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Trust issues: only a third of the public thinks gambling industry is fair

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Trust issues: only a third of the public thinks gambling industry is fair
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The reputation of gambling among the public is failing to improve, according to a report published by the Gambling Commission on Tuesday.

Those gambling operators with a reputation for treating their customers fairly and well will have a competitive advantage, the regulator added.

The commission’s gambling participation report for 2017 found that 33 per cent of those surveyed believed gambling is fair and can be trusted, down one percentage point on 2016 and from 48.8 per cent in 2008.

“As previously reported, these findings could be related to gamblers’ concerns about the fairness of terms and conditions and the odds offered by gambling companies,” said the report.

The survey also found that 41 per cent of people thought gambling was associated with crime, up two percentage points on 2016.

Gambling Commission programme director Ben Haden said: “Our research shows the main factor that influences where someone gambles is a company with a reputation for being fair and trustworthy.

The message from that is clear – gambling companies that treat their customers well and act responsibly will be at an increasingly competitive advantage.

The data, which was gathered through a combination of telephone and online surveys carried out by market research company Populus, found that 45 per cent of people had gambled in the previous four weeks – down three percentage points – a figure that dropped to 31 per cent after stripping out those just playing the National Lottery.

The most popular betting activity in 2017 was football, with five per cent of respondents, followed by horseracing at four per cent.

However, horseracing and spread betting were the only activities to display a fall in online gambling participation.

Only one per cent of those surveyed had played on fixed odds betting terminals and, in a finding that will be seized upon by betting shop operators as the government mulls over the responses to its consultation on FOBT stakes, the report noted that FOBT players were much more likely to gamble for fun (61 per cent) than to try to win money (39 per cent).

The report also quoted figures published last year which stated 0.8 per cent of the population were problem gamblers, with a further 3.9 per cent identified as being at risk.

It added that the commission’s regular telephone survey reported the problem gambling rate to be 0.6 per cent, but said that due to its small base size it “should not be considered the commission’s comprehensive estimate of at-risk gambling rates in Great Britain”.

 

Source: RacingPost

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Compliance Updates

Northern Ireland Gambling Amendment Bill Reaches Assembly

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New regulations for the gaming industry in Northern Ireland have been introduced this week in the country’s Assembly, significantly amending the current laws.

The Betting, Gaming, Lotteries and Amusements (Amendment) Bill creates new offences in permitting children to play gaming machines and provides powers to impose a statutory levy on gambling operators.

It establishes a mandatory code of practice for licence holders, broadens the definition of cheating to include attempted cheating, makes gambling contracts enforceable in law and permits bookmakers and bingo clubs to open on Sundays and on Good Friday.

The minimum age for minors to play a gambling machine is now 18 and it will become an offence to invite a person below that age to play. Previously, it was not an offence to permit an under-age person to gamble.

The statutory levy on gambling operators will be employed in a manner similar to the practice in England, where the money raised is used for community projects and treatment of problem gamblers.

An overhaul of online gambling legislation will form a second phase of the changes to Northern Ireland’s gambling scene and will follow after discussions.

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Compliance Updates

OKTO receives PCI DSS certification

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OKTO receives PCI DSS certification
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Confirming once again OKTO’s commitment to deliver high-quality, reliable, secure, and compliant service offerings to its customers, OKTO obtained the Payment Card Industry Data Security Standard certification

OKTO has received the Payment Card Industry Data Security Standard (PCI DSS) certification proving once more its continuous investment in leading and reliable technologies, adhering to high industry technological standards to offer enhanced security on consumer financial data and increased trust in the payment ecosystem. The fintech firm’s OKTO.WALLET solution meets all the requirements set forth as a Level 1 Service Provider, ensuring the security and protection of payment cardholder data.

Compliance validation of the OKTO solution involved the evaluation and confirmation that the security controls and procedures have been properly implemented as per the policies recommended by PCI DSS. According to the requirements formed by the international payment systems, Visa, Mastercard, American Express and other members, all entities that store, process, and ensure the transfer of data to their cardholders must comply with the unified PCI Data Security Standard.

John Zacharakis, CTO at OKTO, comments: “PCI DSS certification is a key step of our high-quality offering to our customers and commitment to the industry’s highest standards in the most regulated markets. OKTO meets the objectives of the PCI DSS and assures that its clients obtain a fully PCI DSS compliant services, adhering to high security technical standards which ensure the security of the network infrastructure, and apply required controls around cardholder data to minimize credit card fraud.”

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Compliance Updates

1400 Arrests, $8M Seized in Illegal Gambling at Euro: Interpol

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An Interpol operation targeting illegal gambling during Euro 2020 led to 1400 arrests and the seizure of $7.9 million (6.7 million euros) in cash, the Lyon-based global crime agency reported.

Thousands of raids in Asia and Europe also resulted in the confiscation of computers and mobile phones connected to almost $465 million in bets.

“While most of us were watching the UEFA European Football Championship as simple fans, hundreds of specialized officers across 28 countries were targeting organized crime groups looking to earn millions from illegal gambling and related money laundering activities,” an Interpol statement read.

Hong Kong police detained more than 800 suspects, “including the alleged kingpin of a triad-controlled bookmaking syndicate,” the statement said.

In what was described as one of Hong Kong’s most successful operations ever they seized $2.7 million in cash and records detailing hundreds of millions in bets.

In Italy, home of the European champions at the pandemic-delayed tournament, Operation SOGA VIII inspected 280 betting shops and delivered 1.3 million euros in sanctions for illegal betting schemes.

In all, Interpol’s eight SOGA operations have led to more than 19,000 arrests, cash seizures of more than $63 million and the closure of over 4000 illegal betting dens.

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