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Compliance Updates

UK’s Gambling Commission publishes tougher ad rules

Niji Narayan

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The UK’s Gambling Commission has released a new set of updated rules regarding advertising, which are more stringent and tougher than the older set of rules. The commission said that the new set of rules “provide stronger protection for consumers and ensure they are treated fairly by gambling businesses.”

The new rules are set to come into effect from October 31 this year. The new rules empower the commission to sanction operators who break advertising rules and even impose fines.

Gambling companies will also face action for advertising failings by third-party affiliates, while the commission can also punish operators that send “spam” marketing emails or texts.

The commission also said the new rules will make it quicker and easier to react to breaches of consumer law, such as unfair and misleading practices.

In addition, companies will now have access to an improved complaints process, which will include an eight-week deadline to resolve such issues.

The move comes after the commission last month urged the UK industry to “step up” in order to help the regulator improve standards across the sector.

Neil McArthur, chief executive of the Gambling Commission, said that the latest changes “will protect consumers from irresponsible advertising and misleading promotions, ensure that they can withdraw their money more easily, and will mean that firms have to deal with complaints more swiftly”.

Responding to today’s announcement, Clive Hawkswood, chief executive of the Remote Gambling Association (RGA), told iGamingBusiness.com that while it is too early to assess the overall impact of the new requirements as a package, “none of these changes should come as a surprise to anyone.”

Hawkswood added: “The industry has already acknowledged the need for improvement in some of the key areas such as complaints-handling and the flaws previously identified by the Competition and Market Authority (CMA).”

Hawkswood also told iGamingBusiness.com that although the RGA initially raised concerns about using regulatory powers to underpin the voluntary regulation system for campaigns overseen by the Advertising Standards Authority (ASA), it shares the commission’s objective of “maximising compliance through improved guidance and transparency.”

He added: “There are many in the industry who continue to have reservations about the subjectivity that is inherent in many of the ASA’s rulings – for example, in determining what might be considered to be advertising that is ‘of particular appeal to children’ – but we are already working with them to get a better understanding of the decision-making processes.”

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Compliance Updates

CT Gaming Interactive Secures Spanish Licence

Niji Narayan

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CT Gaming Interactive Secures Spanish Licence
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CT Gaming Interactive has received the licence to provide its online content in the Spanish regulated market. The company’s online casino games will be soon live and available in Spain.

The news comes after CT Gaming’s recent certification for the Italian market, cementing the developer’s presence in the European online gaming market.

“Following our successful licencing process in Spain we are ready to launch our content for the market. We are confident that the players will enjoy the unique experience our games offer. This is an important step for CT Gaming Interactive and the next milestone in our growth strategy to expand on regulated markets,” Lachezar Petrov, General Manager of CT Gaming Interactive, said.

“We are excited to start offering our content to the Spanish market. We are in the final stages of negotiating with the biggest platform in the country that will avail operators to have our well known and preferred by players games,” Lachezar Petrov added.

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Compliance Updates

EU Report Suggests Consumer Protection Approach to Tackle Loot Boxes

Niji Narayan

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EU Report Suggests Consumer Protection Approach to Tackle Loot Boxes
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A report commissioned by the EU Internal Market and Consumer Protection Committee has recently come to the conclusion that the EU should stop approaching loot boxes as a gambling issue and treat the practice as a consumer protection issue.

The report concludes that while the problematic practice can be dangerous due to the way that it can prey on obsession and addiction, especially in younger players, gambling can only be regulated on a country to country basis. This would leave the rule of law for loot boxes and gambling in gaming fragmented among the Member States that make up the EU as each country will be allowed to create there rules separate from the others.

“Since gambling is a national competence of the Member States, approaching the issue from this angle may lead to a fragmented market for video games within the EU… It is therefore recommended to tackle problematic game designs from a wider consumer protection perspective,” the report said.

As a result of this report, the recommendation has been made that loot boxes and problematic game designs be treated as a consumer protection issues, which the EU has the power to set standards for across all Member States. This conclusion comes from the risks that loot boxes can pose to vulnerable and younger players who either may build addictive behaviours, or not understand the true values of their purchases.

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Compliance Updates

Gaming Innovation Group receives CSIE license in New Jersey, USA

George Miller

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Gaming Innovation Group receives CSIE license in New Jersey, USA
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Gaming Innovation Group (GiG) is pleased to announce its subsidiary, iGaming Cloud Inc., has today been granted a permanent casino service industry enterprise license (CSIE) from the Division of Gaming Enforcement (DGE) in New Jersey, USA. The application was filed back in June 2018, and GiG has supported Hard Rock International’s casino operations in New Jersey under a so-called transactional waiver pending the final approval.

The license is granted for five years and gives GiG a permanent license to provide its real-money online casino platform solution to operators in the state of New Jersey.

Richard Brown, CEO of GiG says: “We are delighted to receive the CSIE license after a long and comprehensive process. This is a great achievement for GiG and gives us a solid confirmation that our platform, procedures and operations are meeting the highest standards out there.”

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