Connect with us

Latest News

Charity launches new best practice guide to help banks step up action to reduce gambling harms


Visit Wazdan at ICE London at the N7-420 stand

Published

on

Charity launches new guide to help banks tackle gambling harms
Reading Time: 3 minutes

 

The Money and Mental Health Policy Institute has today launched a new best practice guide to help banks and building societies step up efforts to support the growing number of customers affected by gambling harms.

Money and Mental Health’s research shows that banks and building societies can play a crucial role in reducing gambling harms, thanks to the unique insight they have into customer’s spending behaviours.

The new guide sets out ideas and advice on how banks can better identify and reach out to customers at risk, and empower them with support and tools to manage their financial situation. It has been produced to help banks follow the Financial Conduct Authority’s guidance on the fair treatment of vulnerable customers, with recommended actions all relating to relevant sections of the FCA guidance.

Developed in collaboration with financial services professionals — and drawing on the testimonies of people with lived experience of gambling problems — the guide focuses on three key areas where banks can make the biggest difference in supporting those at risk:

 

  • Creating a culture of support, and ensuring staff are equipped to help. Suggested actions here include making gambling a focus in plans to help vulnerable customers, providing frontline staff with training on gambling problems, and putting in place internal systems and resources to help staff support customers at risk.

  • Identifying and reaching out to those at risk. The guide offered advice on how banks can use customer transaction data in an appropriate and ethical way to spot those at risk, and ensure that their communications about problem gambling are as supportive and effective as possible.

  • Supporting and empowering those at risk. The guide lists measures firms should consider to support and empower those identified as being at risk — from providing signposting to external sources of help, to offering tools such as settings to block gambling transactions on cards and other kinds of spending controls to help them manage their finances.

 

Recognising that different firms have made varying degrees of progress in supporting customers with gambling problems, the guide is designed to offer ideas and encouragement to all banks on actions they can take. It sets out three levels of actions that firms can take: essential first steps all banks should start with, more advanced measures they could consider and actions they can take to lead the sector in tackling gambling harms.

Helen Undy, Chief Executive of the Money and Mental Health Policy Institute, said:

“Gambling problems can cause utter devastation for those affected and their loved ones. Banks are in a unique position to help, and we have been hugely encouraged by the progress made in recent years, especially with the increasing number of banks offering the option for customers to block gambling on their cards.

“But there are still important opportunities for banks to build on this progress and to step up support for those at risk. We hope this guide can equip firms with the practical advice and ideas they need to take the next steps in improving support for customers, no matter how advanced or otherwise they are in this work.

“We’ve worked closely with frontline financial services professionals, and people affected by gambling problems, to ensure this guide is as relevant and practical as possible. But we’ve also set out ambitious ideas for how the sector can go further in making a real difference in reducing the harms that gambling problems can cause.”

Tim Miller, Executive Director at the Gambling Commission (the regulator for the gambling industry), said:

“To have a real and lasting impact on tackling gambling harms there must be a multi-sector partnership approach, and the financial sector has a particularly important role to play. This guide sets out useful ideas and steps firms can take to help protect those at risk, building on the progress they have made over recent years. We hope it will help financial services firms to continue to have a meaningful impact in reducing the financial and other harms which can result from gambling problems.”

Money and Mental Health’s guide is published as part of a two year programme of work the charity is undertaking, aimed at increasing action among financial firms towards reducing gambling related harm. The charity has secured funding through a Regulatory Settlement approved by the Gambling Commission to support this work.

eSports

ESL FACEIT Group brings world-class Dota 2 action to Germany with the ESL One Berlin Major powered by Intel®

Published

on

ESL FACEIT Group brings world-class Dota 2 action to Germany with the ESL One Berlin Major powered by Intel®
Reading Time: 2 minutes

 

ESL, an ESL FACEIT Group brand, announced the next ESL One Dota 2 Major, powered by Intel® which will be held in Berlin, Germany, on April 26 – May 7, 2023.

18 of the world’s best Dota 2 teams will battle it out for their share of the $500,000 total prize pool and a chance to play in front of their fans at Velodrom during the final three days of the competition. Furthermore, with the Major, the competing teams can earn the valuable Dota Pro Circuit (DPC) points needed to qualify for the renowned Dota 2 Championship, The International 12 (TI 12), which will take place later this year.

“We’re super excited to welcome the world’s best Dota 2 teams to Berlin for what promises to be a spectacular Major,” said Shane Clarke, Director Game Ecosystems at ESL FACEIT Group. “Last year, with the ESL One Stockholm Major, fans from all around Europe and beyond already showed an incredible support. We can’t wait for the top players to enter the live stage at Velodrom and feel that phenomenal atmosphere once again.”

Dota 2 teams from Eastern Europe, Western Europe, North America, South America, Southeast Asia, and China can look forward to a spectacular conclusion of the DPC Spring Tour 2022-2023. The two to four best teams of each region will travel to Berlin, Germany, as they qualify for the ESL One Dota 2 Major.

The ESL One Berlin Major starts on April 26 with the Group Stage, which uses a best-of-2 round-robin format. Here, the participating teams will be split into two groups of nine teams and compete in a studio environment. The top six teams of each group proceed to the double-elimination Playoff Stage which takes place in front of a live audience at Velodrom in Berlin, on May 5 – 7, 2023.

Commencing April 26, fans from around the globe can tune in during the live transmissions on ESL’s Dota 2 Twitch and YouTube channels and via dedicated broadcast partners.

Continue Reading

Latest News

STANLEYBET GROUP AT ICE LONDON 2023

Published

on

STANLEYBET GROUP AT ICE LONDON 2023
Reading Time: 2 minutes

 

Magellan Robotech, the B2B brand part of Stanleybet Group that creates game solutions for game operators and virtual 3D games, will unveil the new release of LIVE virtual football “Falcon” at ICE.
It is a real interactive innovation that Magellan Robotech, with its new “Falcon”, brings to the ICE and throughout the sector.

The experience of live betting on “Falcon” includes games of 30 minutes, with 5 minutes of half-time and pre-game; the chance to score from 14 to 20 goals per game, depending on the strength of the teams; betting suspension of 10-40 seconds (depending on the frequency of the goals scored).
Artificial intelligence is fully extensible; 360° range of movements (the system can consume new animations on the fly to continue expanding movements’ diversity). AI governs each player to create dynamic and exciting game interactions.

In addition to the highly anticipated Virtual Falcon at ICE, it will be possible to see all Company’s virtual products range and the exciting new version of football “Trident”, the EURO.
Euro Trident takes the Trident formula to the next level by giving the customer four times the number of events open to cross bet with games starting every minute. It contains the major European leagues and 40 events in a 4-minute window – allowing large combination bets in a small-time frame.

«We are very proud to unveil the last release of Virtual Falcon – says Giovanni Garrisi, CEO of Magellan Robotech and Stanleybet Group – our first virtual football to play in “live mode” and the new virtual Trident EURO. Both these new products confirm the path of innovation that has always distinguished this Company since its foundation. Magellan Robotech is a research lab in which we constantly strive for innovation as the only way to be competitive. All our virtual products are tested and trialled in our international land-based network before launching them in the B2B market. Being operators first allows us to adjust, collect final players’ feedback and refine products to perfection. We understand operators’ needs as we are clients before being providers.”

Continue Reading

Baltics

Passport Technology Partners With Olympic Park Casino Estonia to Provide First Quasi-Cash Service in the Baltics

Published

on

Passport Technology Partners With Olympic Park Casino Estonia to Provide First Quasi-Cash Service in the Baltics
Reading Time: 2 minutes

 

Passport Technology Inc. (Passport), a leading provider of payment technology solutions for the gaming industry, announced the launch of its CashValet® cash access service at Olympic Entertainment Group’s flagship casino Olympic Park Casino. This represents a significant advancement for the Baltic region, as Olympic Park Casino will now offer the first quasi-cash service of its kind.

“We are always looking for new and innovative solutions to provide our Olympic Casino customers with the highest standard of service across all channels. With the ever-evolving landscape, there is a greater need to integrate online and land-based operations,” said Peeter Tamla, IT Director of Olympic Entertainment Group. “The quasi-cash solution is ideal for showing our expertise in this field, making our customers’ experience comfortable and convenient and their financial transactions secure while adhering to the highest standards of security and compliance.” As stated by Tamla, many companies offer various services in the payment technology field; however, Passport has established itself as a leading provider for large businesses.

Passport’s CashValet is a premier quasi-cash solution that offers casinos a comprehensive and efficient means of facilitating immediate transactions with maximum approval amounts for patrons and VIP guests. Its level of security, privacy, and regulatory compliance ensures that both employees and patrons of Olympic Park Casino can experience the latest innovative technology.

“Passport Technology continues to set the standard for product innovation and market expansion,” said Helen Bowditch, Vice President of Business Development at Passport. “We are honored to have the opportunity to partner with Olympic Entertainment Group and are thrilled to introduce the Baltic region to the industry’s most advanced quasi-cash service for brick-and-mortar casinos.” The partnership with Olympic Entertainment Group will allow Passport Technology to expand its reach in the market and offer its cutting-edge payment technology solutions to a broader audience.

CashValet offers a range of features such as real-time reporting, dynamic fee structures, free play credits, responsible gambling features, self-exclusion options, and enhanced privacy protocols. As the premier provider of payment technology solutions, Passport’s CashValet is the only PCI-DSS Level 1, P2PE-certified, cloud-based solution available. It is also available in multiple form factors, including the new wireless device, enabling a wide range of use cases in accordance with jurisdiction and operator requirements.

Continue Reading
Advertisement

Royal Partners

Advertisement

Visit Wazdan at ICE London at the N7-420 stand

Trending

Get it on Google Play

European Gaming Media and Events is a leading media and boutique event organizer in the European Union with a monthly reach of +110,000 readers. The official company (PROSHIRT SRL), has been listed for 4 years in a row among the top 3 Advertising and market research agencies in the local Top Business Romania Microcompanies based on the Financial Reports.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2022 European Gaming Media and Events. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania

We are constantly showing banners about important news regarding events and product launches. Please turn AdBlock off in order to see these areas.