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Exclusive Q&A with Ivan Montik, Founder of SoftSwiss

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Exclusive Q&A with Ivan Montik, Founder of SoftSwissb
Reading Time: 9 minutes

 

Let’s begin with something about yourself. Our readers enjoy reading top technocrats’ version about themselves.

Technology has always been among my top interests. I got my first PC at school after taking the decision to sell my piano, and I knew it was the right decision. I tried to get as much out of it as possible and started learning the basics of programming on my own which then led me to studying Information Technology at the Belarussian State University. However, I found business just as fascinating as high tech, so I decided to combine both. I studied management and finance and got a Masters Degree in Economics.  That was followed by several years of corporate management in a bank, certain experience in oil trading, and a leading position in a large mass media project. And then I was fit for starting something on my own, something which involved IT. 

When I look back at those years and at all the jobs I did I realize that none of that was done in vain. These were small steps towards my present self: business owner and company CEO, but also investor in various sectors beyond IT and fin tech. Making a successful business opens up many opportunities and brings you to many interesting people with their ideas and projects, and you have enough experience to evaluate their chance for success. I invest into projects which are especially close to my heart and which I know have social importance,  and then I enjoy seeing them grow.  I have also reached the point where I can afford to support non-commercial projects and I’m thankful to have this opportunity to participate in social projects and charity. 

 

What were the circumstances under which you entered the gaming sector?

I founded SoftSwiss in 2009 and, as many other IT companies in Belarus, we started with outsourcing.  We developed custom software for different industries. In my home country, the number of talented software engineers is bigger than anywhere else, so we managed to create a really strong team and set up the right processes to deliver great projects to the clients, and at some point, I realized that we had got enough experience to do our own thing. So we launched our first product-online auction software, which further developed into a separate business and became the basis for our current fintech direction. And then we thought about gaming, although none of us had any prior experience with it. We knew it required complex technology, and we knew we had enough technical skills and expertise, so we took that risk. What we didn’t know was how many things you need to grasp beyond the technology. Gaming is all about regulation, jurisdictions and banks, and good software is just a small part. I’m glad I didn’t quite realize it at the moment I entered gaming, as it could have made me hesitant. But business is all about taking risks and overcoming challenges, so we learnt by doing and got to grips with every small aspect of working in the sector. 

 

How has been the journey so far for SoftSwiss? It would be great if you can share some fascinating stories or anecdotes.

As I said, the journey involved some ups and downs, and a lot of bottlenecks to overcome. When you start a new thing, you are not an expert in it despite all the theoretical knowledge you got at the university. But you need to position yourself as an expert because you need to gain trust. When you just start your company and need to employ people, especially programmers, you need to give them the sense of confidence that the company will survive in the highly competitive market. But it’s even harder with the clients. All of them want to see your previous experience, examples of working businesses, client references,  – everything you don’t have with your brand new product. I remember myself on the ICE Gaming Show in London back in 2013, with a small stand shared with a partner, presenting our online gaming platform for the first time to the public and trying to get my first contract. I knew the software was good, but there was no single online casino using it which I could show, so I just showed a demo and told about other products we already had. People were coming to our stand and asking questions I couldn’t always answer because I lacked that experience, but I tried to guess and promised to investigate further. I pretended to be an expert until our first client took the risk to work with the young company and try the new software. If you don’t know something, pretend you do, but pretend responsibly. 

One of the memories that matter a lot to me is the interview that I gave to Vitaly Buterin, the famous co-founder of Ethereum. It was back in 2013, long before he invented the breakthrough technology. Vitaly was working as a journalist for an online magazine and I was telling him about my vision of the future of cryptocurrencies. Ethereum wasn’t part of that vision, Buterin wasn’t the most well-known name in the crypto world, and SoftSwiss didn’t have 600 employees. Things have changed!

 

How is the business going for SoftSwiss? Could you share some stats with us which would demonstrate SoftSwiss achievements over the years?

Since 2009, my business has been developing in different directions and has grown into a group of companies employing over 600 people. The online casino platform supports over 300 websites with 4B EUR bets processed monthly. SoftSwiss game aggregator with 11 000 games from 70 providers in its portfolio has recently met the 150 mln EUR GGR goal.  Our proprietary games brand already has over 60 exclusive games. Our software is licensed by 7 jurisdictions. We are already working with India, Japan and South Korea and are now entering the African continent. We were the first company to implement Bitcoin payments in the online casino platform and remain the leader in crypto payment processing. I’m proud of these achievements we’ve made in a bit more that 10 years.

 

How do you keep the company and workforce improving constantly? Tell us about the methodologies that you implement to ensure consistent growth.

We apply the agile methodology in company management as it has proved to be the most effective one in running a large orgranization. Quick decision making, flexibility and scalability, as well as mutual respect and open communication are the principles our employees learn first. 

SoftSwiss consists of autonomous teams which have their own business goals, develop strategy on how to reach them and share the responsibility. This way, decisions are taken much faster on each company level and that contributes to speedier progress. 

Human capital is our biggest value and that’s what I focus on. You can’t do business alone, it’s all about teamwork. At the very beginning, I was lucky to have people beside me who shared my vision and my life principles, we looked in the same direction and trusted one another in key decisions. This core team is still with me after all the years, but of course many new people have joined. I can’t talk to each and every employee to make sure we are on the same page, but I tried to transmit my personal values into our corporate culture, so everyone knows what global objectives our company has and how we reach them. 

 

What are the core values do you think a gaming business should have? We understand you have been a strong advocate of freedom of opinion and democratic rights.

Gaming business is not much different from other businesses in terms of its values. You just need to describe these values clearly, make sure they are shared by people who work with you and be consistent with them. A company is part of the society, and freedom of opinion and democratic rights are just as important here as in the society as a whole. People want and need to be heard, it’s crucial in terms of progress and has a great impact on the organizational climate. Every initiative which aims at improving something within a company and establishing a more effective working process is welcome.    

As for other important values, these are high quality of our products and top client service. Quality is more important than quantity or quick delivery. Our clients’ interests are our top priority because we are in the same boat and their success is our success. We’d rather have one client and grow big together than many clients who come and go.  Moreover, here at SoftSwiss we care a lot about the security of our solutions – we tend to work really hard to make sure we provide our clients with the most reliable technology out there. 

 

Now on to Crypto currency. It has had a roller-coaster ride over the last decade. Do you foresee a consistent and robust growth for crypto currencies and their use in businesses?

I’ve been advocating the value of crypro currencies since 2013 when we first decided to use them in our online casino platform. With the numerous ups and downs that Bitcoin has faced since then, I’ve never doubted about its future. During the drastic meltdown we experienced in 2018, when it fell down 75% from its biggest value, many people started questioning Bitcoin efficiency and security and many start ups suffered from this loss of public trust. But the fall-winter 2020 showed the crisis was over: Bitcoin keeps beating its own records, large businesses are quickly jumping in and the reputation is being restored. I’m pretty sure that the trend will be stable and that cryptocurrencies will take the world economy to a completely new level. It will be a new level of property and assets: Money 3.0, Properties 3.0, Assets 3.0.

 

What is your take on the allegations of scams and frauds that come up from time to time? Can it be curtailed completely or is it something we all have to live on with?

There have always been unscrupulous people trying to find loopholes in new technologies and use them in their interests. Cryptocurrency is not an exception. However, it’s wrong to judge the effectiveness or moral aspects of the technology based on a couple of reports on fraud. According to my personal observations, there are about 97% of good people and 3% of bad people on the earth. We can’t stop the profiteers’ attempts but we can use common sense and technology to protect ourselves and minimize fraud. 

 

What do you think are the significant advantages that cryptocurrencies possess for the gaming industry, in comparison with the traditional currencies, as things stand now?

Cryptocurrencies are very important for online business, and online gaming in particular, because they save operators a lot of time and money. With Bitcoin, you have really low commissions compared to what you pay to the acquiring banks for processing the fiat currency transactions.   No other bank or payment system can offer worldwide coverage, only Bitcoin can, so you can expand your geographic reach and target much larger territories. Cryptocurrency casinos are much faster to launch and easier to operate, as you don‘t have to negotiate with the payment system providers.  Players are also at advantage enjoying instant cashouts whereas bank payout transfers may take up to several days. Finally, it’s all become more transparent with the possibility to apply the “provably fair” technology and check the game fairness. 

 

You have been actively pushing for the use of artificial intelligence (AI) and machine learning (ML) in gaming software. Could you share your experience of using AI and ML for detecting frauds? 

AI and ML have long been used for anti-fraud policies in finance and other industries and have now come to online gaming bringing its fight against casino fraudsters to a completely new level. It helps detect unscrupulous players who use various probability algorithms to make bigger wins. Our software uses AI mechanisms to analyze such behaviour and figure out suspicious actions. The system reports such cases to the casino manager and automatically blocks cash-outs until it’s all cleared up. The mechanism can even recognize players’ fake documents. 

That’s about protecting the operator, but it’s not the only advantage AI brings into online gaming. It’s also about protecting the players and bringing the responsible gaming concept to life. The AI algorithms we implement within our software detect problematic player’s behavior and reveal possible gambling addiction. In this case, players can get real time help. 

 

Also, how far do you think AI and ML can reliably be used for predicting player behavior and designing CRM initiatives?

Predicting players’ behaviour in order to provide more effective client management is the key goal of AI and ML. What we already do within our software is LTV prediction which analyzes a player’s actions and makes certain changes in live mode to make the game more exciting and motivate this particular player to stay longer. In other words, each client is approached individually and gets customized content, bonuses and free spins. That really works: the lifetime value of a player has already increased by 7- 10%.

AI will inevitably penetrate all aspects of online gaming, from fraud protection to UX personalization and customer support. I believe that in five years online casinos will be operated completely by AI and the day-to-day work which is now done by the operator’s employees will be done automatically. Smart customer care assistants have already won over the silly bots and manage to resolve players’ issues in a much faster way, leaving players happy. So, I believe we are talking about 100% replacement in the near future. 

 

Final question. Time for prediction. We are probably into the new wave of Covid-19 outbreak. How do you see the pandemic going to affect the gaming industry? What’s your bet?

Covid-19 has been impacting all spheres of life and business, making all sorts of activities only possible online. Of course we can speak about the skyrocketing growth of online gaming during the pandemic. With very few entertainment options remaining during the numerous lockdowns and very limited options on how you can spend your free time and money, more people are turning to digital gaming activities.  However, it’s just a temporary effect. We all hope that the pandemic will be over soon, no matter if it stops the boost of our industry. It’s important that we all go back to our normal.

 

Interviews

Exclusive interview with ESA Gaming’s Maria Luisa Malfasi

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Reading Time: 4 minutes

 

A year after introducing its EasySwipe™ product, ESA Gaming’s collection of mobile games optimized for cross-selling from casino to sportsbook now features six titles following the recent launch of its latest hit Joker Poker. ESA Gaming has also entered several new markets and struck partnerships with operator and aggregator partners around the globe. European Gaming caught up with Maria Luisa Malfasi, Business Development Manager at ESA Gaming to see what the future has in store for the supplier.

It has been a fantastic year for ESA Gaming which has seen you move from offering an aggregator platform and poker network to focus on cross-selling titles for mobile, tell us about the last 12 months.

Having offered an aggregator platform and poker network for some years we wanted to develop a new USP for the company and introduce something unique and different to what is currently available in the very saturated slots market. The result was our portfolio of EasySwipe™ games which is designed specifically to sit within sportsbooks to offer bettors a simple yet engaging casino experience without disrupting the sports betting experience. We now have six titles in our offering and it’s been a fantastic year for ESA Gaming.

Major sporting events in the summer, such as the Euros and the Olympics, definitely helped boost our portfolio as betting volumes significantly increase and naturally offers the possibility of cross-selling to casino.

The Euros was our first experience of having our EasySwipe™ games live during a major tournament and offered an opportunity for us to gather some good business intelligence which we will incorporate into our future product development. We already have one sport-themed title in our portfolio which has resonated well with bettors and we will add more in the near future to better appeal to sports fans.

Tell us a bit about how your EasySwipe portfolio has developed and performed in the last year. 

As the name of our product suggests, customers easily swipe from one product to a next on their mobile device. This ensures the sports-betting experience per se is not disrupted but allows players to enjoy their favourite casino games or try something new whilst continuing to bet on sports. We have now introduced six fantastic titles that offer players a fast-paced, fun-filled gaming experience.

 

The first titles we introduced were blackjack and roulette that bring the real casino experience to the player, with intuitive game play and responsive design, perfect for mobile screens. Fruit Staxx, our enticing fruit-themed slot is designed for casual gameplay with an immersive user experience. GoalMine, is a fast, football-themed game which gives players a speedy game-play, with familiar graphics and steps. The title has been a huge hit with avid sports fans and is a natural fit in a sportsbook. The simple format and differing final rounds which create genuine progression and culminate in sporting action adds an extra layer of excitement to this title.

Recently we introduced EgyptMine, the second title in our Mine series. Inspired by computer classic Minesweeper, it sees players race across the sands avoiding evil creatures before entering a pyramid in search of treasure. Finally, our most recent hit was Joker Poker, another casino classic featuring a standard deck of 52 cards, plus a wild joker, where players are tasked with creating the best possible 5-card poker hand. Players can utilise an autoplay feature and there are chances to multiply winnings with an enticing Gamble Round offering red, black or suit betting, while there are chances to win up to 300x stake on every hand.

 

In terms of reach, is expansion in your future plans and if so, what new markets is ESA looking at? 

We see plenty of opportunity to expand our reach and are exploring several opportunities. We are currently looking at getting our content certified or licensed in a raft of European markets such as Romania, Sweden, Denmark and Greece.

 

We are carefully analysing the potential of the market before making the decision on whether to enter or not and are focusing on territories where sports betting has a strong following.

In the last year we have entered Portugal and significantly expanded in Italy, signing several deals with leading local operators and aggregator platform providers. We also received our MGA licence which will allow us to distribute our games to an array of new partners.

We will of course also continue to develop our games portfolio and have recently hired a hugely experienced Head of Games to oversee this expansion and the creation of a portfolio of slots. We will Imminently introduce sport-themed games Basketball Mine, and Tennis Mine, with new more involved bonus rounds, as well as some innovative slots titles and our first crash-style game.

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eSports

Exclusive Q&A with Alex Shybanov, Senior Sales Manager for CEE Region/PandaScore

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Exclusive Q&A with Alex Shybanov, Senior Sales Manager for CEE Region/PandaScore
Reading Time: 4 minutes

 

What is the difference between PandaScore and big suppliers? 

The biggest difference is that we’re solely focused on esports whereas a lot of the bigger suppliers concentrated on traditional sports. For PandaScore esports is the only priority. We’re also fast and agile – we can implement new products and features incredibly quickly allowing our partners to leverage the fast-growing nature of the sector.

Another major difference is the data-led approach we take. We combine this with AI, our own trading models and a team of highly skilled traders which allows us to present one of the best esports betting products in the market.

Our trading models are worth highlighting as this is what really sets us apart. They’re fully automated and cover all of the sports that we have. In comparison, most of the big suppliers are still using manual or semi-manual models.

Finally, the number of markets we offer and our uptime (the percentage of time that lines are open and available for players to place bets) is unrivalled. We are also open to feedback and regularly work with our partners to implement new tools and features.

This enables us to satisfy their individual needs and continually improve performance, something that the big providers cannot offer especially if esports is not considered a priority for them.

 

What do you have to say about the esports market in Central & Eastern Europe?

It is fast-growing, for sure, and is really well developed when compared with other European regions and markets like the UK. In fact, across CEE esports is often among the top five bets on sports in terms of revenues and turnover.

What is driving this? Several factors but in particular there are some really strong teams that are based out of CEE countries. This includes Na’Vi (CS:GO) and Team Spirit (Dota 2) – 2021 TI champions. This has helped to elevate the popularity of esports across the region.

To bet on esports, you really have to play esports and CEE is a big market in terms of the number of players that play video games. This in turn helps to drive esports engagement and betting on esports as there is a larger pool of consumers that understand how it all works.

What is interesting is the popularity of certain games in CEE, which differs from other European markets. CS:GO is by far the most popular game to play, with Dota 2 number two across the market. But globally, League of Legends is the most popular.

 

Why is your trading solution specifically suited for the CEE market?

There are several key reasons why PandaScore is perfectly suited for operators targeting the CEE market. The first is our local coverage; we offer odds and markets on all local tournaments across the region including in Poland, the Czech Republic and Russia.

Next, our data-driven approach and unique models allows us to achieve the best uptime. For CS:GO uptime levels are in excess of 90% and with Dota 2 it is 75%. This is between 20-25% more than our rivals which means our partners can offer their players more betting opportunities.

This is achieved via our automated models and not having to change the lines manually. With players able to bet 25% more during the game, this is a major value driver for operators. This is only set to become more significant with the continued growth of live esports betting.

Finally, we have comprehensive margin management, and this is important for operators targeting the region because esports bettors are sophisticated. They are not recreational players and have a deep understanding of how games work and the betting options available to them.

Our partners can set different margins across a range of factors such as pre-match, live, games, markets, and more.

This allows them to maximise their margin but also run promotions around particular games and markets, lowering the odds to make them more attractive on a specific game and then setting a higher margin on second and third-tier games to balance this off. 

 

How do you balance this approach for your partner operators, who may have different needs?

Our trading dashboard has been designed to put the power in an operator’s hands. Their traders can manage everything from booking (such as by game, tournament tier, automated) to margin management (possibility to set different margins for different games, markets, tournaments) and more.We have many different markets, especially for live betting. For CS:GO, for instance, we have 60 pre-match markets and 24 live markets.

As an example, we have recently rolled out player markets for total kills over/under. This allows operators to increase revenues by offering markets on specific players and teams that are popular in that region or market. And it’s becoming more and more popular.

 

What are PandaScore’s goals for 2022 and esports?

Esports will continue on its rapid growth trajectory. It is already in the top five sports in some markets and I believe this will become the case in more and more regions in 2022. Offline tournaments are also returning which will be a further catalyst for growth.

Regarding PandaScore, we will continue to increase the scale and scope of our coverage and particularly when it comes to local coverage. This will be driven in part by cooperating with local tournaments and securing additional data partnerships.

We will keep building out our market and product offerings – player markets have launched with CS:GO but we plan to extend this to other games such as Dota 2. We are also working on offering multiples for specific games with a bet builder feature also in the works.

2022 is set to be another breakthrough year for esports and esports betting, and as always PandaScore will be at the cutting edge of this incredible sector.

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Interviews

Roundtable: Marketing responsibly within a stricter environment

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Roundtable: Marketing responsibly within a stricter environment
Reading Time: 6 minutes

 

With emerging markets and countries taking a stricter approach to regulation in recent weeks, the subject of responsible marketing remains high on the agenda.

As an industry we understand the importance of being safe and responsible when engaging with end users with marketing material, but how exactly are operators and suppliers working together to ensure that best practices are maintained on a daily basis?

We asked Daniela Speranza, Head of Compliance at Betsson, Liesbeth Oost, Sustainability Manager at Aspire Global and Peter Christian Noer, Head of Country Managers at Soft2Bet, to discuss the tools and measures that are being utilised to improve the execution of responsible marketing.

 

Given the increased scrutiny around marketing across multiple regulated markets, do you think more can be done at platform level to support operators in their efforts to be more responsible?

Peter Christian Noer: Yes and no, we believe the responsibility falls on every operator, to ensure its marketing practices are kept in line with regulations. However, the more tools that can be provided the better. Especially in terms of targeting, so that operators can filter out under-age people easily.

It all comes down to data and what opportunities the platform provider has in place, if the system is kept secure and a trusted source of compliant traffic, then increased marketing budgets will be allocated to the platform.

Overall, it is in everyone’s interest that the platform can offer great protection, betting and data tools, although the responsibility of the allocated marketing budget should always fall on the operator.

Daniela Speranza: Yes, ideally platforms would be designed with responsible gambling considerations at their core, making it simpler for operators to achieve their objectives in this sense and comply with their ever-increasing obligations. For example, if platforms were to be tailored to cover market-specific legislation and advertising standards, I believe that it would be easier to protect the end-user, this of course being the ultimate goal of any responsible gambling requirements. The greatest thing about software is that it is plastic, and it can be moulded as we desire. This benefit must be used to our advantage as operators, always subject to the exigencies of the market competition, of course.

Furthermore, artificial intelligence and real-time alerting models can be integrated with platforms to provide efficient monitoring and analyses, enabling operators to interact proactively with players and ultimately providing end-users with the ability to make informed choices.

Liesbeth Oost: With AI and machine learning technology coming on in leaps and bounds in recent years, there’s a lot more that providers can do for operators in this space. For instance, in the world of affiliate marketing, an operator can have dozens of affiliates and the operator is responsible for ensuring each one remains compliant. When platform providers invest in developing the right solution, they have the ability to offer greater oversight on affiliates. This leaves the operator open to a lot less risk, which is a huge step forward, especially as stricter marketing rules are being enforced.

The industry has embraced a lot of different aspects of sustainability such as responsible marketing in the last two years. It’s easy to see how that is becoming more a part of the culture now, and this isn’t purely motivated by a fear of getting fined. Embracing compliance has led to better business, so it is no surprise that doing so with responsible marketing, for which Aspire is a strong advocate, has had a similar impact. It would be fantastic to see those efforts replicated in the wider industry, which could only serve to benefit operators.

 

What are the key differences between different jurisdictions approach to responsible marketing?

Liesbeth Oost: There are massive differences between jurisdictions. However, one steadily emerging trend is the markets that have regulated most recently seem to be the strictest. In the Netherlands, which has recently introduced its new regulatory framework, penalties on advertising violations result in non-eligibility to apply for a license.

Elsewhere, the US is very serious about each business’ role in the environment and its overall social governance. Embedding a culture of responsible gambling in a newly regulated country bodes well for the future of the market, promoting safer gaming experiences that players can enjoy.

Daniela Speranza: Whilst the intention of responsible marketing measures in different jurisdictions is more or less the same, namely, to reduce rates of gambling addiction and ramp up player protection efforts, especially for vulnerable groups such as problem gamblers and minors, there are key differences when it comes to how different jurisdictions approach it.

Certain measures in jurisdictions which do permit marketing are often similar regarding what can and cannot be included in communications regarding marketing material. For example, requiring ads to be socially responsible, not targeting minors or portraying sexual content.

At Betsson, we believe that advertising is vital for channelisation. Associations like the European Gaming & Betting Association’s (EGBA) are aiming to set long-term standards for gambling advertising content in Europe. Betsson is a member of EGBA and follows its Code of Conduct on Responsible Advertising for Online Gambling with a firm commitment on responsible gambling.

Peter Christian Noer: I wouldn’t say that there are many differences. Overall, they are quite similar with each jurisdiction having a unique trait. For example, some regulators will want a license number included in banners whereas others don’t mind.

The main rules to follow are quite consistent, such as not targeting minors, following good marketing practices, indicating terms associated with offers, offering full terms and including references to responsible gambling helplines or services.

Perhaps one of the biggest differences between jurisdictions is how many disclaimers need to be included. However, in my opinion, this doesn’t serve much of a purpose. In certain jurisdictions, regulators differentiate the number of disclaimers based on the market channel, as some allow for more to be included. However, this allows these regulators to bloat the requirements. I personally fail to see the point of including several disclaimer sentences in marketing messages, no one reads them, and, in any case, they are available online.

 

What sort of solutions does your company provide in supporting operators with their responsible marketing efforts?

Peter Christian Noer: As an operator ourselves, we mostly rely on the tools provided by partners at our disposal. In general, we maintain a strong level of communication with our provides and external partners.

We also normally work with partners that have operated within the industry before, since they have experience with special regulatory, technical and business requirements. More importantly they’ll also understand that our iGaming industry probably has more restrictions than others.

Since players’ trust is crucial in all markets, it’s also important that we as an operator market ourselves in a responsible and balanced manner. We also ensure that we stay within the guidelines and not go outside of them. Facing courts for marketing violations not only hurts the operator but the industry as a whole. We must acknowledge that we are an easy target and that we should all work collectively to improve the presentation of our offers so that they are clear and fair, otherwise future marketing restrictions will continue.

Daniela Speranza: Betsson understands the importance of identifying early signs of potential gambling-related harm and with this in mind, constantly invests in technology to develop automation and tools to help identify end-users at risk, such as late-night gamblers, chasing losses, heavy spenders, frequent depositors and limits being changed frequently. Our in-house built RG Prediction Tool with the help of various other reports, alerts and escalation processes is in use by a dedicated safer gambling team that is collating all data, analysing, and using the outcomes for interactions and interventions.

Betsson also ensures that marketing and advertising efforts are conducted in a socially responsible manner. Marketing and advertising communications are not aimed at, nor appeal to, underage persons (i.e., any age below the legal age for gambling in any jurisdiction where the communication is targeted) and carry appropriate warnings about underage gambling.  By way of example, no logos or names of gambling products or services are found on products intended to be used or worn by underage persons. Advertising is not shown on any websites that children may frequent; YouTube and social media content are age-gated; celebrities or prolific persons are not used in marketing if they are under the age of 25, and persons that are shown, are shown to be gambling responsibly, for example no links to alcohol and gambling together.

The Compliance team is well integrated with the marketing teams and provides guidelines and training so that marketing is responsible and meets the various regulatory standards of moderation. Furthermore, the Compliance team oversees these functions to ensure that published marketing material follows internal guidelines and policies.

Liesbeth Oost: A huge challenge for most operators is how they monitor their affiliate partners to ensure they are always compliant. Overseeing every aspect of how multiple affiliates are performing is a massive task that cannot be done without the support of technology. To help with this, Aspire has partnered with Rightlander, which offers a range of solutions for affiliate compliance monitoring. Through its technology, we can identify affiliates bidding on client brand names, hijacking traffic and using their own tracking codes to intercept traffic.

Significant strides have been made in the world of machine learning and AI, which means that advanced platforms can actively optimise campaigns to a much greater extent and reduce the need for judgement calls on employees’ part. Most importantly for this issue, these tools can monitor a huge number of sites and flag any that may not be compliant in that market in an efficient manner.

Although our operating partners take care of their own marketing and relationships with affiliates, we are equipped to assist them in their operations and provide them with a service that ensures affiliates are not misrepresenting their brand.

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