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iMovo Limited announces new partnership with AI company Cleverly

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iMovo Limited announces new partnership with AI company Cleverly
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iMovo Limited, a thought leader in Customer Experience (CX) & Digitalisation, today announced the signing of a Memorandum of Understanding (MOU) with Cleverly.ai which provides an Artificial Intelligence (AI) based solution for enhanced customer service.

The MOU comes at a time when iMovo is expanding its operations into Iberia and is establishing a presence in Lisbon, Portugal. Under the terms of the MOU, the two companies plan to collaborate at both a commercial and technology level. Acting as preferred partners in their respective markets, the companies will bring their joint offering to customers in both Portugal and Malta, as well as other markets across Europe.

Cleverly.ai is a fully managed service that is designed to help customer service operations within companies with real-time triage, agent assistance through automated workflows and replies and customer self-service solutions. The platform is designed to enhance knowledge management and customer self-service using machine learning techniques. Cleverly.ai has been designed to seamlessly integrate with a number of mainstream customer service and CRM platforms such as Zendesk, Salesforce and Freshdesk and serves customers from retailing, banking, e-commerce, among others.

Commenting on this partnership and the benefits of such technologies, Pierre Mallia, CEO and Founder of iMovo Limited said “We are pleased to establish this collaboration with Cleverly, for a variety of reasons including the fact that we are establishing a presence in the Portuguese market as well as the fact that as a company we have built up a broad portfolio of customers in the Customer Service Management space. We see this relationship with Cleverly.ai as a natural step to take and the collaboration will help enrich the intellectual capacity in both organisations. Most of all, however, by bringing together two specialist companies in the field of customer service, we will be providing a far more powerful offering to customer service organisations and leaders out there.

Partnering with an AI company like Cleverly continues to position us as being at the forefront from an innovation standpoint, where 21st century customer service standards are converging. We look forward to working with Cristina Fonseca and her team at Cleverly.ai”

 Cristina Fonseca, CEO and Co-founder of Cleverly added that:
“It’s a pleasure to welcome iMovo to Portugal and count on their expertise and deep knowledge in the customer experience space, to help us accomplish a joint mission of making Customer Service organisations more efficient through operational excellence and AI-based solutions. Combining these two foundational pieces of the customer experience discipline is especially relevant at the transformational time we are living.”

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Bacta to host Social Responsibility Exchange in November

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Bacta to host Social Responsibility Exchange in November
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Bacta will host its annual Social Responsibility Exchange at the County Hall in London on Thursday 22nd November, the trade body announced today. The event will provide members with an opportunity to share best practice tactics and strategies around Social Responsibility.

The event will be introduced by Elizabeth Speech, chair of bacta’s Social Responsibility Committee. YGAM and GamCare will also be speaking at the event alongside Social Responsibility updates from the Gambling Commission.

Bacta Membership, SR and Compliance Manager Russell Edge said: “Our Social Responsibility Exchange will allow members to hear crucial updates on Social Responsibility from the likes of the Gambling Commission, YGAM and GamCare.

“The day-long event will also provide a structured forum for discussion around the tactics and strategies bacta members are employing across the country.

“Ultimately, we hope members leave the event knowing more about Social Responsibility and having exchanged their knowledge where they can.”

 

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Australia

Massive News for the Esports Industry with Potential Inclusion in the Commonwealth Games

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Esports is one of the fastest growing industries in the world and there’s no limit to how big it could become. It’s already breached a valuation of $1 billion, and it’s expected to grow to $13.05 billion by 2025.

One of the greatest indicators that competitive gaming is going mainstream is the fact that it has been recognised by the Commonwealth Games. Indeed, it is expected to be included when the event takes place in Victoria in 2026.

Test Run Has Already Taken Place

A few years ago, the thought of seeing Esports at the Commonwealth Games would have been laughable. Now, it is a realistic prospect. It was recently reported that a dry run of the Commonwealth Esports Championships was held in Birmingham, England, at the 2022 Commonwealth Games to see if this type of competitive action could be included as an official event in 2026. It went well and garnered positive feedback from the people involved.

The Victoria edition of the Commonwealth Games is set to take place in 2026, with 16 sports already confirmed. However, the organisers are hoping to add more to the schedule with Esports being strongly considered. Competitive gaming has proven to be a popular spectator sport, with more people tuning in to watch it every year. By 2026, there could be close to a billion people watching Esports, meaning that it would be a popular inclusion at a major event.

Esports has been referred to as the “new sporting frontier,” and it wouldn’t be surprising to see it gaining even more credibility in the next decade. Even the world’s biggest traditional sports had to start somewhere. Football and cricket are now well-established and loved the world over, and there’s nothing stopping Esports from following a similar trajectory.

How Will This Affect Related Industries?

With the Commonwealth Games set to take place in Australia next time, the country could be in a prime position to capitalise on the inclusion of Esports. Part of the success of competitive gaming up to this point has been thanks to related industries pushing it, along with big name companies striking sponsorship deals. Australian companies, therefore, will most certainly seek to capitalise in 2026.

The betting industry was built around traditional sports, and it is now a behemoth industry around the world. In Australia, online betting is so popular that there are countless sites vying for bettors’ attention. Indeed, there are so many to sift through that people turn to comparison sites that list the best ones based on their offers and ratings. Bettors simply scroll through and then click a link to be taken directly to a site.

Many of these online sportsbooks are already offering eSports betting, and the number of markets available is only set to rise in the future. When the Commonwealth Games rolls around, betting sites could benefit from special offers. They may also start to have a greater focus on Esports, thus drawing more attention to the competitive gaming industry.

Esports at the Commonwealth Games isn’t just huge news for the industry itself, but it’s a great move for related industries. Australian companies are set to benefit in 2026, with the betting industry being in a particularly strong position to take advantage.

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eSports

Nigma Galaxy female CS:GO Champions: New docu-series follows rise to becoming champions

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Nigma Galaxy female CS:GO Champions: New docu-series follows rise to becoming champions
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This Sunday 14th, Nigma Galaxy is set to release the first episode of their new docu-series, Jiggy Biggy Best: A CS:GO Story, which follows their hugely successful female CS:GO team and their journey to becoming champions at two major tournaments this year.

The first instalment of the series will be launching on Nigma Galaxy’s YouTube channel at 1pm CEST on Sunday. You can find more information below, in case the team’s story would be of interest to your editorial plan:

  • Fans will get a behind the scene glimpse into the female Nigma Galaxy CS:GO team preparing for two of the biggest tournaments of their careers – ESL Impact League Season 1 in Dallas to the stand-alone ESL Impact tournament in Valencia
  • The docu-series also offers an exclusive peek into the teams journey to the top – their training regime, team cohesion and a deeper dive into the world of female esports
  • Uncover the dedication and support Nigma Galaxy have placed on the competitive female esports scene, one of the fastest-growing sub-genres in the industry
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