Compliance Updates
IBAS Unveils New Plans to Become the First Gambling Ombudsman
The Independent Betting Adjudication Service (IBAS) has unveiled plans to become the new Gambling Ombudsman.
IBAS believes the long-awaited UK Government White Paper will call for the creation of a new Ombudsman, once released. IBAS claims it is the perfect candidate for the role, aiming to protect consumers from gambling harm while raising industry standards across the board.
The body already offers an alternative dispute resolution (ADR) service – as opposed to the Gambling Commission, which is the official route for resolving issues.
Per its bid to become the UK’s first Gambling Ombudsman, IBAS has outlined its aims and goals should it assume the position.
IBAS has called for its Ombudsman governance framework setting to be produced outside its remit; new and compulsory funding from the industry to ensure impartiality remains central to all gambling disputes; and a Fair Play Code – outlining the criteria for deciding complaints, including fairness terms & conditions for harmful gambling complaints.
“IBAS’s experience, expertise and commitment to independent decisions are unparalleled – having resolved over 85,000 gambling disputes. I welcome the creation of a new Ombudsman, but for this to work it needs to be run by an organisation that understands the sector and has a track record of helping and protecting consumers. An Ombudsman with additional resources, built on the foundations of IBAS is best placed to hit the ground running, protecting consumers, and raising industry standards through fair, consistent decision making and constructive dispute avoidance feedback,” Richard Hayler, Managing Director of IBAS, said.
“It’s an exciting time for the gambling industry. There is a real opportunity to enhance the service offered to gambling customers through a new Ombudsman. IBAS has been committed to providing an accessible, fair, and independent service to all gambling consumers. Our plan for a Gambling Ombudsman would make sure consumers are protected and avoid the backlog of complaints. On top of this, this plan provides a solution that works for Government, the Regulator, and the industry,” Andrew Fraser, Chairman of IBAS, said.
Compliance Updates
Compliable Expands Licensing Offering to Europe and Latin America
Leading licensing management solution now supports new global markets
Leading compliance software provider Compliable is now supporting licensing in European and Latin American markets, further strengthening its proposition following a successful period of growth in the United States.
With experience of working with prominent industry brands including FanDuel, Bet365 and BetFanatics in North America, Compliable’s platform can now help companies complete, manage and maintain gaming licenses across multiple global jurisdictions.
Compliable is expanding into new markets at a time of increased regulatory obligations in numerous regions as well as a heightened demand from suppliers and vendors to get licensed from a reputational point of view.
Markets in Europe as well as emerging regions in Latin America are now supported by Compliable’s software solution, which enables operators and suppliers to enter new countries more quickly and reduces the ongoing burden of regulatory requirements.
Compliable’s software platform and tools provide customers both significant time and cost savings, as employees enter key information just once in the licensing process with the information then auto-populated across multiple forms, generating error-free applications every time.
The solution cuts the time it takes to get employees licensed by 90% to less than an hour, which has led to an increase of up to 700% in the number of employees that can be onboarded.
“Following discussions with our customers and prospects, it became clear that there is a demand for our market-leading licensing management solution outside of the United States and we are pleased to now be able to streamline the licensing process for even more companies in additional jurisdictions,” the Chief Executive Officer for Compliable, Chris Oltyan, said. “Licensing compliance can slow down your ability to expand into new markets but it doesn’t have to. Using our platform to remove bottlenecks in the acquisition and management of licenses frees up time and attention so our customers can focus on their go to market plans.”
Compliance Updates
ITIA: Croatian Official Suspended from Tennis
The International Tennis Integrity Agency (ITIA) confirmed that Croatian tennis official Marko Stojanovic has been suspended from the sport for five years and six months after admitting to breaches of the Tennis Anti-Corruption Programme (TACP).
Stojanovic, a national-level official, admitted to 15 breaches of the TACP, including manipulating data from matches in which they were an official to facilitate betting.
Stojanovic, who is accredited at national level and has officiated at ITF tournaments, co-operated fully with the ITIA investigation and accepted an agreed sanction, waiving their right to a hearing before an independent Anti-Corruption Hearing Officer. Stojanovic has also been fined $25,000, of which $18,750 is suspended.
The official’s agreed sanction began on 19 February 2024 and will end at midnight on 18 August 2029.
During the suspension, Stojanovic is prohibited from officiating at, or attending any tennis event authorised or sanctioned by the members of the ITIA (ATP, ITF, WTA, Tennis Australia, Fédération Française de Tennis, Wimbledon and USTA).
The ITIA is an independent body established by its tennis members to promote, encourage, enhance and safeguard the integrity of professional tennis worldwide.
Compliance Updates
MGA Successfully Hosts its First Sports Betting Integrity Conference
The Malta Gaming Authority (MGA) has hosted its first Sports Betting Integrity Conference, further cementing the Authority’s dedication to fostering open dialogue, knowledge-sharing and maintaining a gaming landscape that is free from corruption and any form of unethical practices.
The event convened high-profile stakeholders integral to the sports betting integrity sector, including the Union of European Football Associations (UEFA), the International Olympic Committee (IOC), the International Betting Integrity Association (IBIA), the United Nations Office on Drugs and Crime (UNODC), the International Tennis Integrity Agency (ITIA), the eSports Integrity Commission (ESIC), Genius Sports and Sportradar.
Local stakeholders included the Malta Police Force, the Malta Football Association (MFA), the Authority for Integrity in Maltese Sports and the Office of the Attorney General.
Opening the conference, MGA CEO Charles Mizzi said: “As the MGA, ensuring the integrity of sports betting is not merely a regulatory obligation; it is a cornerstone of our commitment to fostering a fair and sustainable gaming environment.”
Mr Mizzi emphasised that the conference’s foremost objective was that of leading a united effort in addressing the complex challenges of maintaining integrity within sports and sports betting. As the industry continues to transform – introducing new technologies and increasingly sophisticated methods – success depends on the ability to share knowledge, experiences and best practices. Through this synergy, stakeholders can outpace those intent on corrupting the essence of sports and betting.
Such gatherings, therefore, serve as invaluable opportunities to pool resources and expertise, serving as catalysts for positive change. The Authority extends its gratitude to all attendees for their engagement and participation.
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