Industry News
Evaluation of Gambling Harm Advice Service in Scotland Evidences Stigma as a Barrier to Identifying and Asking for Support for Gambling Harm
The Gambling Support Service (GSS) is delivered by Citizens Advice Scotland (CAS) in partnership with GambleAware.
The project delivers training to frontline workers, to help them recognise when people are at risk of, or experiencing, gambling harms. Training has been delivered to Citizens Advice Bureaux across Scotland, as well as local authority staff; services such as the police and paramedics; and debt advice, housing, and mental health charities.
GambleAware commissioned Kantar Public to conduct an independent evaluation to explore the experiences of those involved in the first two years of the project, and capture learnings from it.
The evaluation identified the progress made in building capacity among workforces across Scotland to identify and advise clients about harms related to gambling, with over 2000 professionals trained and a 97% satisfaction rate among trainees.
The evaluation found that stigma was both a personal and social barrier to seeking support. It identified some concerns and resistance among frontline workers concerning asking questions intended to identify gambling harm amongst their clients.
Advisors felt that the public understanding of the severity of gambling harm is limited, and stigma exists towards those experiencing gambling harm, which in turn reduces the numbers seeking advice.
To reduce hesitancy and increase confidence among frontline workers to ask questions designed to enable identification of harms resulting from gambling, the evaluation recommended:
- Producing clearer guidance for frontline workers explaining why gambling could be a problem for clients seeking assistance on a wide range of issues, and how to weave questions designed to identify harm into conversations.
- Exploring flexibility in the use of questions designed to identify harm, to encourage more natural conversations with clients about gambling harms and reduce stigma.
- Development of more thorough training designed to address the issue of perceived uncomfortable conversations about harms related to gambling.
Trainees reported feeling that GSS played a valuable role in improving client advice on and aiding the reduction of gambling harm across Scotland. Frontline workers were able to offer advice (such as helping clients download gambling website blocking apps), and signpost to relevant support organisations that were felt to be most suited to clients’ needs.
In 2022 GambleAware recommissioned the Gambling Support Service for a further three years, and Citizens Advice Scotland has actively engaged in embedding the learning from the evaluation, and exploring ways to reduce the barrier of stigma.
Anna Hargrave, Chief Commissioning Officer of GambleAware said: “This evaluation provides valuable insight into what can be improved in an already successful and impactful service.
“We know that discussions about gambling can be challenging and that training and the tools provided were key to preparing frontline workers to have conversations with clients about gambling.
“The production of clearer guidance and an increased flexibility around questions should help front-line workers in identifying harms, having sensitive client conversations and helping reduce stigma going forward.”
Derek Mitchell, Chief Executive of Citizens Advice Scotland, said: “The Scottish Citizens Advice network is proud to deliver this very important service, which has delivered real results by training over 2000 professionals on how to identify gambling related harms.
“It is very clear from the feedback we get that stigma is a major problem, and that is why it is so important for the CAB network that we do not judge anyone’s circumstances or background when seeking help, and believe it is vital people seek support as soon as possible.
“The earlier someone gets the support they need the faster they can deal with the problem, it really is as simple as that. The alternative is burying your head in the sand as problems grow and grow until they are overwhelming. People shouldn’t be embarrassed or worried about seeking help, it is the first step to solving their issues.”
Casino Games
BetMGM is launched in the Netherlands, bringing an authentic Vegas experience to the Dutch market
The golden Vegas offerings and entertainment of BetMGM is coming to the Netherlands, following a successful launch in the UK. BetMGM will offer a best-in-class Las Vegas experience to deliver a new golden era of online casino and sports betting in the Netherlands. Leveraging LeoVegas Group’s proprietary technology and platform, the launch marks a significant step in the brand’s international expansion.
BetMGM, the entertainment and sports brand known for its golden offerings and authentic Vegas experience, is launching in the Netherlands. The new brand is set to provide customers with exciting new product features, including large-scale jackpots, loyalty rewards, exclusive slots, as well as unique and compelling sports promotions. Utilising LeoVegas Group’s proprietary technology and platform, this expansion into the Dutch market represents the second European launch, succeeding a well-received rollout in the United Kingdom.
Gary Fritz, President of MGM Resorts International Interactive, said “We are thrilled to launch BetMGM in the Netherlands and build on BetMGM’s successful expansion into global markets. The Dutch market offers an exciting opportunity and will be an important part of our international expansion efforts and strategy to become a global gaming leader.”
Gustaf Hagman, Group CEO at LeoVegas Group, said “Our launch in the UK was tremendously successful, and we eagerly anticipate bringing the golden Vegas experience to the Netherlands. This launch in the Dutch market is an important step in our international expansion, but we have much more in store.”
Industry News
“Royal Flash” Unveiled by PopOk Gaming – An Exciting Journey Back to Classic Slot Gaming!
PopOK Gaming, a trailblazer in the world of iGaming, is happy to announce the launch of their latest slot game, “Royal Flash.” This classic-style slot game takes players on a fruity escapade, promising an exhilarating journey filled with excitement and grand wins fit for royalty.
Drawing inspiration from traditional fruit machines, “Royal Flash” exudes classic charm with its timeless design and iconic symbols. Set across 5×3 reels and featuring 10 paylines, this game is adorned with familiar fruit symbols such as strawberries, cherries, grapes, and the illustrious Seven symbol.
But the real excitement lies in the gameplay – each Wild symbol that graces the reels expands to form a Wild reel, ramping up the intensity and offering thrilling win potential with every spin. Additionally, keep a keen eye out for the coveted gold bar symbol; landing three or more unlocks a prize from any position on the reels, adding an extra layer of thrill to your gaming experience.
Players can expect to bask in the glory of majestic wins, with the opportunity to claim up to 1,500 times their bet in this modernized twist on a retro-inspired classic. Whether you’re a seasoned slot enthusiast or a newcomer to the world of gaming, “Royal Flash” promises an unforgettable adventure filled with excitement, thrills, and the chance to win big!
Experience the Majesty of “Royal Flash” Today!
Industry News
NuxGame’s Aggregation Platform shortlisted in EGR B2B Awards
NuxGame, the experienced betting and casino software provider, has been recognised at this year’s EGR B2B Awards, receiving a nomination for its Aggregation Platform.
The EGR B2B Awards is one of the most esteemed events in the industry and this shortlisting solidifies NuxGame’s status as a leading casino software supplier and a one-stop shop for casino operators.
Winners are to be selected by a panel of industry experts ahead of the ceremony at The Roundhouse in London on 13th June.
NuxGame’s aggregation platform boasts over 13,600 slots titles from 135 leading providers, which has recently been bolstered thanks to partnerships with the likes of 3 Oaks Gaming, Vivo Gaming and Hacksaw Gaming.
The nomination follows a strong year for the provider, which has made strides in player retention and acquisition tools for its aggregation platform customers with features such as free spins, network tournaments, live streamer promotions and custom thumbnails.
This latest development for NuxGame serves as a testament to its philosophy of staying ahead of the tech curve and harnessing the latest technologies to provide a bespoke and customer-centric service.
Denis Kosinsky, Chief Operating Officer at NuxGame, said: “The EGR B2B Awards is one of the most important dates in the iGaming calendar, so we are honoured that our leading casino aggregation platform has been shortlisted.
“It’s fantastic to be recognised in these prestigious awards, as we are dedicated to delivering the most innovative casino game aggregation platform for our customers.”
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