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iMovo becomes First Premier Implementation Partner for Zendesk in EMEA

George Miller

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iMovo becomes First Premier Implementation Partner for Zendesk in EMEA
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iMovo Ltd, an acknowledged leader in Customer Experience Management (CEM), Business Intelligence (BI), Workforce Management (WFM) and Artificial Intelligence (AI), is pleased to announce that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so.

Building on its previous Premier Solution Provider status and having achieved a 100% successful track record of numerous implementations of the Zendesk customer service solution, iMovo’s Customer Service Engagement consultants underwent additional study and certification leading to the Premier Implementation Partner status.

With expertise across many industries and business functions, combined with a team of certified consultants, iMovo has helped organisations improve their customer service operations, foster satisfied customers and build loyal relationships as well as create new efficiencies and generate value and cost savings.

Commenting on this achievement, Emmanuel Buttigieg, Zendesk Line Advisor at iMovo said “This new status has us extremely happy and we see this as a clear sign of the commitment the two companies are making towards bringing cutting edge customer service across multiple markets including the UK, France, Malta, Italy, Greece, Cyprus, and Spain. Customer experience management has been a key focus for iMovo since its inception in 2010 and, with more than 60 successful projects under our belt, our team has demonstrated our vision, culture, and passion for customer experience and service management. As Premier Implementation Partners we look forward to continue working closely with Zendesk across the EMEA region.”

For more information please visit www.imovo.com.mt or send an email to info@imovo.com.mt.

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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NOVOMATIC Appoints Robert van Roosendaal as its Key Account Director

Niji Narayan

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NOVOMATIC Appoints Robert van Roosendaal as its Key Account Director
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NOVOMATIC has appointed Robert van Roosendaal as its Key Account Director for Germany, BENELUX, Iceland, Portugal and France. Robert van Roosendaal is a gaming industry expert with many years of sales experience.

Robert van Roosendaal is now responsible for the distribution of the complete portfolio of casino products in Germany, Iceland, Portugal, the BENELUX countries and France. He reports into Jens Einhaus, VP International Sales, Europe and The Americas.

“With Robert van Roosendaal we have been able to assign this key position – especially in the German and French casino markets – to an expert with extensive sales experience as well as excellent market and product knowledge,” Jens Einhaus said.

Robert van Roosendaal joined NOVOMATIC AG in 2016. After a number of sales-related projects, he was most recently Senior Manager Global Sales for Emerging Markets. Prior to joining NOVOMATIC, he held senior sales positions with renowned manufacturers in the casino industry.

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STS Scores 2 Nominations for 2019 SBC Awards

Niji Narayan

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STS Scores 2 Nominations for 2019 SBC Awards
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Star-Typ Sport (STS), the leader of the bookmaking market in Poland, has secured two nominations for the 2019 SBC Awards. The two nominations are for the categories “Sportsbook of the Year” and “Omni-channel Operator of the Year” (Sports and Casino).

SBC Awards are recognition of the achievements of operators and affiliates, as well as suppliers from all major categories, including payments, marketing, platform and data providers.

The award ceremony will take place on December 3 at Battersea Evolution in London.

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Industry News

Betsson Sells its Stake in Global Gaming

Niji Narayan

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Betsson Sells its Stake in Global Gaming
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Betsson AB has sold its entire stake in Global Gaming 555 because of the latter firm’s ongoing struggles in Sweden’s regulated market. The sale was reportedly done sometime in July, mere weeks after Betsson was revealed to have equally quietly acquired 726k shares (1.8%) of Global Gaming.

Betsson’s shares are up 4%, while Global Gaming’s shares tumbled 9.3%. Global Gaming’s share price is now less than one-fifth of what it was at the start of the year, reflecting the turmoil the company has endured in its biggest market.

In June, Sweden’s Spelinspektionen revoked Global Gaming’s online license due to alleged anti-money laundering and social responsibility shortcomings at the company’s Ninja Casino brand. The company’s efforts to appeal the revocation were rejected by Swedish courts.

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