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Agilysys Signs Hospitality Deal with INSPIRE Entertainment Resort

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Agilysys Inc., a leading global provider of hospitality software solutions that deliver High Return Hospitality, announced a meaningful addition to its Asia-Pacific customer portfolio: Mohegan INSPIRE Entertainment Resort (Mohegan INSPIRE), which when completed will be the largest hotel-retail-entertainment complex in South Korea.

Agilysys will deliver multiple hospitality systems to the property, including its core property management (PMS) and point-of-sale (POS) systems. The deal signifies key advancements for Agilysys in the Asia-Pacific region, including its first casino property and large-scale PMS deployment in South Korea.

Projected to open in 2023 as a $5 billion entertainment resort ultimately spanning more than 500,000 square meters, Mohegan INSPIRE is located an hour outside of Seoul and within the Incheon International Airport’s IBC development area, a major hub to Northeast Asia. Once completed, the complex will feature a three-tower luxury hotel with more than 1300 five-star and six-star guest rooms, more than 20,000 square meters of luxury retail space, more than 20 food and beverage concepts, a 20,000 square meter casino, and the largest entertainment arena in South Korea.

Hospitality-focused innovation and the ability to deliver diverse personalised guest experiences at scale were meaningful considerations for the team evaluating systems to span the property.

Ioan Mitulescu, vice president of information technology for Mohegan INSPIRE Entertainment Resort, said: “In order to future-proof our investment, it was important to our team to select a technology provider with extensive hospitality experience, an accelerating pace of ongoing innovation and a commitment to hospitality-focused research and development. Agilysys brings all three to the table, and we look forward to the level of guest engagement and exceptional personalized experiences that we will be able to provide through these integrated and feature-rich hospitality software solutions.”

The Mohegan INSPIRE team selected Agilysys’ Hospitality Cloud solutions in part for interoperability with other systems and the ability to create and maintain a single unified profile for each guest. The systems will help staff understand each guest’s preferences and interests across the many lodging, dining, activity, casino and other entertainment options the property will offer. The technology’s ability to scale easily to accommodate long-term growth while also ensuring a high Return on Experience (ROE) over time by adapting to changing guest and staff expectations also was a deciding factor in the selection.

Agilysys solutions help properties enable the highest ROE through staff-facing functionality that creates more engaged and empowered staff members as well as guest-facing features that ensure experiences at every touchpoint avoid disappointment and create champions so that guests return more often, spend more and post stronger reviews.

“The diversity of experiences that will be available at Mohegan INSPIRE is truly ground-breaking and we are proud to have our hospitality solutions acknowledged as the best choice for serving the broad needs of staff and guests at such an iconic property. Our 100-percent focus on delivering optimal hospitality experiences informs the future-forward research and development that keeps our solutions ahead in terms of versatility, scale and adaptability, all of which are vital to hospitality leaders in the Asia-Pacific region,” said Andrew Cox, APAC managing director for Agilysys.

Asia

PAGCOR BRAVES FLOODS TO HELP DISASTER-HIT COMMUNITIES

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At the height of the downpour and massive flooding in Metro Manila and nearby provinces Wednesday, volunteer teams from the Philippine Amusement and Gaming Corporation (PAGCOR) started bringing relief packs to affected communities.

Classes and government work were suspended on Wednesday and Thursday due to the widespread flooding, but PAGCOR volunteers went into action nevertheless.

“Even at the height of the flooding, and even before the President ordered government agencies to provide assistance to affected communities, PAGCOR employees already went to action to help those in need,” PAGCOR Chairman and CEO Alejandro H. Tengco said.

The PAGCOR chief said that since July 24, the agency has delivered more than 21,000 food and non-food relief packs for thousands of affected families.

“After the heavy rains subsided and it was safe to do so, we started bringing immediate aid to flooded communities in Caloocan City on Wednesday, followed by relief operations in Valenzuela, Malabon and Malolos, Bulacan the next day,” he said.

Mr. Tengco added that PAGCOR was scheduled to distribute relief goods to the cities of Marikina and Navotas on Friday as well as to affected towns in Bulacan like Calumpit and Bulakan which were all submerged in floodwater.

“It has been second nature to PAGCOR to immediately respond to the needs of affected communities in times of disasters,” he said.

“We understand that while it is part of our mandate to contribute to nation-building, it is also our moral obligation to help ease the plight of Filipinos in times when they need help the most,” the PAGCOR chief added.

He said PAGCOR’s relief operations are ongoing, with more employees volunteering to help repack relief goods Saturday and Sunday in the agency’s warehouse in Imus, Cavite to support distribution efforts in the coming days in Bataan, Batangas and Cavite.

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Asia

AGTech Wins Lottery Terminal Supply Tenders for Shaanxi, Zhejiang and Jiangsu Provinces

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Lottery and integrated technology and services company AGTech Holdings Limited (AGTech) has announced that one of its wholly-owned subsidiaries has successfully won procurement tenders to supply lottery terminals to Sports Lottery Administration Centres in Shaanxi province, Zhejiang province and Jiangsu province of the People’s Republic of China.

AGTech already has previous success in the China market, having won a bid in 2018 for supplying its new dual, touchscreen lottery terminals to the Chinese provinces of Guizhou, Shanghai and Hebei.

Even before this, AGTech introduced new instant win games, launched in partnership with Chinese logistics firm SF Holdings across Shenzen, Nanchang, Changsha and Nanjing.

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Asia

Philippine President Marcos Announces Ban on POGOs

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Philippine President Ferdinand Marcos Jr has banned the establishment of any new Philippine Offshore Gaming Operators (POGOs), also known as Internet Gaming Licensees (IGLs), with immediate effect. Existing POGO operators will have until the end of the year to wind down their operations.

The verdict, not entirely unexpected, was delivered during his State of the Nation Address in Manila on Monday following widespread pressure from a Senate investigation into illegal POGO-linked activities.

“Effective today, all POGOs are banned. I hereby instruct [gaming regulator] PAGCOR to wind down and cease the operations of POGOs by the end of the year,” Marcos said in his SONA.

The decision to shut down POGOs follows a series of recent raids on illegal POGO compounds in Pampanga and Tarlac amid allegations they had been engaging in human trafficking and scam activities.

A full ban, proposed by multiple senators, had also gained the support of the Department of Finance (DOF) and the National Economic and Development Authority.

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