The Gambling Support Service (GSS) is delivered by Citizens Advice Scotland (CAS) in partnership with GambleAware.
The project delivers training to frontline workers, to help them recognise when people are at risk of, or experiencing, gambling harms. Training has been delivered to Citizens Advice Bureaux across Scotland, as well as local authority staff; services such as the police and paramedics; and debt advice, housing, and mental health charities.
GambleAware commissioned Kantar Public to conduct an independent evaluation to explore the experiences of those involved in the first two years of the project, and capture learnings from it.
The evaluation identified the progress made in building capacity among workforces across Scotland to identify and advise clients about harms related to gambling, with over 2000 professionals trained and a 97% satisfaction rate among trainees.
The evaluation found that stigma was both a personal and social barrier to seeking support. It identified some concerns and resistance among frontline workers concerning asking questions intended to identify gambling harm amongst their clients.
Advisors felt that the public understanding of the severity of gambling harm is limited, and stigma exists towards those experiencing gambling harm, which in turn reduces the numbers seeking advice.
To reduce hesitancy and increase confidence among frontline workers to ask questions designed to enable identification of harms resulting from gambling, the evaluation recommended:
- Producing clearer guidance for frontline workers explaining why gambling could be a problem for clients seeking assistance on a wide range of issues, and how to weave questions designed to identify harm into conversations.
- Exploring flexibility in the use of questions designed to identify harm, to encourage more natural conversations with clients about gambling harms and reduce stigma.
- Development of more thorough training designed to address the issue of perceived uncomfortable conversations about harms related to gambling.
Trainees reported feeling that GSS played a valuable role in improving client advice on and aiding the reduction of gambling harm across Scotland. Frontline workers were able to offer advice (such as helping clients download gambling website blocking apps), and signpost to relevant support organisations that were felt to be most suited to clients’ needs.
In 2022 GambleAware recommissioned the Gambling Support Service for a further three years, and Citizens Advice Scotland has actively engaged in embedding the learning from the evaluation, and exploring ways to reduce the barrier of stigma.
Anna Hargrave, Chief Commissioning Officer of GambleAware said: “This evaluation provides valuable insight into what can be improved in an already successful and impactful service.
“We know that discussions about gambling can be challenging and that training and the tools provided were key to preparing frontline workers to have conversations with clients about gambling.
“The production of clearer guidance and an increased flexibility around questions should help front-line workers in identifying harms, having sensitive client conversations and helping reduce stigma going forward.”
Derek Mitchell, Chief Executive of Citizens Advice Scotland, said: “The Scottish Citizens Advice network is proud to deliver this very important service, which has delivered real results by training over 2000 professionals on how to identify gambling related harms.
“It is very clear from the feedback we get that stigma is a major problem, and that is why it is so important for the CAB network that we do not judge anyone’s circumstances or background when seeking help, and believe it is vital people seek support as soon as possible.
“The earlier someone gets the support they need the faster they can deal with the problem, it really is as simple as that. The alternative is burying your head in the sand as problems grow and grow until they are overwhelming. People shouldn’t be embarrassed or worried about seeking help, it is the first step to solving their issues.”
IGT Earns Top Score in Human Rights Campaign Foundation’s 2023-24 Corporate Equality Index
International Game Technology PLC (IGT) announced that it received a top score of 100 on the Human Rights Campaign (HRC) Foundation’s 2023-24 Corporate Equality Index (CEI), the nation’s foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
The 2023-24 CEI includes 1384 participants and showcases how US-based companies promote LGBTQ+ friendly workplace policies in the US and abroad. The educational arm of the nation’s largest LGBTQ+ civil rights advocacy group, the HRC Foundation rated businesses on detailed criteria across four central pillars:
- Non-discrimination policies across business entities.
- Equitable benefits for LGBTQ+ workers and their families.
- Supporting an inclusive culture.
- Corporate social responsibility.
“IGT being recognized once again with a top score in HRC’s 2023-2024 Corporate Equality Index demonstrates our commitment to delivering an inclusive workplace culture where LGBTQ+ employees are welcomed and valued. Over the last few years, IGT has implemented a variety of important policies, practices, and benefits to make IGT a more inclusive employer for LGTBQ+ professionals, elevate company-wide allyship, and support IGT’s objective of continuous DEI learning and improvement,” said Brian Blake, IGT Vice President, Diversity, Equity & Inclusion.
“For well over two decades, businesses have played an important role in furthering LGBTQ+ equality by centering employee needs and voices when it comes to workplace inclusion. While there is much more work to be done, year-over-year growth in CEI participation is evidence of a business community that recognizes the responsibility and value in upholding equity and inclusion. Our goal at the Human Rights Campaign Foundation is to work in a spirit of partnership with companies, providing educational resources, leading benchmarking, and collaborating on ways for businesses to support the LGBTQ+ community,” said RaShawn “Shawnie” Hawkins, Human Rights Campaign Senior Director of Workplace Equality.
Since 2018, when IGT created the Office of Diversity & Inclusion (now the Office of Diversity, Equity & Inclusion), the Company has implemented a range of programmes, policy and systems changes, and leading practices that have promoted all dimensions of diversity to make it a more attractive and inclusive employer. These actions include:
- Implementing more inclusive and equitable hiring processes, including utilising LGBTQ+ job boards to post positions.
- Creation and support of employee-led and executive-sponsored Employee Impact Groups (EIGs) to work cohesively with IGT’s DEI team and support the development of new programming and policies.
- Facilitating mandatory and elective employee training courses that help support IGT’s diversity, equity and inclusion initiatives, including training on unconscious bias, cultural awareness and harassment.
- Establishing gender transition guidelines to best support an employee and their manager, human resources business partner, or an employee’s dependent who is transitioning.
- IGT’s commitment to LGBTQ+ employees extends to the Company’s global offices and facilities through its transgender-inclusive restroom/facilities policy and gender-neutral dress code policies.
- The voluntary option for employees to personally select and share their preferred pronouns. Respecting and creating space to recognise gender identity is a core element of DEI at IGT.
Genius Sports Launches FanHub ID, the First Unified Fan Identification Solution for Advertising
Genius Sports, the global leader in sports data and technology, launched an innovative new identification solution, FanHub ID. The privacy-compliant solution uses proprietary online and offline data signals to build fan-based profiles, giving marketers and content owners new opportunities to reach and measure engaged sports audiences at scale.
With an innovative approach to activating sports-based identity signals powered by AI-based technology, Genius Sports will offer its customers the ability to reach audiences on and offline. Leveraging the Genius fan-based identity graph, Genius Sports puts the power back into the hands of the marketer and content owner to reach, engage, measure and capture audiences across channels in an always-on ecosystem. The new FanHub ID revolutionises sports advertising and marketing by offering a single, unified profile for millions of sports fans, enabling customers to find their audience in contextually relevant content across programmatic and digital channels.
“Sports fans make up the world’s most passionate audiences, but marketers and content owners still struggle to identify, measure, and engage their fan personas. FanHub ID gives them the ability to activate fan data to enable long-term loyalty,” Manny Puentes, GM of Advertising at Genius Sports, said.
The new technology will be rolled out and made available to all existing Genius Sports customers. The key benefits of FanHub ID include:
- Sports content owners can better understand and engage their fans to generate incremental sponsorship dollars.
- Fanbases can finally be found across multiple marketing channels and reached with privacy-compliant personalised messaging.
- A single, unified profile for millions of sports fans enables brands to run relevant ad campaigns to specific sports audiences based on their individual interactions and preferences.
“FanHub ID drives immediate impact to current Genius Sports customers by helping them better understand their audience and extend their sponsorship dollars beyond their owned and operated content. Sports content owners will finally have the insights they need to drive deeper engagement and find the most valuable fans of the future,” Josh Linforth, Chief Revenue Officer at Genius Sports, said.
Experts from Las Vegas and Macau to Appear at Arabian Business Casino Countdown Conference
Some of the world’s biggest casino bosses from Las Vegas and Macau have been confirmed to speak at “Casino Countdown,” the first-ever Arabian Business Conference to focus entirely on gaming. The event will take place at The Atlantis, Royal on January 25 next year, from 9 am.
The stellar line up is being led by Debra Nutton, an industry legend with experience working at MGM, Bellagio and Wynn Resorts. She will deliver a keynote on the opportunities and challenges the industry faces, along with revealing the best practices and innovations the ecosystem will need to keep in mind.
Also confirmed to speak is Alex Dixon, the President and CEO of Q Casino and DRA. Another industry legend who worked in Las Vegas, Dixon has previously held senior leadership roles at MGM Resorts International, Caesars Entertainment Corp, and Goldman Sachs & Co. Dixon will delve into the financial intricacies of the gaming landscape, while outlining the investment model and prospects for potential operators, including the positive economic impact on local communities.
The UAE announced this year the appointment of its first-ever gaming regulator – the General Commercial Gaming Regulatory Authority (GCGRA) – and regulations are set to play a key part in any growth of the industry.
One of the world’s most renowned lawyers in gaming, Antonio Lobo Vilela, is flying in from Macau to speak on the topic. He previously played a key role as the senior legal adviser to the Macau Gaming Commission, where he oversaw the first gaming concessions in the special administrative region. Vilela will deliver insights into successful regulatory models and best practices, while touching on the trends of gaming regulations worldwide.
The event will also have a special focus on technology including the opportunities in the thriving world of Web 3.0. The UAE is a global pioneer in this field, with Dubai already unveiling a plan to become a hub for metaverse development. One leading firm in this arena, metaverse-focused specialist Megavrse, will showcase how consumers will be able to experience gaming virtually, and the impact this could have for the ecosystem both in the region and further abroad.
Other key speakers will be announced in the coming days.
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