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Going Dutch: Insight into the new Regulations for Online Casinos in the Netherlands

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Gone are the days when the Netherlands was a grey market for the online casino industry. With the new regulations finally coming into effect in late 2021, several international players have jumped at the opportunity to compete with former state monopoly holder Holland Casino for the lucrative Dutch market. As we approach the anniversary of the first Dutch online casino licenses, let’s have a look at what the regulation actually entails.

What is the Ksa?

The Ksa or Kansspelautoriteit, is the Netherlands’ governing body for all types of gambling, both land-based and remote. It is an independent administrative body that ensures that the Dutch regulations regarding safe, legal, responsible and fair gaming are followed. 

It states these as its primary objectives. 

  • Protecting consumers.
  • Preventing gambling addiction
  • Combating illegality and criminality.

In addition to those three objectives, the Ksa has four statutory duties:

  • Regulating the gaming market
  • Supervision
  • Promoting addiction prevention
  • Providing education and information

In the Netherlands, the Ksa issues licenses to all legal providers of games of chance. And it is illegal to offer games of chance without the online casino license. This also goes for remote operators, including operators offering slots, platforms for playing live casino, online bookmakers, bingo sites, online lotteries, etc. 

What are the new online casino regulations?

On February 20, 2019, an official change came to the Law on Gaming, the Law on Gambling Tax, and several other laws related to gambling in the Netherlands. In short, both domestic and foreign providers can legally organise remote games of chance in the Netherlands. However, they must apply for a remote gaming license, for which they must submit an application to the Kansspelautoriteit. Of course, they must adhere to the “Wet Kansspelen op Afstand” or “KOA” (Remote Gambling Law). Although the law came about in 2019, it took until October 2021 before we effectively had legal Dutch online casinos. The first being state-owned Holland Casino. The law includes measures for gambling addiction, fair game regulation (such as fair ways to win at online slots) as well as for the taxation of gambling winnings.

The following games fall under the KOA law:

  • Poker
  • Bingo
  • Slot machines such as slot machines
  • Live casino games such as roulette, blackjack or baccarat
  • Sports betting
  • Lotteries

Payment options and restrictions

The law also largely impedes the ability of Dutch players to gamble at online casino sites without a Dutch license. In particular, financial service providers are ordered to block payments between players and what are now “illegal” providers.

In other words, it has been made difficult for Dutch players to still be able to gamble at foreign online casinos. For example, popular casino payment providers Neteller and Skrill have been restricted from performing casino transfers in the Netherlands.

Age restrictions

As has always been the case, players may only participate in online casino games or sports betting from the age of 18. On top of that comes the provision that casino bonuses or other promotions may only be made available from the age of 24.

To confirm age and identity, the licensee may request a copy of an ID, although identity can often be confirmed with a transfer via iDEAL, Klarna, or Trustly.

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To advertise online casino or sports betting in the Netherlands, certain conditions must be met. These include

  • No role models under the age of 25
  • Clearly understandable bonuses
  • Advertising not directed at vulnerable groups
  • No advertising on TV between 6 a.m. and 7 p.m.

There are of course quite a few more conditions, which you can read in detail on the site of Ksa itself.

Gaming tax

Here, of course, we come to one of the most controversial taxes, the gaming tax. While it is debateable whether a tax on casino winnings is fair, in any case, Dutch players will have to pay tax on casino or sports betting winnings, provided the net monthly winnings are €449 or more. The rate is set at a hefty 29%. Net winnings are calculated on a month’s wagers and wins and the tax is automatically withheld by the gaming provider.

Who has a Casino License?

The Dutch market has already been inundated with a wealth of Dutch, Belgian and international iGaming companies. In particular, former state monopoly holder and land-based giant Holland Casino was the first to acquire a license. Meanwhile local gambling hall operator Jack’s Casino, and was soon to follow. Toto, that used to offer toto bets exclusively in the Netherlands, now also has an online sportsbook. 

Belgian operators Bingoal and Circus already had a Dutch client base before the new regulation, and were quick to capitalize with the new license. 

International players bet365, Kansino (from Play North Limited), 777.nl, and GGPoker were also among the first to receive a license.

Other online casino license holders include Betcity.nl, 711, Flash Casino, and French operator Zbet.

More online casino licensees on the way!

Not all online casinos seeking a license for the Dutch market have already received it. Operators could apply for a license starting 1 April 2021, unless the applicant had a cooldown period imposed by the Ksa. This cooldown period was imposed on operators who had “broken the rules” i.e., offered gambling without a Dutch license. 

While many operators received the license on 1 October 2021 and were able to enter the market, not all license applicants received it at that point in time. Of this first group, some have been rejected by the Ksa and some are still in the running, but need to make adjustments. 

The names of this last group are not public, though many assume that these include Polder Casino and Tonybet. 

In April 2022, the Ksa permitted a second ‘group’ of potential providers to apply for a license. This signalled the end of their cooldown period. This group included, for example, Unibet, which has now received a license and has been on the market since July 2022. Other names that we can expect soon are the Dutch familiars Kroon Casino and Oranje Casino, operated by Betsson, as well as industry giants LeoVegas, PokerStars, 888 and William Hill.

Gaming

More players, more revenue: mobile games are very popular among Germans

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More players, more revenue – mobile games are very popular among Germans
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  • Revenues from games apps grow in Germany by 4 per cent to over 2.9 billion euros
  • Smartphones and tablets attract 300,000 additional players in twelve months
  • ‘Mobile games often attract people with little or no experience of playing video games’

Games apps for smartphones and tablets continue to do well in Germany: revenues from mobile games grew by another 4 per cent to 2.9 billion euros within a year. This part of the games market has almost doubled since 2018, when revenues amounted to 1.49 billion euros. These are the figures released today by game – The German Games Industry Association, based on data collected by the market research company data.ai. Not only were games app revenues up, but the number of mobile game players also grew by 300,000 to 24.6 million in the space of a year. The average age of people who play video games on their smartphone in Germany is 40. Women tend to play more on smartphones and tablets (52%) compared to men (48%).

‘Games apps for smartphones and tablets are very popular among Germans,’ says Felix Falk, Managing Director of game. ‘Although we’ve been witnessing the unstoppable rise of the smartphone for almost a decade and a half, this is still an area of the game market that continues to grow. Mobile games often attract people with little or no experience of playing video games. The mobile gaming market has grown hugely over recent years: alongside classic casual games for spare moments, complex games and even esports titles are now also firmly established. This variety is unique and one of the strengths of games apps.’

A closer look at the mobile gaming market in Germany highlights the distinctive features of the sector: around 5 million euros – significantly below 1 per cent of total revenues – is generated by the sale of individual mobile games. Revenues from online gaming services on smartphones and tablets are significantly higher, amounting to 43 million euros or around 1 per cent. 98 per cent and therefore almost the entire revenue from games apps – 2.9 billion euros – is generated with in-app purchases. These include cosmetic enhancements for players’ own avatars along with virtual currencies and loot boxes or large story expansions.

Strong development of the German game market in 2023

The German games market showed significant overall growth again in 2023, with revenues from games, gaming hardware and online gaming services increasing by 6 per cent, to some 9.97 billion euros. This considerable rise follows a revenue increase of just 1 per cent in the preceding year. The largest drivers of this growth include game consoles and related accessories, as well as in-game and in-app purchases. At the same time, sales of gaming PCs and laptops saw clear declines in some areas.

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Gaming

Games Lift 2024: These five developer teams will receive the Hamburg incubator funding

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Games Lift 2024: These five developer teams will receive the Hamburg incubator funding
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Five teams have won over the Games Lift awarding committee with their game projects. On September 9, the Games Lift Incubator will start for them as a unique support program in Germany. Included is a one-year workshop and mentoring program with international industry experts and 15,000 euros in financial support, as well as room for collaboration and exchange with the other participating teams. More than 30 experts in game design, product development, pitching, business development, press relations and marketing from the Games Lift network will share their experience with the teams to give their projects a professional start. Starting this year, the program also offers participating teams a joint trip to an international industry event. The Games Lift Incubator is organized and implemented by Gamecity Hamburg on behalf of the Free and Hanseatic City of Hamburg.

A total of 21 teams and solo developers applied for the fourth Games Lift Incubator. The decision for the five participating teams was made by the awarding committee, consisting of Kristin von der Wense (Publishing Producer Daedalic Entertainment), Ole Schaper (Managing Director The Sandbox Hamburg (Sviper GmbH)), Heiko Gogolin (Managing Director Rocket Beans Entertainment) and Tobias Graff (Co-Founder, Programmer and CEO Mooneye Studios).

Margarete Schneider, Project Manager at Gamecity Hamburg, on the award committee’s decision: “We are delighted with the large number of applications for our incubator and the high standard of the pitch decks submitted once again. It is particularly pleasing that we are receiving more applications from outside Hamburg, who see the city as an attractive location for starting a new business. The Games Lift Incubator provides gaming start-ups with comprehensive starting support and enables them to forge connections in Hamburg’s diverse games scene.

The five winner projects and teams for Games Lift Incubator 2024:

  • ForeFeathers by Team Honeybeak
  • Frisia – Cozy Villages by Rouven Cabanis
  • Light of Atlantis by Duck ‘n’ Run Games
  • Pubcrawler by Triflgard
  • Tiny Garden by Tales from the Garden

ForeFeathers by Team Honeybeak is a 3D Puzzle-Platformer where players slip into the role of a penguin, who explores the sky-high ruins of an ancient civilization of birds. Traversing the flying islands with the ancient powers of flight, solving tricky puzzles and keeping the penguin’s friends away from trouble are some main aspects of the game.

In Frisia – Cozy Villages by Rouven Cabanis the player gains control over an uninhabited Northsea island and is tasked with building a functional, yet cozy and beautiful little town. Inspired by the frisian architecture of the Dutch and German Northsea coast, Frisia aims to create a cozy gameplay experience in harmony with simple town-building and strategy game mechanics.

Light of Atlantis by Duck ‘n’ Run Games is a 2D puzzle metroidvania in which players take on the roles of various robots with individual abilities to explore the sunken ruins of Atlantis. By draining and releasing water into the various rooms, the robots shape their environment and improve their chances against different enemies. Light of Atlantis was part of the Gamecity Hamburg prototype funding in 2023 and received in the same year the German Computer Game Award (Deutscher Computerspielpreis) in the category “Best Prototype”.

Pubcrawler by Triflgard is a co-op PC game in which up to four players need to work as a team, to navigate a giant, mechanic, wandering pub through an apocalyptic wasteland. In the process, they must complete a variety of challenging tasks that can only be mastered as a team. Working together efficiently, pleasing the different guests and keeping a cool head even when the giant pubcrawler faces technical issues are the key to a successful journey.

In Tiny Garden by Tales from the Garden players slip into the role of a deity who fills a deserted planet with life. Together with their servants, a group of cute leaf creatures that must be protected from evil spirits, they plant a constantly growing garden. As soon as the garden is fully grown, the evil spirits can be soothed and the player can move on to the next planet in help.

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Gaming

MainStreaming Announces Appointment of Nicola Micali as Chief Customer Officer

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MainStreaming, an iMDP INTELLIGENT MEDIA DELIVERY COMPANY, which is redefining the CDN market with its innovative Edge Network services, announced the appointment of Nicola Micali as its new Chief Customer Officer (CCO).

With a track record of improving processes and efficiency and creating go-to-market strategies, Harvard alumnus and former Akamaite, Nicola Micali joins MainStreaming with the goal of solidifying a customer-centric organisation that prioritises long-term relationships, customer experience (CX) and satisfaction, ensuring MainStreaming’s continued business growth and market leadership.

Nicola brings a wide range of professional experience as a Leader of Customer Success & Professional Services at Akamai for over 10 years, where he was responsible for services and overall revenue. He developed the services strategy for the Americas’ media & entertainment, gaming and partners verticals exceeding all revenue targets year after year. Nicola’s expertise in leading technical customer-facing teams has resulted in higher customer satisfaction and successful worldwide streaming events.

With a Master’s degree in Business Administration and Management from Harvard, Micali’s educational background further enhances his capability to lead and innovate in the Edge video technology sector. As Nicola steps in as CCO, he will play a pivotal role in guiding the entire customer lifecycle journey. His expertise in customer success positions him perfectly to lead MainStreaming’s efforts in providing world-class service to a global clientele.

MainStreaming’s CEO, Antonio G. Corrado, said: “QoS for our customers and QoE for end users are at the core of our streaming business. It is the best proxy for customer satisfaction for us. We are happy to welcome Nicola Micali, who demonstrates his expertise in customer success. Together, we are set to strengthen our commitment to being a customer satisfaction-oriented company, leveraging our world-class services directed to broadcast-quality standards that are requested by industry players.”

MainStreaming’s video delivery technology is meticulously developed in-house, offered as managed private Edge Network to help broadcasters, OTT TVs and content owners overcome the toughest challenges of live streaming at scale, addressing the limitations of classic CDN and enabling new application solutions on the Edge.

“I am honored to join a team that is on a mission to write a new chapter in video streaming delivery, setting new standards, and paving the way for the future of TV. I am ready to contribute to MainStreaming’s innovative approach and customer-centric philosophy. Together, we are set to revolutionize how the streaming industry approaches Edge Network architecture for live streaming, emphasizing a more distributed, ultra-low-latency, energy-efficient, and globally scalable design,” Nicola Micali said.

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