Connect with us
SIS

Industry News

Innovative Technology Germany Expands Customer Support Team to Provide First-Line Technical Support

Niji Narayan

Published

on

Innovative Technology Germany Expands Customer Support Team to Provide First-Line Technical Support
Reading Time: < 1 minute

 

Innovative Technology Germany has expanded its customer support team to provide first-line technical support to local customers. The company has appointed Annabell Fock as the customer support advisor in February. This is part of the company’s global expansion by setting up dedicated teams in several of their office locations.

“We are delighted that our customers from Germany and the surrounding countries can now contact the office directly for any first-line technical support they may need. This extends our global reach, as well as ensuring that customer queries are resolved quickly and effectively, providing a more direct, localised service,” Mirko Zwing, Lead Customer Support Engineer for Innovative Technology Germany said.

“The past three months have been a steep learning curve, but I have enjoyed every minute. My role is to provide technical support for our wide range of cash validation products via email and phone. Main responsibilities include testing, installation of software, prioritising support requests and giving advice on maintenance. I was attracted to the international nature of the role and I enjoy speaking with customers and colleagues from a variety of different countries. This support role is very varied, so every day is different which I like,” Annabell said.

“Annabell has a background in IT systems, so is very technically capable and manages our systems well.  She is settling in brilliantly and is already proving to be a real asset to the office. I look forward to seeing her progress over the coming months and years,” Steve Geske, Customer Support Engineer said.

Advertisement

Industry News

Nuvei Announces New Corporate Positioning and Brand Merger with SafeCharge

Niji Narayan

Published

on

Nuvei Announces New Corporate Positioning and Brand Merger with SafeCharge
Reading Time: < 1 minute

 

Payment technology provider Nuvei has announced the launch of its new corporate positioning, tagline and redesigned website.

The new brand represents the company’s drive to unite payment technology and consulting. Its mission is to provide the payment technology and intelligence businesses need to succeed locally and globally, through one integration.

This also marks the brand merger with SafeCharge, which Nuvei acquired in August 2019. SafeCharge will now operate under the Nuvei name, representing its global brand. The integration of both organisations under one name and a full-stack, native payment technology platform is designed to further remove payment barriers worldwide, empowering merchants with unparalleled global commerce capabilities.

“Businesses are looking for partners, both strategic and technological. We’ve become the payment technology partner that our clients can count on to make our world a local marketplace. We aim to deliver unified commerce solutions and expertise, helping our clients capture every payment opportunity that comes their way – no matter where or how they operate,” Phil Fayer, chairman and CEO of Nuvei, said.

Through a single integration, Nuvei provides a seamless payment journey with connectivity into 200 geographic regions and local acquiring in 30 markets. Businesses can easily accept more than 450 alternative and local payment methods in 150 currencies, delivering a frictionless customer experience wherever transactions happen. Nuvei’s collective intelligence and proven technology offer merchants the ability to increase approval rates, enhance customer retention and loyalty, reduce fraud and simplify business operations.

Continue Reading

Industry News

Spiffbet Set to Acquire Goliath Casino

Niji Narayan

Published

on

Spiffbet Set to Acquire Goliath Casino
Reading Time: 2 minutes

 

Spiffbet is set to acquire the parent company of Goliath Casino, a Swedish online casino operator that mainly targets higher spending players.

In a deal that still has to be approved, Spiffbet will offer Goliath shareholders new shares in Spiffbet. Up to 6,632,331 Spiffbet shares will be issued at SEK0.401 each, which will represent 3.8% of all Spiffbet shares and correspond to a value of around SEK2.6 million (€252,518).

Spiffbet plans to offer a further private placement worth SEK856,073 to selected investors, including some Goliath shareholders, to partially finance the acquisition of Goliath as a wholly-owned subsidiary.

Goliath’s director board has recommended the deal, but it will need approval from 90% of Goliath’s shareholders. So far, 84.2% of shareholders have indicated their support.

Spiffbet, which completed a merger with Metal Casino earlier in the year, has said it expects Goliath to make a contribution to profit for the second half of the year.

“The acquisition of Goliath strengthens our position in the online casino and is an important part of our acquisition plan. Through Goliath, Spiffbet gets access to a new brand that is internationally viable and that we can develop and expand into new markets,” Henrik Svensson, Chief Executive of Spiffbet, said.

“Furthermore, the coordination benefits with Metal Casino are clear. Goliath fits in well with our business and complements our market presence with a different profile and partly other markets,” Henrik Svensson added.

“Through the acquisition, Goliath gets a fresh start and can, through Spiffbet, continue to develop and be part of a larger group of companies where other brands are included. Spiffbet has strong support from its owners to be the locomotive in the consolidation that is taking place in the gaming industry and I look forward to being a part of this journey,” Claes Wenthzel, Chairman of Goliath, said.

Continue Reading

Industry News

Casino.org Launches “Player Assist” Service

Niji Narayan

Published

on

Casino.org Launches “Player Assist” Service
Reading Time: < 1 minute

 

Casino review site Casino.org has launched its exclusive “Player Assist” service, bringing a new level of support to its players. The casino review site’s new service allows its users to issue complaints about any of its partner sites in just four simple steps.

A site which puts honest, expert advice at the forefront of everything they do, Casino.org wanted to echo this sentiment further than just choosing a casino through their site. The Player Assist service has been launched to aid them in following through with their users if anything should go wrong past the referral stage.

The feature will run completely independent of the partners on the site, so that they can offer their services 100% free of charge.

Casino.org is one of the most popular guides to online casinos and gambling. Its team of experts provides players with a wealth of information to help them guarantee safe play online and win more.

Continue Reading
Advertisement
NSoft

Global Gaming Industry Newsletter – Weekly Digest (sent every Wednesday)

Please select all the ways you would like to hear from European Gaming Media and Events:

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here. Read more about European Gaming Media and Event's Privacy Policy and Terms of Service.

Subscribe to our News via Email

Enter your email address to subscribe to our news and receive notifications of new posts by email.

Trending

Notice for AdBlock users

We are constantly showing banners about important news regarding events and product launches. Please turn AdBlock off in order to see these areas.