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Compliance Updates

Nominations open for the 2023 VIXIO GamblingCompliance Global Regulatory Awards



Nominations open for the 2023 VIXIO GamblingCompliance Global Regulatory Awards
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VIXIO GamblingCompliance is delighted to officially open nominations for the seventh annual Global Regulatory Awards. VIXIO is looking to build on the success of last year’s awards, for which a record number of nominations were received. VIXIO will introduce a new category, Outstanding Contribution to Safer Game Design, and enhance some of the most popular awards, bringing the number of categories this year to 21.

Nominations will officially close on May 26, 2023, meaning potential nominees have around three months to get their entries in. Submitting a nomination is free, quick and more accessible than ever before and is open to industry newcomers and veterans alike.

Since their launch in 2017, the independently adjudicated Global Regulatory Awards have become the biggest of their kind, recognising and celebrating those who demonstrate excellence in responsible gambling and are growing in importance as the industry moves towards a more robust culture of compliance. Winning a prestigious award is a sign of excellence and can enhance your reputation as a leader in compliance and safer gambling.

Mike Woolfrey, VIXIO CEO, said: “VIXIO is proud to provide a platform to showcase the great work within the gambling industry. We continue to be delighted by the record number of high-quality nominations we receive each year, meaning winning an award demonstrates dedication towards regulatory compliance and safer gambling. We are lucky to work with an independent panel of judges of talented industry experts, ensuring that every individual or team has an equal opportunity for recognition.”

This year’s VIXIO GamblingCompliance Global Regulatory Awards ceremony will be held on November 29, 2023, and we will be returning to the prestigious De Vere Grand Connaught Rooms in Central London, the site of the 2022 ceremony where more than 350 senior industry professionals joined VIXIO to celebrate the achievements of that year’s star-studded class of winners.

Compliance Updates

UKGC Data Analytics Manager Jason Davies Explains the Changes to Regulatory Returns Submissions Required by Licensees



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The UK Gambling Commission (UKGC) has recently made a significant shift in regulatory reporting requirements for all licensed operators. Previously operators were obligated to submit regulatory returns annually, but under the new rules submissions will be required every quarter.

UKGC Data Analytics Manager, Jason Davies, explains the changes to regulatory returns submissions required by licensees.

“On 1 July 2024 the Gambling Commission updated Licence Condition 15.3.1 – General and regulatory returns of the Licence Conditions and Code of Practice (LCCP) to require all licensees to submit their regulatory returns on a quarterly basis within 28 days of the end of the reporting period. Quarterly returns support our aim to be a risk-based, evidence led and outcomes focused regulator and contribute towards our aspirations outlined in our Corporate Strategy 2024 to 2027 to use data and analytics to make gambling regulation more effective.

“As well as quarterly submissions for all licensees, we have introduced harmonised reporting periods which means all licensees submit data for the same time period, in the first instance for the period 1 July 2024 to 30 September 2024. This is important as more regular data, coupled with harmonised reporting periods will ensure the Commission can analyse changes in the market on a timely basis and manage our income more effectively. It will also mean we can publish this information more frequently, for those wanting to use our official statistics on the gambling market for their own work.

“Whilst we are aware that when we consulted on this change to regulatory returns there was a concern amongst some licensees about the increased frequency of reporting, we have tried to balance this out by removing a significant number of questions from regulatory returns across all return types. We’ve listed all of the questions we have removed within the Question removal section of Regulatory returns changes – effective from 1 July 2024.

“The transition to quarterly regulatory returns on the 1 July 2024 means that most licensees will have seen their last regulatory return (whether they were previously on an annual or quarterly cycle) changed to have an end date of 30 June 2024. We’ve had to do this to align licensees to the new reporting schedule from 1 July, but it means that most licensees will need to submit a partial return. These partial returns are due by the 28 July 2024 (for any licensees who previously completed a quarterly return) or 12 August 2024 (for any licensee who previously completed an annual return). You can log into eServices and complete this now.

“We’ve also updated the Regulatory returns guidance, so far we’ve removed any reference to fields which have been removed from regulatory returns from 1 July 2024 onwards and also added in definitions for fields which were previously automatically calculated within eServices.

“We have some more work to do on the guidance, acting on feedback that licensees shared with us in an early part of the regulatory returns project, where they told us that the guidance for some questions was unclear. We’ll be reviewing these and make sure they are updated by the end of August. Fundamentally we would not be changing what we are asking for, but we’ll try and add some more clarity.”

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ACMA Blocks More Illegal Gambling Websites



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The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal gambling websites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.

The latest sites blocked include Richard Casino and Wanted Win.

Website blocking is one of a range of enforcement options to protect Australians against illegal gambling services. This action can be taken if a service is:

  • providing prohibited interactive gambling services to customers in Australia (such as online casinos, online slot machines and services that allow in-play online sports betting)
  • providing an unlicensed regulated interactive gambling service to customers in Australia (such as online betting services that don’t have a valid Australian licence)
  • publishing ads for prohibited interactive gambling services or unlicensed regulated interactive gambling services in Australia.

Since the ACMA made its first blocking request in November 2019, 1,011 illegal gambling and affiliate websites have been blocked. Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing illegal offshore gambling rules.

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Compliance Updates

Spillemyndigheden: Consultation on Updated Certification Programme for Betting and Online Casino



Spillemyndigheden: Consultation on Updated Certification Programme for Betting and Online Casino
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The Danish Gambling Authority (DGA) has updated the certification programme for betting and online casino because of the introduction of supplier licences from January 1, 2025.

Interested parties can comment on the update. Comments must be sent to the DGA no later than August 19, 2024. Comments must be submitted by using the contact form.

The updated certification programme for betting and online casino will come into force on January 1, 2025. From July1, 2025, it is mandatory to use the new certification programme, but it is recommended that game suppliers and game operators adopt the updated certification programme as soon as possible.

Later this year the Danish Gambling Authority will issue updated standard reports along with the final version of the certification programme.


The purpose with the update is to make it more clear, which requirements licence holders and game suppliers respectively shall comply with looking forward. Furthermore, it is a part of the preparation for the introduction of the DGA’s games register, which will handle RNG- and game certificates.

Several linguistic adjustments have been made throughout the documents. In addition, the following significant changes and additions should be mentioned:

  • In SCP.00 ‘General requirements’ the following new definitions have been added: ‘Licence holder’, ‘game supplier’, ‘base platform’, ‘game platform’ and ‘game certificate’. Furthermore, the definition ‘Testing’ has been renamed to ‘Test’ and rephrased, and the definitions ‘inspection’ and ‘gambling system’ have been rephrased.
  • Looking forward licence holders and game suppliers are responsible for their own certification. This means that each actor is responsible for having certifications done and reported to the DGA. The licence holder’s former obligation to compile reports from game suppliers has been removed, because looking forward game suppliers will have their own licence and responsibility. Licence holders must still be aware of suppliers of their base platform.
  • A general change has been made to the role as supervisor, who is amongst other responsible for signing the standard reports. Looking forward the requirements for a supervisor is based on requirements for a supervisor in e.g., ISO, PCI, or CREST (see section 2.3 in SCP.00).
  • Looking forward the deadline for submitting standard reports is 1 month across all documents. Today the deadline is 2 months in several certification areas. This change is made because the licence holder’s obligation for compilation of reports from supplier licences has been removed, which the DGA considers will make the documentation and reporting of the certification process less complex and time consuming.
  • The testing- and inspection standards are omitted, and the following new documents are added:
  1. 01 ‘Requirements for RNG’ is based on requirements from the previous testing standards, but looking forward the document only contains requirements for RNG. The rest of the requirements from the testing standards are moved to SCP.07.01-03 ‘Requirements for games’, which are 3 new documents, which only contains requirements for games. See further information below.
  2. 02 ‘Requirements for base platform’ is based on requirements from the previous inspection standards, but looking forward the document only contains requirements for the base platform, which primarily covers handling of the player account. The rest of the requirements from the inspection standards are moved to SCP.07.01-03 ‘Requirements for games’. It is only the licence holder who shall be certified in accordance with the requirements in SCP.02.
  3. 07 ‘Requirements for games’ are based on requirements from the previous testing- and inspection standards, but only contain requirements for games – online betting (SCP.07.01), land-based betting (SCP.07.02) and online casino (SCP.07.03) respectively. Games suppliers shall be certified in accordance with requirements in these documents. If a licence holder produces games for their own game offer, then the licence holder is also obligated to be certified in accordance with these requirements.
  • According to SCP.01 ‘Requirements for RNG’ it is possible to postpone the certification up to 1 month. This option is also added to the new documents SCP.07 ‘Requirements for games’. RNG- and game certificates shall be uploaded to the games register 1 month at the latest after the test- and inspection have been completed. Postponing the certification means, that the certification can be completed 1 month later, but the certificate shall still be uploaded to the games register within the same deadline.
  • In SCP.04 ‘Requirements for penetration testing’ CREST accreditation is added as a recognized accreditation for companies, who perform penetration testing (see section 2.2.1).
  • In SCP.05 ‘Requirements for vulnerability scanning’ CREST accreditation is added as a recognized accreditation for companies, who perform vulnerability scans (see section 2.2.1). Furthermore, CREST CPSA and CRT certifications are added as recognized personal certifications for personnel, who plans vulnerability scans (see section 2.2.2).
  • In SCP.06 ‘Change management system’ section 4.3 about the process for approval of system changes has been changed. Since game suppliers will have their own licence looking forward, and thereby have the responsibility for their certifications themselves, they shall no longer seek approval from the licence holder ahead of making a system change. The game supplier must still be aware of situations, where it can be necessary to involve the licence holder and vice versa.
  • In SCP.06 ‘Change management programme’ a new section with a requirement about system changes, which include integration between the base- and game platform, has been added. The requirement means, that the licence holder and game supplier shall establish a business process which ensures, that the base- and game platform functions correctly after integration. The DGA do not think, that this requirement will entail further burdens on the licence holder and game supplier, since it must be expected that measures have already been taken today to ensure, that the gambling system functions correctly. The business process shall be approved by the testing organisation in connection with the annual certification of SCP.06.

The DGA draws attention to, that a consequence of the update is, that the certification programme for betting and online casino no longer has the same structure as the certification programme for lotteries and land-based casino.

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