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The future of the gaming industry: brand loyalty and retention, Exclusive Q&A w/ Achille Traore, CEO of White Label Loyalty

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The future of the gaming industry: brand loyalty and retention, Exclusive Q&A w/ Achille Traore, CEO of White Label Loyalty
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The gaming industry is highly competitive. Game developers only have one chance at making a user’s experience memorable. If a gaming company fails to capture user attention, customers will likely move on to another game or platform. Achille Traore, CEO of White Label Loyalty, discusses the opportunities awaiting gaming brands to create more loyal customers. 

 

What are the main goals and objectives of brands in the gaming industry?

Most brands in the gaming industry are striving for the same thing: customer retention. The industry is well known for high engagement rates, but it’s also well known for low retention rates. 

Player retention is important for gaming brands because existing customers are very valuable in the long run. It’s much easier to upsell and cross-sell to loyal users. Plus, the cost of acquiring new customers is becoming more and more expensive. 

 

The gaming industry faces a number of challenges. What are they?

The first challenge is about engaging casual players and persuading them to play more frequently. And while there are many factors that contribute to this, including the quality of a game and the ability to market it effectively, gaming brands ultimately need to have a deep understanding of their customers. 

The second challenge is knowing how to add value to a customer’s gaming experience. Not all users will find value in the same things. For one user, the value of a game may lie in the ability to customize characters with exclusive skins. For others, the value may lie in joining a community to meet other gamers. 

Finally, gaming brands need to know how to break the barriers for people who haven’t gamed in a long time, or have never tried gaming before.

 

When it comes to gaming, how would you define loyalty and engagement?

A user that is truly engaged will spend a significant amount on in-game purchases. 

Another way gamers show their loyalty is by engaging with communities via social media or forums like Reddit. 

Loyal players can also become ambassadors for gaming brands. These players are more likely to engage with a brand outside of the game – they’ll spend money on equipment (such as a new console or PC), merchandise, and event tickets.

 

How does a gamer become loyal?

Loyalty often forms as a result of rewards. Players want to be rewarded. Whether it’s for completing a time-bound challenge, or unlocking different levels in a game, rewards add to a feeling of competition and accomplishment. 

Gaming companies that reward customers for engagement can build real, long-term loyalty. 

 

In order for gaming companies to better understand and engage their customers, what can they do?

Gaming companies must collect detailed data about their users to understand what drives them. Brands can use this data to build specific audience segments, which allows them to personalise and tailor marketing strategies to each customer profile. 

Loyalty programs are an effective way to gather detailed information about user behaviour, needs, and preferences. When a gaming brand understands its customers, they can create customised rewards for each player segment, resulting in higher engagement and retention rates. 

 

What are the best ways to reward players in the gaming industry?

With the right software, gaming brands can reward any kind of activity. For example, rewards could be given to streamers who refer games to others. Rewards could incentivise new customers to pick up their controllers again. Or, rewards can simply be used to show appreciation for those who dedicate their time and attention to a game.

Playstation Stars, a new loyalty program in the industry, rewards players for engaging with specific campaigns. Campaigns range from simply playing a game, to earning specific trophies or getting first place in a league table in your local area. Sony announced that the program uses a new type of reward – digital collectibles: “digital representations of things that Playstation fans enjoy, including figurines of beloved and iconic characters from games”. 

 

What other opportunities await gaming brands?

With rewards, gaming companies can drive whatever specific behaviours they would like to see more of. For example, if a gaming brand wants to focus on new customer acquisition, they can build referrals into a rewards program. A fully-rounded loyalty program boosts acquisition as well as retention. While customers can do this on their own via social media or word of mouth, loyalty technology makes it as easy as possible for them to refer a game to family and friends.

There are so many different ways rewards can be used. From early access to a game, to free in-game currency, rewards help make a user’s experience more memorable and keep them engaged long-term. But rewards won’t be effective if gaming companies don’t understand what their customers actually want. That’s why it’s vital to start with data. Then, build a loyalty program that is based on what gamers find truly valuable. 

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Gaming

Plinko: A Classic TV-based Game, Now on Spinmatic’s Portfolio

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Television is an all-time massive communication medium, and the desire of becoming rich and famous watching participants on different shows has always been part of our culture.

And it’s not the first time casinos make the most of a TV game and its success… Fortune wheels, bingo machines… and now, Plinko!

More than four decades ago, in January 1983, Plinko was introduced in the world-known TV show “The price is right”, and the game is still part of the programme nowadays, being considered very often as the most famous pricing game of all times.

Being aware of the tremendous possibilities of this easy-to-play yet trepidant game, Spinmatic is launching a brand-new game category on its portfolio.

Plinko consists of a board full of blocking pegs in the form of a pyramid, with a certain number of winning spaces at the bottom. The aim of the game is to place the balls in the best winning spot to be awarded with the displayed prize.

With Spinmatic’s latest creation, Pinky Plinko, the company combines the classic excitement of plinko with a dash of colourful Asian vibes – giving a new look to the usual plinko game.

Set against an Asian-inspired backdrop, players place their bet from 0.1 to 80 and watch the ball zigzag down through a bunch of pins, building up the excitement with every bounce. They can choose their adventure with the Risk Level feature. Whether they’re feeling daring or prefer a safer path, Pinky Plinko lets them adjust the risk to match their betting style. For those who like a touch of strategy, the Hold & Drop feature will let them decide the exact moment to let the balls fall. A simple addition of control that will definitely engage players.

With its attractive features, gorgeous graphics and the thrill of big wins, it promises to be a hit with players looking for an entertaining and rewarding plinko game. Whether they’re a fan of traditional plinko or looking for something new to try, Pinky Plinko will provide them with an exciting challenge.

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Gaming

Paddy Power Launches Industry First Exclusive Online Gameshow

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Paddy Power has launched a new online game – Paddy’s Mansion Heist – becoming the first company to create an exclusive branded gameshow. The game is available to all UK & Irish players.

The first-of-its-kind online Live Casino Game Show has been made possible through collaboration with Playtech Live Casino. The gambling software development company worked closely with Paddy Power to create a custom designed, immersive and large-scale studio showcasing what a year of innovation and creativity can produce.

Set within Paddy’s Mansion, the game offers players the opportunity to pull off the ultimate heist. Paddy’s Mansion Heist incorporates high tech engine technology, enhancing player experience, which was the main priority during game development.

With market leading four live action bonus rounds and entertaining presenters, users have the chance to bet on Paddy’s 54 segment wheel and explore the Mansion through a series of interactive rounds, stealing “lucrative loot” from each room.

The game culminates at Paddy’s legendary Vault, where players will be teased with scenes of Paddy’s shimmering gold. Participants can win up to a maximum of 4000x their bet – however, it’s not going to be easy.

Roisin Hogan, Commercial Director at Flutter, said: “PP Games’ longstanding partnership with Playtech has led us to developing one of our most exciting games ever – Paddy’s Mansion Heist. This game represents Playtech’s and PP Games’ commitment to innovation and delivering an unparallelled customer experience. We are thrilled to bring this exciting game to market.”

Kevin Kilminster, Chief Product Officer at Playtech, said: “We are proud to collaborate with an iconic brand like Paddy Power, one of Playtech’s longest standing partners to launch Paddy’s Mansion Heist. Bespoke games have become essential to cater to the evolving market demand for personalised, entertainment-led experiences. Mansion Heist delivers on the theatre and engagement that Paddy Power players have come to expect.”

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Gaming

Huawei Game Salon 2024: HUAWEI AppGallery bridges the gap between East and West, helps partners go global

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AppGallery, Huawei’s official distribution platform, held the Huawei Game Salon – Cloud Collaboration (Europe) in Istanbul, Türkiye, from 30 May to 1 June. The event aimed to strengthen collaboration between AppGallery and its partners and bring robust public cloud infrastructure to enterprises in Europe.

In the past decade, Huawei has forged strong relationships in the European market; bridging East and West and supporting local growth. Huawei has enabled Chinese developers to reach a broader European gamer audience, and Turkish game developers to increase their visibility in Europe.

The Huawei Game Salon showcased Huawei Cloud as a premier business solution, offering professional, fast, stable, and secure one-stop cloud services for gaming enterprises seeking to build high-quality, holistic cloud gaming experiences.

Türkiye: An Exciting New Gaming and Live Streaming Hub

With Europe’s mobile game market predicted to hit $8.56 billion in 2024, Huawei is intensifying its focus on Europe’s gaming scene. Türkiye, which boasts a growing number of talented developers and a large, dedicated player base, is key to Huawei’s plans.

Home to 30 million gamers, Türkiye leads the gaming market in the Middle East. In 2023, the industry generated $300 million and witnessed 16% year-on-year growth. With smartphones being the main device used by European users to access games, and over 75% of the Turkish population owning a smartphone, its mobile gaming market has huge potential.

The pan-entertainment sector reached a market value of $228.7 million last year, with over 62.5 million users, representing 73.1% of the total population. According to AppAnnie, in-app payments for pan-entertainment applications in Türkiye totaled US$76 million in 2023, propelling Türkiye into the top five globally.

Huawei Gaming Salon Welcomes Valued Partners

The Huawei Gaming Salon warmly welcomed leading Chinese developers such as Funplus, Tencent, Moonton, and miHoYo, among others.

“Our intention is to foster a vibrant gaming community in Europe. By collaborating closely with our partners, we hope to deliver cutting-edge, reliable, and top-notch gaming experiences to the region.” Shan Xuefeng, Managing Director of Huawei Consumer Cloud Service, Europe Ecosystem Development & Sales Department shared.

Productive CP-Gamer and Local Partner Sharing Sessions

A CP-Gamer Interactive Sharing offered Chinese developers the chance to dive into the success stories and experiences of Huawei’s European partners, game developers Playrix and Com2us. During this exchange, Playrix and Com2us stressed that adapting to local users was key to their success in Türkiye. Thereafter, a Local Partner Sharing session added further perspectives to the day’s discussions.

Full Day of Activities: HUAWEI Cloud Data Center

Attendees were treated to a Turkish Cultural Experience and explored the HUAWEI CLOUD Data Center. A Farewell Dinner was held, the perfect goodbye to the event.

Huawei’s partners, including Tencent, Moonton, miHoYo, and Funplus, were highly impressed and expressed their enthusiasm for working with Huawei in the future, with plans to publish their games on AppGallery in Europe in the second half of 2024.

Jaime Gonzalo, Vice President of Huawei Mobile Services Europe, said, “Mobile gaming is a global phenomenon. Our goal is to bridge the gap between top developers from around the world and European gamers. To achieve this, we offer comprehensive support from development to commercial monetization, which is crucial for helping partners expand internationally.”

 

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