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Compliance Updates

Gamban to Offer Gambling Blocking Product in Spanish

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The UK-based gambling block provider Gamban is expanding its service with a Spanish-language version of its software. It said the product can be downloaded in all Spanish-speaking countries although it’s particularly thinking of Spain where the government has been focusing closely on safer gambling and has introduced restrictions on gambling advertising.

The Spanish Ministry of Consumer Affairs has been seeking further new safer gambling legislation and has been working on the integration of problem gambling treatment services across Spain’s 17 autonomous regions.

Gamban CEO Jack Symons said: “Spanish has the second largest population of native speakers in the world, so this is a really important step in ensuring blocking software is accessible to as many people harmed by gambling as possible.”

He added: “We’ve gone from strength to strength since we launched in 2015, setting the standard in gambling blocking software. Gamban’s used by thousands of people worldwide and we’ve received an overwhelming amount of positive feedback with some users informing the team that it has literally saved their life.

“Taking the first step continues to be the hardest challenge and much of our time goes into making Gamban as simple and straightforward to install as possible.”

Compliance Updates

PopOK Gaming Has Received a Certificate for Georgia

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PopOK Gaming Has Received a Certificate for Georgia
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The innovative iGaming developer and service provider PopOK Gaming is now certified to offer its games in Georgia.

PopOK Gaming now extends its iGaming activities to Georgia as well. This way, local players will have access to our engaging games already loved by many. 18 games, such as Yummy, Lost Treasure, Diamond Flash, 20 Hot Bar, Sultan’s Tale, Los Apaches and others, will bring a breath of fresh air to all players and make their leisure more colourful, tasty and enjoyable.

PopOK Gaming’s local partners will surely get a lot of benefits from this, being able to deliver certified games to their customers. The gain is totally worth it, with the clear potential to drive high traffic to operators’ websites and greatly contribute to their business growth.

Regarding this certificate acquisition PopOK Gaming CEO, Karen Gulkanyan said, “Since iGaming is regulated strictly in Georgia, it’s a huge step forward to deliver our games to the Georgian audience. The path is not easy, yet we are full of hope that our lucrative solutions will immediately appeal to the regional players and increase business revenue for partners, laying the foundation for long-term cooperation”.

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Australia

ACMA Issues Formal Warning to Supplier Proxous

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ACMA Issues Formal Warning to Supplier Proxous
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Proxous Advanced Solutions Limited (Proxous) has been issued with a formal warning after the ACMA found it provided gaming software used by 13 online casinos illegally offering services to Australians.

An investigation found that by sub-licensing Realtime Gaming (RTG) branded software products used by these casinos, Proxous was knowingly involved in the provision of prohibited interactive gambling services to Australians in breach of the Interactive Gambling Act 2001.

The illegal services using Proxous licensed software are Fair Go Casino, Two Up Casino, Free Spin, BoVegas, Uptown Pokies, Uptown Aces, Red Dog Casino, Slots Empire, Cherry Gold Casino, Play Croco, Aussie Play, Ozwin Casino and Reels Of Joy.

Each of these services rely on RTG branded software products to deliver their online casino-style services, including to Australian-based customers, and all have been found by previous ACMA investigations to be illegal operations in Australia. The ACMA has taken action to block these services.

This is the first time the ACMA has taken action against a company for its involvement in an illegal gambling operation through supplying software. Since the ACMA started enforcing new illegal offshore gambling rules in 2017, more than 170 of these services have pulled out of the Australian market.

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Compliance Updates

IBAS Unveils New Plans to Become the First Gambling Ombudsman

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IBAS Unveils New Plans to Become the First Gambling Ombudsman
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The Independent Betting Adjudication Service (IBAS) has unveiled plans to become the new Gambling Ombudsman.

IBAS believes the long-awaited UK Government White Paper will call for the creation of a new Ombudsman, once released. IBAS claims it is the perfect candidate for the role, aiming to protect consumers from gambling harm while raising industry standards across the board.

The body already offers an alternative dispute resolution (ADR) service – as opposed to the Gambling Commission, which is the official route for resolving issues.

Per its bid to become the UK’s first Gambling Ombudsman, IBAS has outlined its aims and goals should it assume the position.

IBAS has called for its Ombudsman governance framework setting to be produced outside its remit; new and compulsory funding from the industry to ensure impartiality remains central to all gambling disputes; and a Fair Play Code – outlining the criteria for deciding complaints, including fairness terms & conditions for harmful gambling complaints.

“IBAS’s experience, expertise and commitment to independent decisions are unparalleled – having resolved over 85,000 gambling disputes. I welcome the creation of a new Ombudsman, but for this to work it needs to be run by an organisation that understands the sector and has a track record of helping and protecting consumers. An Ombudsman with additional resources, built on the foundations of IBAS is best placed to hit the ground running, protecting consumers, and raising industry standards through fair, consistent decision making and constructive dispute avoidance feedback,” Richard Hayler, Managing Director of IBAS, said.

“It’s an exciting time for the gambling industry. There is a real opportunity to enhance the service offered to gambling customers through a new Ombudsman. IBAS has been committed to providing an accessible, fair, and independent service to all gambling consumers. Our plan for a Gambling Ombudsman would make sure consumers are protected and avoid the backlog of complaints. On top of this, this plan provides a solution that works for Government, the Regulator, and the industry,” Andrew Fraser, Chairman of IBAS, said.

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