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Moving forward: Lessons learned for the lottery sector

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As some countries start to ease back on nationwide lockdowns and restrictions, many are being hit with an increase in cases, with some areas renewing stay at home orders. In this time of instability, Spinola Gaming CEO Ade Repcenko takes a look at the realities that Covid-19 made businesses face over the past few months, what the ‘new normal’ looks like for the lottery sector, and lessons learned that can help businesses prepare for what might be a second wave in the coming months.

What was the state of the lottery sector before the lockdown? How has it changed over the last few months?

Ade Repcenko, CEO of Spinola Gaming: The lottery sector traditionally operates through an extensive retail network, but had been taking a slow creep towards digital solutions over the past few years. Some lottery companies were exploring options to become more digitally focused in order to reach new global audiences and give their players the opportunity to purchase tickets on demand, wherever they may be. But this digital transformation was not being adopted as rapidly as other sectors, with some huge names in lottery shooting down any notion that lotteries should move online, and others such as some states in the US not able to go online due to legal frameworks.

Covid-19 removed all player access to lottery’s established retail networks and forced companies to find digital solutions fast in order to find new ways of reaching their players, or risk not reaching them at all. Many were those who managed to make the switch, with others being forced to temporarily close and cease operations until restrictions were lifted.

How did operators adapt to the lockdown? Which ones were successful?

Lotteries which had digital sales available saw sustained revenue to see them through the pandemic, and also noted a marked increase in online sales during this period. American state lotteries whose offering included online lotteries saw online sales surge more than 10 percent. In New Hampshire, the state lottery saw a 38 percent surge in first-time digital lottery players in February and March.  

This trend was also seen in Europe. In a very interesting online webinar titled “Lotteries in COVID-19 Lockdown”, the European Lotteries (EL) Secretary General Arjan van‘t Veer reported that online lottery games were performing better than initially expected. Robert Chvatal, CEO of the Sazka Group also revealed that “many lotteries have seen a significant increase in online sales share” due to the fact that retail options were no longer viable.

What will the ‘new normal’ look like when countries reopen their retail businesses?

Some countries are slowly reopening and trying to go back to normal, but normal seems a very vague term, at least for the foreseeable future. The harsh social distancing imposed onto the public during the peak of Covid-19, although slowly lifting in some areas, still resonates with people. How we interact has changed, how we buy things has changed. Establishments are slowly re-opening, but patrons are choosing to visit physical retail less and less, especially as re-opening is resulting in a resurgence of cases. People got accustomed to getting all their needs met online from the comfort of their homes: groceries, restaurant deliveries, entertainment, and even gambling and playing the lottery – and this comfort is one that many will continue to seek long-term. The future, and what it holds in terms of a second wave and the possibility of renewed lockdowns, remains uncertain. Operators need to use this time to become more prepared and find ways to react to these market changes and player needs with long-term solutions.

How can the sector move forward following the impact of lockdown both on the market and on players? What solutions can help with this transition?

As the world becomes more digitally inclined, with Covid-19 forcing all demographics to become more digitally dependent, a unique opportunity has arisen where traditionally land-based players can easily be converted into digital ones without spending considerable time and resources educating them about the benefits of digital. The entire world has been forced into adopting a digital approach, and the lottery sector must therefore embrace technology in order to continue to reach their players and acquire new ones. Going digital would also give retail operators access to a new player base which already entertained themselves in an online gaming space, and who could easily be converted into lottery players.

In order to succeed long-term, lotteries must strive to provide a seamless, omni-channel player experience that merges digital and retail initiatives. Solutions such as those offered by Spinola Gaming are specialised in helping operators make the move to digital, while still maintaining their traditional retail operations through one seamless interface. 

Our software allows operators to monitor all lottery ticket sales and track all online and offline purchases in real-time, complete with a myriad of marketing functions and analytics available at the touch of a button. The system is available across all markets, currencies and languages and is fully customisable. 

Any land-based retail, national or state lotteries interested in learning more about Spinola Gaming’s lottery software solutions can book a demo by getting in touch on [email protected]

Africa

Punt Casino Voted as “Best No Download Casino 2024” by Popular Guide SouthAfricanCasinos.co.za

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South Africa’s most-coveted online casino repository and guide, SouthAfricanCasino.co.za, has recently voted for Punt Casino as the “Best No Download Casino in 2024” in South AfricaGiven that the vast majority of present-day online casinos are all “no download” casinos, the field was highly-competitive and the stakes were high.  

Receiving such a testimony from SouthAfricanCasino.co.za, the most reputed and popular South African online casinos knowledge base on the World Wide Web, is a massive feather in Punt Casino’s cap. This sentiment was mirrored by Punt Casino management that expressed their sheer delight. They deemed it an honor to be titled the best no download casino in 2024 and added that they would strive to keep up the quality of their platform and maybe even enhance it going into 2024.

“SAC (SouthAfricanCasino.Co.Za) is a go-to resource for most South African online casino enthusiasts. Players know that SAC tests every casino meticulously and they listen to SAC about which casinos are worth their time and which ones are better skipped. Given how important they are in shaping the iGaming market across South Africa, we are elated and proud to have been titled the best no-download casino by SAC this year”, said Punt Casino’s Quality Manager. “This accolade has boosted the morale of our team and we’re now more motivated than ever to continue doing the work and putting out the best games, free spins bonuses, casino features, free bonus no deposit casinos and payment options for our valued members.”, he added.

The operations manager at SAC, Michelle Williams, was happy to hand over the winning title to Punt Casino. “In this day and age, online casino real money players simply don’t have the time to download and install software, they want to be able to play instantly and Punt casino is the best no-download, instant-play casino in the market right now by a long mile. They’ve got the basics right, and they’ve also managed to get all the little details spot on. With a user-friendly interface that is light weight and practical, even a first-timer will feel at ease playing games, depositing funds and withdrawing winnings”, said Williams.

“We’ve looked closely at every nook and corner of the Punt website. Our quality testing team went over their terms and conditions with a fine-toothed comb. In addition to being a fantastic no-download casino with hundreds of entertaining games, Punt casino leaves no stones unturned when it comes to player data security, privacy and responsible gambling features.” William further commented.

Williams also elaborated on how seamless Punt mobile casino is, “Even though there are hundreds of SA-facing no-download online casinos, only a handful are truly mobile optimized. Punt Casino is clearly the pack leader. The mobile site is certainly not an afterthought; it works seamlessly on smartphones and tables across all leading mobile operating systems. Mobile players can access the Punt casino site in seconds using Google Chrome or Safari and pick up right where they left off. Punt Casino is the true hallmark of what a no-download mobile casino should look and feel like in 2024”, added Williams.

Punt Casino’s manager Daniel Miller was quick to acknowledge SAC putting their reputation on the line for Punt“Being the biggest and best online casino guide in SA, SAC sticks its neck out every time it backs an online casino with a title. Being titled “best no-download casino” is a huge vote of confidence from SAC and we appreciate the recognition very much. The onus is now on us to keep the good work going and further improve our site’s standards going into 2024. Thanks to this title, we now have a target on our backs, where other online casinos will be looking to emulate what we’ve done. “We are very excited to enter a new era of online casino gaming and we’ve already got some fantastic enhancement features in the pipeline that I cannot give away details about”.

According to Michelle Williams, South AfricanCasinos.co.za has made it their primary focus to provide South African players with high-quality, secure, and lucrative online gaming. This includes no-download casinos, real money slots games, which are going to be the future of web casino gaming. Gone are the days when you had to download and install an app before you could wager on a game.

Williams reiterated that Punt Casino had won the Best No-download Casino Award for 2024 purely through merit and totally deserve the title. Although Punt Casino is a no-download casino, it does not ignore any of the essentials.

The Punt Casino customer support team is highly-responsive, well-trained and always there should a player have a question or need help. Players can reach out to support staff in seconds thanks to the convenient live chat channel, which is just a click away when playing on PC or mobile.

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Grab a 50% Deposit Bonus and Roll the Dice for Massive Wins on Slots Capital’s Dice Breaker

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Slots Capital Casino is rolling out a hot 50% deposit bonus for all players this week—just in time to try your luck on the new Dice Breaker slot, November 21-27.

Step into the heart of Vegas with Dice Breaker, a 3×3 slot packed with classic charm and high-octane action! This dice-themed game combines the nostalgic appeal of traditional slot symbols with modern features like Stacked WildsStacked Symbol Scatters, and a Bonus Dice Game. Set against a backdrop of dimly lit cubes cascading across the screen, this game brings the glitz of the casino to your fingertips.

With a classic 5-line, 5-coin setup, Dice Breaker keeps things simple while offering big payout potential. Watch as stacked Wilds and symbols align for exciting wins, but it’s the Multipot Super Spins Feature that truly takes this game to the next level. When this feature hits, you’ll be rolling in the wins!

“Perfect for players who love the old-school Vegas fruity slots with a modern twist, Dice Breaker delivers both nostalgia and fresh excitement, all with the promise of big rewards,” Steven Vaughn, Slots Capital Casino Manager exclaimed.

50% DEPOSIT BONUS – DICE BREAKER

Bonus Available to ALL PLAYERS November 21-27

Bonus:  50% Deposit Bonus up to $2500

Bonus to be played on Dice Breaker
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Captivating players across the globe, Slots Capital Casino is renowned for its vast collection of games and generous player bonuses.

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Gaming

ZITRO LAUNCHES MERGING FU POTS

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Discover the world of Merging Fu Pots and unveil the hidden fortunes within each pot! At 75 credits, players can access 3 combinable features: the Green Pot (Multiplier), the Orange Pot (Double), and the Blue Pot (Extra Spin) to unlock up to 7 different Bonus Links!

But at the boost level bet of 100 credits, players will unlock 1 Merged Pot, which combines the Double, Multiplier, and Extra Spin features for a new gameplay experience! Land 15 link symbols and claim the GRAND MEGA or MEGA jackpot with a spin of a wheel.

The thrill of Fu Pots, now with an extra boost!

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