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Tackling the Invisible Enemy: Reducing Fraud and Chargebacks in iGaming.



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Unveiling the Invisible Adversary: Understanding Fraud in iGaming

In the thrilling world of iGaming, a largely invisible but highly potent adversary lurks — fraud. Cybercriminals exploit technological vulnerabilities and human errors, siphoning off billions of dollars from the industry. With the global online gambling market poised to reach $159.3 billion by 2026 (Statista, 2021), it is imperative to understand and mitigate this menace.

The stakes rise even higher when considering chargebacks. These customer-authorized payment reversals are a significant revenue leak for operators, sometimes used fraudulently by customers who dispute legitimate charges.

Guarding the Fort: Reducing Fraud in iGaming

Operators must arm themselves with state-of-the-art tools and practices to counter these threats. Enhanced user authentication, for instance, is a critical first line of defense. Two-factor authentication (2FA), biometric checks, and AI-powered behavioral analytics can identify and thwart potential threats in real time.

More so, integrating advanced fraud detection systems is paramount. These platforms employ artificial intelligence (AI) and machine learning (ML) to analyse patterns, detect anomalies and alert operators about suspicious activities. An EY report (2021) suggests that these technologies can reduce online fraud by up to 60%.

Turning the Tide: Combating Chargebacks in iGaming

Chargebacks, when legitimate, protect consumers from fraudulent transactions. However, when misused — a practice known as ‘friendly fraud’— they can wreak havoc on an operator’s revenues and reputation.

Preventing chargebacks in iGaming requires a two-pronged approach: robust customer service and meticulous transaction monitoring. Swift resolution of customer issues can minimise chargebacks stemming from dissatisfaction or misunderstanding. Simultaneously, accurate transaction records aid in disputing wrongful chargebacks.

Rising to the Challenge: GumBallPay’s Solution

In this arena, innovative iGaming payment providers like GumBallPay are a beacon of hope. GumBallPay is not just a mere bystander in the war against fraud and chargebacks. It has successfully employed many advanced technologies and rigorous protocols to ensure secure, seamless transactions for its partners in the iGaming industry.

GumBallPay is PCI DSS compliant and employs the highest level of security – 3D Secure – for its transactions. These standards set the bar high regarding secure payment processing, providing operators with the peace of mind to focus on enhancing their offerings.

Oliver De Bono, CEO of Quantum Gaming, comments, “GumBallPay works hard to ensure that its customers remain at the forefront of the financial and digital landscape.” This includes implementing comprehensive fraud detection mechanisms and effective chargeback prevention measures offering operators a significant edge.

With GumBallPay, operators can look forward to higher authorisation rates, fewer chargebacks, and a safer gaming environment for their customers. It offers a robust solution in the face of the invisible enemy, proving to be a game-changer in the iGaming landscape.

In Conclusion: Staying Ahead of the Game

As the iGaming industry evolves, so does the complexity of fraud and chargebacks. Navigating these choppy waters requires resilience and the strategic integration of advanced solutions. GumBallPay, with its firm commitment to security and compliance, exemplifies this ethos, enabling operators to tackle the invisible enemy head-on and stay ahead in the game.



Statista. (2021). Global online gambling revenue forecast 2017-2026.

EY. (2021). How AI and machine learning can help reduce online fraud.

Industry News

iGB L!VE announce LaunchPad, a new feature for start-ups with ‘innovation in their DNA’



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Industry professionals attending July’s edition of iGB L!VE will have access to a vibrant new feature which will showcase ground-breaking tech and innovation courtesy of the brightest start-ups and small businesses in gaming.

The iGB L!VE LaunchPad (Pulse Stage: 18 July 16.30hrs – 18.00hrs) will feature five companies to present their innovations to a panel of judges with each presentation followed by a probing Q&A session designed to interrogate the viability and commercial prowess of each product pitch.

Introducing the new feature Portfolio Director Naomi Barton, said: “iGB L!VE is constantly evolving in order to meet the business needs of stakeholders. The research programme that we undertake with customers has consistently highlighted a shared desire to always be ahead of the curve, being the first to access the very latest innovations from the start-up community is part of what iGB L!VE 2024 will deliver.

“In addition, we want to provide a platform for new talented businesses to grow by giving them extra exposure in front of an influential C-Level audience of industry investors and influencers.

“The top five products will be hand-selected by the iGB L!VE team and invited to present from the Pulse Stage. In order to help these businesses, we are providing cash prizes of £5,000 for the winner, £2,500 for second place and £1,000 for third.”

She continued: “We will be giving the feature an authentic iGB L!VE twist with the emphasis on competitive fun. To ensure this, I am delighted to confirm that 25+ year industry veteran and non-exec Clarion Gaming Chairman Michael Caselli has agreed to be our MC and will also head a panel of judges drawn from across the iGB L!VE community of industry professionals, investors and sponsors.

“Start-ups and small businesses which have innovation in their DNA can sign up for iGB LaunchPad at igblive by the 28 June deadline.”

iGB L!VE is the home of the igaming community and the only event that connects the leading igaming affiliates, operators, tech vendors, game providers and suppliers in order to maximise performance and drive tangible business growth in the following 12-18 months. iGB L!VE, which is the fastest growing igaming event, delivers unparalleled business opportunities with attendees having free access to in excess of 300 exhibitors and sponsors occupying 21,000+ square metres of gross space, a figure which is 35% higher than in 2023.

For more information on iGB L!VE (16-19 July 2024: Expo Days 17-18 July) and to register for free visit: igblive website


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Industry News

Ortak x B.F.T.H. Arena Awards 2024 Features Mr. First Ray by Endorphina



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The Ortak x B.F.T.H. Arena Awards 2024 welcomes Endorphina among other top game developers with its Mr. First Ray, a mystical slot game that captures the essence of dawn.

This year’s competition has seen an unprecedented increase in participation, receiving over 100 submissions from more than 70 developers involved in the innovative Ortak initiative. This platform not only promotes collaboration and innovation but also integrates gaming stakes with NFTs on the Bahamut blockchain, thereby broadening investment prospects in the iGaming sector.

Mr. First Ray transports players into a world where each spin can lead to magical wins and enchanting surprises, making it a standout in this year’s entries. As the event approaches, excitement mounts among industry professionals keen to explore this showcase of creativity and excellence in game development, scheduled from July 1 to 4.

Hosted by BetConstruct, the B.F.T.H. Arena Awards provides a prestigious platform for developers to exhibit their creativity and compete for a share of the substantial 3,333,000 FTN prize pool. This year, the event has broadened its scope, introducing new award categories to further celebrate innovation in gaming.

The culmination of the event will see the winners announced at the B.F.T.H. Arena x Harmony Meetup V, ensuring an exhilarating experience for all attendees.

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Industry News




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Spotlight Sports Group (SSG), a world-leading technology, content, and media company specialising in sports betting, has partnered with both William Hill and Betfred to deliver content hubs for Euro 2024.

The upcoming international tournament provides a prime opportunity for operators to generate revenue, and Spotlight Sports Group assists in that right through industry-leading content hubs. SSG Content Hubs allow sportsbooks in any territory the chance to offer a premium and rich content experience, without the technical burden.

The end-to-end product and content solution provided by SSG includes expert editorial, data and statistics that are delivered across multiple formats and customisable for individual bookmaker websites. Designed and created in-house, the specific event hubs allow customers to provide interactive betting experiences, compatible across all devices and include live odds and add-to-bet-slip functionality.

In addition, the content hub provides a Best Bet widget that features daily accumulators and Bet Builder picks, as well as the best daily offers and enhanced odds from the bookmaker partners. Video tipping content is also available for every match, as is a scouting report for every team and every fixture, highlighting the most popular players for Bet Builder selections.

Lee Phelps, William Hill Spokesperson said: “The Euros is one of the biggest tournaments around for bettors, and having Spotlight Sports Groups content hubs, means we can provide a real experience for our customers throughout the tournament with editorial, bet prompts and data”.

Mark Hartley, Head of Sports Product at Betfred, was similarly pleased with the deal: We’re delighted to partner with SSG ahead of Euro 2024. We’re excited by the opportunities it brings to us ahead of one of our busiest periods of the year as a bookmaker.”

Sam Houlding, Spotlight Sports Group’s Managing Director of B2B, has shared his excitement at partnering with two of the UK’s leading bookmakers: “It’s great to have two of our key partners taking our content hubs for the biggest tournament of the year. Our content has a proven record of driving revenue, and as it is available in any language globally it appeals to customers all around the world”.

Spotlight Sports Group’s Content Hubs are proven to drive revenues with a rich content experience for betting audiences.


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