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NSoft Wins ‘Best Customer Service’ And ‘Bingo Supplier’ at EGR B2B Awards 2023

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NSoft Wins 'Best Customer Service' And 'Bingo Supplier' at EGR B2B Awards 2023
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We are delighted to announce that NSoft, a leading global provider of high-quality software solutions for the betting and gambling industry, has won two prestigious EGR B2B Awards – ‘Best Customer Service’ and ‘Bingo Supplier’ of the year. These accolades are a testament to our commitment to our partners and the players who enjoy our innovative products.

In a personal statement, NSoft’s CEO Dario Jurčić expressed: “I am filled with pride and gratitude as we celebrate these two significant wins. These awards underscore the hard work, passion, and commitment of our NSoft team. They are not just wins for us as a company, but a recognition of our unwavering focus on customer needs and our dedication to innovation. As we mark our 15th anniversary, these achievements serve as a milestone and a testament to the journey we’ve undertaken, filled with dedication and perseverance. We’ll continue our quest to deliver nothing short of excellence, always keeping our customers at the heart of what we do.”

The esteemed EGR Awards are widely regarded as the Oscars of the igaming industry, recognising those companies that fuel and sustain the dynamic gaming sector. The awards acknowledge the accomplishments of suppliers from all key igaming disciplines, ranging from betting and gaming software to payments, recruitment, IT, infrastructure, and more.

The ‘Best Customer Service’ category was a tough one with 15 powerful contenders, including companies like Sportradar, EveryMatrix, and SoftSwiss. It is indeed an honor that NSoft was selected as the winner. This reflects our core belief in understanding customer needs, providing reliable service, demonstrating flexibility, delivering on briefs, and achieving commercial success, which were all regarded as key criteria for the award.

The ‘Bingo Supplier’ category was also highly competitive with eight companies vying for the award. NSoft won against strong competitors such as Pragmatic Play, Playtech, and Relax Gaming. This win is an endorsement of our commitment to commercial success, understanding customer needs, our robust product development, and flexibility in our offerings.

A standout amongst our product offerings is the flagship bingo product – Lucky Six. This modern take on the classic bingo game has a vibrant design, robust backend infrastructure, and an array of engaging features that make it a favorite amongst our customers. Despite challenging internet conditions, Lucky Six continues to generate millions of tickets daily, serving as a testament to our commitment to accessible, engaging, and reliable entertainment.

Moreover, this year marks a significant milestone for NSoft as we celebrate 15 years of providing high-quality services in the industry. The EGR Awards wins further strengthen our position as an industry leader and reinforce our commitment to delivering exceptional products and services to our clients worldwide.

NSoft’s stellar customer service is underpinned by our dedicated 24/7 support team that addresses all business-related issues and assists with daily operations. With an impressive average response time of 4 minutes for email, 13 seconds for chat, and 5 seconds for phone communication, NSoft continues to set industry standards.

We would like to thank the EGR B2B Awards committee for recognizing our hard work and dedication. We are immensely proud of these achievements and look forward to continuing our mission of providing top-tier services in the years to come.

Gaming Awards

GAMOMAT celebrates double gold at the CasinoBeats Game Developer Awards 2024

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GAMOMAT celebrates double gold at the CasinoBeats Game Developer Awards 2024
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GAMOMAT, one of the leading independent software developers for slot games, has won double gold for Best Game Development Company Central Europe and Game Retro-Style for Fancy Fruits Deluxe.

The first gold came in SlotCatalog’s Award for Best Game Development Company Central Europe. Each of the nominees was judged solely on analytical data rather than subjective views. This award was focused on games being promoted in casino lobbies as it provides a clear, quantifiable measure of a title’s popularity and reach. Being named Best Game Development Company Central Europe crowns a highly successful period for the business.

A second gold arrived thanks to Fancy Fruits Deluxe coming top in the Game Retro-Style category. It was the first release as part of the Deluxe Series, which was introduced to celebrate GAMOMAT’s 15th anniversary last year. Fancy Fruits Deluxe is the advanced rendition of the much-loved classic Fancy Fruits. It retains the classic appeal and simple mechanics that made the original a land-based and online success, while bringing a fresh, modern edge with enhanced graphics and a user-friendly interface.

The CasinoBeats Game Developer Awards is an annual celebration of excellence and innovation in the iGaming industry, marking significant contributions from developers across the world.

Dietmar Hermjohannes, Managing Director at GAMOMAT Development GmbH said: “What a great honour! Winning double gold at the CasinoBeats Game Developer Awards is an astonishing achievement for all involved at GAMOMAT. Winning Best Game Development Company Central Europe is extra special, as the award is judged solely on empirical evidence that shows the vast reach and popularity our games have across the industry. Coming top in the Game Retro-Style Award with Fancy Fruits Deluxe shows we are on the right track with the Deluxe Series. I am so proud of what we accomplished in the past few years.”

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Gaming Awards

Play’n GO crowned Game Studio of the Year for second consecutive year at CasinoBeats Malta Awards

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Play’n GO crowned Game Studio of the Year for second consecutive year at CasinoBeats Malta Awards
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Swedish-founded gaming giant delivers dominant performance at annual awards ceremony by also collecting Best Music/Soundtrack Award for Hugo Legacy

Play’n GO, the world’s leading casino entertainment provider, was last night crowned Game Studio of the Year at the CasinoBeats Game Developer Awards in Valletta, Malta for the second consecutive year, one of two awards won by the company on the night.

The Game Studio of the Year award is testament to Play’n GO’s outstanding 2023 performance, which saw the studio release more than 50 premium titles, increase its market share globally, and continue its rapid growth in the US by the award of new state licenses and operator partnerships.

Hugo Legacy also picked up a gong for its unique soundtrack, performed live by the Czech National Symphony Orchestra in Prague, and is further testament to the fine attention to detail and boundless effort that goes into game development at Play’n GO.

The company posted both its most successful month in its near 20-year history, and it’s record number of rounds played in a single day in late Q4 of 2023, and these awards are testament to the consistent excellence displayed by the legendary game studio.

Ebba Arnred, Chief Marketing Officer and Co-Founder, Play’n GO, said: “We’re honoured to be on the receiving end of these awards, and it is particularly pleasing to receive Game Studio of the Year for the second year running.

“Seeing Hugo Legacy’s unique soundtrack acclaimed in this way is also very special. It is testament to our firmly held belief that every detail matters when it comes to game design and entertaining our players, from the stories we tell, to the audio we build into our games. We want to push the boundaries of what’s possible in entertainment, and the Hugo Legacy soundtrack is a perfect example of our commitment to that mission.

“These awards are testament to the hard work and dedication of everyone at Play’n GO, and this is encouragement for all of us to double down and make 2024 an even better year for the company. We’ll be back for the three-peat next year!”

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Gaming Awards

ELA Games’ Kraken Bay Shortlisted for “Slot of the Year” at the SBC Game Developer Awards 2024

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ELA Games’ Kraken Bay Shortlisted for “Slot of the Year” at the SBC Game Developer Awards 2024
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ELA Games announces that its online slot, Kraken Bay, has been nominated for the prestigious SBC Game Developer Awards 2024 in the Slot of the Year category. This nomination confirms ELA Games’ studio principles of creating games for players by players with high-quality graphics design.

Kraken Bay invites players on an exhilarating journey to a treasure-filled cove, where they encounter a mysterious monster amidst lucky spins, colossal prizes, and an enchanting gaming experience. The Wild symbol coming to the lucky treasure seeker will significantly multiply the winnings on the line. Players can also collect multipliers on the reels in the bonus game with potential winnings of up to 5,000 times the original bet. For those who want to evaluate the design and gameplay of the game, a demo version of Kraken Bay is available on the ELA Games studio website.

Mike Cini, Business Owner of ELA Games, expressed the team’s joy and appreciation upon receiving the nomination, “The nomination for Slot of the Year confirms our dedication to crafting captivating, high-quality games, such as Kraken Bay. We always keep the player in mind when we build games, so this nomination stands as further proof we’re doing our job right. We eagerly anticipate the outcome of the awards ceremony.”

The results will be announced on May 23, 2024, during the Casino Beats Awards ceremony at the Hilton Hotel in Malta. ELA Games remains hopeful for a favorable outcome and extends its gratitude to the judges for acknowledging the studio’s contributions to the industry and players.

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