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Interviews

Mobinc – Preventing bonusing abuse

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Mobinc – Preventing bonusing abuse roundtable
Reading Time: 2 minutes

 

Alex Bolton Casino Manager at Mobinc

With operators reporting a rise in the abuse of promotional offers by players, the cost of such activity to the industry is huge. In this interview, we discover the strategies that are being put in place to prevent the abuse of bonuses, including the use of advanced technologies to address the problem.

 

Is bonus abuse simply a cost of doing business for operators, or a much bigger problem?

When it comes to customers abusing bonuses, in addition to cost, there are also significant concerns present including money laundering and issues related to problem gambling. Addressing one of these inevitably means you mitigate the potential problematic outcomes of the other and so with this in mind, we’ve incorporated tools that identify and combat bonus abuse, which also mitigate possible AML issues. At Mobinc, we take bonus abuse very seriously and are constantly monitoring our brands to ensure that they provide a safe and secure environment for our customers.

How has the problem evolved in recent years and are operators doing enough to combat it?

Bonus abuse is constantly evolving to circumvent the new mechanics, regulations and software that were originally put in place to prevent it. You could compare it to a virus in that it is constantly adapting to circumvent the measures used to prevent previous attempts from succeeding. We have made things harder for abusers by making bonus rules more intricate, altering bonus payouts and blocking high-risk locations, but as an industry we must remain vigilant and share intelligence across what is an ever-changing landscape. By cooperating we can hopefully avoid exposing ourselves to future vulnerabilities.

 

What strategies have traditionally been put in place at a platform level to control the issue and how is new technology improving matters?

We have a variety of strategies in place to combat bonus abuse, such as implementing software which alerts us about the use of multiple accounts, identifying patterns relating to opposite betting strategies, updating our KYC technology, as well as a system which identifies and prevents abusive gameplay. By constantly developing our technology, we’re able to make it harder for abusers to bypass it. It’s crucial for operators to regularly update services with the latest technologies so that the industry can stay one step ahead.

 

Can operators employing the latest machine learning tech gain an important competitive advantage by getting the problem under control?

Of course, operators are certainly able to supply more attractive bonus offers and ultimately provide a superior experience to customers. However, the landscape is always changing and what may be considered new technology might be considered to be outdated in an alarmingly short amount of time. Therefore, it’s imperative that operators and partners embrace these updated technologies and work closer together to stamp out a problem which costs the industry millions every year.

Interviews

Amplifying horse racing: An inside look at how Altenar is diversifying its platform in partnership with SIS

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Amplifying horse racing: An inside look at how Altenar is diversifying its platform in partnership with SIS
Reading Time: 4 minutes

 

Industry heavyweights SIS and Altenar are both well-respected suppliers in the industry, known for delivering memorable sports betting experiences. After penning a new deal to boost its horse racing offering, Antonis Karakousis, Director of Operations at Altenar, is joined by Andy Kelly, Head of Commercial Partnerships at SIS to discuss the huge benefits in play.

 

How did the partnership come about?

Andy Kelly: One of the biggest goals for SIS this year is continued geographic expansion. Having signed a host of international deals, we are looking to enhance our reach, a key strategy to support this ambition is to partner with leading platform providers that have big networks worldwide. Altenar has an impressive client base and being able to collaborate will only serve to benefit both brands. Our extensive product range appeals to operators in search of added value, with 24/7 betting content to drive new operator revenue streams across racing, competitive gaming (esports), and live number draws.

We have hit the ground running with Altenar, with our teams demonstrating a willingness to cooperate and implement strategies in providing products to operators efficiently, with no disruption to existing offerings.

Antonis Karakousis: The collaboration with SIS is a significant milestone for us.. The decision to add a racing provider to our in-house sportsbook stemmed from our commitment to offering a diverse and engaging sports betting experience to the users. Recognising the popularity and global appeal of racing products, we sought a reputable partner who could deliver high-quality content and a seamless integration process.

 

What excites you the most about the partnership?

Karakousis: The breadth of SIS’ offering, including its extensive portfolio of horse racing services, real-time data, and streaming solutions, aligns seamlessly with our commitment to providing diverse and engaging content to users. We look forward to the positive impact this partnership will have on our platform and the satisfaction it will bring to our operators.

Kelly: Our partnership with Altenar provides us with the opportunity to offer the full SIS product range to a host of new operators across the world through a single integration. The deal means we can get more eyes on our products. We are launching with over 74,000 racing events every year, with our range of live fixed odds numbers draws to follow, with Competitive Gaming events-based sports simulation product completing the product offering. It’s about providing Altenar with a range of premium, highly engaging content that creates fresh revenue opportunities around the clock, through exciting short-form events.

It has been great to see both sides sharing insights to ensure smooth and seamless processes in delivering content to a wide range of operators.

 

How has the integration worked so far?

Kelly: The integration process has all been smooth so far, aided by the experienced and very capable technical teams on both sides. Together we will be able to offer bettors more round-the-clock opportunities across the product range, initially starting with our live racing content. Having worked with platform providers in the past, we are confident that we can continue to get our products to market through Altenar quickly and seamlessly.

Karakousis: Working closely with the SIS team, our technical experts have engaged in a concerted effort to ensure a smooth incorporation of their products into the Altenar sportsbook. We are pleased to share that the integration has exceeded our expectations on several fronts.

 

Are there any more products in the pipeline?

Karakousis: Our collaboration with SIS goes beyond the launch of the horse racing product. We have exciting plans in the pipeline, with both greyhound racing and lottery games set to be introduced in the near future. There is no doubt that SIS’ product base is one of the most respected  in the industry and has elevated our offering to a wider audience. Additionally, as 2024 progresses, we expect the horse racing product to expand further, bolstering odds on some of the world’s premier race meetings.

Kelly: We are constantly looking at enhancing our existing product range to serve the evolving needs of operators. This has previously been demonstrated by our expanded range of live fixed odds numbers draws, with high-frequency Fast 15’s designed to keep bettors engaged with a new draw every three minutes.

We will also continue to grow our live racing content offering across the world. We have the rights to some of the biggest and most prestigious international races in the world including all contests at Saudi Cup and the Dubai World Cup, to name a couple. Having rolled out fixed-odds betting in Colorado with bet365 recently, we are hopeful that other US states will follow suit.

There is also the possibility of adding a wider array of sports simulations to our SIS Competitive Gaming offering to ensure localised appeal.

 

How do you foresee 2024 going in terms of this partnership?

Kelly: We believe the rest of the year will bring mutual success and growth for both SIS and Altenar. We are already seeing the positive impact of our partnership, with collaborations across multiple departments, working together cohesively to meet the challenges of the market together by delivering a product range that engages bettors and provides additional revenues for operators globally. With our combined efforts this is certainly achievable.

Karakousis: As we look ahead to the rest of the year, we are highly optimistic about the trajectory of our partnership with SIS and the impact it will have on the Altenar sportsbook. The collaboration has already laid a strong foundation with the successful launch of the horse racing product, and we anticipate several key developments and milestones in the coming year.

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Interviews

Time to get into the gamification game

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Reading Time: 3 minutes

 

Tomer Baumel, Founder at CEO of Solitics, talks about why personalised gamification is the best way for operators to differentiate and bring tremendous added value to their players

Differentiation. This is something that operators strive for but, in reality, is very hard to achieve. If you take a look at the online betting and casino experiences available to players in any given market, it’s hard to come across many brands that truly stand out.

Most offer the same welcome bonuses, similar games/odds, the same payment options and deploy the same tactics for fostering loyalty once the player has signed up and deposited for the first time. But loyalty must be earned, and right now, casinos and sportsbooks are not doing enough.

For many, retention is a tick-box exercise based around level-up loyalty schemes, offers sent out via email and SMS, and the occasional generic pop-up message that aims to keep players engaged with the sportsbook or casino – usually with free bets or free spins.

The majority of players will be familiar with these tactics and are sufficiently smart and savvy to know the sportsbook or the casino brands do this to encourage them to play for longer.

There is nothing wrong with operators taking this approach, but it is boring at best. Retention should be fun and exciting, and there is a lot that casinos and sportsbooks can do to be different to their rivals and add tremendous value to the player experience – value that will ensure they stick around.

How? Personalised gamification.

Gamification has been an industry buzzword for some time now, but few operators have yet to truly incorporate it, and personalise it using data, into the overall player experience. Personalisation is how how operators will unlock the huge potential gamification offers for both acquisition and retention, and ultimately differentiation.

Not only can gamification be used to transform the user experience across multiple touch points, but it can also be used by operators to drive certain player behaviour such as making a deposit or continuing to play even after a run of losses.

Gamification comes in many forms, but at Solitics, we have just launched a new Gamification Module that includes Gamification Widgets with highly customisable mini-games that operators can use to elevate the player experience to boost both acquisition and retention. Mini-games are the perfect gamification tool. They can be combined with promos and bonuses to help the brand connect with the players and build trust.

Because the experience is gamified and highly customised to players’ preferences and playing patterns, operators can guide users’ behaviour in a way that is authentic, allowing them to generate a much higher life-time value from the players than when they are incentivised by traditional or generic offerings.

So long as mini-games can be customised and configured, operators can be smarter in how they bonus and run promos that are far more effective while avoiding overbonusing and overspending.

For example, if you would like a player to log-in each day to claim a daily surprise, instead of offering £5 bonus upon log-in, the operator can engage the player with daily challenges such as ‘login and get a daily surprise’.  During this mission, player will get to spin the wheel to determine his daily prize, and also see an interactive map of his progress. From managing the bonus economy point of view – since the widget is entirely customized by the brand. This actually adds excitement for the player while reducing the bonusing cost for the operator.

Positive, fun experiences also generate advocacy, with players recommending the brand to others.

Personal gamification widgets are also a powerful driver of acquisition, especially when deployed as part of the onboarding journey through game introducing carousels, or spinning a prize wheel to determine the welcome bonus they receive.

Of course, operators need to be able to differentiate through the mini-games they offer to their players otherwise players will once again find themselves swimming in the sea of sameness. This is why we have ensured our mini-games offer unrivalled opportunities for customisation and personalisation including brand colours, content, bonuses configuration, all of which are easy to change.

With Solitics, marketers can choose from a pre-set library of games and customise them, or they can create their own games from scratch, all from a single UI, with no need for heavy development resources.

That said, it’s still important for the right games to be delivered to the right players at the right time and this requires the use of data and segmentation.

Our solution is built on top of the operator’s data house which allows marketers to be incredibly granular in terms of who gets the game, the accompanying bonus, the communication that goes with it and the channel via which it is deployed. This is all done through a single platform and UI.

Despite the potential personalised gamification offers to take the entire player experience to the next level, and for brands to be heard above the noise being made by the competition, the majority of operators have yet to really get behind it.

We believe that our solution is a game-changer here and those that get in the game will be surprised by just how effective gamification can be when it comes to acquiring and retaining players at scale while offering a strong USP for their brand or brands.

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Interviews

Exclusive interview with Steve Rogers – Founder and CEO at Playbook Fusion

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Reading Time: 4 minutes

We recently sat down with Steve Rogers – Founder and CEO at Playbook Fusion and talk about several important aspects that shape the game studios industry.

What made you want to launch a game studio given the incredibly competitive nature of the market?

Because we have identified a gap in the market in which we can offer something truly unique. There is a large audience of players who enjoy sports-themed video and mobile games, and the ownership and skill required to master titles such as FC Ultimate Team, and who also like to place a bet on their favourite sports, teams and players. Right now, there isn’t a game format that brings these two worlds together, but Playbook Fusion is allowing them to collide to provide an entirely new experience that these consumers will absolutely want to engage with.

The addressable audience for our games will be broad but it is currently one that operators are struggling to engage. This goes beyond those who bet on sports to include those who are simply sports fans, gamers who enjoy management format titles and who are light-touch gamblers, virtual sports players looking for ownership over their teams and fantasy sports players seeking round the clock action.

In all instances, our strongest appeal will likely be among the next generation of players – those who are unlikely to walk into a retail betting shop or have a bet on the Grand National, but who are engaging with mobile and video games, social media and streaming.

 

How will you leverage your industry experience to lead Playbook Fusion to success?

I have more than 20 years of experience in the industry, and this has enabled me to amass a deep understanding of key factors required in bringing successful betting products to market, such as regulation, compliance, content deployment and ultimately what goes into making a hit game. I have been delivering RNG sports games to operators for various companies for a long time now and have good relationships with the right people within most of the major tier one and tier two brands, opening up a clear path to deploying our games with the biggest operators in the business. My experience has also taught me what a good game looks like and has allowed me to identify the gap in the market that Playbook Fusion has an ambition to fill.

Where I lack experience or in-depth understanding, I have brought in experts including video and mobile games veteran, Santiago Jaramillo. Santiago has more than 13 years of AAA gaming experience and has previously worked as Creative Director for EA Sport’s FIFA Franchise and was Executive Producer of MonopolyGo! He was also Head of Sports at Dapper Labs where he conceived and created NBA Top Shot, an award-winning, first-of-its-kind product anchored in blockchain technology.

Our complementary skillsets will absolutely be key to ensuring the future success of Playbook Fusion.

 

How will you stand out from your rival studios? How will your content offer something new to operators and players?

The level of ownership, the persistent progression within the games and the ability for skill development that each of our titles will offer will set Playbook Fusion apart from its competitors. We are working on a range of innovative mechanics that will allow players to boost the capabilities of their teams, which in turn will increase the chance of them winning. Gameplay will include acquiring or earning packs that players can open to strengthen their lineup before they decide what kind of contest they want to engage with. There’s really nothing like this in the sports betting space at this point and this strong, clear point of difference is what is already allowing Playbook Fusion to stand out and catch the attention of sportsbook operators.

 

Bringing together the worlds of gambling and video/mobile gaming is a tough task. How have you approached this? 

It comes down to building a team of the brightest minds and creative talents from both industries. From the gambling sector, we have sought to hire dynamic individuals with a passion for sports and who understand what the next generation of sports bettors are looking for. Then, from the gaming sector, we have Santiago and a growing team of designers and developers who have an in-depth understanding of the mechanics behind successful video games. We are bringing the edges of these industries together and creating an environment in which everyone can learn from each other. I truly believe that we have a game-changing concept and with the team we have in place, we can bring it to life and disrupt the industry.

 

Can you share some insights into your first game? What will it look like? How will it play? Who has it been developed for?

Our first game will be a football title. Football is the biggest sport globally and will allow us to hit the ground running with a game that has mass market appeal. It will take the football manager format, with players able to build a team by acquiring and trading players. They can also do things like buy packs and reveal cards that all help in strengthening their team. They then compete with others across several game types including seasons, player vs player and in contests with friends. Players earn points based on the performance of their team, which are posted to a real-time leaderboard. The more points players accumulate, the more league levels they clear and the more rewards they earn. Betting is a core part of the game loop but, unlike more traditional virtual sports games, the bettor will have a much greater sense of ownership over the team they are betting on, just like in real sports betting. We plan to replicate this format for other sports including basketball and cricket.

 

Why should sportsbook operators partner with Playbook Fusion?

Our games will enable operators to generate incremental revenues from existing player groups, particularly Virtual Sports and Fantasy players, by offering a more engaging betting experience on a 24/7/365 basis. Also, our games will allow them to tap into a new, lucrative but hard-to-reach audience. These are not traditional sports bettors, but rather the next generation of customers looking for social, fast-paced gameplay where they can improve and display their skills and strategy with the chance of winning money – the YouTube, Fortnite, tech-savvy generation that will become a sportsbook’s core player base in the coming years.

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