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Interview with Daniel Grabher, CEO of GlobalBet: Empowering Operators in Emerging Markets and the Lottery Industry

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Reading Time: 6 minutes

 

In the fast-paced world of gaming entertainment and the lottery industry, GlobalBet has emerged as a trusted leader, providing comprehensive solutions for operators across these sectors. GlobalBet has established a strong global presence with over 250 B2B operators as clients in over 50 countries, including renowned industry giants such as Novomatic, Entain (formerly GVC) and Flutter. GlobalBet offers a wide range of in-house developed solutions that cover the entire spectrum of the betting business. Generating an impressive 10 million betting tickets daily for their clients, GlobalBet drives a remarkable total of 1 billion USD in gross gaming revenues per year. 

In this exclusive interview with CEO Daniel Grabher, we delve into GlobalBet’s journey, its pioneering role in bringing virtual sports to emerging markets and lotteries, its expertise in highly regulated European markets, and the company’s commitment to delivering exceptional player experiences.

 

EuropeanGaming: Can you provide some general information about GlobalBet and its evolution into a multinational corporation?

Daniel Grabher: Absolutely. GlobalBet was founded in 2004 as a family business driven by our passion for innovation and excellence in the iGaming industry. Over the years, we have grown exponentially and expanded our operations to multiple countries, establishing ourselves as a multinational corporation. Today, we count B2B operators in over 50 countries as our clients. We remain dedicated to delivering cutting-edge solutions and unmatched player experiences to operators in emerging markets, national lotteries, and the broader lottery industry, as well as highly regulated European markets.

 

EuropeanGaming: GlobalBet was the first to introduce Virtual Sports to emerging markets such as Africa and Latin America, including the lottery sector. How did this pioneering move contribute to your success in these regions?

Daniel Grabher: We have a strong presence in all emerging markets, including Africa and Latin America, but we are market leaders and pioneers on the African continent. From years of operating in Africa, we realized one of our greatest advantages in this market is our local experience, particularly for those of us with a retail betting footprint. Bettors across the continent still cherish the tradition of wagering in person, valuing the trust they place in familiar brands. However, as the industry evolves, operators now face the challenge of delivering a compelling multi-channel betting experience, starting with retail. At GlobalBet, we understand the significance of this transition, and we are dedicated to enhancing our retail offering while seamlessly integrating it with our online and mobile sportsbooks.

 

EuropeanGaming: We’ve noticed that GlobalBet’s virtual games are gaining significant popularity among African players. Can you share some insights into why players in Africa prefer GlobalBet’s games over other options?

Daniel Grabher: Certainly! One of the key reasons why African players choose GlobalBet’s virtual games is the exceptional quality we offer. Over the past decade, we have been dedicated to delivering top-notch gaming experiences to operators across the continent. As a result, players have grown accustomed to our games and appreciate the high standards we maintain. Our product, Virtual Football Pro, has become our best seller in Africa, captivating players with its immersive gameplay and realistic simulations. It’s gratifying to see how players have embraced our innovations, such as our Number games like SpinWin. We are honored to have built a strong relationship with the African gaming community, and we remain committed to providing them with the number one virtual gaming experience in the industry.

Global Bet; Virtual Sports; Platform; Sportsbook; Lotteries; Entertainment; games; online; retail

 

EuropeanGaming: As an industry leader in emerging markets, what key factors should operators consider when entering the African market?

Daniel Grabher: When entering the African market, operators need to take several key factors into consideration. Firstly, understanding the cultural nuances and preferences of the local players is crucial. Africa is a diverse continent with varying cultural backgrounds, languages, and sports preferences. Adapting offerings to resonate with the target audience is essential for success. Additionally, operators should conduct thorough market research to identify the most promising regions within Africa, considering factors such as internet penetration, mobile usage, and regulatory environments. Building strong relationships with local partners and stakeholders who possess market knowledge and established networks can also greatly facilitate market entry and expansion.

 

EuropeanGaming: Can you provide insights into the regulatory landscape in African countries and how operators can navigate through the various licensing requirements?

Daniel Grabher: The regulatory landscape for the iGaming industry in African countries is diverse and complex, with each nation having its own set of rules and licensing requirements. This complexity stems from the fact that many countries are in different stages of development when it comes to regulating online gambling and betting activities. However, there are some common themes and trends that can provide valuable insights for operators looking to navigate this diverse market. For example, one of the most significant challenges for operators in Africa is the fragmented regulatory environment. While some countries have established clear and comprehensive regulations for online gambling, others may have outdated or ambiguous laws, or they may have no specific legislation in place at all. This lack of uniformity makes it crucial for operators to thoroughly research and understand the regulatory landscape in each country they wish to operate in.

 

EuropeanGaming: Thank you for the valuable insights, could you continue sharing more about this topic?

Daniel Grabher: Sure. Besides that, there are trends of emerging regulatory frameworks from several African countries that are recognizing the potential economic benefits of regulated online gambling and are taking steps to implement clear legal frameworks. These emerging regulatory systems create opportunities for operators, but they also require careful adherence to licensing requirements to ensure compliance. 

Other than that, obtaining the necessary licenses to operate legally is a critical step for operators entering the African market. The licensing requirements can vary significantly from one country to another, encompassing financial, technical, and operational aspects. Operators must be prepared to meet these criteria, which can include demonstrating financial stability, implementing responsible gaming measures, ensuring data security, and having proper customer support channels in place. 

Also, in some African countries, regulators may require or prefer partnerships with local entities as part of the licensing process. These partnerships can provide operators with valuable insights into the local market, help with navigating cultural nuances, and foster trust among local customers. Establishing strong relationships with local partners can be key to successfully entering and operating in certain African markets. As the iGaming industry expands in Africa, regulators and operators alike are recognizing the importance of responsible gaming practices and player protection. Operators need to demonstrate a commitment to promoting responsible gambling behaviors, implementing self-exclusion options, and providing support for players facing gambling-related issues. 

Lastly, the availability and reliability of payment solutions can significantly impact the success of operators in African markets. Operators should consider the preferences and accessibility of payment methods for players in each country, as well as the local infrastructure, for smooth and efficient transactions.

 

EuropeanGaming: What are some of the cultural considerations that operators should keep in mind when tailoring their products and services to African players?

Daniel Grabher: Cultural considerations play a significant role in successfully tailoring products and services to African players. Operators should be mindful of the diverse cultural backgrounds, languages, and traditions across the continent. Adapting marketing messages, user interfaces, and game content to reflect local cultures can enhance player engagement and foster a sense of familiarity and belonging. Additionally, understanding the preferred sports and betting preferences in each region is crucial. African players often have a strong affinity for football (soccer), but it’s essential to be aware of other popular sports such as rugby, cricket, and athletics, depending on the specific country. By demonstrating cultural sensitivity and providing a localized experience, operators can forge stronger connections with African players.

 

EuropeanGaming: Could you highlight specific strategies or solutions that GlobalBet offers to help operators bring value to and succeed in the African market, taking into account the unique characteristics and preferences of African players?

Daniel Grabher: At GlobalBet, we understand that African players have distinct preferences and needs. Leveraging our extensive experience, we offer a range of solutions and strategies tailored to maximize success in the African market. Our localized content and multilingual platforms ensure that operators can deliver a personalized experience that resonates with African players. Additionally, our diverse sportsbook offerings cover popular sports across the continent, including football, rugby, and cricket, providing operators with a comprehensive portfolio. We also provide market insights and strategic guidance, helping operators make informed decisions about market entry, regulatory compliance, and player acquisition. By leveraging our expertise, impressive numbers, and comprehensive solutions, operators can tap into the immense potential of the African market and achieve sustainable growth.

 

EuropeanGaming: Retail experience is vital to creating great player experiences. How does GlobalBet prioritize retail and ensure players have an exceptional gaming experience?

Daniel Grabher: Retail experience is indeed a key focus for GlobalBet. We recognize the importance of creating a seamless and enjoyable gaming experience for players in retail environments. Through our robust retail solutions, we empower operators to provide intuitive user interfaces, captivating visuals, and engaging gameplay. By investing in cutting-edge technology and leveraging our industry expertise, we aim to create immersive gaming experiences that keep players coming back for more. 

 

Daniel Grabher Founder and CEO of GlobalBet, Global Bet, Virtual Sports, Platform, Sportsbook, Lotteries, Entertainment, games, online, retail

 

Conclusion: GlobalBet’s journey from a family business to a multinational corporation highlights its unwavering commitment to innovation, excellence, and delivering exceptional player experiences. With an impressive clientele of over 200 B2B operators in over 50 countries and a track record of generating significant daily betting ticket volumes and substantial gross gaming revenues, GlobalBet is a trusted solution provider in emerging markets, national lotteries, and the broader lottery industry, as well as highly regulated European markets. 

Interviews

“Our Product is Young, Flexible, and Dynamic” – Anhelina Stasiuk on the Future of the SOFTSWISS Jackpot Aggregator

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“Our Product is Young, Flexible, and Dynamic” - Anhelina Stasiuk on the Future of the SOFTSWISS Jackpot Aggregator
Reading Time: 3 minutes

 

European Gaming met with Anhelina Stasiuk after her appointment as Head of Business Line at the SOFTSWISS Jackpot Aggregator to learn about her plans for the product. In this interview, Anhelina shares her vision for expanding the client base, enhancing player engagement, and maintaining top-notch service and technological innovation.

 

Congratulations on your recent appointment as Head of Business Line at SOFTSWISS Jackpot Aggregator! Can you share your immediate priorities with us in this new role?

Thank you for your congratulations.

I am pleased to have this opportunity because the SOFTSWISS Jackpot Aggregator, being one of the newest products in the SOFTSWISS ecosystem, presents vast opportunities for development. Its technological advancements and timeless appeal make it a top-notch engagement tool in high demand among our clients.

Our meticulous approach focuses on technology to ensure we deliver high-quality solutions. As the new Head of Business Line at SOFTSWISS Jackpot Aggregator, my priority is to expand our client base by tapping into the clients of the SOFTSWISS Game Aggregator. I believe this tool is a ‘must-have’ for them. They can seamlessly launch the SOFTSWISS Jackpot Aggregator and join the Network Jackpot, offering their players a thrilling experience and the chance for significant wins.

Expanding our Network Jackpots is another priority in our strategy. Our research shows that network jackpots increase player engagement and enhance performance metrics for participating casinos. The shared pool mechanic is particularly attractive to players, offering more substantial rewards than individual branded jackpots.

 

Can you explain how the SOFTSWISS Jackpot Aggregator differentiates itself from other jackpot solutions in the market from your point of view?

We continuously study our competitors, and our Network Jackpot consistently delivers excellent results, giving us a significant market advantage.

A key strength is our collaboration with game providers. For example, we have launched network jackpots with providers like Evolution and currently have a campaign running with Apparat Gaming. These collaborative jackpots highlight their portfolios and open new initiatives for SOFTSWISS Game Aggregator’s clients. The Jackpot Aggregator’s unique mechanics and the Game Aggregator’s user-friendly settings make these launches seamless and fast.

Additionally, we allow other platforms to organise their own jackpot networks. We can integrate with third-party platforms, enabling them to launch and manage their networks effortlessly.

Our Jackpot Aggregator is versatile and compatible with sportsbooks, which is rare in the market. Betting jackpots are especially exciting during major sports events. For example, we launched jackpots for several SOFTSWISS Sportsbook’s clients during the European Football Championship. With flexible settings, brands can create different jackpots to meet the heightened interest in sports betting.

Moreover, we can run joint campaigns for both casino and sports betting, which is another unique feature. This versatility allows our clients to maximise engagement across different types of gaming activities.

 

How do you envision the SOFTSWISS Jackpot Aggregator evolving, and what impact do you expect these changes to have on SOFTSWISS’s market position?

The SOFTSWISS Jackpot Aggregator is a universal and modern tool that can be implemented not only in casino games but also across the entire iGaming system. All SOFTSWISS products integrate seamlessly, and the Jackpot Aggregator is no exception. It enables unified campaigns combining casino games and sportsbooks, enriching the user experience and allowing casinos to customise launches quickly and easily.

 

Customer satisfaction is crucial for any product’s success. What strategies will you implement to ensure that the Jackpot Aggregator continues to meet and exceed your clients’ expectations?

A partner recently emphasised that while a product may be perfect, service is equally crucial. They emphasised that they would always choose the option with excellent service. At SOFTSWISS, we are committed to excelling in both areas – ensuring our product is stable and our service outstanding.

Our technical team is dedicated to maintaining top performance, ensuring the product can handle any load, regardless of the client’s size, supporting existing functionality, and developing new features. We pride ourselves on our technology.

Equally, we prioritise excellent communication and a solid client-oriented approach in our hiring process, supporting our managers’ qualifications through ongoing training.

Our account managers focus on providing quick responses. We have established minimum response time standards to ensure clients receive timely assistance, even on weekends. We understand that time is money, and our clients trust that their requests will always be processed promptly, with the necessary support and advice for effective operations.

 

What are the main challenges for you in this new position?

The challenge is to demonstrate that I can achieve everything I have planned. I have a proven track record of success and am eager to lead us forward in this new role. With the team, we will explore new opportunities and continue to develop the product.

We are prepared to enter new markets and work with clients to consider new markets at their request. Our young, flexible, and dynamic product makes it well-suited for expansion and adaptation.

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Interviews

A mix of skill and chance: Bitblox on the potential for crypto prediction games

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A mix of skill and chance: Bitblox on the potential for crypto prediction games
Reading Time: 4 minutes

 

The rise of cryptocurrency over the last few years has been inescapable. From the launch of new tokens to Bitcoin reaching record highs, the world of crypto is slowly becoming much more popular – and the iGaming space has been no exception to its influence.

Making its debut earlier this year, Bitblox has already made its mark on the iGaming industry with a new vertical: crypto prediction games. With games such as Up or Down, Up or Down Turbo and BitSlap making up its portfolio, Bitblox prides itself on blending games of skill with games of chance, thereby offering something completely new for players.

Brandt Page, Chief Executive Officer of Bitblox, walks us through the company’s journey so far and how crypto prediction games can help operators to tap into the elusive Millennial and Gen Z player bases.

 

Can you start by giving us a very quick elevator pitch – who is Bitblox, and how are you bringing something new to the industry?

Bitblox is really bringing something new to the market that players haven’t seen before. We don’t build slots, or crash games. We are creating games that are a genuine combination of games of skill, and games of chance. Our first games are centred around players making a prediction on the price of Bitcoin – one game runs in 60 second intervals, while the other is much quicker at 20 seconds.

What we have done is really quite bold for the industry. If you walk around the expo floor of any conference now, you’ll see so many different slot titles or crash games. It’s the same in casino lobbies online too. These types of games are fantastic, but our mission was to create something unique for the players.

We also wanted to find a way that would allow us to introduce the iGaming industry to cryptocurrency in a way that is easy to understand. After some internal discussions, and chats with people at industry events, we settled on the idea of cryptocurrency prediction games – they are straightforward, engaging and can act as a platform to introduce players to the world of crypto without overwhelming them.

 

You describe yourself as offering a blend between games of skill and games of chance. Can you tell us what you mean by that? 

You could look at this from two different angles. Firstly, if you are making a prediction on the price of Bitcoin over a set time period, theoretically speaking, you could actually build a model to look at fluctuations in the price of Bitcoin over the last six months or year. If you were smart enough, you could then build a model that might allow you to extrapolate some of that data and offer some sort of prediction on what might happen in the future, based on particular market conditions.

There will be players that try to do this, especially those that are really interested in the trading element. Our odds provider uses an on-chain probability protocol that helps power the odds for our fixed odds games.

On the pools side of things, the probability protocol also ensures that every pool has sufficient funds to pay out winnings.

The other angle that you could look at this blend is that if you look at some of our future games, such as BitSlap, players are still making a prediction on the Bitcoin price, but others may be more interested in which character will win the slap fighting bout.

In that case, we’ve almost flipped the Bitcoin price to become a random number generator in itself. Players are cheering on a fighter, and becoming invested in an individual character, rather than simply just looking at the fluctuations in price.

You can almost think of our games as the perfect mix between trading and gambling. The reality is, we wanted to create an enjoyable experience for players that delivers something new and unique; players have the opportunity to win, unlike in other verticals where the RTP is unbeatable over time.

 

How will this blend of games of skill and games of chance enable Bitblox, and its operator partners, to engage with both sports bettors and casino players? Does UX play a role here, or is it more about the game itself?

I think it’s hard to say just yet because we are still in the early stages of launching. But based on the discussions we’ve been having at industry events, our games offer operators a way to reach, and engage with, a younger audience that tends to be much more technological and crypto savvy.  This is a generation of bettors who are more likely to be comfortable using a Web3 wallet and trading different cryptocurrencies.

If operators can tap into that player base, they can then start to cross-sell much more traditional content – whether that’s sports betting or casino. Engaging with this audience has been notoriously difficult; this is a topic that has dominated industry discussions for years now, and we believe that it is content such as ours that can help bridge that gap.

On the flip side, you then have the more traditional bettors who haven’t had much exposure to the crypto world. We are bringing crypto to players in a way that is easy to understand and engage with. This can then open the doors to introduce those more ‘traditional’ players to newer content that they may have not tried before.

From the conversations that we’ve been having with operators that we’re working with, a clear pattern that we’ve seen is that games such as ours seem to be getting a lot of traction in Africa, Asia and Latin America. Of course, we are aiming for our games to be popular right across the world.

We’ve seen a growth in popularity for crash games, for slots, and now is the time for crypto prediction games. Players like to feel like they are in control of the outcome – by adding cash out features, we are giving players that sense of control that they might not get with other types of games. But I’m very excited to see how our games are received in different markets around the world.

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Interviews

Amplifying horse racing: An inside look at how Altenar is diversifying its platform in partnership with SIS

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Amplifying horse racing: An inside look at how Altenar is diversifying its platform in partnership with SIS
Reading Time: 4 minutes

 

Industry heavyweights SIS and Altenar are both well-respected suppliers in the industry, known for delivering memorable sports betting experiences. After penning a new deal to boost its horse racing offering, Antonis Karakousis, Director of Operations at Altenar, is joined by Andy Kelly, Head of Commercial Partnerships at SIS to discuss the huge benefits in play.

 

How did the partnership come about?

Andy Kelly: One of the biggest goals for SIS this year is continued geographic expansion. Having signed a host of international deals, we are looking to enhance our reach, a key strategy to support this ambition is to partner with leading platform providers that have big networks worldwide. Altenar has an impressive client base and being able to collaborate will only serve to benefit both brands. Our extensive product range appeals to operators in search of added value, with 24/7 betting content to drive new operator revenue streams across racing, competitive gaming (esports), and live number draws.

We have hit the ground running with Altenar, with our teams demonstrating a willingness to cooperate and implement strategies in providing products to operators efficiently, with no disruption to existing offerings.

Antonis Karakousis: The collaboration with SIS is a significant milestone for us.. The decision to add a racing provider to our in-house sportsbook stemmed from our commitment to offering a diverse and engaging sports betting experience to the users. Recognising the popularity and global appeal of racing products, we sought a reputable partner who could deliver high-quality content and a seamless integration process.

 

What excites you the most about the partnership?

Karakousis: The breadth of SIS’ offering, including its extensive portfolio of horse racing services, real-time data, and streaming solutions, aligns seamlessly with our commitment to providing diverse and engaging content to users. We look forward to the positive impact this partnership will have on our platform and the satisfaction it will bring to our operators.

Kelly: Our partnership with Altenar provides us with the opportunity to offer the full SIS product range to a host of new operators across the world through a single integration. The deal means we can get more eyes on our products. We are launching with over 74,000 racing events every year, with our range of live fixed odds numbers draws to follow, with Competitive Gaming events-based sports simulation product completing the product offering. It’s about providing Altenar with a range of premium, highly engaging content that creates fresh revenue opportunities around the clock, through exciting short-form events.

It has been great to see both sides sharing insights to ensure smooth and seamless processes in delivering content to a wide range of operators.

 

How has the integration worked so far?

Kelly: The integration process has all been smooth so far, aided by the experienced and very capable technical teams on both sides. Together we will be able to offer bettors more round-the-clock opportunities across the product range, initially starting with our live racing content. Having worked with platform providers in the past, we are confident that we can continue to get our products to market through Altenar quickly and seamlessly.

Karakousis: Working closely with the SIS team, our technical experts have engaged in a concerted effort to ensure a smooth incorporation of their products into the Altenar sportsbook. We are pleased to share that the integration has exceeded our expectations on several fronts.

 

Are there any more products in the pipeline?

Karakousis: Our collaboration with SIS goes beyond the launch of the horse racing product. We have exciting plans in the pipeline, with both greyhound racing and lottery games set to be introduced in the near future. There is no doubt that SIS’ product base is one of the most respected  in the industry and has elevated our offering to a wider audience. Additionally, as 2024 progresses, we expect the horse racing product to expand further, bolstering odds on some of the world’s premier race meetings.

Kelly: We are constantly looking at enhancing our existing product range to serve the evolving needs of operators. This has previously been demonstrated by our expanded range of live fixed odds numbers draws, with high-frequency Fast 15’s designed to keep bettors engaged with a new draw every three minutes.

We will also continue to grow our live racing content offering across the world. We have the rights to some of the biggest and most prestigious international races in the world including all contests at Saudi Cup and the Dubai World Cup, to name a couple. Having rolled out fixed-odds betting in Colorado with bet365 recently, we are hopeful that other US states will follow suit.

There is also the possibility of adding a wider array of sports simulations to our SIS Competitive Gaming offering to ensure localised appeal.

 

How do you foresee 2024 going in terms of this partnership?

Kelly: We believe the rest of the year will bring mutual success and growth for both SIS and Altenar. We are already seeing the positive impact of our partnership, with collaborations across multiple departments, working together cohesively to meet the challenges of the market together by delivering a product range that engages bettors and provides additional revenues for operators globally. With our combined efforts this is certainly achievable.

Karakousis: As we look ahead to the rest of the year, we are highly optimistic about the trajectory of our partnership with SIS and the impact it will have on the Altenar sportsbook. The collaboration has already laid a strong foundation with the successful launch of the horse racing product, and we anticipate several key developments and milestones in the coming year.

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