Australia’s largest wagering company Tabcorp will use cutting edge AI technology to keep customers safer as part of an upgrade to its responsible gambling capability. Tabcorp has entered into a partnership with global industry leader Mindway AI, who have implemented customer care software across 20 countries and 6.5 million active users worldwide per month.
Mindway AI will give Tabcorp enhanced capability to intercept and assist potential problem gamblers at an earlier stage. It is the first time Mindway AI has partnered with an Australian wagering company.
Tabcorp Chief Customer Officer Jenni Barnett said the upgrades were an important part of the company’s digital transformation.
“Our collaboration with Mindway AI is a key step forward in our commitment to caring for our customers, reducing harm and ensuring a safe and enjoyable experience,’’ she said.
“This partnership will allow us to use the world’s best technology to better identify and prevent harmful behaviour before it becomes a problem and then implement proactive measures to assist our customers.
“There’s no set and forget in this space. We’ll continue to grow and modify our capability to ensure we remain an industry leader in customer care.”
Tabcorp Chief Analytics and Data Officer Dr Amy Shi–Nash said the company would continue to use data and analytics to enhance the customer experience.
“Mindway AI uses a unique combination of neuroscience, artificial intelligence and expert assessments to identify potential problematic behaviour,’’ she said.
“Our technology and capability upgrades will allow us to more easily identify changes in customer behaviour and incept those customers before gambling becomes a problem.
“We’re excited about the potential, that combines leading edge AI capability with our deep understanding of customers, culture and human dynamics to develop the best–in–class customer care practice for the industry here in Australia and globally.”
Mindway AI CEO Rasmus Kjaergaard said: “Over here at Mindway AI, we are very proud to count Tabcorp among our partners and we see great potential in the collaboration to help them enhance their player protection. This partnership is part of our global growth, and it marks that by entering a new continent.”
Crown Resorts Signals New Era with Bold New Brand
Crown Resorts has signalled a new era, unveiling a bold new brand for the first time in nearly a decade, recapturing its original spirit as a leading curator of exceptional experiences, entertainment and tourism in Australia.
The campaign, Here’s Where Things Get Interesting, is live nationally across television, outdoor, print and social media, and marks a public shift from a casino and hotel to a world-class entertainment destination.
Informed by extensive research and stakeholder engagement, the new campaign addresses overwhelming national feedback for Crown to bring joy, energy, and life into its cities, and to reinvigorate the experiences guests and visitors have. The research also indicated that Australians want to visit a place where they feel connected to others as well as the city itself; somewhere with an atmosphere and a vibe they can immerse themselves in and safely enjoy.
The new direction centres around creating joyfully elevated experiences for the communities in which Crown operates and is a playful spin on Crown’s long held reputation as the home of all things interesting – entertainment, awards nights, celebrity sightings, weddings, gala events, birthdays, TV broadcasts and just about everything in between.
The first phase of Here’s Where Things Get Interesting begins with an integrated advertising campaign supported by a program of joyfully elevated events across Sydney, Melbourne and Perth across sport, music, art, dining and entertainment.
Crown Resorts CEO Ciarán Carruthers said: “Today marks an exciting new chapter in Crown’s history. Our reimagined Crown brand presents an opportunity to build a culture and character that enriches our cities through tourism, employment, world-class entertainment, hospitality, retail, and dining experiences.
“Over the last two years, we have worked very hard as a business to set Crown on a path to fundamentally change for the better. Upon opening, Crown was renowned as the home of all things interesting, and the place that makes the ordinary extraordinary. With new owners, new management, a new strategy, a new visual identity, and a new experience, we will do so again.
“To us, ‘interesting’ is the promise of something unique, elevated, unexpected, and memorable. ‘Interesting’ jolts you from the mundane. Our research told us that Australians expect that from Crown. As we move forward, interesting experiences will be a critical part of our strategy to energise our cities and supercharge Australia’s tourism revival.
“The leadership of this campaign is testament to Danielle Keighery and her team, who have breathed new life into the Crown brand and helped set the company up for future success. Ahead of her upcoming departure from Crown, I’d like to thank Danielle for her enormous contribution and wish her all the best for her future.”
Led by Chief Brand & Corporate Affairs Officer, Danielle Keighery, the new brand direction was created in partnership with pre-eminent Australian brand and creative agency, The Monkeys part of Accenture Song, and is supported by a tailored multi-channel media strategy and launch plan via leading global media agency, Initiative Australia. It centres around interesting and elevated moments across Crown’s entertainment venues, globally recognised restaurants and luxury accommodation facilities.
ACMA Blocks More Illegal Offshore Gambling Websites
The ACMA has requested that Australian internet service providers (ISPs) block more illegal offshore gambling websites, after investigations found 5 services to be operating in breach of the Interactive Gambling Act 2001. The latest sites blocked include Viperspin, Just Casino, Betandplay, Play Fina and Comic Play Casino.
Since the ACMA made its first blocking request, 835 illegal gambling and affiliate websites have been blocked. 215 illegal services have pulled out of the Australian market since the ACMA started enforcing new illegal offshore gambling rules in 2017.
Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling.
NSW Govt Announces $100M Funding Injection to Reduce Gambling Harm
The New South Wales (NSW) government has announced a $100 million funding injection to reduce gambling harm across the state.
The funding for gambling harm minimisation comes as part of the first Minns Labor Government Budget and is the next step in the government’s long-term commitment to tackle money laundering, implement gaming reform, and reduce the harmful impacts of gambling across communities.
The NSW Government will redirect the $100 million fine imposed on Star Casino by the NSW Independent Casino Commission (NICC) over 5 years to fund harm minimisation initiatives.
This huge funding injection will allow for the enhancement of services and initiatives to reduce harm in the community from gambling including:
- $10 million additional investment in 2023-24 for the Responsible Gambling Fund, through the Office of Responsible Gambling, for the provision of GambleAware counselling and support services, awareness and education campaigns and initiatives like Reclaim the Game, and to support world-leading gambling research.
- $6.4 million to enhance self-exclusion and introduce third-party exclusions in pubs and clubs.
- $3.4 million for the independent expert panel, established in July this year, to run and evaluate a 12-month cashless gaming trial in pubs and clubs, with expressions of interests recently called for venues to take part.
- $21.7 million each year, for 3 years from financial year 24-25, to fund other gambling harm minimisation initiatives and reforms, including those recommended by the Independent Panel.
“This government has a clear focus and is committed to evidence-based reform. We know that when gambling becomes a problem, it is harmful to the person and the people around them, negatively impacting relationships, work life, finances and physical and mental wellbeing,” David Harris, Minister for Gaming and Racing, said.
Since being elected in March, the Minns Labor Government has banned political donations from clubs involved in gaming, established an independent panel to oversee a comprehensive trial of cashless gaming and recommend a roadmap for gaming reform in NSW. It has also reduced the cash input limit from $5000 to $500 for all new poker machines since July 1, slashed the number of gaming machine entitlements allowed in NSW by more than 3000 and banned all external gambling-related signage since September 1.
Week 39/2023 slot games releases
FBMDS’ First Ever Crash Game, Champion Tales, is Out Worldwide
Hub88’s Mark Taffler Taking to the Ring to Support Oliver’s Wish Foundation at the SBC Charity Boxing Championship
Counter-Strike 2 launches on FACEIT with new $100,000 FACEIT Pro League (FPL) Proving Grounds
Playbook Engineering announces DragonBet partnership
LEC Introduces Sporting Financial Regulations
CT Interactive Signs Distribution Deal with iGaming Deck
OKTO Strengthens its Presence in Italy by Joining IDH
Esports Betting in Central & Eastern Europe: Oddin.gg Sponsors Hipther’s GamingTECH CEE
What does Crypto Sports Betting involve?
ProgressPlay showcasing latest innovation in Cyprus
Interview with Lars Kollind, head of Business Development at Swintt
The Rise of eSports
IGT Enhances iLottery in Lithuania with Remote Game Server and Compelling eInstants
PRAGMATIC PLAY SCALES SWISS OPERATIONS WITH GAMRFIRST PARTNERSHIP
Incode Technologies and MaxBet Transform Player Onboarding with AI Identity Verification
Industry News5 days ago
Maria’s Room Rebrands into Maria Ozawa Casino, Marking Third Year Anniversary Partnership with M88 Mansion
Industry News5 days ago
SOFTSWISS Shares 54 Vital KPIs for Online Casinos and Sportsbooks
Industry News5 days ago
Holland Casino Identifies New Groningen Casino Site
Latest News5 days ago
Chris Rock brings Las Vegas to the UK in BetMGM’s Launch Advertising Campaign
Central Europe5 days ago
STS Gains Advertising Rights for UEFA Europa League
Latest News4 days ago
Betting Analytics Website MightyTips.com Signs Player Sponsorship Deal with Sheffield Wednesday Veteran Liam Palmer
Latest News5 days ago
GamCare Reports Rise in Problem Gambling
Latest News5 days ago
Bacta to Escalate Political Campaign Against Illegal Music Streaming