Connect with us
SOFTSWISS

Compliance Updates

UKGC: Mark Jarvis to pay penalty package for customer interaction failures

Published

on

Mark Jarvis to pay penalty package for customer interaction failures
Photo Source: williamblylaw.com
Reading Time: < 1 minute

 

Bookmaker Mark Jarvis is to pay £94,000 and overhaul its social responsibility procedures after failing to protect a customer who was showing signs of problem gambling.

Over a 19-month period the operator failed to follow customer interaction rules when a customer showed problem gambling traits, including spending £34,000 on B2 gaming machines in one betting shop. Of this £11,250 was stolen from the customer’s employer.

Customer interaction codes are in place to ensure operators spot the early signs of problem gambling and then step in to stop harmful gambling.

Richard Watson, Gambling Commission Executive Director, said: “This case is a clear example of why gambling operators must have and implement effective social responsibility policies and procedures. All operators, regardless of size, need to ensure they really know their customers”.

All operators are advised to read Mark Jarvis regulatory settlement for further details and lessons to be learned.

Continue Reading
Advertisement




Stake.com

Compliance Updates

ThrillTech Acquires B2B Licences in Romania, Sweden, and Malta

Published

on

ThrillTech Acquires B2B Licences in Romania, Sweden, and Malta
Reading Time: < 1 minute

 

ThrillTech, the disruptive B2B company specialising in providing versatile jackpot and drop technology for operators, platform providers and game studios, has reached a significant milestone by acquiring B2B licences for operations in Sweden, Romania, and Malta.

ThrillTech’s appeal has rapidly achieved success with its “jackpots across everything” solution putting the operator in charge, with versatile implementations possible across all product verticals and trackable events, such as jackpots on deposits, withdrawals and many more. These increase revenue, engagement and retention opportunities for operators via enhanced player appeal.

Offering control and flexibility, via the new licenses, ThrillTech’s solution continues to gain pace and is now available to new and existing customers within a growing number of regulated markets.

Peter Mareš, CTO, expressed his enthusiasm about this achievement, stating, “We’ve been fortunate that our customers realise the value of the products we offer, which has translated into significant interest. The expansion of the markets we can now service marks an important milestone for our young company. We’re excited to offer our monetization and engagement technology to operators within these new jurisdictions.”

ThrillTech is committed to continuing to be the leading independent provider of jackpot and drop technology for operators worldwide. Mareš added, “We are continuously developing key features and improvements to enhance our clients’ positions and support their growth. We continuously focus on performance and scalability which lies at the heart of our value proposition, positioning us to actively shape the upcoming phase of the iGaming industry.”

As part of its global corporate strategy, ThrillTech plans to expand into additional jurisdictions and focus on product portfolio diversification.

Continue Reading

Australia

ACMA Blocks More Illegal Offshore Gambling Websites

Published

on

Reading Time: < 1 minute

 

The Australian Communications and Media Authority (ACMA) has requested that Australian internet service providers (ISPs) to block more illegal offshore gambling websites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.

The latest sites blocked include A Big Candy, Jackpoty and John Vegas Casino.

Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 995 illegal gambling and affiliate websites have been blocked.

Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal offshore gambling rules in 2017.

Continue Reading

Compliance Updates

MGA: Update to Process for Addition of New Game Provider/s

Published

on

MGA: Update to Process for Addition of New Game Provider/s
Reading Time: 2 minutes

 

The Malta Gaming Authority (MGA) would like to notify all Licensees of some changes to the addition of new Game Providers notification process.  As from 1 August 2024, notifications of new Game Providers, submitted through the Licensee Portal via a ‘Technical – Change in Game Type/Provider’ application, need to be accompanied by the below documentation/information:

  1. The updated Key Technical setup and Essential Components documentation*.
  2. The updated Specifications of the Gaming System documentation*.
  3. A Declaration provided by a Key Person or a Director of the Licensee covering the following requirements:
  1. The formal name of the Game Provider, and the respective Authorisation Number (Licence Number/Recognition Notice Certificate Reference Number);
  2. The Services being offered by the Game Provider, including the Game Types and Verticals pertaining to the new games being offered;
  3. Any Jackpot details, including the type of jackpot that shall be offered, and the relevant jackpot policy if applicable;
  4. A confirmation that any relevant documentation has been updated, including the Business Risk Assessment (if applicable).**

If the Licensee shall be integrating with various Game Providers, a separate Declaration per Game Provider would need to be submitted, by uploading the various Declarations in the Enclosures page within the same application.  The Declaration/s should also include any further pertinent information to be notified to the Authority.  If the above information is not included within the application, such an application shall be deemed to be incomplete, and will be set to a one-time ‘Incomplete’ status.  Following this, unless the application is fully submitted within sixty (60) days, it will be closed off automatically and the Authority would not be able to process the new Game Provider/s.

Although the agreement(s) between the Licensee and the Game Providers are not required when a Declaration is submitted, the Authority shall still reserve the right to request the agreement(s) between the parties, if and when deemed necessary.

* If the integration with the third-party game provider(s) does not necessitate any changes to the technical documentation or to the gaming system specifications, the Licensee can submit a declaration attesting that no changes to the mentioned documentation will be required.

** In line with the Implementing Procedures, the Licensee is reminded to update the Business Risk Assessment whenever new game providers are added, based on the risk exposure, to determine how any additional related risks can be mitigated to an acceptable level following the integration.

Continue Reading
Advertisement
Alpha Affiliates
Advertisement

EveryMatrix

Advertisement

Launch your iGaming business swiftly and effortlessly with our comprehensive turnkey solutions

Advertisement
Stake.com
Advertisement

Trending (Top 7)

Get it on Google Play

EuropeanGaming.eu is a premier online platform that serves as a leading information hub for the gaming and gambling industry. This industry-centric media outlet reaches over 200,000 readers monthly, providing them with compelling content, the latest news, and deep-dive insights.

Offering comprehensive coverage on all aspects of the gaming sector, EuropeanGaming.eu includes online and land-based gaming, betting, esports, regulatory and compliance updates, and technological advancements. Regular features encompass daily news articles, press releases, exclusive interviews, and insightful event reports.

The platform also hosts industry-relevant virtual meetups and conferences, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - European Gaming is part of HIPTHER. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania

We are constantly showing banners about important news regarding events and product launches. Please turn AdBlock off in order to see these areas.