Compliance Updates
UKGC Imposes £780,000 Fine on Buzz Group

Buzz Group, which operates buzzbingo.com, has been fined £780,000 by the UK Gambling Commission for failures relating to social responsibility and anti-money laundering procedures.
Buzz Group also received a formal warning for the failures which occurred between October 2019 and December 2020.
Social responsibility failures included: financial triggers not sufficiently identifying at-risk players as they were set too high. One customer was able to deposit £22,400 in five days without the operator conducting a meaningful interaction within that period.
Systems not sufficiently identifying at-risk players. Two customers won large amounts of money gambling, yet the operator failed to consider the increased risk of gambling harm to those customers despite the customers displaying high levels of spend.
Not carrying out effective customer interactions with customers who gambled aggressively over short periods of time. One customer deposited and lost £12,400 during a six-day period but the operator’s only record of a customer interaction simply stated customer was ‘coping well in COVID-19’once a decision to interact with a customer had been made staff did not always sufficiently follow the requirement of the operator’s own customer interaction procedure to check the customer was comfortable with their gambling levels, if they felt in control, and then discuss responsible gambling tools and support resources.
Anti-money laundering failures included: triggers prompting source of funds (SOF) checks being over reliant on open source or anecdotal information such as staff relying heavily on assurances provided verbally by customers during interactions.
In one instance the operator placed reliance on a large customer win as the SOF for the customer’s future gambling spend without considering that it might not be recycled winnings and that it may be the proceeds of crime
Multiple alerts needed to be activated before a customer AML interaction took place. One customer was able to hit nine financial alerts before their account was suspended pending an AML interaction. The operator keeping insufficient records of AML interactions with customers and it was often not clear what had been discussed during those interactions.
The case against Buzz Group Ltd, like other recent enforcement action, was the result of planned compliance activity.
Helen Venn, Commission Executive Director, said: “As a regulator we expect all operators to effectively implement policies and procedures which make gambling safe and crime-free. Every single gambling business should be aware that we do check that these are in place and are being adhered to. If they are not, we will take action.”
Dominic Mansour, Chief Operating Officer, Digital, Buzz Bingo commented:
“One of Buzz Bingo’s core values has always been to put players first and protect those that are vulnerable. Buzz Bingo is fully committed to ensuring it meets the highest standards of compliance across its digital platform buzzbingo.com, including its anti-money laundering and social responsibility obligations.
The fine from the Gambling Commission relates to legacy issues that have now been addressed. Buzz Bingo has reviewed and overhauled all its compliance measures and is confident that current policies and processes now meet the standards set. Moreover, Buzz Bingo has increased its current and ongoing investment to enhance all its risk and compliance processes to continually improve player protection.”
Compliance Updates
The Slovak Gambling Authority’s systematic check activities help reduce the number of illegal gaming devices

In Q1 2023, the Slovak Gambling Authority conducted 2511 compliance checks, which is 201 more compared to last year.
The significant year-on-year increase in the number of checks is due to the restructuring of surveillance and the strategic set-up of the supervision by the Authority's top management.
"I am very pleased that the goals set up by the current management are also successfully fulfilled in the gambling supervision area. Of course, a big thank you to our local supervisors, who actively investigate illegal devices and supervise the fulfilment of all legal requirements by legal operators.
Having gambling under systematic supervision is one of the main missions of the Authority as a gambling regulator," said the Director General at the Office for the Regulation of Gambling (URHH), Dávid Lenčéš.
More than a 45 % increase against the same period last year was recorded in checks focused on the search of illegal gambling establishments. In the first quarter of 2023, supervisors conducted 437 compliance checks focusing on unlawful gambling as mining and quiz machines, intending to prevent further operation. As Director General said, “Increased systematic check activities of illegal establishments has its justification and brings results as, compared to 2022, the number of detected illegal gaming machines on the market is significantly reduced. Searching for illegal establishments and seizing illegal devices has a preventive nature and ultimately protects society, especially at-risk groups and the youth.”
According to the Gambling Act, small operators, such as pubs, can't operate gaming machines. The URHH must license each gaming machine since it is the only official body authorised to issue a license. Operating gambling without a given license is prohibited in Slovakia.
The Gambling Regulatory Authority also carries out surveillance remotely. In the Q1 of this year, we are talking about an almost 90 % increase in on-site checks compared with last year. Thanks to online access to the servers of gambling operators, this form of supervision allows more effective control of many establishments without physically leaving the workplace.
Establishing a specialised online gaming department in 2022 also contributed to the overall increase of supervision effectiveness over 2022-2023. The mission of the specialised department is to supervise licensed online gambling or searching for and restrict access to illegal websites operating or promoting gambling without valid licenses.
Compliance Updates
ODDS ON COMPLIANCE LAUNCHES PLAYBOOK EUROPE, A GLOBAL EXPANSION OF ITS COMPREHENSIVE REGULATORY TECH PLATFORM

Compliance Updates
Spinomenal is set for Switzerland after gaining its B2B permit

Spinomenal, the leading iGaming content provider, is set for launch within the Swiss iGaming market after gaining its B2B permit from regulator Eidgenössische Spielbankenkommission (ESBK).
An integral element in Spinomenal being able to enter the Swiss iGaming space was the fact the company already has its ISO 27001 certificate, an international standard for best practices for information security.
Swiss iGaming players will now be able to access Spinomenal’s stunning library of slots content that includes Demi Gods II, Book of Rebirth, Majestic King and Poseidon’s Rising. Further good news for Switzerland’s online casino community is that they will also be able to begin exploring Spinomenal’s epic Universe concept which binds narratives from a wide selection of its most popular titles.
Spinomenal’s CEO, Lior Shvartz, commented: “We’re very happy to be entering the Swiss market riding on the back of our top-class slots portfolio and supported by our ISO 27001 certificate. The regulated Swiss online casino space represents a great opportunity for us as we continue to deliver on our expansive roadmap.”
-
Baltics7 days ago
Hipther’s MARE BALTICUM Summit Delights 150+ Attendees, Sets Stage for Major Budapest Rebrand!
-
Latest News7 days ago
SIS agrees long-term deal for continued coverage of horse racing from Germany
-
Asia7 days ago
MOGO Executes Definitive Agreement with Nils Lahr and OrionsWave to Acquire Social Challenge Engine and Platform Technology
-
Gaming Awards7 days ago
Nordic Game Awards 2023: A Celebration of Amazing Nordic Games
-
Gaming Awards7 days ago
Play’n GO Crowned Game Studio of the Year
-
Central Europe7 days ago
Esports Championships Amplifies the Excitement of Highly Anticipated European Games in Poland
-
Compliance Updates7 days ago
Gaming Corps granted official Sweden licence
-
Balkans7 days ago
Betano already offers EGT Digital’s gaming content in Bulgaria