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IT infrastructure challenges in the online gambling industry



Photo source: Pexels
Reading Time: 2 minutes


The online gambling sector is booming and there are more clients and companies than ever before. This rise has led to competition between providers. Those that can offer the best experience will enjoy the most revenue. A part of this experience is ensuring that everything works well IT-wise. For IT managers this means staying on top of a potentially endless list of issues and matters.

Seamless user experiences

Bugs, errors, and crashes are the ultimate adversaries for online gambling customers. A crash or bug at a crucial moment such as spinning or placing a bet can cause huge financial losses and a lot of inconveniences.

The best way to manage these issues is through the use of log monitoring software. This can help IT managers stay on top of messages, alerts, and issues from dozens of network items. Managing logs efficiently leads to swift resolution of issues, as well as prevention. This in turn makes for happy clients!

Compliant databases

Whether you’re operating in the EU or not, you will need to consider various data protection rules. For example, the EU has rules that apply to any EU citizen, even if they are accessing a service from a non-EU country. These rules apply to storing personal data, how customers can be contacted, and how long information can be stored.

These rules are strict and can incur significant penalties for violations. Thankfully there is software out there that helps IT teams ensure compliance. It can assess mailing lists, databases, and customer records and help with the management of data covered by various rules and regulations.

Random number generation

One of the critical components of a betting or gambling site is a random number generator or provably fair algorithm. In games of chance, numbers must be generated for the game to progress. To keep the game fair, these numbers must be generated randomly. Many licensing authorities will insist on it.

Your options are a random number generator that’s authenticated by a third party or a provably fair algorithm. The latter is an algorithm that ensures all numbers are pretty generated. Results are stored on the blockchain and can be checked by players at any time.

Source: Pexels

High speeds

When running an online gambling site or a gambling app, you need to ensure high speeds. Of course, it’s up to your players to have suitable quality devices and a good internet connection as well. But there are many steps you can take to be sure that things run smoothly.

If your site or app is sluggish, your players will get frustrated and likely look elsewhere. Staying on top of this is one of the best things you can do to keep customers loyal and happy.

IT is always unpredictable and there are always things that will go wrong. But being prepared and having the right toolkit at your disposal will be an integral part of doing your job well. In turn, customers will be happy, will spend more, and are likely to recommend the site to others.

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SOFTSWISS Game Aggregator Integrates SmartSoft Game Provider Products



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The SOFTSWISS Game Aggregator extends its range of accessible online games by concluding a partnership with SmartSoft. As a result, all clients of the SOFTSWISS Game Aggregator will experience and enjoy the game provider’s content. In total, more than 20 new partners have joined the SOFTSWISS Game Aggregator since the beginning of the year.

The SOFTSWISS Game Aggregator currently offers access to the products of more than 170 game providers, the ranks of which SmartSoft now joins. As part of the partnership, the SOFTSWISS Game Aggregator clients will have access to a wide range of popular games, including mini-games, slots, casino games, keno, PvP table and card games, scratch & win and unique games with gamification features. These will complete the line-up of more than 11,000 games, 3,000+ of which are optimised for cryptocurrencies. 

In addition to accessing classic SmartSoft games, the SOFTSWISS Game Aggregator clients will also evaluate a special category of top games with a unique game engine. These include the provider’s hits such as JetX, Cappadocia and JetX3

In addition to major fiat currencies, the studio supports cryptocurrencies, particularly bitcoins. All SOFTSWISS White Label and Game Aggregator clients under Curacao and Malta licences will have access to SmartSoft content.

Nikita Keino, Partner Managers Team Lead at SOFTSWISS, comments: “I am sure the SOFTSWISS Game Aggregator clients will appreciate the number of games and features SmartSoft offers. We do not doubt that it will be long and fruitful cooperation, because it can’t be any other way. Welcome, SmartSoft!”

Luka Namoradze, CMO SmartSoft, notes: “We are delighted that SOFTSWISS is becoming our partner and want to thank you for being a part of our extended network. Many operators already can’t wait to have our games through the SOFTSWISS platform. We are looking forward to a long and rewarding partnership.”

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Compliance Updates

Lady Luck Games awarded multiple market certification



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Games from Swedish slots specialist Lady Luck Games have been certified in five of Europe’s most important regulated markets.

Players favourites like Valhöll: Hall of the Slain, Valley of the Muses and Alchemister will join new release Rooftop Fight on the roster of online casinos in Sweden, Denmark, Germany, Italy and the Netherlands.

The certification, via iTech Labs, will now allow their high-quality artwork and engaging maths models to be enjoyed by millions of new customers at some of the industry’s leading operators.

Lady Luck Games co-founder and CEO Mads Jorgensen said the regulatory approval would provide a significant commercial boost to the studio in its quest for international expansion.

He added: “We are very confident that our games portfolio has universal appeal and having this certification is an important step in proving that. Access to market is hugely important for any company in any industry and we now have a real opportunity to take great strides as a business.”

Lady Luck Games recent acquired fellow provider Spigo ApS’s operations in Denmark, including the studio’s casino games, eight customer integrations and Spigo Station, the supplier’s Denmark-certified platform.

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Pragmatic Play, a leading content provider to the iGaming industry, invites players to lace up their dancing shoes and join the celebrations in new release, Day of Dead™.

Bursting with eye-catching visual effects and a fiery fiesta soundtrack, the stunning game provides players with a unique slot experience inspired by the popular Mexican national holiday, Dia de Muertos.

Central to the game’s action are the Wilds, one of which will move one space across the reels with each spin until they fall off, paying any wins and triggering respins before they do. Respins will continue to take place until there are no Expanding Wilds in view.

Landing three Scatter symbols on the first, third and fifth reels in the base game triggers the Free Game feature. There is no set number of spins here, rather the feature will continue to operate as long as there are Expanding Wilds on the screen.

Players in eligible jurisdictions can take advantage of the Buy Feature, costing players 100x their stake to trigger the Free Game feature on the spin that follows.

Day of Deadarrives swiftly after recent hits Cash Bonanza™, Mystic Chief™, and Piggy Bank Bills™, which exist amongst a collection of over 200 HTML5 titles in Pragmatic Play’s award-winning games portfolio.

Yossi Barzely, Chief Business Development Officer at Pragmatic Play, said: “Dia de Muertos is a very unique festival that has some very eye-catching visuals associated with it, therefore we wanted to create a title that provides a true feast for the senses.

“We are thrilled with how Day of Deadhas shaped up, with its dazzling graphics and unique mechanics combining to bring something entirely new to our portfolio.”

Pragmatic Play currently produces up to five new slot titles a month, while also delivering Live Casino and Bingo games as part of its multi-product portfolio, available through one single API.

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