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More Than $6.08 Million Returned to Players via AGCCS in 2020

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More Than $6.08 Million Returned to Players via AGCCS in 2020
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During 2020, the AskGamblers Casino Complaint Service team helped return $6,084,575.42 of unpaid, delayed or unfairly confiscated money to players, achieving an average resolution time of less than 10 calendar days of all processed complaints.

The AGCCS is out with its official, annual report for 2020, bringing impressive results – the AskGamblers Casino Complaint Service managed to break its previous records in helping over $6,084,575.42 of unpaid, delayed or unfairly confiscated money get back to players. In total, AGCCS helped 13,811 players return $38M and counting via our Casino Complaint Service.

As per the AGCCS Annual Report 2020, our team received 11,012 new complaints, which makes more than 12% increase compared to the 2019 stats. Out of all filed cases, 2,373 were accepted and 2,057 complaints resolved. Additionally, the number of new players who filed complaints against 803 casino brands increased by 13%, jumping from 6,804 in 2019 to 7,680 players in 2020. The overall
resolution success rate for 2020 rounded at 81%.

In 2020, our Complaint team broke the previous record for the complaints average speed of resolution as well by achieving the staggering 235 hours, which is 32% faster compared to the 2019 stats.

Unequalled Competence and Dedication

The AskGamblers’ customer support team is a team of professionals who invest a great deal of knowledge, unprecedented dedication, time and urgency in handling both player and operator submissions with equal enthusiasm. Being the perfect mediator, AGCCS focuses on getting the truth, bringing justice, and finding the best solution while keeping both sides satisfied.

Denis Ristić, AskGamblers General Manager, reflected on this success by saying: “The fact we’ve managed to return over $6.08 million to players in 2020 is remarkable! Our AGCCS team has worked hard and keeps working hard; they have an extraordinary ethic and love for what they do which, I believe, is just one of the reasons why their results keep getting better year after year. I’m incredibly proud of everyone involved in the process of keeping AGCCS a reputable, trusted source of resolution.”

The AskGamblers team is proud to share our latest statistics report, and thank the players and operators for trusting and using our AskGamblers Casino Complaint Service. Likewise, the AskGamblers Casino Complaint Service continues to be at our players’ disposal at all times, should they experience any casino-related issues.

The interested parties can read a detailed report on the AGCCS 2020 stats and accomplishments on our website.

Industry News

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Strive Gaming, the award-winning real money gaming platform provider for North America, is pleased to announce the appointment of Ian Smith as its new Chief Technology Officer (CTO). With an illustrious career spanning over two decades in the gaming industry, Smith brings a wealth of experience and expertise to Strive.

Smith’s impressive career includes significant leadership roles at William Hill, Rank Group, Flutter Entertainment (owners of FanDuel) and Game Play Network. He has been instrumental in the technical development and growth of these businesses, each at varying levels of maturity and size.

At Rank Group, one of the UK’s leading land-based casino and bingo businesses, Smith oversaw the company-wide expansion of their Player Account Management (PAM) and Omni-Channel experience, demonstrating his ability to drive innovation and scalability within complex environments. This experience is extremely valid to tribal and commercial casinos alike who are figuring out how to create an ideal connection between land based and digital experiences.

With additional experience across Class III and Class II gaming, and a deep understanding of US regulatory and technical complexities, Smith brings a unique perspective to Strive Gaming. Known for his hands-on approach to technical leadership, Smith is committed to driving innovation and excellence within the organization.

“I’m thrilled to join the talented team at Strive Gaming,” said Smith. “Having worked with their PAM product from a customer perspective, I have firsthand experience of its quality and potential. I am confident that together, we can further evolve the company and achieve our vision of becoming the number one PAM provider in North America.”

Smith’s appointment underscores Strive Gaming’s commitment to fostering innovation and delivering cutting-edge solutions to its clients. His vast experience and proven track record make him an invaluable addition to the leadership team.

“We are delighted to welcome Ian Smith to Strive Gaming as our new CTO,” said Max Meltzer, CEO of Strive Gaming. “Ian has rare characteristics; exceptional hands-on skill, experience and yet a sense of calm, humility and above all a desire to help talent around him flourish. This coupled with his extensive industry experience in the gaming industry make him the right person to lead our technical initiatives and helping the business achieve its goals”

 

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Star Sports sponsors new trainer Brian Toomey’s yard

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Former jockey who was pronounced dead for six seconds after a fall in 2013 has embarked on a new training career with some high-profile owners 

Star Sports is the new sponsor of Brian Toomey’s yard in Buckinghamshire.

The 34-year-old, who was forced to retire as a jockey after a horrific fall at Perth in 2013 which almost claimed his life, has embarked on his first full season as a trainer, based at Bowstridge Farm in Chalfont St Giles.

After being granted his trainer’s licence in October, he has already secured some high-profile owners, including Amo Racing, Clipper Logistics, Jimmy Fyffe and Jeff Smith. Harry Redknapp provided him with his first winner when Wake Up Harry won at Kempton on 20th December.

Toomey joins leading jockey Harry Skelton and recently retired legendary rider Davy Russell in Star Sports’ stable of racing ambassadors. He will provide regular updates on the yard’s runners, his views on the biggest races and meetings during the Flat season, and video content looking back at his career as a jockey, his recovery from the fall and life as a new trainer.

“Becoming a trainer has been a dream for a long time,” said Toomey. “My story is an unusual one and I know how lucky I am to be here.

“I’m hugely grateful to all the owners who have supported me at such an early stage of my career, my landlord at Bowstridge Farm as it’s such a brilliant place to train and now to my new sponsors, Star Sports.

“I’m looking forward to telling my story as a new trainer and updating Star Sports’ customers on our runners, as well as my views on the big races and issues in the industry.”

Luke Tarr, Head of PR at Star Sports, said: “Brian’s story is truly inspirational. To achieve what he has, both in his recovery from such a serious head injury and in his determined pursuit of a trainer’s licence, shows exactly what he is made of, and we are delighted to sponsor the yard.

“He has already attracted some massive owners and we’re excited to produce some top-quality content with Brian at the beginning of what we’re sure will be a very successful training career.”

 

 

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SPIN INTO A WORLD OF MYSTERY AND FORTUNE WITH SPIN 2 RICHES™

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 Inspired Entertainment, Inc. (“Inspired” or the “Company”) (NASDAQ: INSE) a leading B2B provider of gaming content, systems, and solutions is thrilled to announce its latest slot game, Spin 2 Riches™, now available the UK B3/LBO market. Offering players an unparalleled gaming experience filled with mystery symbols and Fortune Spins. Spin 2 Riches invites players to embark on a thrilling adventure where every spin brings the promise of untold riches.

In Spin 2 Riches, players can activate the Mystery symbol by playing at the max stake of £2. Watch in anticipation as the Mystery symbol appears, revealing a random symbol that could pave the way for even more significant wins. But the excitement doesn’t end there – prepare to be captivated by Fortune Spins. Land three Fortune Spin symbols on the centre win line to unlock Fortune Spins across four-reel sets, offering an alternative to the base game and presenting players with two thrilling options: 1 in 10 or 1 in 20 chances to win big.

Spin 2 Riches is now available in retail, ready to captive players with its immersive gameplay and thrilling awards.

Richard Terry, UK Market Product director said: “Spin 2 Riches is set to be a great addition to the ever-expanding B3 top Inspired titles. With its vibrant theme, exciting Mystery symbol mechanic and the addition of Inspired’s phenomenal resonantly branded Fortune Spins™, players are sure to enjoy an entertaining experience

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