist is as follows:
Anti-Money Laundering Team of the Year | ||||
Estoril Sol Digital | Greentube | |||
iSoftBet | San Manuel Tribal Gaming Commission | |||
Award for Commitment to Compliance by an Afliate Company | ||||
Better Collective | Bojoko | |||
Gambling.com Group | Little Star Media |
1
Award for Outstanding Contribution to Safer Gambling
ARA Recovery 4 All and Beacon Bojoko
Counselling Trust
Casino Guru Entain Group
Estoril Sol Digital GeoComply
GiG – Gaming Innovation Group
Award for Outstanding Individual Contribution to Responsible Gambling
Daria Magdoiu, Kindred Group | Jade Luchauer, IGT | |||
Sophie Dean, Entain Group | ||||
Best Regulatory Lawyer or Law Firm of the Year | ||||
Bird & Bird | CMS LLP | |||
Harris Hagan | Ifrah Law | |||
Paul Hastings LLP | Pinsent Masons LLP | |||
Chief Compliance Ofcer of the Year | ||||
David Webb, BetConstruct | Christine Gallo, GLI | |||
Jennifer Aguiar, DraftKings | Mark Halstead, iSoftBet | |||
Oliver Lamb, Kambi | ||||
Compliance Innovator or Innovation of the Year | ||||
Compliable | GeoComply | |||
Genesis Global Ltd | GiG – Gaming Innovation Group | |||
OneComply | SEON | |||
Socure KYC |
2
Compliance Lifetime Achievement Special Award
Winner to be announced soon
Compliance Professional of the Year | ||||
David Webb, BetConstruct | Emma O’Neil, Sky Betting & Gaming | |||
Jennifer Aguiar, DraftKings | Kimberley Broad, Microgaming | |||
Mark Halstead, iSoftBet | ||||
Compliance Rising Star Special Award | ||||
Caroline Grifths, Kindred Group | Hayley Doherty, Sky Betting & Gaming | |||
Hannah Kennish, Playtech | Kim Mouridsen, Mindway AI | |||
Ludmila Andrianova, Soft2Bet | Mike Robbins, GLI | |||
Compliance Team of Year | ||||
Better Collective | DraftKings | |||
Flutter Entertainment | Gauselmann AG | |||
Genesis Global Ltd | Greentube | |||
IGT | NetBet | |||
Head of Regulatory Afairs / Government Relations | ||||
Charmaine Hogan, Playtech | Chris Cylke, American Gaming | |||
Association | ||||
David Foster, Entain Group | Howard Glaser, Scientifc Games | |||
Martin Lycka, Entain Group | Pablo Espuela, Luckia Games |
3
In-House Counsel / Legal Team of the Year
Kambi | Pollard Banknote | ||||
Estoril Sol Digital | Paysafe | ||||
Videoslots | |||||
Outstanding Contribution to Sports Betting Integrity | |||||
Entain Group | Flutter Entertainment | ||||
Kambi | |||||
Payment Service or Solution Provider of the Year | |||||
Mazooma | MuchBetter | ||||
Passport Technology Inc | Paysafe | ||||
Sightline Payments | Worldpay from FIS | ||||
RegTech Provider of the Year | |||||
ArdentSky, LLC | Compliable | ||||
Diligex Ltd | GeoComply | ||||
IDnow | Kambi | ||||
Mindway AI | W2 Global Data | ||||
Responsible Gambling Service or Solution Provider of the Year | |||||
Focal Research Consultants | Gamban | ||||
GiG – Gaming Innovation Group | Gambling Therapy | ||||
Mindway AI | YGAM & Betknowmore: Safer Gambling | ||||
Training |
4
Safer Gambling Campaign of the Year | ||
American Gaming Association | ARA Recovery 4 All and Beacon | |
Counselling Trust | ||
Entain Group | Estoril Sol Digital | |
TOTO, Nederlandse Loterij | The Star Entertainment Group |
Latest News
What Types of Resources Help You Find New Online Casinos?
As online betting and gambling are increasingly getting popular, more and more gambling portals and online casinos are sprouting up every day on the internet. With so many mobile applications and websites offering lucrative options, it can be quite overwhelming and confusing to find new online casinos which are both legitimate and safe. So, how do you make a decision?
This list of resources will help you clear out that confusion and help you analyse your choices more carefully and choose the right new online gambling site for yourself.
Read Reviews on Reputable Review Sites
Online review websites are one of the most reliable sources to ascertain how good a new online gambling site is. With the drastic increase in the number of online gambling portals and casinos, these review sites have become a frequent visit for many gambling enthusiasts. Such websites usually provide comprehensive reviews of different online casinos along with important information about their games, bonuses, payment methods, and customer support.
One pro tip is to look for reviews from industry experts and popular players to ensure you get a credible report and make a more informed decision accordingly.
Check for Proper Licensing
One of the most critical things before signing up for a new online gambling site is to check its legitimacy and licensing. On the portal, make sure to look for a valid license registered under a proper jurisdiction.
This will ensure that the company is a legally registered operation and that your personal and financial data is safe and secure.
Refer to News Websites and Blogs
Another credible way to find good new online casinos is to look through news websites and blogs that specifically talk about the gambling industry. These sites often publish dedicated articles about the latest trends and developments in the industry, including new site launches and promotions.
Often including reviews from experts, articles and blogs on these platforms is a good way to judge a new online gambling site and make your decision. That’s why it is advisable to keep an eye on such portals and stay updated and informed.
Join Online Forums and Communities
I believe that no one can give a better review of an online gambling website other than someone who has been on the portal and played the game themselves. While there are multiple such forums dedicated to the online gambling industry, some online casinos have their own forums dedicated to their players.
Being on these forums and communities is a good way to get in touch with industry experts and experienced players and personally get their reviews and recommendations on online casinos. You can also learn about new casinos, discuss different aspects of online gambling, and connect with other players who share your interests.
Check Social Media Platforms
It’s 2024 and no community is bigger than social media! Be it Twitter, Instagram, Facebook, YouTube, Snapchat or even Reddit, almost every individual and business is present over there including online gambling companies. With the easiest access to a very large number of people, online casinos have to maintain their presence and stay active on these platforms.
That’s why many online casinos have social media accounts across many of these platforms where they regularly post updates about their latest games, promotions, and other news. Thus, social media is one of the best ways to search for new online casinos. In fact, by following these casinos on social media, you can stay updated about their offerings and be among the first to know about any new developments.
Consider Bonuses and Promotions
A lot of new online casinos offer generous bonuses and promotional schemes like welcome bonuses, free spins, no or low deposits, etc., to attract new players. If you ask me, I prefer playing on a portal that asks for the lowest deposits.
For this, I look for a list of low-deposit online casinos and research their bonuses and promotions to make sure they are lofty and worth my time. Do the same while picking out your online gambling website and chances are that you’ll start with a great deal.
Choosing a new gambling site from a pool of hundreds and thousands of casinos can be daunting, especially for beginners. However, using the right resources like review portals, online communities, blogs, etc., can help you indulge in a proper research process. On the other hand, using smart techniques like checking for licenses and promotional offers offered by the company can make the decision-making even smoother.
But at the end of the day, I believe that finding the right new gambling website really depends on how well-informed you are about the industry. Always make sure to stay updated and informed about whatever is happening in the industry and you’ll automatically find it easier to pick your new gambling website.
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Week 16/2024 slot games releases
Here are this weeks latest slots releases compiled by European Gaming
Habanero, is introducing the Reel Rewards feature in its new 6×3 reel slot Golden Taj Mahal. Paying homage to Indian culture, the game sees tigers, candles, precious gemstones, the prince and princess as well as the magic lamp Wild fill the grid as the slot’s symbols. At the top of the board, there are six empty spots which can be filled by the Reel Rewards mechanic on any spin, awarding a prize ranging from 2x, 3x or 5x multipliers to a Wild, which transforms all symbols below it.
After releasing the frenzy of a slot game that was Brick Snake 2000, the award-winning slot provider is now set to release Tombstone No Mercy an upgraded refresh of its 2019 hit slot, Tombstone. The 2024 refresh stays true to the original game and introduces Nolimit Bonus Buys and Nolimit Booster into the mix. With the introduction of Nolimit Bonus Buys, players can buy right into the bonus rounds; Justice Spins, Gunslinger
Games Global exclusive studio PearFiction Studios has unveiled its latest release, Cerberus Gold, incorporating three engaging LockNWin bonuses that can be combined for great win potential. This mythological title boasts an exciting triple collection mechanic that sees each collection pot protected by a head of the fearsome guardian of the underworld, Cerberus, who precariously sits above the reel set.
4ThePlayer in collaboration with Yggdrasil is unveiling its new release, 4K Ultra Gold MoneyWays, through the YGG Masters platform. This game evolves 4ThePlayer’s popular MoneyWays mechanic as seen in the top-performing 4 Fantastic series where cash on the reels is won by forming ways wins without the need for additional symbols or features. In 4K Ultra Gold, every cash symbol is boosted when it lands on the reels, creating additional excitement and anticipation.
Push Gaming has released the second in its series of DJ games, DJ Cat, which brings a range of new features to amp up engagement. Following the success of DJ Fox, this new follow-up retains the easy-to-understand, win-what-you-see gameplay, adding in larger win multipliers. Lining up CD symbols helps players to build big prizes while VIP icons grant access to spin the decks and feed the Multiplier Meter. Arrow symbols crank the volume and unlock more reels using the iconic Push-Up feature.
Inspired Entertainment is thrilled to announce its latest slot game, Spin 2 Riches™, now available the UK B3/LBO market. Offering players an unparalleled gaming experience filled with mystery symbols and Fortune Spins. Spin 2 Riches invites players to embark on a thrilling adventure where every spin brings the promise of untold riches.
PG Soft, a world-class digital mobile games company, is on target again with its latest fun-filled game release, Piñata Wins. Set against a vibrant fiesta backdrop, Piñata Wins is a five-reel and three-row title offering players a colourful gaming experience with plenty of features with an opportunity to make big returns from multipliers up to x100. The reels are brought to life with symbols that celebrate Mexican culture including tacos, maracas, skulls, sombreros and chillies.
Endorphina, has announced the release of its latest slot game, Moon Tiger, on April 17th. Featuring 5 reels, 3 rows, 25 fixed paylines, and cool bonuses, the slot will soon join Endorphina’s portfolio of over 150 games. Inspired by Chinese mythology, this slot embodies the legendary White Tiger, a creature born from a rare occurrence in the heavens.
Blueprint Gaming is inviting players to live like royalty and reign over Phrygia in its latest scatter-pay release, the Greek mythology-themed Midas King of Gold. Players attempt to turn every touch into gold in this 6×5 scatter pays title, with the King himself appearing in symbols on the game’s richly coloured board alongside royal pillars and ancient artifacts.
Playson, the fast-growing digital entertainment supplier, has combined the striking themes of its most successful games in its latest title Energy Joker: Hold and Win. With coins, electricity and a grinning joker, this fast-paced release has lightning running through its reels. The blue Collect feature strikes the cells and gathers all values, including the Mini, Minor and Major jackpots and Bonus symbols.
Spinomenal has released its new hit, Queen of the Amazon. Set amongst the lush rainforest, this 5×4 slot welcomes players on an adventure where treasure awaits intrepid explorers. A majestic Amazon headdress, tiger, gorilla, and snake, make up the Medium symbols on the reels. At the heart of the story stands the queen herself, representing the Wild symbol.
Embark on a thrilling journey across continents in 80 Day Escapade, the dramatic new slot from Boldplay that offers multiple features for endless excitement and rewards. With its 5×3 reels and 243 ways to win, players will enjoy a world of adventure and fortune but the real excitement begins with the set of exciting bonus features.
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Casino Guru’s Complaint Resolution Center Leads Industry in 2023
Casino Guru’s Complaint Resolution Center leads industry in 2023, saving players over $11 million
Casino Guru’s Complaint Resolution Center continues to set the standard for excellence in the online gambling industry, achieving remarkable milestones in 2023 and reaffirming its commitment to player advocacy and fair gaming practices.
In the past year alone, the Complaint Resolution Center received over 14,000 complaints from players worldwide, a testament to its reputation as a trusted platform for addressing player concerns. Of these, over 12,000 were accepted, underscoring the Complaint Resolution Center’s dedication to providing a voice for players and addressing their grievances. Throughout the year, Casino Guru’s team successfully resolved 3,428 complaints, resulting in an astounding USD$11,279,425 in saved funds for players. This achievement reflects the Complaint Resolution Center’s unwavering commitment to securing favorable outcomes for players and ensuring a fair and transparent gaming environment.
Notably, Casino Guru’s Complaint Resolution Center stands out from its competitors such as AskGamblers by accepting almost all complaints received; a significant difference that underscores Casino Guru’s dedication to prioritizing player concerns and advocating on their behalf. By comparison, AskGamblers reported saving USD$9,031,914 for players with 3,565 accepted complaints while Casino Guru’s comprehensive approach led to saving USD$11,279,425 with 12,161 complaints accepted for resolution.
Aside from monetary savings, the Complaint Resolution Center also boasts other significant achievements. With an average resolution time of 17 days and the fastest resolution completed in just 48 minutes, Casino Guru demonstrates efficiency and responsiveness in addressing player concerns. Additionally, the Complaint Resolution Center resolved the longest open complaint, active for 287 days, showcasing its commitment to seeing cases through to a satisfactory resolution. Moreover, the Complaint Resolution Center successfully resolved the complaint with the highest value, amounting to USD$1.99 million, further highlighting its dedication to addressing all levels of player grievances.
Petronela Kontos, Complaints Team Lead at Casino Guru, commented on the Center’s achievements: “We are proud to lead the industry in providing a platform where players can voice their concerns and seek resolution. Our commitment to fairness and transparency drives us to continually improve and deliver exceptional results for players worldwide.”
In addition to its outstanding performance in 2023, Casino Guru’s Complaint Resolution Center has achieved significant milestones over its lifetime. With over 37,000 complaints received and more than $25 million recovered for players, the Complaint Resolution Center has become a trusted resource for players seeking resolution to their issues.
As the Complaint Resolution Center continues its mission of empowering players and advocating for fairness within the online gambling industry, it remains dedicated to providing exceptional service and ensuring that players’ voices are heard and their concerns addressed with integrity and transparency.
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