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Westpac launches real-time digital gambling block for customers

George Miller

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on

Westpac launches real-time digital gambling block for customers
Reading Time: < 1 minute

 

Westpac has introduced a new blocking mechanism in its online and mobile banking platforms which will allow customers to restrict their spend with gambling merchants.

The new digital feature means customers can apply the block in real-time to any personal Westpac credit card or Debit Mastercard, where the transaction is processed through Mastercard.

Westpac’s Director of Customer Vulnerability and Financial Resilience Catherine Fitzpatrick said the new feature is already delivering a significant benefit for customers who need it.

“The flexibility and ease of being able to apply an instant block through digital banking has meant more than 2,500 customers have already accessed this new feature since it went live last month.

“The new feature complements our existing service where customers can also call us to request a gambling block to be applied to their card to stop certain transactions, including at casinos, sports betting agencies and online gambling.

“We know that problem gambling is a serious community issue. The introduction of the digital gambling block is a further step in providing customers choice and convenience to manage their spending,” she said.

The gambling block feature follows other recent measures aimed at making digital banking safer for customers – including giving customers the ability to report abusive messages via online and mobile banking, and blocking inappropriate language from outgoing payments.

More information about Westpac’s gambling block is available via the Westpac website or by calling our Customer Care team on 132 032 Monday to Friday 9:00am – 6:00pm (AEST).

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Australia

TAREN POINT HOTEL PENALISED FOR PROVIDING POKIE GAMBLER WITH FREE ALCOHOL

George Miller

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TAREN POINT HOTEL PENALISED FOR PROVIDING POKIE GAMBLER WITH FREE ALCOHOL
Reading Time: 2 minutes

 

Taren Point Hotel licensee James Hughes has been ordered to pay over $23,500, and the hotel’s approval to keep gaming machines has been suspended for seven days, after a patron playing the pokies was unlawfully provided free alcohol over a six-hour period.

Under NSW gaming laws, it is illegal to offer or supply free or discounted alcohol as an inducement to play gaming machines in a hotel.

The incident happened between 10.30am and 8pm on 13 February 2019, when hotel staff gave the 49-year-old man 10 complimentary schooners of full-strength beer while he was playing the pokies. The Miranda man lost around $3000.

He complained to Liquor & Gaming NSW and, in December 2019, they submitted the complaint to the Independent Liquor and Gaming Authority specifying grounds for compliance action.

The Authority’s Chair Philip Crawford said the fine imposed on Mr Hughes reflects the seriousness of incentivised gambling on the community.

“Taren Point Hotel licensee James Hughes has contravened the Gaming Machines Regulation 2010 by engaging in conduct that encouraged, or was likely to encourage, the misuse and abuse of gambling activities,” Mr Crawford said.

“In addition to paying $23,692 in costs and fines, Taren Point Hotel is banned from operating their gaming machines for a week from 17 May 2021, a penalty that will see the venue forego a significant amount of profit.

“The gaming room staff had a well understood discretion to supply free liquor to gaming machine players, but with no adequate controls or checks with respect to the limits on the “reasonable” number of drinks to be served.

“This led to the Miranda man being supplied with 10 drinks over the course of his gaming session in circumstances where the man was displaying multiple signs of problem gambling.

“This should serve as a reminder to gaming machines venues in NSW to operate at the highest legal and ethical standards and be mindful of their responsibilities with respect to identifying and addressing signs of problem gambling.”

Mr Hughes has a right to appeal the decision.

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Australia

Entain Makes New and Improved Tabcorp Offer

Niji Narayan

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Entain Makes New and Improved Tabcorp Offer
Reading Time: < 1 minute

 

The Board of Entain has confirmed that it has made a revised offer of AU$3.5 billion (Revised Proposal) to the Board of Tabcorp to acquire its Wagering and Media business (Proposed Transaction). Entain believes that the Revised Proposal is compelling both in terms of the value it represents for Tabcorp shareholders in cash, and certainty of deliverability.

The Proposed Transaction would be in-line with Entain’s current M&A strategy, and presents an opportunity to acquire an attractive business, which when combined with Entain’s existing Australian business, would create a leading, integrated multi-channel and multi-brand wagering company.

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Australia

Westpac launches real-time digital gambling block for customers

George Miller

Published

on

Westpac launches real-time digital gambling block for customers
Reading Time: < 1 minute

 

Westpac has introduced a new blocking mechanism in its online and mobile banking platforms which will allow customers to restrict their spend with gambling merchants.

The new digital feature means customers can apply the block in real-time to any personal Westpac credit card or Debit Mastercard, where the transaction is processed through Mastercard.

Westpac’s Director of Customer Vulnerability and Financial Resilience Catherine Fitzpatrick said the new feature is already delivering a significant benefit for customers who need it.

“The flexibility and ease of being able to apply an instant block through digital banking has meant more than 2,500 customers have already accessed this new feature since it went live last month.

“The new feature complements our existing service where customers can also call us to request a gambling block to be applied to their card to stop certain transactions, including at casinos, sports betting agencies and online gambling.

“We know that problem gambling is a serious community issue. The introduction of the digital gambling block is a further step in providing customers choice and convenience to manage their spending,” she said.

The gambling block feature follows other recent measures aimed at making digital banking safer for customers – including giving customers the ability to report abusive messages via online and mobile banking, and blocking inappropriate language from outgoing payments.

More information about Westpac’s gambling block is available via the Westpac website or by calling our Customer Care team on 132 032 Monday to Friday 9:00am – 6:00pm (AEST).

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