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SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service

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SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service
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SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.

Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.

The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.

Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams: 

  • Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
  • Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
  • Game Release is responsible for managing to add new game titles within the Game Aggregator system. 
  • Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.  

This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios. 

Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”

 

About SOFTSWISS

The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.

SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

 

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Bonanza Billion by BGaming showed record results in the first month after launch

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Bonanza Billion by BGaming showed record results in the first month after launch
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Bonanza Billion, the first slot with refilling reels by BGaming, showed the most successful start among the provider’s titles. The first month after release, the game exceeded the results, namely the bets count of the BGaming top slot called Elvis Frog in Vegas by 21%. 

Launched on the 3d of December, the Bonanza Billion slot inspired players to win with a charming Christmas look. You can see how it was in a streaming session with Haddzy. 

Now it’s time to present the basic version of the game. Bonanza Billion, full of colours and juicy fruits, turned into its classic look, which will delight casino amateurs during the year. The changes doesn’t affect the features pack. Free spins, Multiplier, Buy Bonus, and Chance x2 will still be available!

“We’re focused on providing new mechanics to our players, and we’re extra are glad to see such great results of the first cascade slot in the lineup. The combination of refilling reels and the buy bonus feature make the game especially engaging. This is the best way to see an epic win on the screen! ” commented Kate Puteiko, CS Marketing Manager at BGaming. 

BGaming will add one more slot with refilling reels and the buy bonus feature to its collection following the players’ preferences. Irish-style Clover Bonanza will be released in spring.

 

BGaming is a fast-growing game provider converting gambling into gaming. Thanks to an expert team and a player-driven approach, the studio creates innovative and engaging products featured on reputable platforms and 700+ online casinos worldwide. BGaming is the world’s first to support cryptocurrencies and offer Provably Fair games. Today the brand’s portfolio includes 70+ products with HD graphics and a clear user interface for every device.

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A GAME OF TWO SCARVES: JAMIE REDKNAPP INVESTIGATES THE TRAGEDY OF HALF-AND-HALF SCARVES IN FOOTBALL

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A GAME OF TWO SCARVES: JAMIE REDKNAPP INVESTIGATES THE TRAGEDY OF HALF-AND-HALF SCARVES IN FOOTBALL
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New Paddy Power series sees Redknapp chance his arm as documentary maker to learn about the origins of one of the worst things to happen to football

Footballer-turned-pundit, Jamie Redknapp, is now stepping into the world of hard-hitting documentaries to tackle one of the biggest issues in the modern-day game…the half-and-half scarf.

Paddy Power’s Jamie Redknapp Investigates is a new series that will see the former Liverpool and Spurs legend get to the bottom of the things that really annoy football fans about the modern game.

Episode one sees Redknapp get to the bottom of half-and-half scarves – the ghastly neckwear issue, described by fans he interviews as “Filth”, “Foul” and “So sh*t”.

In the first of a three part series – with episodes two and three released over the fortnight – Redknapp reveals the industry is now worth “over half a billion pounds” and tracks down the inventor of the half-and-half scarf.

The inventor, Brian, explains that the inspiration behind joining two separate scarves together was his own divorce, after his wife cut everything he owned in half.

Sewing his Arsenal and Holland neckwear together, Brian created the world’s first half-and-half scarf – which rather unfortunately reads “Arse land”.

But, at what cost? “Half-and-half scarves have a very short shelf life,” says Redknapp’s next interviewee – environmental activist, Lisa.

Discarded items can unfortunately find their way into nature, with Lisa reporting sightings of a baboon wearing a scarf featuring Tony Pulis at one end Sean Dyche at the other. Although Lisa does say that there aren’t health implications for the animals, they “just look really stupid”.

Redknapp then returns to see Brian once more as he’s told there’s a gift waiting for him. And, after showing off his diversified portfolio (including Manchester United and Liverpool half-and-half facemasks), the inventor gives the former England international his present.

Unfortunately, the Redknapp edition scarf features Harry at one end but the wrong Jamie at the other – Jamie Vardy.

Episode two of Paddy Power’s Jamie Redknapp Investigates, released next Friday, will see Jamie taking on Twitter trolls.

Spokesman Paddy Power said: “Forget diving, dodgy VAR calls and people leaving early – half-and-half scarves are the biggest disgrace in football right now. So, we put our best man on the case to investigate and uncover the ugly truth about this scourge of modern football that we know annoys all proper football fans across the country.

“Because there are some things that just don’t look right together, like pasta and ketchup or Tottenham and trophies.”

The full video can be viewed on Paddy Power’s YouTube and Twitter  pages.

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Playtech Live launches bespoke offering with bet365

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Playtech Live launches bespoke offering with bet365
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Playtech, the world’s leading gambling technology company, announces the launch of the largest scale studio development in the supplier’s history with long-term partner, bet365.

Built across two separate studios, the new development is the biggest Live Casino studio launch in Playtech’s 22-year history.

The new studio offering, comprises of twelve 7-seat Blackjack tables, two classic single-zero Roulette, three Baccarat, and two All Bets Blackjack tables.

In addition to the aforementioned tables, it also hosts the new and exclusive multiplier roulette game, Super Spin RouletteSuper Spin Roulette is a bespoke game built as part of a collaborative partnership with bet365 and boasts unique gameplay – with each spin, a random Multiplier is revealed with the highest possible Multiplier of x540. The custom-made studio design puts Super Spin Roulette at the heart of the action, with all tables placed around the centrally located Super Spin Roulette game.

Kevin Kilminster, Head of Live Casino Innovation at Playtech, said: “We are extremely proud that bet365 has chosen to partner with Playtech to create new and engaging content for their customers. It is fantastic to see one of our most prestigious partners taking the opportunity to build bespoke content and utilising the vast knowledge and experience that the Playtech Live team has to offer. Super Spin Roulette is genuinely one of a kind and the gameplay experience is very exciting. Both new studios are designed to an incredible standard, and this is testament to Playtech’s scale and innovation when it comes to supporting our partners. We look forward to continuing our strong and successful partnership with this world-class operator.”

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