Latest News
SOFTSWISS Helps Operators Retain EUR 9m+ in H1 2023
SOFTSWISS, a forward-thinking tech company specialising in iGaming software development, is continuously increasing its efficiency to meet the evolving challenges of its clients. According to the reports, in H1 2023, clients saved over 9.2 million euro with the assistance of the Anti-Fraud team within SOFTSWISS Managed Services, representing a 23% increase compared to the first half of the previous year.Ā Ā
In H1 2023, the Anti-Fraud team processed more than 60,000 operator requests, which aligns with the grand total from the previous year. These requests encompassed a wide range of issues, including player checks and suspicious activity notifications. Notably, almost 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering. The remaining cases included chargeback, payment system abuse and other types of fraudulent activity.
Ilya Nesterov, Anti-Fraud Team Lead, comments: āThe team has successfully resolved more than 100 player complaints placed with regulators or industry forums. Leveraging our extensive expertise, we carefully examine each problematic situation, offering operators thoughtful consultations on how to resolve issues without escalation. This mechanism, coupled with the responsible attitude by operators, resulted in a notable 36% decrease in the number of complaints placed in H1 2023.
By effectively solving disputes and complaints, we were able to help SOFTSWISS clients save 173,000 euro. This reflects our commitment to providing top-notch service and ensuring our clients’ success in the iGaming industry.ā
The Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services ā a comprehensive solution, tailored to contribute to the growth of iGaming brands. Offering such essential services like First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as a seamless connection between operators and their players, streamlining casino operations and ensuring a smooth gaming experience.
Over 200 casino brands have already experienced the benefits of Managed Services and become SOFTSWISS loyal clients. The recent triumph in the Customer Service Support of the Year nomination at the Maltaās Gaming Excellence Awards in July 2023 is a resounding confirmation of the high recognition Managed Services have garnered in the industry.Ā
About SOFTSWISSĀ
SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,400 employees, is based in Malta, Poland, Georgia, and Belarus.Ā SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
Latest News
Push Gaming releases a sugary sequel in Retro Sweets
B2B gaming supplier Push Gaming returns to the nostalgic aesthetic of one of 2023ās biggest hits with its latest sequel, Retro Sweets.
Building from the success of Retro Tapes, the slot is again played across a 6×9 matrix but this time swaps audio cassettes with various tasty treats and instant win coins to represent its symbols in this cluster pay outing.
Wild candies make it easier to create winning clusters and also bring the gameās intuitive use of multipliers into play. For each successive win that a wild is a part of, its multiplier increases by 1x while multiplier symbols further increase win potential and provide a progression loop.
Elevating the gameplay further, Retro Sweets introduces the Instant Prize Multiplier which gives regular Instant Prize symbols the potential to form crazy winning clusters.
The now synonymous Cluster Links mechanic also benefits from the sweet collector feature, an augmented version of Retro Tapesā Magnet mechanic, which gathers all non-clustered coins, symbols and wilds into the same part of the gameboard.
Providing increased player personalisation and amplified replayability, the Push Bet feature allows players to have one or two guaranteed wild candy symbols land on each spin with three needed to enter the bonus round.
Not only does this make entry to the bonus easier, but raises the potential of landing a greater number of wilds – more wilds mean more spins, opportunities to form connecting coins clusters and more maximum wins – continuing the Retro franchiseās synonymity with big prizes.
Retro Sweets blends nostalgic iconography and sound design with innovative mechanics that made the original title a multi-award winner. It follows other notable hits from the studio, including DJ Cat, Samuariās Katana and Wild Swarm 2.
Senior Game Producer, Ihor Lozinskiy at Push Gaming, said: āRetro Sweets is a mouth-watering, mechanically rich title that amplifies the use of multipliers and offers more ways to win big. The evolved features are set to engage players and allow them to enjoy the slot in a variety of ways, tailored to their play style.
āWeāre excited to be expanding upon the success of Retro Tapes and returning to the Cluster Link mechanic for one of our sweetest releases of the year.ā
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Tequity agrees RGS licensing deal with Fantasma Games
Listed Swedish studio to benefit from increased speed to market
Tequity, the up-and-coming iGaming software pioneer, has agreed an integration deal with innovative studio Fantasma Games.
The integration of Tequityās agile, licensed modular platform is expected to boost the speed-to-market capabilities of Fantasma, as the studio aims to grow its presence in key markets including North America.
Tequityās platform incorporates a Remote Gaming Server (RGS) that increases operational efficiencies. Once live, Fantasma will be able to reach the next level by adding partners at a quicker rate, as it looks to meet operator demand for fresh types of content including increasingly popular sweepstakes.
The latest deal, with a studio listed on the Swedish stock market, follows on from successful launches of Tequity technology with sports betting-focused Parlaybay, multiplayer specialist BeyondPlay and slots supplier AvatarUX.
Tequity offers founders, start-ups, scale-ups and established companies across the iGaming sector a wide range of software modules that can be hand-picked to meet the needs of specific projects.
Krzysztof OpaÅka, Chief Technology Officer atĀ Tequity, said: āWe are excited to be working with Fantasma Gaming, to help further their growth in key markets worldwide.
āThis partnership illustrates the power of our platform in delivering an efficient RGS solution that speeds up the launch process of their top-quality content. The Tequity platform offers a strong foundation for licensees wishing to create and deliver unique content to operators.ā
Fredrik Johansson, CEO and Founder of Fantasma Games, added: āThanks to the Tequity platform, Fantasma Games is working faster and smarter across a number of areas, allowing us to bring innovative content to our partners at speed.
āThis integration significantly boosts our growth potential, as we look to increase the number of operator partners we work with around the world and deliver them relevant, localised and exciting games.ā
Latest News
Realistic Games introduces endless spins in Maxiplier
Maxiplier combines a retro-inspired theme with revolutionary gameplay. Speedometer-style icons, on reels two and four, act as both wilds and multipliers that can increase wins up to 20x. Land two of these multipliers simultaneously for a potential max multiplier of 400x.
Maxiplier will launch with the highly anticipated 1-2-infinity ante bet mechanic. Land two scatters on the first two reels and trigger an infinite amount of respins. Collect wins until the third scatter lands, unlocking the thrilling free spins round.
The free spins round features enhanced multiplier wilds alongside the 1-2-Infinity respins, for even bigger wins. This exciting bonus builds upon the success of Realistic Games’ recent hits like Fortune Fortress and Chicken or the Egg? solidifying its position as an industry innovator.
Amy Brewis, Account Manager at Realistic Games, said: āWeāre excited to be launching Maxiplier, a game with fresh mechanics that allows players the chance to win infinite respins. Multiplier wilds in both the base game and free spins keep things thrilling, and the 1-2-Infinity ante bet adds another layer of engagement.
āWe expect players to love the chance for endless respins, a feature we’ve evolved from our popular Catch 22 slot. We can’t wait to see the response from players and operators alike!”
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