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Gambling Harms Support Delivered by Third Sector Helped Nine Out of 10 Improve Condition – Annual Statistics Reveal

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New GambleAware data from the National Gambling Treatment Service (NGTS) and the newly commissioned National Gambling Support Network (NGSN) highlight high efficacy and impact.

Nine in 10 people (88%) who completed treatment through the National Gambling Treatment Service – commissioned by the charity GambleAware – saw an improvement in their condition, according to the latest data released.

The National Gambling Treatment Service comprises 10 organisations operating across England, Scotland and Wales. The network provides free and confidential treatment, early intervention and prevention services for anyone experiencing gambling-related harms. Every year, nearly 7000 people access structured support through the network, and over 44,000 calls are answered by the National Gambling Helpline.

Despite considerable demand, waiting times were very short with 1 in 2 (50%) people seen within five days after their referral, and 3 in 4 (75%) seen within just nine days.

Anna Hargrave, Chief Commissioning and Strategy Officer at GambleAware, said: “Today’s data clearly demonstrates the value of the prevention-focused approach applied through our network. It is a timely reminder of the importance of investing in early treatment – especially as recently reported figures from the Gambling Commission suggest prevalence of harmful gambling may be much larger than previously estimated.”

In April, GambleAware relaunched the treatment service as the National Gambling Support Network (NGSN) – and demand for services has already risen. In April-June 2023, there was a 24% year-on-year increase in calls to the National Gambling Helpline, and a 46% year-on-year increase in early intervention – including guided, online and in person support – delivered through the Helpline. This is in addition to an 18% rise in demand for structured treatment.

Graham England, CEO at Ara Recovery for All, said: “NGSN services represent the first line of defence in supporting and reaching people before problems with gambling become catastrophic consequences. We are talking about brilliant, dedicated teams making a decisive difference in the lives of thousands of people across Great Britain. The latest data from this network commissioned through GambleAware, highlights just how effective, and desperately needed, those tailored, community-focused, interventions are.”

The figures published by GambleAware highlights the effectiveness of the services provided and the emphasise on early intervention and prevention – but the charity has issued a stark warning that they could collapse under the Government’s current proposals for the implementation of the statutory levy on gambling operators.

Zoë Osmond, CEO of GambleAware, said: “We welcome the government’s forthcoming statutory levy on gambling operators – it is a measure we have long called for to make sure that funding for vital research, treatment and prevention of gambling harms is both long-term and transparent. However, the focus on specialist-led services means right now, hundreds of dedicated third sector support workers are deeply concerned about their future and the future of the communities they serve.

“There is an urgent need for reassurance from Government that these essential services will be protected during and following the transition. We cannot lose the vast years of experience and expertise contained in the National Gambling Support Network and the wider third sector.”

In addition to hampering the third-sector’s ability to deliver vital services, leading experts have also raised concerns that the Government’s proposed new system would increase pressure on the NHS’ finances and waiting lists.

Professor Dame Clare Gerada said: “From my experience running the NHS Primary Care Gambling Service, which is part of the National Gambling Support Network, I have seen first-hand the benefits of being part of a thriving and connected third sector ecosystem. My experience has also made it abundantly clear that whilst the NHS gambling clinics have a place in the system, what we also need is an approach which aims to prevent gambling harms from escalating – before people find themselves at the much more serious point of needing specialist care.

“Gambling harms are a societal, public health issue – not just a medical one. Whilst the specialist sector has a valuable and important role, relying predominantly on this sector is neither financially viable nor logistically feasible.”

Compliance Updates

The renowned iGaming provider, Enorphina, has successfully maintained its ISO 27001 certificate!

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The renowned iGaming provider, Enorphina, has successfully maintained its ISO 27001 certificate!
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In January 2024, the leading software provider, Endorphina, underwent a multi-day audit according to ISO 27001 standards. With a pleasing conclusion from the independent auditors, Endorphina achieved the set milestone in security and successfully maintained the ISO 27001 certificate this year as well.

The ISO 27001 certification is an independent and third-party verification that the company’s information security management system (ISMS) meets the requirements of the ISO 27001 standard. By maintaining its certification, Endorphina builds trust with its customers, promising information security and privacy.

Ever since 2012, the company has made its priorities clear when it comes to the continuous improvement of its provided slot games. Endorphina’s enhancement of security elements led the company to the highest level of security, manifested in the acquisition of the internationally recognized ISO 27001 certificate.

This milestone marks a successful entry into the new year and a solid foundation for achieving the company’s goals for 2024.

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CT Interactive and R. Franco Digital join forces in a strategic partnership

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CT Interactive and R. Franco Digital join forces in a strategic partnership
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CT Interactive has concluded a partnership with R. Franco, a gaming platform based in Spain with a substantial presence in both the European and Latin American markets.

Lachezar Petrov, CEO of CT Interactive, commented: “We are thrilled to join forces with R. Franco Digital. This collaboration not only strengthens our presence in Spain but also provides an opportunity to expand our footprint in the dynamic Latin American market. Together, we aim to deliver gaming solutions that cater to the diverse preferences of players in these regions”.

This strategic collaboration marks a significant milestone for both companies, combining CT Interactive’s cutting-edge products and R. Franco Digital’s extensive market reach to deliver an unparalleled gaming experience for players in Spain and across Latin America.

“This partnership is an important step for our brand. We look forward to bringing unique and engaging gaming content to a broader audience, fostering growth in the Spanish and Latin American markets”, said Milena Tsankarska, Head of Business Development EMEA at CT Interactive.

Franco Digital is a leading provider of global gaming solutions for online and retail operations. The platform is part of the Recreativos Franco Group, a pioneer in the fabrication of recreational machines with more than 50 years of experience.

Guillermo Ruipérez, Head of Sales at R. Franco Platform, commented: “CT Interactive’s innovative content and diverse portfolio will complement our platform, allowing us to offer an even more exciting and engaging range of games to our customers in Spain and Latin America”.

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Playnetic celebrates successful brand launch at ICE 2024

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Playnetic, the new immersive iGaming business, has marked its introduction to the industry with a bang after enjoying a successful brand launch at this year’s ICE London. Using the prominent industry event to official announce itself and reinforce the company’s key messages to its partners, Playnetic also revealed details of ten exciting casino titles, as it previewed games from its ever-expanding portfolio.

The jampacked tradeshow saw Playnetic kickstart its mission in offering innovative titles built with the latest technology and most exciting in-game features. At ICE, potential collaborators were treated to a sneak peek under the hood of the new company, and a chance to understand the levels of quality, reliability and service on offer.

iGaming’s newest player exclusively showcased ten games from its growing library, demonstrating a range of captivating titles that are primed to enter key global markets.

The collection includes eight thematic slots and two classic tables games, including thrilling titles: Max Catch, Miners are Wild and Thor’s Wild Power. These absorbing games were the centre of attention for Playnetic’s highly popular daily tournament, presenting enchanting audio-visuals and a variety of mechanics, the trio of titles attracted more than 300 players each day, with nine lucky players taking home a collection of brilliant prizes.

Dan Phillips, Playnetic CEO said: “We’re pleased to have had such a successful launch at one of the most important gaming events of the year. It was a pleasure to speak with a variety of industry experts and relay our vision for what we can offer in a vastly competitive business environment.

“It was fantastic to see so many positive leads for our CCO, Julian Borg-Barthet and the sales team; highlighting what a triumphant show it was. We’re really looking forward to the year ahead and to showcasing more content from our growing games library, beyond the ten titles we launched at ICE. We have a lot planned and are excited to continue growing and making our mark in key jurisdictions.”

Further exciting and original titles demonstrated at ICE included: Pop the Bank, Osiris Fortune, Nefertiti’s Ring Jackpot, Dragon’s Blaze, Max Catch and Bison Trails. Each game presents a unique design, with most featuring a highly sought-after Free Spins mode, as well as a range of progressive mechanics and multipliers – guaranteed to increase player engagement and retention.

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