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IDnow supports Lottoland with worldwide online identification solution

George Miller

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Demand for AI-based identification grows in 2020
Reading Time: 2 minutes

 

The leading online lottery provider places its trust in automated and highly secure ID verification

IDnow, a leading provider of Identity Verification-as-a-Service solutions serving over 250 customers will support Lottoland with the digital transformation of its identification processes. In order to meet child protection legislation requirements in an even more user-friendly way, in future the gaming provider will use IDnow AutoIdent to directly verify the legal age of its customers during initial registration. Thanks to IDnow’s highly secure and fully automated solution users can identify themselves via an app in a very short time and without media discontinuity.

Lottoland is one of the largest private providers of online lotteries and gaming in Europe. Currently, more than 20 international lotteries and a large variety of games are available to Lottoland’s approx. 10 million customers. To ensure that new customers log on using their genuine identity and, above all, prove they are of legal age, during initial registration customers are required to identify themselves using an official identity document – a challenge when dealing with more than 100 countries of origin. IDnow can identify ID cards, passports and other ID documents from 193 countries in real time making it the perfect partner for Lottoland when it comes to Identity Verification-as-a-Service solutions: On the one hand, identification is quick and easy for the customer, on the other hand, these solutions also comply with all applicable legal requirements for every country involved.

The verification of gaming customers is currently the subject of heated debate, particularly in Great Britain: since May 2019, a new regulation has been in force there requiring all players to register and authenticate themselves immediately, even when playing free games. This legislation is intended to protect minors and prevent underage persons from playing online. Furthermore, the new system ensures the faster detection of misuse and criminal activities. Therefore, providers must verify the customer’s name, address and date of birth when opening an account.

“In our business, flexible customer service, security and legal compliance are crucial. With its online identification solution, IDnow offers us the very best in all areas,” says Nigel Birrell, CEO at Lottoland. “Many customers use our services via smartphone and fill out their tickets using our app while on the move. With IDnow AutoIdent, we can now accept orders independently from our service centre around the clock – worldwide. This will enable us to meet increasing global demand and provide our users with a perfect customer experience from the moment they sign up, without making any compromises regarding legal compliance”.

IDnow AutoIdent is an intuitive, AI-driven solution that enables automated identification in minutes without the need for specially trained personnel. To verify their identity, the user simply needs to have their face and ID card captured and validated using a webcam or smartphone camera. IDnow technology automatically recognises both machine-readable and non-machine-readable parts of the ID document as well as additional security features such as holograms. In the next step, the system checks whether the ID document also matches the person who wants to verify their identity: the camera compares biometric data and checks whether a real person is in front of the lens using a short video stream and not just a photo. Therefore, verification with the help of a real person is only necessary in unclear and exceptional cases. IDnow takes over the entire procedure for its customers, including mechanical testing in unclear cases to enable maximum conversion rates while maintaining simple processes.

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EGBA Demands pan-European Consumer Rights for iGaming

Niji Narayan

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EGBA Demands pan-European Consumer Rights for iGaming
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The European Gaming and Betting Association (EGBA) has demanded for the introduction of a specific single set of consumer rights for Europe’s iGaming sector.

The European Commission (EC) will publish its new consumer strategy later this year. The EGBA wants the EC to incorporate its demand into the new strategy. It is now consulting stakeholders for developing a single pan-European set of consumer rights.

EGBA has sent a letter to EC with the following excerpts:

In its submission to the EC, it says: “The lack of regulatory consistency jeopardises online players’ safety, as it exposes them to the unregulated and unsafe websites of the black market, which profits to the detriment of the European economy.

“EGBA advocates sector-specific EU regulation for consumer and minor protection.

“There are simple rules that can be proposed, to ensure that online players, minors and players who are at risk are equally protected.

“For example, self-excluded players could benefit from a European self-exclusion register, that would prohibit access to any regulated website of the EU.

“To bridge the gap stemming from inconsistent rules on protecting minors from gambling marketing, EGBA has recently published a European code of conduct to establish minimum requirements on responsible advertising.

“Greater regulatory cooperation between member states can also facilitate the dialogue to achieve harmonisation.

“To this end EGBA regrets the dissolvement of the European expert group for online gambling, as national gambling regulators are deprived from the opportunity to meet and exchange in the framework of a common platform.”

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Industry News

Jumpman Gaming Integrates Slingo Originals Content

Niji Narayan

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Jumpman Gaming Integrates Slingo Originals Content
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Gaming Realms plc has announced that its Slingo Originals content is live with Jumpman Gaming platform.

Jumpman Gaming is a UK-based B2B casino networks offering about 600 fun, casual and affordable slots and bespoke bingo games.

Slingo Originals content will now also be distributed via SG Digital’s Opening Gaming System platform to Jumpman’s white label partners.

Michael Buckley, Executive Chairman of Gaming Realms, said: “We’re delighted that through our partnership with Scientific Games we have been able to launch our Slingo Originals content with Jumpman, a key innovator in the iGaming industry operating an extensive network of partner sites.

“The partnership is testament to the popularity of the Slingo content range and we look forward tocontinuing to innovate, launching market-leading content to new audiences.”

Kris Kukula, MD of Jumpman Gaming, remarked: “We’re delighted to welcome the Slingo content to our network. Given its success, both in the UK and globally, we believe it will be a perfect fit to expand our customer and entertainment experience.”

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Australian Study: Loot Box Buyers More Susceptible To Problem

Niji Narayan

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Australian Study: Loot Box Buyers More Susceptible To Problem
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Researchers in Experimental Gambling Research Laboratory (EGRL) at CQUniversity Australia has found that purchase of loot boxes make players more prone to real-life gambling problems. According to the study, players who purchase loot boxes are not only more likely to gamble in real life but more likely to wager for large amounts as well.

The study was funded by the NSW Government Responsible Gambling Fund. It had a sample size of 1,954 NSW residents who age ranged from 12 to 24. Among the respondents, 22.3% admitted to have gambling problems. The high percentage of people with gambling problems could be due to the fact that sample was chosen among people who engage with gambling and video games.

The study also found that 62% of the most popular video games have loot boxes of some form. In the study, a large majority of respondents (93.2%) had played at least one of these games in the last 12 months and 69.4% had opened a loot box from these games in the same period, However, only 32.9% of the respondents have actually bought the loot boxes.

Professor Matthew Rockloff, the lead author of the study, said: “[Loot boxes] are a growing concern because of the risk and reward elements associated with them that is similar to gambling and there are currently no age limits to play these games. For both young adults and adolescents, there was a strong association between current loot box use and gambling risk. Consequently, although median expenditure on loot boxes is modest, there is evidence that these products are associated with harmful gambling involvement.”

The study urges for preventative measures to prevent the exposure of adolescents to loot boxes.

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