Compliance Updates
UKGC: Licence Suspension and £3.8M Fine for Genesis Global Limited

Britain’s gambling industry is being warned that the Commission “will use all tools at its disposal to ensure consumer safety” following enforcement action involving suspending an online casino from operating and then fining it £3.8m.
Genesis Global Limited – which runs 14 websites including genesiscasino.com, casinoplanet.com and casinocruise.com – has also been given a warning by the Commission and told it must undergo further extensive auditing.
The operator was suspended from operating in Britain after enquiries revealed significant social responsibility and money laundering failures.
Three months later (14 October 2020) the suspension was lifted following significant compliance improvements but the Commission’s investigation continued and now concluded with a £3.8m fine, a warning and an additional licence condition demanding further auditing.
Helen Venn, Commission Executive Director, said: “All gambling businesses should pay very close attention to this case.
“The Commission will use all tools at its disposal to ensure consumer safety and that extends to stopping a business from actually operating.
“Failing to follow rules aimed at keeping gambling safe and crime-free will never be a viable business option for gambling businesses in Britain.”
Social responsibility failures included:
- not carrying out any meaningful responsible gambling interactions with, or placing any effective restrictions on the account of, a customer who spent £245,000 in three months. Three days into their relationship Genesis knew the customer was an NHS nurse earning £30,000 a year
- not carrying out any meaningful responsible gambling interactions or establishing affordability of a customer who lost £197,000 over six months. The same day the customer closed her account, stating she wanted to spend more time with her family, she was allowed to open another account with the business and deposit £200
- not carrying out any meaningful responsible gambling interactions or establishing affordability of a customer who lost £234,000 in a six week period.
Money laundering failures included:
- requested source of funds only after one customer had lost £209,000. Prior to this Genesis had estimated the customer was earning £111,000 a year because the consumer had told them they were a director and this was the average salary of directors in London. The operator failed to take into account the company was dormant and that there would be a wide range of director salaries. Genesis also failed to verify information supplied by the customer to substantiate the level of spend
- a customer was allowed to deposit over £1,300,000 and lose £600,000 before carrying out sufficient source of funds checks. The customer provided Genesis with documentation including a bank statement which showed deposits into the account to the value of £23,000 and payments out to the value of £27,000 – clearly not enough to support the level of gambling
- a customer was allowed to lose £107,000 over six months without carrying out sufficient source of funds checks. Genesis relied on assertion that the customer’s money came from an allowance from parents who owned factories overseas and failed to verify this information. The customer provided a number of bank statements, however, they did not evidence any source of income but did show transactions with other gambling operators.
Compliance Updates
UK Gambling Commission Grants LiveG24 a License for Live Bingo Game

The Gambling Commission, the regulatory authority for the gambling industry in the United Kingdom (UK), has issued a new license to LiveG24, the renowned provider of online gaming solutions, for offering Live Bingo in the British market.
The granting of this license marks a significant milestone for LiveG24, which has demonstrated a consistent commitment to providing safe, transparent and high-quality gaming experiences to its users. The Gambling Commission’s license approval is a recognition of LiveG24’s operational excellence in the gambling sector.
LiveG24’s Live Bingo, developed in partnership with Diecimilauno SpA, offers enthusiasts an engaging and interactive experience through real-time streaming technology. Players can participate in live gaming sessions, communicate with the host and interact with fellow participants, all conveniently from their mobile devices or computers.
“We are extremely proud to receive this license from the Gambling Commission,” the Chief Operating Officer for LiveG24, Angelo De Gobbi, said. “Live Bingo is a significant part of our product offering and this approval further strengthens our presence in the UK market. We will continue to focus on innovation, security and player satisfaction.”
With the acquisition of this license, LiveG24 expands its presence in the UK online gambling market, offering both live casino games and a new and immersive entertainment option for bingo enthusiasts. The company is committed to delivering a quality gaming experience while fully complying with industry norms and regulations.
Compliance Updates
Ukrainians lend their support to Parimatch as 25,000-strong petition delivered to President Zelenskyy

The petition is asking the President to order a thorough investigation into the arbitrary sanctions imposed on the company
An official petition requesting President Volodymyr Zelenskyy to review the decision to impose sanctions against Parimatch LLC has garnered over the required 25,000 signatures 14 days ahead of the deadline, as the Ukrainian public rallies behind the Company in its fight to uphold the rule of law in Ukraine and unblock its popular services in the country.
Under Ukrainian law an official petition that gathers 25,000 signatures is referred directly to the President for consideration. President Zelenskyy now has 10 days to act in the case which has become a touchstone issue for tens of thousands of Ukrainians who want to see their country become a successful democracy where the rule of law is firmly established and respected.
Parimatch, a popular international sports betting and online gambling company that provides its services to satisfied customers across three continents, has strong roots in Ukraine where the business originated. It was sanctioned by Ukraine earlier this year and banned from operating in the country for 50 years, which has impacted hundreds of thousands of citizens who can no longer access or retrieve their funds. The ban was the result of a flawed and unfair investigation that falsely claimed the Company was doing business in Russia.
Parimatch has provided expert independent legal opinion that confirms the Company ended its third-party licence agreements with Russian entities in March 2022, immediately after Russia’s illegal invasion of Ukraine. This entailed terminating software and trademark licensing agreements it previously had with a Russian entity. Full information about the sanctions against Parimatch can be found on the website https://justice4business .com/en/ that provides extensive documentation about the unfair sanctions and the Company’s legal position.
Maxym Liashko, Managing Partner of Energame, Parimatch’s management company, said:
“We are Ukrainian patriots. Our fellow countrymen and countrywomen unequivocally agree with that. We have supported our country against Russia’s full-scale invasion from the first day, and immediately moved to terminate any remaining legacy business in the aggressor country. We are confident that Ukraine is on an irreversible road to becoming a democratic European nation where people can live and do business freely, while enjoying the full protection of the law. We trust that our President, a champion of the rule of law and liberal democratic values, will do the right thing and order a review of the unjust sanctions that were imposed on us in a flawed and unfair process.
“We all agree that it is the right and the duty of Ukrainian authorities to sanction entities or individuals that seek to undermine the country. Sanctions are a powerful tool in the fight against the invaders and their supporters. However, mistakes are sometimes made, as happened in the case of Parimatch. A robust review and appeal system is therefore an essential part of any sanctions regime.”
The petition also highlights Parimatch’s support for the Ukrainian army and wider war effort that so far has totalled 547 mln hryvnia ($14 mln) and is still ongoing. As an international company proud of its strong Ukrainian roots, Parimatch will remain an unwavering supporter of Ukrainian sovereignty in the face of Russia’s illegal war of aggression.
Compliance Updates
MGA and UKGC Discuss Collaboration in Responsible Gambling, Sports Betting Integrity and AML

The Malta Gaming Authority (MGA) has recently met with the UK Gambling Commission (UKGC) to discuss collaborative efforts in the fields of responsible gambling, sports betting integrity and anti-money laundering.
The MGA’s CEO Carl Brincat and Chief of Policy and International Affairs Kinga Warda enjoyed a productive meeting with the UKGC’s Chief Executive Andrew Rhodes and Executive Director for Operations Kay Roberts, who were in Malta for a two-day visit.
They discussed knowledge sharing initiatives between their respective Responsible Gambling teams. By working together, both regulators seek to reinforce their commitment to ensuring the highest standards of player protection and fair play within their respective jurisdictions.
The regulators also emphasised the importance of information sharing in relation to sports betting integrity, AML/CFT and compliance.
The MGA also shared the experience gained through the sandbox environment that had been launched for the use of Distributed Ledger Technology (DLTs) and the acceptance of cryptocurrencies by gaming operators. This resulted in a dedicated policy that was published earlier in the year.
Meanwhile, the UKGC shared the latest progress on the UK’s Gambling Act White Paper. The two regulators also discussed formalising their relationship through a Memorandum of Understanding.
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