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How Kiosk Terminals are Revolutionising the Sports Betting Experience



Reading Time: 4 minutes


In recent years, sports betting kiosks have emerged as powerful tools reshaping customer engagement in the gambling industry. Beyond the obvious advantage of reducing reliance on human resources, these terminals offer a plethora of features that enhance the overall betting experience. Expert on the subject, Kenneth Larsen, from KT Group explains how kiosk terminals are revolutionising sports betting for customers, sportsbooks and bookmakers alike.

Accessibility and Convenience

Sports betting kiosks provide a critical bridge between the digital and physical worlds for many consumers. For audiences less accustomed to mobile apps and websites, standing at a kiosk inside a betting shop allows them to place bets in a familiar way. The tangible interface – choosing odds and amounts on a screen right in front of them – is more comfortable than tapping on a tiny phone or navigating an old fashioned bookmakers betting slip. Additionally, kiosks expand access to sports betting for older demographics who have been wagering at live events for decades. These customers may carry cash and desire an in-person experience rather than uploading funds to an online account.

Kiosks enhance live betting opportunities for all patrons at a betting shop. Games are broadcast on the numerous television screens, allowing bettors to watch the action. If they see a shifting momentum or new development, they can walk right over to a kiosk and wager in real-time. This seamless option perfectly complements the excitement of viewing major sports matches. It feeds into the emotions and instant reactions that sports inherently create. While mobile apps provide convenience for live betting as well, nothing quite rivals being in a retail betting area with a physical kiosk steps away.

Cost-Effective Technology and Personalised Control

One of the primary benefits of sports betting kiosks is their reliance on technology, which greatly reduces labour costs associated with staffing ticket windows. Rather than employing dozens of tellers to handle in-person betting, sportsbooks can operate kiosks with a small team dedicated to oversight and maintenance. For example, by having IT professionals on-site to troubleshoot issues and ensure system integrity, sportsbooks provide quality assurance without the high overhead of multiple customer service representatives.

Furthermore, kiosks foster an enhanced customer experience through their ability to offer personalised promotions and bonuses. Bettors can log into their accounts on the kiosks to redeem special offers based on offers, betting history, and other factors. This level of customisation is only possible through the power of the back-end account management software. It would be extremely difficult for human tellers to provide the same tailored experience users enjoy on self-service kiosks.

So while the machines handle the transactional workload, sportsbooks can focus their staff on hospitality, VIP services and overall customer engagement. This approach streamlines operations from a business standpoint while letting customers feel like valued individuals. The combination of automated kiosks and dedicated ambassadors thereby maximise both efficiency and client appreciation simultaneously.

Marketing and Communication Tools

Sports betting kiosks serve a dual purpose for operators. When patrons are actively placing wagers, they provide a self-service betting platform with all the perks of speed, convenience and personalisation. But kiosks also moonlight as sophisticated marketing tools even when idle.

These terminals have the ability to deliver targeted messaging and dynamic content to engage customers across the floor. For example, kiosks can stream live odds, highlights and betting lines even if no one is currently using them to bet. This keeps patrons immersed in the action when taking a break from actively wagering. Additionally, kiosks rotate promotional ads and showcase special competitions to incentivise more engagement.

The most modern kiosks even analyse customer data and display personalised offers when loyal patrons approach after logging in. This could include deposit matches, risk-free bets, special event invites and more. Basically, kiosks give operators a chance to extend their messaging beyond screens around the venue. They become a direct line of communication to customers.

This secondary functionality means kiosks provide value even when not transacting bets. From immersive content to data-driven messaging, they constantly engage customers and promote the brand. This fosters loyalty and ultimately drives more wagering revenue when idle moments turn active once again.

Security and Compliance

Sports betting kiosks incorporate rigorous security measures on both the hardware and software levels to ensure a safe, regulated environment for customers. These terminals must comply with all relevant jurisdictional gambling policies, which are programmed directly into each unit. Sophisticated age verification technology instantly checks IDs against government databases to confirm legal betting age upon account creation. This automated restriction right at the kiosk minimises any risk of underage access and keeps operators fully compliant.

In terms of data protection, kiosks transmit all transactions and user data through enterprise-grade networks secured by best-in-class encryption. Anti-tampering sensors also help detect potential manipulation. Only certified gambling regulators have access to extract reports adhering to strict protocols. These embedded safeguards provide transparency while protecting patron privacy simultaneously.

By emphasising security and compliance as core components, sports betting kiosk technology fosters a worry-free environment for responsible betting. Customers can enjoy placing bets with the confidence that their information and transactions are kept safe through cutting-edge cybersecurity and ID verification. This peace of mind then encourages customers to fully engage without reservation.

User-Friendly Interface and Payment Options

Sports betting kiosks offer an intuitive and streamlined wagering process that many patrons find more user-friendly than old-school methods. The days of memorising obscure rotation numbers to place each individual bet are long gone. Now bettors simply navigate an easy touchscreen interface to build their wagering slips. Each sport, league, and game is clearly organised by date and time. Kiosks even allow filtering by bet type, so players can instantly zero in on moneylines, over/unders, props and more.

In terms of payment, kiosks accommodate every potential option to create a smooth, hassle-free experience. Of course, cash is accepted for customers who prefer old fashioned bills and coins, but the majority of bettors take advantage of cashless methods right at the kiosks. Debit/credit cards, prepaid gift cards, winning ticket vouchers, and account funds are integrated payment methods. Many kiosks even support Apple Pay, Google Pay, and other mobile wallet tapping.

With this combination of intuitive visual interfaces to place wagers and multi payment flexibility, sports betting kiosks remove all friction from the equation. Getting in the action is as simple as a few screen touches and a card tap. It’s a world away from the hands-on assistance and confusing processes needed at live ticket windows. Kiosks deliver user-friendliness through and through.

So, to surmise, sports betting kiosks have become a game-changer in the gambling industry, offering a cost-effective, convenient, and secure platform for users to engage with their favourite sports. With features like real-time odds, personalised recommendations, and secure transactions, these terminals not only streamline operations for operators but also empower bettors with a seamless and enjoyable betting experience. As technology continues to advance, the role of sports betting kiosks in shaping the future of customer engagement in the gambling industry is undoubtedly significant.


Everything you need to know ahead of ESL Pro League Season 19



Reading Time: 3 minutes


The ESL Pro League (EPL) returns to St. Julian’s, Malta, for Season 19 on April 23 – May 12, 2024. The world’s biggest Counter-Strike league will see teams from around the world arrive on-site for three weeks of non-stop action, and only one team will emerge victorious as Champions.

Here is all you need to know about ESL Pro League Season 19

The 19th Season of the ESL Pro League will see the 32 best Counter-Strike teams compete for a total prize pool of $750,000, a win in the race to secure Intel® Grand Slam V, and a spot at IEM Cologne 2024. Commencing on April 23, contenders from around the globe will face off in Malta for a spot in the Playoffs. There, the six best teams will compete live in front of an intimate live audience at the InterContinental Malta on May 10 – 12, 2024.

Starting with the upcoming season, EPL will see some improvements to its schedule. While the number of teams and the tournament structure remain the same compared to recent seasons, the duration of the tournament has been adjusted to three weeks instead of five. To accommodate this change, two groups will be played simultaneously during the Group Stage, resulting in a more intense story for fans to follow.

Schedule and Format

Group Stage (April 23 – May 5):

  • Four groups of eight teams will compete in separate triple-elimination brackets
    • All matches are best-of-three
  • The top four teams from each group will advance to the Playoffs
    • Group Stage winners advance to the Quarterfinals
    • The Group Stage runner-ups advance to the Round of 12
    • The Group Stage third and fourth-place teams advance to the Round of 16

Playoffs (May 7 – 12):

  • The top sixteen teams will compete in a single-elimination bracket
    • All matches will be best-of-three, excluding the Grand Final which will be best-of-five
    • The third and fourth Quarterfinals, as well as both Semifinals and the Grand Final will be played out live on stage in front of an audience

Teams Attending

  • Astralis (Partner Team)
  • BIG (Partner Team)
  • Complexity (Partner Team)
  • ENCE (Partner Team)
  • FaZe Clan (Partner Team)
  • Fnatic (Partner Team)
  • FURIA (Partner Team)
  • G2 Esports (Partner Team)
  • HEROIC (Partner Team)
  • MOUZ (Partner Team)
  • Natus Vincere (Partner Team)
  • Ninjas in Pyjamas (Partner Team)
  • Team Liquid (Partner Team)
  • Team Vitality (Partner Team)
  • Monte (ESL Challenger Jönköping winner)
  • (ESL Challenger Atlanta winner)
  • SAW (ESL World Ranking)
  • Team Falcons (ESL World Ranking)
  • GamerLegion (ESL World Ranking)
  • BetBoom Team (ESL World Ranking)
  • Eternal Fire (ESL World Ranking)
  • 3DMAX (ECL S46 Europe winner)
  • FORZE (ECL S46 Europe runner-up)
  • M80 (ECL S46 North America winner)
  • BOSS (ECL S46 North America runner-up)
  • The MongolZ (ECL S46 Asia-Pacific winner)
  • TYLOO (ECL S46 Asia-Pacific runner-up)
  • Imperial Esports (South American Qualifier winners)
  • Sharks Esports (South American Qualifier winners)
  • Pera Esports (European Conference winner)
  • Bad News Kangaroos (Oceanic Qualifier winner)
  • FlyQuest (ANZ Champs winner)

Prize Money (USD)

TOTAL $750,000
1st $170,000
2nd $80,000
3rd-4th $45,000
5th-8th $32,000
9th-12th $23,500
13th-16th $17,500
17th-20th $12,000
21st-28th $7,000
29th-32nd $3,500

Broadcast Talent

  • Hosts
    • “Tres “stunna” Saranthus
    • Freya “Freya” Spiers
  • A Stream
    • Jason “moses” O’Toole
    • Janko “YNk” Paunović
    • Mathieu “Maniac” Quiquerez
    • Harry “Harry” Russell
    • Hugo “Hugo” Byron
    • Henry “Henry” Greer
    • Chad “SPUNJ” Burchill
    • Alex “Machine” Richardson
  • B Stream
    • Neo “Ne0kai” Caine
    • Harvey “Skriv” Rodgers
    • Lucy “LucyLuce” Eastwood
    • Brandon “BDog” Rawlings
    • Travis “Trav” Landaw Mott

Where to Watch

The live broadcast will be available on FACEIT Watch, ESL FACEIT Group’s premier esports viewing platform created by esports fans for esports fans and open for all.

Featuring a unique multi-perspective view selector where users can watch their favorite player’s perspective directly next to the main event stream, a live chat, a kill cam, live-generated replays of key moments, a sound mixer, a rewards program, and more, FACEIT Watch revolutionises esports streaming by putting fans in control of their viewing experience.

Fans can also watch the action on the ESL Counter-Strike Twitch and YouTube channels. For those unable to tune in live, all matches will also be available to watch on-demand for free via YouTube.

For more information about ESL Pro League Season 19, and the latest updates on the event, please visit the official website, and follow ESL Counter-Strike on X, Facebook, and Instagram.



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New Market Alert! Hacksaw Gaming Touch Down in Portugal with



Reading Time: 2 minutes


Another incredible new market launch for Hacksaw Gaming, this time we’re taking a trip to Portugal with Exclusively showcasing our content until the 30th of April, this new partnership looks to be one with an exciting journey ahead.

Fan favourites Wanted Dead or a Wild, 2 Wild 2 Die, R.I.P City, Le Bandit and many more are now featured on the Hacksaw exclusive section of the platform. At long last, Portuguese players can now immerse themselves in the Hacksaw experience, exploring a large catalogue of our games that demonstrate our creative mechanics and stunning visuals.

“Hacksaw has been a top request from Portuguese casino players and we always aim to know the market preferences and deliver what the customers want” says Américo Loureiro, Director “We’re very proud to bring this groundbreaking studio to Portugal for the first time and have no doubt it will be a success”

Part of Solverde Group, which boasts more than 50 years of history, was launched in 2017.

They strive to offer the widest casino portfolio in Portugal, prioritising all the fun of casino games with the top quality and safety that SolverdePT users have come to know them for.

Marcus Cordes, Hacksaw Gaming CEO is certain that Hacksaw enthusiasts in Portugal will be ecstatic with this new launch – “Being able to bring yet another growing market our games is what drives us forward! Saúde to a promising future partnership and to the teams who made this happen.”

With this latest launch marking our third new market entry in the past month alone, Hacksaw Gaming’s quest to introduce our collection to players worldwide is rapidly becoming reality. Are we setting the tone for even more groundbreaking ventures in the months ahead? Stay tuned, as we’re on a mission to grow our Hacksaw Community far and wide.


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What Types of Resources Help You Find New Online Casinos?



Reading Time: 3 minutes


As online betting and gambling are increasingly getting popular, more and more gambling portals and online casinos are sprouting up every day on the internet. With so many mobile applications and websites offering lucrative options, it can be quite overwhelming and confusing to find new online casinos which are both legitimate and safe. So, how do you make a decision?

This list of resources will help you clear out that confusion and help you analyse your choices more carefully and choose the right new online gambling site for yourself.

Read Reviews on Reputable Review Sites

Online review websites are one of the most reliable sources to ascertain how good a new online gambling site is. With the drastic increase in the number of online gambling portals and casinos, these review sites have become a frequent visit for many gambling enthusiasts. Such websites usually provide comprehensive reviews of different online casinos along with important information about their games, bonuses, payment methods, and customer support.

One pro tip is to look for reviews from industry experts and popular players to ensure you get a credible report and make a more informed decision accordingly.

Check for Proper Licensing

One of the most critical things before signing up for a new online gambling site is to check its legitimacy and licensing. On the portal, make sure to look for a valid license registered under a proper jurisdiction.

This will ensure that the company is a legally registered operation and that your personal and financial data is safe and secure.

Refer to News Websites and Blogs

Another credible way to find good new online casinos is to look through news websites and blogs that specifically talk about the gambling industry. These sites often publish dedicated articles about the latest trends and developments in the industry, including new site launches and promotions.

Often including reviews from experts, articles and blogs on these platforms is a good way to judge a new online gambling site and make your decision. That’s why it is advisable to keep an eye on such portals and stay updated and informed.

Join Online Forums and Communities

I believe that no one can give a better review of an online gambling website other than someone who has been on the portal and played the game themselves. While there are multiple such forums dedicated to the online gambling industry, some online casinos have their own forums dedicated to their players.

Being on these forums and communities is a good way to get in touch with industry experts and experienced players and personally get their reviews and recommendations on online casinos. You can also learn about new casinos, discuss different aspects of online gambling, and connect with other players who share your interests.

Check Social Media Platforms

It’s 2024 and no community is bigger than social media! Be it Twitter, Instagram, Facebook, YouTube, Snapchat or even Reddit, almost every individual and business is present over there including online gambling companies. With the easiest access to a very large number of people, online casinos have to maintain their presence and stay active on these platforms.

That’s why many online casinos have social media accounts across many of these platforms where they regularly post updates about their latest games, promotions, and other news. Thus, social media is one of the best ways to search for new online casinos. In fact, by following these casinos on social media, you can stay updated about their offerings and be among the first to know about any new developments.

Consider Bonuses and Promotions

A lot of new online casinos offer generous bonuses and promotional schemes like welcome bonuses, free spins, no or low deposits, etc., to attract new players.  If you ask me, I prefer playing on a portal that asks for the lowest deposits.

For this, I look for a list of low-deposit online casinos and research their bonuses and promotions to make sure they are lofty and worth my time. Do the same while picking out your online gambling website and chances are that you’ll start with a great deal.

Choosing a new gambling site from a pool of hundreds and thousands of casinos can be daunting, especially for beginners. However, using the right resources like review portals, online communities, blogs, etc., can help you indulge in a proper research process. On the other hand, using smart techniques like checking for licenses and promotional offers offered by the company can make the decision-making even smoother.

But at the end of the day, I believe that finding the right new gambling website really depends on how well-informed you are about the industry. Always make sure to stay updated and informed about whatever is happening in the industry and you’ll automatically find it easier to pick your new gambling website.

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Offering comprehensive coverage on all aspects of the gaming sector, includes online and land-based gaming, betting, esports, regulatory and compliance updates, and technological advancements. Regular features encompass daily news articles, press releases, exclusive interviews, and insightful event reports.

The platform also hosts industry-relevant virtual meetups and conferences, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

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