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Trust issues: only a third of the public thinks gambling industry is fair

George Miller

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Trust issues: only a third of the public thinks gambling industry is fair
Reading Time: 2 minutes

The reputation of gambling among the public is failing to improve, according to a report published by the Gambling Commission on Tuesday.

Those gambling operators with a reputation for treating their customers fairly and well will have a competitive advantage, the regulator added.

The commission’s gambling participation report for 2017 found that 33 per cent of those surveyed believed gambling is fair and can be trusted, down one percentage point on 2016 and from 48.8 per cent in 2008.

“As previously reported, these findings could be related to gamblers’ concerns about the fairness of terms and conditions and the odds offered by gambling companies,” said the report.

The survey also found that 41 per cent of people thought gambling was associated with crime, up two percentage points on 2016.

Gambling Commission programme director Ben Haden said: “Our research shows the main factor that influences where someone gambles is a company with a reputation for being fair and trustworthy.

The message from that is clear – gambling companies that treat their customers well and act responsibly will be at an increasingly competitive advantage.

The data, which was gathered through a combination of telephone and online surveys carried out by market research company Populus, found that 45 per cent of people had gambled in the previous four weeks – down three percentage points – a figure that dropped to 31 per cent after stripping out those just playing the National Lottery.

The most popular betting activity in 2017 was football, with five per cent of respondents, followed by horseracing at four per cent.

However, horseracing and spread betting were the only activities to display a fall in online gambling participation.

Only one per cent of those surveyed had played on fixed odds betting terminals and, in a finding that will be seized upon by betting shop operators as the government mulls over the responses to its consultation on FOBT stakes, the report noted that FOBT players were much more likely to gamble for fun (61 per cent) than to try to win money (39 per cent).

The report also quoted figures published last year which stated 0.8 per cent of the population were problem gamblers, with a further 3.9 per cent identified as being at risk.

It added that the commission’s regular telephone survey reported the problem gambling rate to be 0.6 per cent, but said that due to its small base size it “should not be considered the commission’s comprehensive estimate of at-risk gambling rates in Great Britain”.

 

Source: RacingPost

George Miller started his career in content marketing and has started working as an Editor/Content Manager for our company in 2016. George has acquired many experiences when it comes to interviews and newsworthy content becoming Head of Content in 2017. He is responsible for the news being shared on multiple websites that are part of the European Gaming Media Network.

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Nepal Government Introduces New Casino Rules

Niji Narayan

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Nepal Government Introduces New Casino Rules
Reading Time: 1 minute

 

The Government of Nepal has introduced a set of new rules relating to sharing of information about gamblers, management of assets and monitoring for suspicious activities.

As per the new rules, operators of brick-and-mortar casinos are required to maintain a record of visitors and players at the properties. Gambling venues should also deny access to those who are believed to be involved in suspicious activities.

The new rules mandate that the casinos must inform the government and the Nepal Rastra Bank about wins or losses of more than NPR1 million within a 15-day period. If the gambling venues suspect that a patron uses suspicious money, it has to compile a report and notify the NRB’s Financial Information Unit within a three-day period.

Under the recently adopted rules, operators of gambling venues must submit reports to the Department of Tourism in every four months. The reports must contain information proving that the casinos are not used for money laundering. Properties failing to submit the required reports could face fines of up to NPR50 million.

The newly imposed rules also contain provisions relating to sharing information about customers, casino operators and staff members. If casinos change staff, they must inform the authorities about the changes within a 15-day period.

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Compliance Updates

ASA Bans the Adverts of BetIndex and Coral

Niji Narayan

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ASA Bans Two ‘Irresponsible’ Gambling Adverts
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Advertising Standards Authority (ASA) has banned the adverts from BetIndex and Coral for being socially irresponsible and encouraging potentially harmful behaviour.

A BetIndex video on YouTube featured a representative of The Football Index product describing it as “basically the football stock market, where you buy and sell shares in footballers with real money and you can win daily pay-outs which we call dividends.” A viewer of the video complained that it was irresponsible because it was presented as an investment opportunity.

Advertising Standards Authority (ASA) said the ad created the impression that the product was an investment opportunity when, in fact, it was a betting product. It concluded that the ad did not make the associated financial risks clear and was irresponsible.

Separately, a television ad for Coral has been banned for encouraging repetitive participation in gambling. The ad featured a female voiceover stating: “Free £5 bet every Sunday. When you bet £25+ Monday to Saturday.” A viewer complained that the offer was irresponsible and potentially harmful for encouraging consumers to gamble each week.

“We considered that the suggestion that viewers should ‘join’ a ‘club’ in order to receive a free £5 bet ‘every’ Sunday was likely to encourage some consumers to take up the offer repetitively. For that reason, we concluded that the ad was likely to encourage gambling behaviour that was harmful and therefore breached the Code,” upholding the complaint, the ASA said.

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Compliance Updates

MONEYVAL Criticises Malta for Failing to Act Against Financial Crimes

Niji Narayan

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MONEYVAL Criticises Malta for Failing to Act Against Financial Crimes
Photo Source: newstatesman.com
Reading Time: 1 minute

 

Anti-money laundering body, MONEYVAL has sharply criticised Malta for inadequately tackling financial crimes, in a report highlighting the risks of banking and online gambling sectors. The report is a setback for the island that has sought to repair its reputation following the murder of a journalist investigating corruption.

Moneyval said that the Maltese police seldom used information gathered to trace criminal money and not enough was being done to tackle money laundering risks in online gambling.

A group of Maltese ministers issued a statement to say they were happy with the progress that the country had made so far and they would prepare a one-year plan to implement Moneyval’s 58 recommendations.

Moneyval said that although the country had tried to better understand money laundering risks, investigations were hampered by “limited resources, both human and financial.”

Moneyval added they were “not convinced” Maltese police could effectively investigate and prosecute “cases related to financial, bribery and corruption offences.”

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