Industry News
iMovo becomes First Premier Implementation Partner for Zendesk in EMEA
iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.
Building on its previous Premier Solution Provider status and having achieved a 100% successful track record of numerous implementations of the Zendesk customer service solution, iMovo’s Customer Service Engagement consultants underwent additional study and certification leading to the Premier Implementation Partner status.
With expertise across many industries and business functions, combined with a team of certified consultants, iMovo has helped organisations improve their customer service operations, foster satisfied customers and build loyal relationships as well as create new efficiencies and generate value and cost savings.
Commenting on this achievement, Emmanuel Buttigieg, Zendesk Line Advisor at iMovo said “This new status has us extremely happy and we see this as a clear sign of the commitment the two companies are making towards bringing cutting edge customer service across multiple markets including the UK, France, Malta, Italy, Greece, Cyprus, and Spain. Customer experience management has been a key focus for iMovo since its inception in 2010 and, with more than 60 successful projects under our belt, our team has demonstrated our vision, culture, and passion for customer experience and service management. As Premier Implementation Partners we look forward to continue working closely with Zendesk across the EMEA region.”
For more information please visit www.imovo.com.mt or send an email to info@imovo.com.mt.
NOVOMATIC has appointed Robert van Roosendaal as its Key Account Director for Germany, BENELUX, Iceland, Portugal and France. Robert van Roosendaal is a gaming industry expert with many years of sales experience.
Robert van Roosendaal is now responsible for the distribution of the complete portfolio of casino products in Germany, Iceland, Portugal, the BENELUX countries and France. He reports into Jens Einhaus, VP International Sales, Europe and The Americas.
“With Robert van Roosendaal we have been able to assign this key position – especially in the German and French casino markets – to an expert with extensive sales experience as well as excellent market and product knowledge,” Jens Einhaus said.
Robert van Roosendaal joined NOVOMATIC AG in 2016. After a number of sales-related projects, he was most recently Senior Manager Global Sales for Emerging Markets. Prior to joining NOVOMATIC, he held senior sales positions with renowned manufacturers in the casino industry.
Star-Typ Sport (STS), the leader of the bookmaking market in Poland, has secured two nominations for the 2019 SBC Awards. The two nominations are for the categories “Sportsbook of the Year” and “Omni-channel Operator of the Year” (Sports and Casino).
SBC Awards are recognition of the achievements of operators and affiliates, as well as suppliers from all major categories, including payments, marketing, platform and data providers.
The award ceremony will take place on December 3 at Battersea Evolution in London.
Betsson AB has sold its entire stake in Global Gaming 555 because of the latter firm’s ongoing struggles in Sweden’s regulated market. The sale was reportedly done sometime in July, mere weeks after Betsson was revealed to have equally quietly acquired 726k shares (1.8%) of Global Gaming.
Betsson’s shares are up 4%, while Global Gaming’s shares tumbled 9.3%. Global Gaming’s share price is now less than one-fifth of what it was at the start of the year, reflecting the turmoil the company has endured in its biggest market.
In June, Sweden’s Spelinspektionen revoked Global Gaming’s online license due to alleged anti-money laundering and social responsibility shortcomings at the company’s Ninja Casino brand. The company’s efforts to appeal the revocation were rejected by Swedish courts.
Caesars Gets FTC Clearance for Sale of Rio All-Suite Hotel and Casino
Irish Bookmakers to Get Tax Relief in 2020
NOVOMATIC Appoints Robert van Roosendaal as its Key Account Director
SVG Forms Esports Production Advisory Committee
STS Scores 2 Nominations for 2019 SBC Awards
Betsson Sells its Stake in Global Gaming
UKGC Imposes £322,000 Fine on Betfred for Money Laundering Failures
NetBet Launches Taxi Campaign
5 Tips to Pass Microsoft 70-487 Exam and Get Your MCSD Credential
Magellan Robotech announced as General Sponsor at CEEGC2019 Budapest
Chief Counsel of Malta Gaming Authority to take part in the fireside chat with Dr. Simon Planzer at CEEGC2019
D-A-CH market in focus at CEEGC2019 Budapest, updates from Austria, Liechtenstein, Switzerland and Germany
EGT Interactive is circling back to Budapest with a special participation at CEEGC
Christian Tirabassi (Ficom Leisure) to moderate the “Focus on Italy and Malta” compliance panel discussion at EGC2019 Milan
Panama to Cancel Tax on Gambling Winnings
History and Evolution of the UK Gambling Commission
-
Athira A- Finnish gambling market projections
- Florida legislators may hold a special session in April over the long sought-after gambling agreement with the Seminole tribes
- Washington State Gambling Commission arrests two people in relation to loan-sharking and money laundering operations at Macau casino
- Belgian court overturns a law that imposed VAT on online gambling
- Massachusetts Gaming Commission investigators to disclose the findings of Steve Wynn’s sexual assault case by summer
-
George Miller -
Zoltan Tundik- Gambling in Luxembourg, market briefing at European Gaming Congress 2019 Milan with Marko Jankovic (G-Core Labs S.A.)
- Digital Marketing and Working with Affiliates in Gaming vs Financial Websites – How to do it properly?
- Quirino Mancini (Tonucci & Partners) takes on several roles during European Gaming Congress 2019 Milan
- Altenar announced as Sponsor at European Gaming Congress 2019 Milan (EGC2019)
- Christian Tirabassi (Ficom Leisure) to moderate the “Focus on Italy and Malta” compliance panel discussion at EGC2019 Milan
-
Niji Narayan -
Reka Szalo
- Slovakia plans on adopting a new gambling law
- Exclusive Interview with Miklos Handa (Founder of the email marketing solutions, “MailMike.net”), speaker at Vienna International Gaming Expo 2018
- Exclusive Interview with Matt Howard (Director of Sportsbook Solutions), speaker at Vienna International Gaming Expo 2018
- Exclusive Interview with Niklas Timmermann (Vice President of the German eSports Association – ESBD), speaker at VIGE2018
- Exclusive interview with Mare Balticum Gaming Summit speaker, Valts Nerets(Senior Associate at Sorainen Latvia)
-
Vlad Poptamas- Next Games is contemplating a rights offering of approximately EUR 8 million to continue strategy execution
- Notice of the Extraordinary General Meeting of Next Games Corporation
- Efbet web platform to offer NSoft’s draw-based games
- LAST-MINUTE JIMENEZ PENALTY SCOOPS FIRST WINNER OF ‘UP FOR 8’ £8K JACKPOT
- BTOBET TO PROVIDE A SPORTSBETTING PORTFOLIO AIMED AT MAXIMISING PLAYER ENGAGEMENT FOR UPCOMING EURO 2020
-
Latest News4 weeks ago5 Tips to Pass Microsoft 70-487 Exam and Get Your MCSD Credential
-
CEEGC 20194 weeks agoMagellan Robotech announced as General Sponsor at CEEGC2019 Budapest
-
CEEGC 20194 weeks agoChief Counsel of Malta Gaming Authority to take part in the fireside chat with Dr. Simon Planzer at CEEGC2019
-
CEEGC 20194 weeks agoD-A-CH market in focus at CEEGC2019 Budapest, updates from Austria, Liechtenstein, Switzerland and Germany
-
Latest News3 weeks agoEGT Interactive is circling back to Budapest with a special participation at CEEGC
-
Conferences in Europe1 week agoChristian Tirabassi (Ficom Leisure) to moderate the “Focus on Italy and Malta” compliance panel discussion at EGC2019 Milan
-
Latest News2 weeks agoPanama to Cancel Tax on Gambling Winnings
-
Latest News3 weeks agoHistory and Evolution of the UK Gambling Commission