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SOFTSWISS Helps Operators Retain EUR 9m+ in H1 2023

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SOFTSWISS Helps Operators Retain EUR 9m+ in H1 2023
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SOFTSWISS, a forward-thinking tech company specialising in iGaming software development, is continuously increasing its efficiency to meet the evolving challenges of its clients. According to the reports, in H1 2023, clients saved over 9.2 million euro with the assistance of the Anti-Fraud team within SOFTSWISS Managed Services, representing a 23% increase compared to the first half of the previous year.  

In H1 2023, the Anti-Fraud team processed more than 60,000 operator requests, which aligns with the grand total from the previous year. These requests encompassed a wide range of issues, including player checks and suspicious activity notifications. Notably, almost 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering. The remaining cases included chargeback, payment system abuse and other types of fraudulent activity.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “The team has successfully resolved more than 100 player complaints placed with regulators or industry forums. Leveraging our extensive expertise, we carefully examine each problematic situation, offering operators thoughtful consultations on how to resolve issues without escalation. This mechanism, coupled with the responsible attitude by operators, resulted in a notable 36% decrease in the number of complaints placed in H1 2023.

By effectively solving disputes and complaints, we were able to help SOFTSWISS clients save 173,000 euro. This reflects our commitment to providing top-notch service and ensuring our clients’ success in the iGaming industry.”

The Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services – a comprehensive solution, tailored to contribute to the growth of iGaming brands. Offering such essential services like First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as a seamless connection between operators and their players, streamlining casino operations and ensuring a smooth gaming experience.

Over 200 casino brands have already experienced the benefits of Managed Services and become SOFTSWISS loyal clients. The recent triumph in the Customer Service Support of the Year nomination at the Malta’s Gaming Excellence Awards in July 2023 is a resounding confirmation of the high recognition Managed Services have garnered in the industry. 

 

About SOFTSWISS 

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,400 employees, is based in Malta, Poland, Georgia, and Belarus.  SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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Fintechs in Kazakhstan Raises Concerns Over Proposed Gambling Regulation

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Fintech companies in Kazakhstan are urging greater scrutiny of a proposed law intended to regulate betting transactions in the country.

The submitted legislation, currently in its final reading, would form a monopoly entity, the Unified Accounting System (UAS), the firms said in a joint press release. The UAS would be used to determine market participants, process payments, maintain a single “electronic wallet” and make settlements with clients. A critical concern is that it could charge up to 1.5% in commissions on all market transactions, within a market where regulated transactions exceed KZT1.2tn ($2.6bn) annually.

Irina Davidenko, a spokesperson for Kazakhstan’s payments industry, commented: “The proposed legislation would be a step backwards for Kazakhstan, harming competition in the country’s vital payments sector and signaling to the outside world that necessary business reform is being driven by shadowy interests, rather than what’s right for industries and consumers.”

The proposal, partly billed as a public health move against problem gambling, resembles a previous initiative, the Betting Accounting Centre (BAC). It was shelved in 2021 after a scandal involving a deputy minister who was dismissed for accepting bribes from BAC lobbyists, according to the press release.

The lack of transparency on the UAS structure and ownership as outlined in the legislation is another aspect of the change that is seen by critics as troubling.

The reintroduction of a UAS model occurred as late as the second reading of the legislation. If passed by parliament, it will become law without the comprehensive impact analysis and scrutiny typical for such significant regulatory change.

Observers argue the new regulation duplicates existing regulatory functions already managed by Kazakh state bodies and was proposed without the cooperation of the National Bank of Kazakhstan. The central bank has previously developed its own reform proposal that avoids introducing a monopolistic entity.

Opponents further contend that the regulation could cause “significant economic damage”. National Bank of Kazakhstan representatives and the payments industry have sounded alarm bells, but the issues have not been adequately addressed, the press release added.

The concerned fintech and payment companies want the legislation to be reconsidered. They are advocating for it to be sent back to the lower house of the legislature for a full regulatory impact analysis and thorough examination to ensure that it does not adversely affect industry or the economy.

Ilya Efimenko, commercial director of the payment organisation PayDala, said: “I appeal to the Senators, who need to know the true purpose of why the UAS has made a comeback in the bill.

“This is a re-emergence of the ‘Betting Accounting Center’ (BAC), a strikingly similar entity that was withdrawn before, and behind which, as the deputy from the Amanat party Elnur Beisenbayev said, are the powerful forces of ‘Old Kazakhstan.’

“Before our eyes, a monopolist, a private operator, is being created. The emergence of monopolies such as the UAS threatens the principles of a Fair Kazakhstan. Now everything is being done to break the financial system of Kazakhstan, recognized by experts as one of the best in Central Asia.”

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CT Interactive signs a strategic partnership with LiveScore Bet to expand its presence in key markets

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Sam Sadi, CEO of LiveScore Group
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CT Interactive has signed a partnership with one of the fastest-growing sportsbook brands, LiveScore Bet.
The partnership marks a significant milestone for both companies, combining CT Interactive’s innovative gaming technology with LiveScore Bet’s extensive reach and user engagement. Together, they plan to offer an enriched and seamless gaming experience, tailored to the unique preferences and needs of these diverse markets.

LiveScore Bet’s unique and diverse product offering is headlined by its standout first-to-market free-to-play ‘LiveScore Bet Squads’ product. The partnership with CT Interactive highlights LiveScore Bet’s ambition to continue creating innovative concepts for its users.

Lachezar Petrov, CEO of CT Interactive, commented: “We are always very proud when we receive an opportunity to collaborate with another renowned company, such as Livescore Bet. It is a brand that is developing very well, and we are sure that with our products, they will enrich their offerings and attract new clients”.

LiveScore Bet™, is a sportsbook offering customers in the UK, Ireland, Nigeria and the Netherlands a new and improved betting experience within the LiveScore ecosystem. Building on the existing user relationship with the trusted LiveScore brand that is already a core part of the live sport experience, LiveScore Bet seeks to deliver a best-in-class product and represents a new opportunity for customers to bet responsibly. LiveScore Bet has been able to emerge from the crowd with a vibrant personality, a world-class product and demonstrable growth that has set it apart from the chasing pack.

Sam Sadi, CEO of LiveScore Group, commented: “Partnering with CT Interactive allows us to broaden our service offerings and engage our audience in new and exciting ways. By integrating CT Interactive’s cutting-edge gaming solutions, we can offer our users a more diverse and entertaining experience. We look forward to a fruitful collaboration”.

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Playtech Launches Exclusive Dedicated Tables with Betsson Group

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Playtech announced that it has successfully launched dedicated live casino tables exclusively for Betsson players.

As part of this exciting venture, Betsson is relocating its existing tables to Playtech’s state-of-the-art studio, providing players with an immersive and seamless gaming experience.

The studio includes captivating gameplay with cutting-edge technology, hosted by native-speaking, English, Portuguese, Greek and Spanish dealers, where players can expect top-tier entertainment across a range of popular games.

The initial release features 10 dedicated tables such as; Blackjack and Roulette with more tables to follow.

Jamie Busby, Head of Live Casino at Betsson, said: “We are delighted to partner with the Playtech Live team to create an immersive and seamless gaming experience for valued players. Our longstanding and successful partnership with the Playtech team has been instrumental in our journey. The introduction of these dedicated tables further enriches our game offerings, providing our customers with an exceptional gaming experience.”

Ariel Hayat, Playtech Live Executive, said: “We’re thrilled to introduce the new dedicated tables for Betsson, and we’re confident that their players will thoroughly enjoy all of the new Blackjack games. Betsson is an important partner for us and and this launch will undoubtedly continue to contribute to our continued success. As partners, we remain committed to fostering a safe, sustainable, and responsible gaming environment for the players.​”

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