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UKGC: Have your say on tougher rules for identifying and tackling gambling harm – including customer affordability

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UK Gambling Commission announces package of changes which make online games safer by design
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The Gambling Commission is calling for views from the industry, consumers and other stakeholders on stronger requirements on online operators to identify consumers who may be at risk of gambling harm and to then interact and take action to prevent those harms.

Launched yesterday, the consultation calls for feedback from a range of stakeholders on proposals that strengthen the expectations on gambling businesses to act on information they have about a consumer’s vulnerability and to conduct assessments of whether the customer’s gambling is affordable at thresholds set by the Commission.

It is also calling for evidence on what the thresholds for these affordability checks should be and the nature of those checks.

Tim Miller, executive director, said: “Whilst some operators have continued to improve their customer interaction processes, our evidence shows that many online operators are not setting thresholds for action at appropriate levels. They are not taking the appropriate action or acting quickly enough when they do identify risks of potential harm.

“We are clear on the need for gambling companies to take further action and that the Commission must set firm requirements to set consistent standards. But we want to have an open discussion with the gambling industry, consumers, people with lived experience and other stakeholders, to ensure we strike the right balance between allowing consumer freedom and ensuring that there are protections in place to prevent gambling harm.”

 

Industry Awards

Double Win For Kaizen Gaming at 2024 EGR Marketing & Innovation Awards

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Double Win For Kaizen Gaming at 2024 EGR Marketing & Innovation Awards
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Kaizen Gaming wins ‘Best Native App’ and ‘Responsible Gambling Marketing Campaign’

Kaizen Gaming, one of the world’s largest GameTech companies, has achieved another significant milestone, securing two prestigious wins at the EGR Marketing & Innovation Awards held in London earlier this month. Recognised for ‘Best Native App’ and ‘Responsible Gambling Marketing Campaign’, the double win reaffirms Kaizen Gaming’s steadfast commitment to delivering unparalleled, safe and secure betting experiences for its customers.

The ‘Best Native App’ award is given to the operator that has developed a market-leading native app over the past 12 months. The award highlights the remarkable success of Kaizen Gaming’s and its premium brand’s, Betano, highly engaging mobile-first strategy, resulting from a commitment to ever-improving game play, elevated experiences and a laser sharp focus on customer centricity.

Kaizen Gaming was also celebrated at the awards for its impactful promotion of responsible gambling. The campaign for Stoiximan, the sports betting and gaming brand Kaizen Gaming operates in Greece and Cyprus, featuring top Stoiximan Super League (Super League Greece)  footballers and the tagline “If you’re always in the game, then it’s not a game anymore,” garnered over one million views on YouTube and extensive media coverage, amplifying its significant success in raising awareness.

Pablo Puertas, Marketing Director of Kaizen Gaming, commented: “Winning twice at this year’s EGR Marketing and Innovation Awards is a fantastic recognition of the hard work and dedication of every single person at Kaizen Gaming. With an exciting summer of sports ahead and a growing number of fans embracing mobile-first entertainment, our team continues to set new standards in delivering the most trusted and exceptional sportsbook experiences available worldwide. Crucially, ensuring strict adherence to regulation and customer access to essential support and tools for responsible gambling will always be our top priority. Working with top sports stars in our awareness campaigns helps us to effectively communicate the importance of participating responsibly in betting activities.”

The EGR Marketing & Innovation Awards honour the most innovative and creative companies in the online gaming industry. Celebrating commercial success, game-changing innovation, exemplary customer service and marketing prowess, the awards highlight companies and individuals who have excelled in the last year.

Kaizen Gaming’s double win at this year’s awards builds on the company reaching new heights in the world of sport with it also becoming the first bookmaker to gain approved partner status for both UEFA EURO 2024™️, and CONMEBOL Copa America™️ 2024. The company also recently joined the English Premier League, with Betano becoming Aston Villa FC’s principal and front-of-shirt sponsor.

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Latest News

Circusbet, a new bookmaker available in France

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This is the good surprise of this month of June 2024, CircusBet is a new bookmaker available in the French regulated market. Launched on June 5, CircusBet is now the 16th legal betting site in the country.

 

CircusBet is replacing BarrièreBet

Circusbet has obtained an ANJ (formerly ARJEL) license number, but it did not do this on his own. The bookmaker launched the website www.circusbet.fr in France using the existing license of BarrièreBet, another French betting platform, which had closed its doors on May 31st 2024. 

More and more bookmakers are using this method to enter highly regulated markets like France. We have already seen the cases of Vbet which shared its license number and Olybet which should arrive soon by taking over the license number of France Pari. We still don’t know at that stage what it will mean for former Barrière Bet players, if a welcome offer is ever available on CircusBet.

 

Circus already have some activities in France

Since 2018, Circus Casino France has operated the Briançon casino and recently strengthened its presence with the acquisition, on March 25, of the Vals-les-Bains casino in Ardèche. With this new acquisition, the group, owned by the Belgian company Gaming 1, now has six establishments in France. The group has great ambitions on the French market, particularly with its online betting site. Gaming1 is working with BetConstruct on this CircusBet project.

Gaming1 is most known for its flagship brand, Circus, which operates within the Belgian gambling and sports betting market. Gaming1 already has brands present in, on top of other regions in Europe such as Spain, Belgium, Netherlands, Portugal and Switzerland. 

 

CircusBet online platform

As for the betting site from CircusBet, the bookmaker has chosen a dedicated TLD French domain circusbet.fr. For more details on CircusBet in France, you can go to the website lebonparisportif.com, a bookmaker comparator in France, who published a review of CircusBet (in French).

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Endorphina Press Releases

Endorphina Launches Brand-new Game Tools: E-drops and Tournaments

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Endorphina Launches Brand-new Game Tools: E-drops and Tournaments
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The top casino software provider, Endorphina, has just announced the launch of its two intriguing promotional tools, E-drops, and Tournaments.

The company explained E-drops as tools that inject excitement into the players’ gaming experience, functioning through dynamic Prize Drop actions, where random cash prizes will be unpredictably distributed from a diverse prize pool.

Endorphina laid out a few key benefits of this new tool, including additional excitement for players, instant gratification through immediate rewards, player retention, differentiation, and the attraction of new players to the online gaming platform.

Furthermore, Endorphina describes the tournament tool as structured competitive events allowing players to display their competitive side and use it to their advantage to win attractive prizes. With tournaments, players will compete against each other to achieve the highest score by playing selected slot games at a set time.

According to Endorphina, this tool brings many benefits, including increased engagement, revenue, and retention rates, promotion of new games, enhanced customer loyalty, and a competitive edge over the competition. However, the provider disclosed that Tournaments and E-drops availability may vary depending on the applicable jurisdiction.

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