SIS interview: Breathing new life into the 49’s offering
Jess Mills, Head of Product Proposition at SIS, caught up with European Gaming to discuss how the company has revamped the popular 49’s draw and the huge potential to grow the numbers product globally.
Why did SIS acquire the 49’s brand and how does its addition fit within the wider SIS strategy?
SIS’s strategy for a number of years has been to diversify further online and internationally and this has proved to be successful as we have made significant inroads into new markets across the world. It is important however to ensure you have a diverse portfolio of products as each territory has different needs due to customers wanting to bet on various things in different ways. 49’s therefore allows us to broaden our product portfolio in other verticals – numbers and virtuals – enabling us to target additional territories and help expand our international footprint.
49’s was a product and business that we knew inside out as we had been a strategic partner for 25 years, broadcasting the 49’s live draws out of our studios in Manchester and we had supplied the products to our customers in a number of key territories, so the acquisition seemed like a natural next step for us. In addition to this we felt we had the right skills and experience to develop the business and further expand the product internationally.
Can you tell us more about the revamp of 49’s and why this is so important to furthering the brand?
49’s has been a popular part of the SIS retail service for nearly 25 years. Operators and their customers really trust the brand, it’s reliable and is invigilated by a third-party auditor, which gives customers and operators a huge amount of reassurance and confidence in the product. That said, when we looked at the brand, it was clear to us that it required a refresh and there was room for improvement. The important thing was to modernise the product and bring it up to the present day but without alienating the existing loyal customer base in the process.
We redesigned the graphics and logos to be more modern, for example. They’re brighter and there’s more colour, which makes it look more engaging. We’ve also given the presenters a slightly new look, but they’re still the same presenters that everybody knows and loves, while the music has also been modernised, though you can still tell it’s the 49’s draw. We wanted to maintain all the best things about 49’s but bring the product up to date so it has a modern look and feel.
Key to the revamp has been the addition of the new 39’s and Fast 15’s draws. What was the thinking behind their development?
The 49’s brand is a very popular and trusted brand and we felt that it had the opportunity to expand the product portfolio. The new 39’s draw is a very similar format to the original 49’s draw but it involves 39 balls, and you pick five balls from there. It runs every 15 minutes, so it occurs much more frequently than our 49’s draws, which currently run twice a day. It’s also a slightly more streamlined product than the daily 49’s draws and is pre-recorded with our presenters. While it’s a slightly shorter product, you’ve still got a good chance of winning attractive cash prizes so there are some similarities.
As for Fast 15’s, we’ve gone in a completely different direction. There are only 15 balls, and you pick three out. While the chances of you winning are far greater, the chances of you winning life-changing amounts aren’t as high as with the other draws. It’s about reinvesting your winnings for future bets. It runs very frequently – every two minutes which means you never have to wait that long before the next draw.
Where is the 49’s product most popular and which new territories are you planning on targeting moving forwards?
49’s is an established product in the UK, Ireland, and South Africa with strong customer engagement, so there are plenty of opportunities within our existing territories to cross promote the new products. But there are other territories where customers like to bet on numbers, such as South America and Europe. We’ve got a great opportunity to take our new product portfolio to these territories where there are keen numbers bettors, but initially we are looking to build on the brand in the existing regions where we know we’ve got that core following.
What further changes have you got planned for the brand for the future?
Acquiring the 49’s brand really is the start of our journey, which is exciting for us as there are lots of opportunities to build on the product. As well as rebranding 49’s and getting the new 39’s and Fast 15’s draws up and running, we have also invested in a new 49’s website, which allows us to showcase the refreshed brand, put the presenters at the heart of it, and add our new products when they go live.
It also enables us to generate greater affiliate opportunities. Our new website will allow us to develop even more affiliate relationships with other operators that start to partner with 49’s going forward.
There are also additional opportunities for other live numbers products which don’t have to be draws. The 49’s portfolio also includes virtual horse and greyhound racing and we’ll be exploring different ways to enhance our virtuals offering too.
Artificial Intelligence and online poker: will technologies change the future of the game?
Today we sat down to talk with Igor Terebinov, Deputy CEO of PokerMatch International, about whether artificial intelligence could kill the future of online poker
AI can launch a new era of poker
The world’s coding geniuses have always considered poker to be the most complex game. Whereas, for example, all pieces are clearly visible on a chessboard, and the strategy itself is calculated for many moves ahead, in poker, the cards of all opponents are closed, so the winning options were selected based on incomplete data. Nevertheless, the machine with a specially launched program managed to master the methodology of using the well-known bluff. Before that, it was believed that machine intelligence was incapable of deliberate provocation and that only a human could bluff in poker.
Speaking about the beginning of a new era of poker, we can say that we are all already in it. Poker is a game that never stands still and is constantly evolving, and we can already see how much it has changed since its creation or over the past few years. However, it’s too early to say that AI will replace human speaking skills. It can be argued that artificial intelligence can make a significant contribution to the development of poker and change its dynamics, but it is a mistake to believe that it will start a new poker era. The game of poker is a challenging task for AI as it requires decision-making based on uncertainty and incomplete information. Thus, AI can help players make more informed decisions and improve their game strategy, but it cannot completely replace a player.
It is expected that the development of artificial intelligence will have an impact on poker as the technology improves over time. Currently, artificial intelligence is not flexible enough in terms of strategies and is very expensive to use. Therefore, it is not yet used in real online games.
How artificial intelligence is used in poker
I have to admit that artificial intelligence can be a useful tool for poker players, helping them to make more informed decisions and improve their game strategy. However, it is important to understand that the use of AI in poker does not guarantee victory at all, as the game of poker depends primarily on random factors and the intellectual and psychological skills of players.
AI in poker can perform the following functions:
- Game strategy development: AI can be used to develop optimal poker strategies that can help players make more informed decisions during the game.
- Data analysis: artificial intelligence can analyze large amounts of data that can help determine optimal strategies and predict game outcomes.
- Probability analysis: AI is able to analyze the probability of a particular combination of cards appearing on the table.
- Predicting opponents’ actions: analyzing the behavior of opponents and predicting their actions during the game.
- Determining the opponent’s level: analyzing the opponent’s gaming style and determining their level. This can help players adapt to the opponent’s playing style.
Ethical and legal implications of using AI in poker
First of all, it should be remembered that the use of artificial intelligence in online poker is illegal in many countries and can lead to serious legal consequences. As I have already mentioned, the game of poker is based largely on human skills, such as reading facial expressions, making strategic decisions, and understanding the game and behavioral characteristics of other players. Using AI to influence the outcome of the game contradicts the ethical principles of the game and may harm the experience of other players. If you personally want to improve your poker skills, artificial intelligence will not help you in this, but will only harm you. After all, over time, you may lose your intuitive abilities and skills of behavioral characteristics of your opponents.
Moreover, the use of AI can lead to a threat to player privacy, as some of them can access poker players’ personal data and use it for their own purposes.
Can AI “kill” the future of online poker?
I would say no, it is almost impossible. Yes, artificial intelligence can harm gaming in its classic sense – users will play for money, not pleasure, using AI algorithms and tactics. Players may stop improving their skills by trusting artificial intelligence. Some argue that AI may kill the original spirit of the poker game, as the winner may no longer be the one who can read opponents and calculate everything in advance, but the one who can memorize the most patterns and apply them in the game.
That is, AI can harm online poker, but it does not mean that it will completely replace human intelligence in this game. After all, poker is a game that requires not only computational abilities but also intuition, experience, and the ability to read other players.
In general, the prospects for the development of artificial intelligence in the field of gambling can be useful if they are used to create fairer and safer conditions for the game.
The future of the poker industry in general
The poker sector has long been one of the most popular and profitable gambling industries. In recent years, the online poker market has expanded significantly thanks to innovative technologies that continue to be constantly introduced into the game. Therefore, all indicators and favorable development conditions point to an increasing demand for online poker among users.
Gamification will become a separate development vector. Gambling will increasingly move towards gamification, become faster and more interesting. We can already see trends when users choose a platform to play not because it has the best conditions, but because it has some unique feature, you can boost your level, character, get achievements, etc. To some extent, our niche competes with games, video hosting, and other entertainment platforms where users come to get their own kind of dopamine.
Let’s not forget about artificial intelligence. In the future, AI will definitely be used to create interesting and dynamic gaming situations that will adapt to the player’s level and style of play. Also, AI can be used to create more realistic virtual opponents using VR technologies that will take into account all possible game development options.
The use of blockchain technologies in poker will also grow rapidly. Blockchain will be used to store and exchange information between players, such as game history and results. This will help to increase the transparency of the game and reduce the possibility of disputes.
Q&A w/ Justin G. Farrugia Aretonet CEO
Can you give us an overview of what AretoNet does as a business and its background in gaming prior to the launch of Betintel.ai?
AretoNet is a gaming-focused organization led by founders with extensive experience in various B2B and B2C roles across operations, product and engineering. We launched with the aim of addressing the common issue of the industry trying to understand its data. Our initial product was designed as a lead tracking and nurturing tool, but quickly evolved beyond user acquisition to focus on CRM and player engagement. Since our MVP launch in 2019, we have been actively gathering feedback and pain points from industry stakeholders to ensure our product is based on industry requirements. While there are several verticals within the gaming space, such as casino, sportsbook, lottery and others, our focus has been on retention strategies, which can differ in some ways.
To address the issue of understanding data mentioned above, we launched our first version of the BI tool two years ago, which provided users with a way to slice and dice data and view information from different perspectives. While we currently have around 140 static gaming-specific reports, we understand each business user has their own unique questions and ideas.
At AretoNet, we believe that while AI and automation features are useful, humans still crave an element of control and understanding in their business. That’s why we are investing further effort into our BI product, which has led us to conceptualize Betfinal.ai. This tool will help businesses gain a deeper understanding of customer preferences, acquisition sources, financial KPIs, and answer any query about their data. We are excited to continue to innovate and improve our products to meet the evolving needs of the gaming industry.
The gaming industry appetite for the adoption of new technology is growing daily. What key points should operators consider when evaluating whether a new technology provider is a suitable fit?
In the past, AI has been a significant driver for users seeking any product. Similarly, other technologies such as crypto, metaverse, web3 and others tend to influence user opinions when evaluating a product. However, it’s important to note user opinions are sometimes influenced by the media or the masses, rather than driven by their own pain points. When evaluating a potential technology partner, businesses must first consider their own pain points before considering external factors.
Another crucial factor to keep in mind is the provider’s vision and future focus. Nowadays, some form of integration is always required between systems when working with a technology partner. This necessitates a significant investment and a long-term collaboration. While considering current pain points, businesses must also look to the future to ensure the technology provider can accommodate their future needs.
It’s crucial to remember technology providers must be evaluated based on their ability to address specific business pain points, rather than just adopting a new technology trend. By carefully evaluating and selecting the right technology partner, businesses can not only solve their current challenges, but also set themselves up for long-term success in the constantly evolving technological landscape.
What can Betintel.ai provide that operators might not be able to develop in-house?
Our mission is to help gaming operators meet their unique challenges by developing technology solutions that address their specific pain points. By leveraging our expertise and knowledge in the industry, we can help operators improve their customer engagement, increase player retention, provide them with easy-to-use tools to understand their data and trends, and ultimately drive revenue growth and provide the ability for operators to be more proactive.
It’s essential for everyone to focus on their core competencies. While operators are focused on generating value for their customers and shareholders by strengthening their brand and increasing their product offerings, at AretoNet, we are dedicated to providing the gaming industry with innovative products to help them achieve their goals.
Betfinal.ai was developed to address a fundamental pain point that affects every aspect of a business and every decision-maker. The speed at which questions are answered and data is understood, without any barriers, is critical to achieving business objectives.
Our focus on this aspect of BI enables businesses to make data-driven decisions without delays, which can help them gain a competitive edge and improve their overall performance. Our goal is to help businesses overcome the challenges they face when it comes to data management and analysis by providing them with the tools and insights they need to succeed.
What particular types of player behaviour can the platform be used to track?
Betinel.ai has the ability to natively track and provide business users with various datasets, including player behavior. The system can effortlessly track and support various aspects such as wagering, product preferences, acquisition channels, bonusing and more. We understand each operator has unique requirements and may require specific data to be tracked and made available to their business users.
We believe our customers should have access to the data they need, and we are committed to providing a customizable solution that meets their individual needs. If operators require other specific data to be tracked and made available, we can easily add this to our system. Our flexible approach allows us to tailor our solution to meet the unique requirements of each of our customers.
How challenging is it to overcome the complexities of building a multi-faceted system such as this?
I would say it’s a natural progression. When a product is initially launched to address one or more industry problems, those problems can change and evolve over time.
In a similar vein, the product itself may need to evolve to meet the changing needs of the industry. We began with a multi-channel CRM product that offered segmentation capabilities. Today, our comprehensive product includes automation features, CRM, content management, and BI. The reality is the more uses a system has, the more complex it becomes to maintain and keep up with industry standards. There are various parts of the system that require constant evolution to ensure our customers succeed.
While the challenge of remaining current is ongoing, we are always on the lookout for ways to address the primary issues of the gaming industry that align with our mission. We have learned data accessibility and the ability for business users to receive direct answers to their questions without requiring technical expertise is essential to any business process. Therefore, this is our current focus.
How do you see this system developing over time? Where do you think the industry can improve in this area?
We have a significant roadmap which will elevate Betintel.ai to new heights, but the core principle will always remain the same. Business users are eager to understand their data, achieve results, and use their data to enhance efficiency and progress. Predicting the future is challenging, particularly with the accelerated progression of Artificial Intelligence. Our mission for Betfinal.ai in the near future is to concentrate on data discovery and providing business users with the ability to effortlessly query and comprehend their data at any moment.
Reinvention of the classics – is it necessary?
Thomas Smallwood, Head of Marketing at ESA Gaming, discusses the place that classic casino games hold in the mobile-first iGaming world of today, and if there is a need to bring outside elements to staple titles.
Is there still a place for traditional games such as Blackjack, Roulette, Baccarat etc in modern game offerings, or do these products need modifiers?
In truth, I don’t think they particularly need modifiers. You only need look at the most popular titles in nearly every online casino in terms of turnover to see that there will always be a place for the classic table games.
However, this is not to say that there is no room for experimenting with these products, playing with things like in-game viewpoints, graphic interface or adding extra gamble elements. This is evident throughout our portfolio in products such as Blackjack and Joker Poker. We have added gamble features which goes to show how these traditional games can be adapted and evolve in an online environment, without reinventing the wheel.
There’s much focus on reinvention of classics, be it casino games, retro slots, and more. Is bringing modern technologies a way to move tables games forward to newer, mobile-first audiences?
Yes, but we have also noticed that when you create mobile-first gaming products there is a challenge to not change too much and find the right balance. The user experience is crucial and this is particularly important with games like Roulette, which can be hard to translate successfully to the mobile screen.
The constraints of the smaller screen also lend themselves to old-school simplicity. This is the case with our title Fruitz & Spinz, a classic looking American-style, three-reel slot with a wheel of fortune free-spins feature. The very nature of the small reelset means it sits very comfortably on mobile devices. For games such as Blackjack or Poker, which require close up views of the hands dealt on small screens, there is less space for external factors or additions to dilute from the main event.
We will be releasing VIP versions of both Roulette and Blackjack in the coming weeks, which will see an extra emphasis on mobile-first, high quality graphics, to make it truly optimised for smaller devices.
Can the approach of adding twists and slot-style elements to card classics, such as poker, allow for it to reach a broader audience than typical table games?
This is something that we’re starting to see more and more of in the industry. From adding multipliers to certain hands in Blackjack, or big boosts to a certain number in Roulette, there’s always potential to offer supersized wins, compared to your standard payouts of maybe 2:1 or 3:1.
Will this engage players or reinvent the vertical? Potentially. However, the alure of table games and mobile versions of casino classics is the ease of access. Players don’t necessarily want to have the wheel reinvented for them, but just enjoy their favourite pastimes from the surrounds of a comfy location, or on the go. Consequently, on a mobile, it’s about making sure the experience is equal to the desktop and consistent with the best roulettes or blackjacks out there.
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