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Compliance Updates

Trust issues: only a third of the public thinks gambling industry is fair

George Miller

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Trust issues: only a third of the public thinks gambling industry is fair
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The reputation of gambling among the public is failing to improve, according to a report published by the Gambling Commission on Tuesday.

Those gambling operators with a reputation for treating their customers fairly and well will have a competitive advantage, the regulator added.

The commission’s gambling participation report for 2017 found that 33 per cent of those surveyed believed gambling is fair and can be trusted, down one percentage point on 2016 and from 48.8 per cent in 2008.

“As previously reported, these findings could be related to gamblers’ concerns about the fairness of terms and conditions and the odds offered by gambling companies,” said the report.

The survey also found that 41 per cent of people thought gambling was associated with crime, up two percentage points on 2016.

Gambling Commission programme director Ben Haden said: “Our research shows the main factor that influences where someone gambles is a company with a reputation for being fair and trustworthy.

The message from that is clear – gambling companies that treat their customers well and act responsibly will be at an increasingly competitive advantage.

The data, which was gathered through a combination of telephone and online surveys carried out by market research company Populus, found that 45 per cent of people had gambled in the previous four weeks – down three percentage points – a figure that dropped to 31 per cent after stripping out those just playing the National Lottery.

The most popular betting activity in 2017 was football, with five per cent of respondents, followed by horseracing at four per cent.

However, horseracing and spread betting were the only activities to display a fall in online gambling participation.

Only one per cent of those surveyed had played on fixed odds betting terminals and, in a finding that will be seized upon by betting shop operators as the government mulls over the responses to its consultation on FOBT stakes, the report noted that FOBT players were much more likely to gamble for fun (61 per cent) than to try to win money (39 per cent).

The report also quoted figures published last year which stated 0.8 per cent of the population were problem gamblers, with a further 3.9 per cent identified as being at risk.

It added that the commission’s regular telephone survey reported the problem gambling rate to be 0.6 per cent, but said that due to its small base size it “should not be considered the commission’s comprehensive estimate of at-risk gambling rates in Great Britain”.

 

Source: RacingPost

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Compliance Updates

Norwegian Government Introduces New Legislation to Crack Down on Unlicenced Operators

Niji Narayan

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Norwegian Government Introduces New Legislation to Crack Down on Unlicenced Operators
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The Norwegian government has introduced new legislation to crack down on unlicenced operators and affiliates promoting them.

The new legislation unifies the country’s previous Lottery Act, Gambling Act and Totalisator Act while maintaining the market monopoly shared by Norsk Tipping and Norsk Rikstoto by “strengthening the exclusive rights model”.

The new gambling law was first proposed in June 2020, before the government notified the European Commission of the proposal in August of the same year.

Minister of culture and gender equality Abid Raja said the law would specifically crack down on operators who are not permitted to offer gambling in Norway.

“I am pleased to finally be able to present the new gambling law, which is a milestone in the government’s work to prevent gambling problems and ensure responsible gambling.

“We are tired of foreign gambling companies that do not respect Norwegian law, and that do not operate with proper accountability measures. Therefore, the new law provides the Norwegian Lotteries Authority with new tools for detecting, reacting to and sanctioning violations of the law.”

Under the new law, marketing gambling without a Norwegian licence is prohibited. The government said that this would apply not only to operators, but also to those who “pass on” customers, such as affiliates.

“Violation of the ban can result in punishment,” the government said.

Furthermore, marketing gambling to children will be a criminal offence, and there is a blanket ban on gambling with credit cards so as to promote responsible gambling habits.

Any operators are also obliged to introduce accountability measures, and any marketing to self-excluded gamblers will be a criminal offence. Marketing must also “not go beyond what is necessary to attract players to the legal gaming offers”.

Raja added: “Things are happening in the gambling field in Norway. The government has worked consciously for many years with gambling policy and this is yielding results.

“Foreign gambling companies and their payment intermediaries are withdrawing from the Norwegian market, their turnover is declining and advertising is no longer as easy to reach.”

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Evoplay secures certification with GLI to enter Lithuania

George Miller

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Evoplay secures certification with GLI to enter Lithuania
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Game development studio Evoplay has just been awarded certification with Gaming Laboratories International (GLI) for its library of proprietary slot titles to be used in the Lithuanian market as the studio continues to grow out its European foothold.

The news will see Evoplay bring 40 of its high-quality games to the Lithuanian market following its full certification to the standards set by the country’s regulator, the Gaming Control Authority (GCA), including popular releases Rise of HorusFruit Super NovaForest Dreams, Candy Dreams, Elven Princesses and many more.

The sought-after certification comes as an important recognition of the quality and security offered by Evoplay’s titles, allowing operator partners to feel more secure than ever.

Evoplay has made a name for itself as one of the industry’s most exciting game suppliers, providing partners with an unrivalled portfolio of slot, table and instant games.

The developer has also secured a loyal following of fans from the online streaming community off the back of a successful year in 2020, contributing to the creation of a safe and regulated gaming environment for players and operators alike.

Commenting on the new certification, Ivan Kravchuk, CEO at Evoplay, said: 

“We have unveiled a packed roster of fresh content since the start of the New Year, so it’s great to see all of our hard work being rewarded with this essential certification.

“At Evoplay, we offer some of the most immersive gaming experiences on the market, and we can’t wait to provide Lithuania-based operators with our innovative slot games.”

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Compliance Updates

EGBA Supports Gambling Authorities’ Request to Re-establish EU Expert Group on Gambling

Niji Narayan

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EGBA Supports Gambling Authorities’ Request to Re-establish EU Expert Group on Gambling
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René Jansen, Chairperson of the Dutch Gambling Authority, has said that a group of gambling authorities from 14 EU Member States have written to the European Commission to formally request the re-establishment of the Commission-mandated EU Expert Group on Gambling.

The European Gaming and Betting Association (EGBA) fully supports re-establishing the Expert Group to help encourage and support more common and joined-up approaches towards regulating Europe’s gambling market.

The Expert Group provided a platform for gambling regulators to exchange information, share best practices and work together on joint initiatives, such as the European Commission’s 2014 Recommendation on consumer protection in online gambling. The group consisted of representatives from the EU’s gambling authorities but was disbanded by the Commission in 2018 despite most gambling regulators considering it to be a success.

“There is currently no EU framework for gambling regulators to even communicate, let alone to jointly tackle the big issues affecting Europe’s online gambling sector. Most of these issues are cross-border in nature and require common solutions. We therefore welcome the strong commitment to regulatory cooperation and call to action from the majority of Europe’s gambling regulators. The message to the European Commission is clear: both gambling regulators and the sector itself are united in support of the Expert Group and call upon the Commission to reinstate the Expert Group,” Maarten Haijer, Secretary-General of EGBA, said.

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