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Graphyte Acquired by Optimove to Produce Powerful End-to-End Player Engagement Platform

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Graphyte Acquired by Optimove to Produce Powerful End-to-End Player Engagement Platform
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The acquisition will significantly enhance Graphyte’s ability to seamlessly deliver personalized recommendations to players across channels and at scale

Graphyte, the realtime, cloud-based personalization platform built for the betting and iGaming industry, today announced it has been acquired by Optimove, the leading CRM Marketing Platform. The acquisition will cement Graphyte’s leader status in cloud-based personalization in the iGaming market, driving more operators to utilize its capabilities as part of their Customer Relationship Management (CRM) Marketing strategies carried out by Optimove’s multichannel CRM marketing hub.

Trusted by some of the world’s largest operators, Graphyte, founded in 2018 and employing 20, is a London-based startup built to fill the gap in the SaaS marketplace for a scalable Personalization Engine to serve the betting and iGaming industry. Operators like Entain, Sisal, 888, and others use Graphyte’s Personalization platform to serve AI-based product recommendations and dynamically personalize their web, native mobile sites, and mobile apps to engage customers in realtime through owned and paid marketing channels. For example, Gala Bingo has driven a 35% turnover uplift using Graphyte’s web personalization models and seen a 300% increase in site visits when providing intelligent recommendations to players through emails, instead of traditional static emails.

Graphyte applies advanced machine learning to betting, gameplay, and browsing activity in realtime to make every interaction with a customer relevant and in the moment. Unlike other personalization engines that require technical skills to deploy model results, the company’s flexible platform empowers marketers with complete control over how recommendations are made when testing and deploying personalized treatments without needing to make any changes to the core CMS.

The company’s robust offering includes:

  • Recommend – fully featured realtime, personalized recommendation and rules engine
  • Intelligent Layouts – web and app realtime AI-based personalized casino lobbies, homepages, banners, and navigation.
  • Engage – realtime triggered messages.
  • Momentum – social proof to surface trending and popular content on any channel.
  • Retarget – personalized ads served up to end-users as they browse third-party sites.
  • Site Search – instant, full-featured search capabilities for every channel and product.

Graphyte’s offering will now integrate with Optimove’s industry leading CRM Marketing capabilities. With a Customer Data Platform (CDP) at its core, Optimove offers marketing teams direct access to their customer data to build, test, orchestrate, and optimize hundreds of personalized CRM campaigns weekly.

Joint customers will benefit from synergies which will see Graphyte’s models enriched with robust data from Optimove’s CDP, while the models’ results will be readily accessible within customer profiles inside Optimove for segmentation, activation, and analysis. Joint customers will be able to reap these benefits and more, soon.

Furthermore, the acquisition will enable operators to provide players with realtime symmetric and personalized journeys. In addition to providing the end-to-end offering to iGaming and Sports Betting operators, Optimove, which has a significant non-gaming client base, will allocate resources to adapt and expand Graphyte’s web and app personalization capabilities to additional verticals.

Operators using the Graphyte and Optimove joint solution will be able to deliver unparalleled holistic player journeys such as:

  • Symmetric multichannel journeys: Leveraging Graphyte’s personalized recommendations in outbound campaigns via Optimove’s email and mobile channels and ensuring customers view the same recommendations when clicking through to the brand’s website or mobile app.
  • Geolocation-triggered personalized recommendations: Maximizing Graphyte’s bet recommendation relevancy by combining it with Optimove’s geo-fencing technology to trigger personalized messages to customers’ mobile apps. For example, triggering relevant sports betting recommendations when players enter a perimeter near a sport stadium.
  • True 1-to-1 personalization: Selecting one of Graphyte’s 20 distinct AI-models to personalize player experiences based on robust segmentation from Optimove’s Customer Data Platform. For example, deploying a different model for high loyalty players and new ones.

“I’m proud to welcome Graphyte to the Optimove family,” said Optimove Founder and CEO Pini Yakuel. “As evident from this acquisition, and of Kumulos earlier this year, we’re very serious about ramping up our never-ending quest to expand marketing teams’ capabilities and effectiveness. Graphyte’s machine learning and personalization capabilities are way ahead of the curve. Combining those with our native customer data platform and multichannel journey orchestration engine will prove extremely valuable for both our client bases and the iGaming industry.”

“We couldn’t be happier to join forces with Optimove as an integral part of their offering,” said Damien Evans, CEO of Graphyte. “Optimove’s CRM Marketing capabilities are second to none, and its dominance in the iGaming market is well-established. If you add to that equation Graphyte’s market-leading machine learning personalization capabilities, the result is a game changing marketing tool which will create unprecedented freedom for brands to realize their CRM Marketing visions. We’re excited to receive this significant vote of confidence from Optimove, the leading CRM Marketing player in the iGaming market.”

The acquisition is part of Optimove’s continuous investment in expanding its CRM marketing capabilities for the iGaming and Sports Betting industry, following its September 2021 $75 million investment led by Summit Partners and the acquisition of personalized mobile marketing solution Kumulos, in March 2022.

Affiliate Industry

iGB L!VE 2024: Boomerang Introduces Partnership with AC Milan and New Affiliate Opportunities

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Boomerang Partners will participate in iGB L!VE 2024, held from July 16-19 at RAI Amsterdam, inviting partners to meet at stand 11-C20. One of the event’s highlights will be Boomerang’s recently announced collaboration with AC Milan, presenting new marketing opportunities and benefits across Europe (Italy excluded) for sportsbook affiliates and partners.

At this year’s iGB L!VE, Boomerang will spotlight its role as the official regional betting partner of AC Milan. This collaboration enhances Boomerang’s brand visibility through extensive media coverage, including TV broadcasts and digital marketing across Europe. It also provides affiliates with unique promotional and engagement opportunities. Book a meeting with us to learn more.

“Partnership with the legendary AC Milan demonstrates Boomerang’s credibility as a proven business partner,” says Ivan Kraynov, co-founder of Boomerang Partners. “As this partnership draws strong interest from partners and the media, we will create and showcase new collaborative formats aimed to enhance value for stakeholders. These will be presented for the first time at iGB L!VE 2024.”

Boomerang will host an exclusive contest at iGB L!VE 2024, offering event attendees the chance to win tickets to upcoming AC Milan matches. Join us for three thrilling raffle rounds on July 17 at 4:00 PM, and July 18 at 11:00 AM and 4:00 PM. Visit Boomerang at stand 11-C20 to try your luck and be part of this unforgettable experience!

This exciting draw will feature a performance, underscoring the dynamic synergy of this collaboration and enhancing the event experience for all our distinguished guests.

Vitalii Prokofev, CEO at Boomerang Partners, expressed enthusiasm about the event, noting, “iGB L!VE provides a fantastic platform to engage with our partners and showcase our latest initiatives. It’s always an excellent opportunity for real-time feedback and fostering new partnerships.”

The iGB L!VE event is renowned for its extensive networking opportunities, which serve as a hub for innovation, where industry leaders discuss current trends and future directions. Boomerang’s participation underscores its commitment to staying at the forefront of industry advancements and enhancing affiliate relationships.

Attendees are invited to visit Boomerang’s booth 11-C20, to explore the benefits of Boomerang’s AC Milan partnership, participate in related activities, and engage with key team members.

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Compliance Updates

REOPENING OF THE GCB ONLINE PORTAL FOR APPLICATIONS

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GCB Portal Re-Opening

The Curacao Gaming Control Board (GCB) is pleased to announce the reopening of the GCB Portal on July 15th 2024 at 00.01 Curacao time. The portal will once again be accepting applications and processing them under the current NOOGH legislation. B2C, B2B2C and B2B operators may all make applications.

Please be aware that we will continue to prioritise applications submitted on or before the April 30th deadline. While we accept new applications, our primary focus remains on processing those received within the original stipulated timeframe.

Portal and procedure changes

All applicants are referred to the Application Submission Guidelines published in March 2024 on the GCB website and the application manual published on the GCB portal as the general rule with three notes:

1. An account is opened on the portal by an Official Representative of the Curacao entity who becomes the “Portal Admininistrator” and has the authority to assign other individuals “Portal User” or “Licensee Account” roles, each with their own permissions. The Portal User or Licensee Account roles can be held by any person(s) of the entity’s choosing including, for example, internal licensing departments of the operator, CSPs or authorised agents. Either the Portal User or the Licensee Account is permitted to submit the application. The Official Representative should appear in the Curacao Chamber of Commerce excerpt of the company.

An Authorisation Letter is no longer required, however the GCB retains the right to conduct due diligence on the Portal User or Licensee Account.

2. Applicants are advised that the registration of “Qualifying Persons” on the portal has been updated. Additional information must be submitted in order for the Personal Account Number (“PAN”) to be issued.

3. Applications on the portal contain real-time checklists which clarifiy the outstanding documentation of information required by the GCB to progress or complete the licensing process. Operators are advised to check the portal on a regular basis, and for expediency should upload documents on the relevant section of the portal, rather than submit them by email or messaging system.

Depending on the nature of the issue, the GCB may either proceed with the application while addressing the matter or pause it until a satisfactory resolution is received. In certain cases, these issues may result in specific licensing conditions.

Master License Expiry.

The GCB wants to remind users that none of the the Master Licenses will be renewed after their expiration dates. The first expiration date is in August 2024, and the last is in January 2025. If the LOK is enacted before any of these expiration dates, the Master License will automatically end on the enactment date.

Certificate of Operation

Sublicensees that have applications in progress but have not yet been granted a direct license at a time that their associated Master License expires will be offered a “Certificate of Operation” as a temporary measure to facilitate continuation of operations.

Certification of Operations will not be provided to current sublicensees whose Master License expires but do not have fully completed applications registered on the portal.

The GCB is diligently processing all licenses as quickly as possible to optimise the timing of direct license issuance in line with the order of Master License expiration. If operators have not yet received a direct license direct license at that time, the domain token will direct to the Certificate of Operation and Orange Digital Seal rather than the Green Digital Seal.

The Green Digital Seal will be issued once a direct license has been granted.

Domain management

The User Manual on the home page of the portal explains in detail how to add, remove and transfer domains. Please consult this manual as to the actions that must be taken.

Domains are accepted with proof of domain ownership from a registry and any sale/transfer documentation if applicable.

Once a domain is added, the GCB is notified automatically and a manual verification is performed. The domain verification processwill take some days to be completed, after which the Digital Seal may be added to the domain.

Domains that are associated with an application company, but not under the governance of the Master License(s) listed on the application may be added to that application (Orange Digital Seal) but do not fall under the responsibility of the Master Licensor.

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Asia

AFK Gaming announces India’s first-ever premium insights dashboard for esports analytics

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In a bid to provide authentic data and unparalleled insights into the nation’s esports industry, AFK Gaming has announced the beta launch of ‘AFK Gaming Insights’, India’s first-ever premium analytics dashboard.

This first-of-its-kind powerful tool offers real-time data and analytics to help users, brands and other stakeholders make informed decisions and stay ahead in the esports landscape of the country.

AFK Gaming Insights features three core analytics modules:
Tournaments Analytics: Access detailed information on prize pools, sponsors, players, teams, and more. This module provides a comprehensive view of the financial and competitive aspects of esports tournaments, enabling users to strategize effectively.

User Analytics: Discover valuable insights into demographics, occupations, interests, income ranges, spending habits, and more. This data helps users understand the diverse backgrounds and behaviours of the Indian gaming community, facilitating targeted marketing and engagement efforts.
Social Analytics: Track key metrics such as Instagram followers, YouTube subscribers, and the country’s top live streamers.

Expressing his enthusiasm on the beta launch of AFK Gaming Insights, Nishant Patel, Co-founder and CEO of AFK Gaming stated, “AFK Gaming Insights is a product built to address a critical market need. In the absence of reliable data to aid their decision making, key stakeholders in the Indian gaming, esports and youth culture industries have been struggling to make informed decisions. With this launch, we hope to empower tournament organizers, brand managers, team owners and industry observers with a single source of truth that they can turn to for industry knowledge and information that will drive the sector’s growth as a whole.”

According to a report by Niko Partners, India is the fastest-growing gaming market, with over 450 million gamers and more than USD 830 million revenue generated in 2023. This expansive market requires a platform that enables stakeholders and brands to access insights on the go and use these metrics for their engagement and campaigns.

To address this, AFK Gaming Insights, which will be available exclusively to annual subscribers, has been devised to cater to a diverse spectrum of users. For newcomers, the dashboard serves as an entry point, providing information that helps them understand trends, player performances and tournament dynamics.

Gamers can optimise their strategies and refine their performances while hardcore audiences will benefit from the deeper insights on their favourite gamers and teams’ social media engagements, viewerships and tournament statistics. For example, the tool reveals that Total Gaming is currently the most viewed Indian gaming YouTuber, with an average of 4.25 million views per video over the last month.

On the other hand, industry stakeholders can leverage detailed analytics into market trends, audience behaviours and sponsorship opportunities to make strategic decisions. For instance, the dashboard uncovers significant trends, such as the fact that more Indian gamers spend money on a daily basis rather than not spending at all.

This pioneering platform promises to redefine the analysis of competitive gaming and change the way esports is perceived in the country.

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